Verizon US Cellular Incompatibility

Hello, I have the Samsung Galaxy S4 with Verizon. My husband has the Samsung Rugby with US Cellular. He does not get my text messages. I have called Verizon and we were told to remove each other as contacts, delete all text messages from both phones, power off and remove batteries which we did. We were standing next to each other when we powered back up and I sent a test message to him which he received so we ended our phone call with Verizon. Later that same day I sent him a text which he did not receive (I should clarify - he gets a black screen with time on it and nothing else). I then went to our local Verizon store and was told that it must be my husband's phone or his provider, US Cellular. We then called US Cellular and were told there were no blocks on his service or his phone that would prevent him from getting my texts. They also had us do all of the deleting of threads and powering off and so forth. They told us it is a good idea to power the phone off every day as a soft re-boot of sorts to re-set the phone and hopefully re-introduce the two phones, to no avail. This is where it gets interesting, my brother is a Verizon customer as is my Daughter-In-Law and my husband is able to receive their texts and I seem to be the only one being blocked for whatever reason. If I go into my contacts, choose him, edit, add field and check the IM option I have a good chance of getting a message to him but it doesn't save that field and if I reply to a thread he again gets nothing. Can I somehow check the IM permanently? Can someone please help me with this? Thank you so much!

Lightfoot1,
Lets make sure your husband can see the texts you're sending to him! Are you using the Messaging app that came pre-installed with the phone? If so, please go ahead and download Verizon Messages from the Play Store. That app may just solve this issue for you once and for all!
SarahO_VZW
Follow us on Twitter @VZWSupport

Similar Messages

I experience issue with my Verizon iPhone5s cellular service not working on 3G.

I'm experiencing issue with my Verizon iPhone5s cellular service not working on 3G but LTE works great. I tried resetting network setting, new SIM card, reset iPhone to new too. I'm have the latest carrier code of 16.0. Iphone firmware 7.1.2.
I started experiencing this when verizon started advertising XLTE.
It is very frustrating when internet does not work when I'm in 3G area. Phone calls does work though. Signal is good too.
Thank you in advance.

I would agree w you but this only happens on Iphone5S.
Iphone5 works fine. I tested this with other Iphone 5 and 5s.
To test this, go to setting/celluar/turn off "Enable LTE"

HT204023 I have an Ipad with Verizon wifi + cellular. Can I use this and cancel my additional wireless service at home?

I have an Ipad with Verizon Wi Fi + Cellular. Can I use this as my sole internet provider for this device?

If you choose but you need to be careful with your data plan and make sure you use wifi at home. This approach will make you pad a sole source so others in tying household will need to use your device. It's really your call.

Iphone 4s stolen. Selected remote wipe via Icloud. Received email hours later saying it was happening. Here's the problem: according to Verizon, the phone is still using data. How is this possible? Wouldn't the user have to register the device with Apple?

So, if a remote wipe occurred as the email stated, how did the person with the phone immediately go back to using the data on the phone. Wouldn't the person have to register the Iphone through Itunes? I got the email saying the erase was happening at 11:10. Looking at my cellular data usage, the phone began using data about that time after about a 12 hour break. So it seems like Find my Iphone quickly picked up the phone. But then the phone continued using data for about 3 more hours. How could the person be using the phone if it had just been wiped?

I understand that iCloud's erase function is totally distinct from Verizon's cellular service (i.e. the phone could be wiped and Verizon would never know). It's been a while since I've activated an Iphone through Itunes, but when you activate the phone don't you have to register it? If the iPhone was wiped at 11:10, how could it be using data at 11:15 and consistently for the next three hours. How long does the Itunes registration process take?

Verizon's Physical Damage Fee Policy; Scam??

I am trying to resolve a Verizon "Physical Damage" fee that has been ongoing and unresolved since 2/14/15.
I had two local Cellular Sales reps inspect my phone and found no physical damage. The day before the screen faded and the apps blinked and glitched. They local reps even spoke with a Verizon Certified Specialist for 30 minutes on the phone and he determined that the phone had a defect or glitch. He then spoke with me and said the phone was under warranty and told me that I would receive a box and to closely follow those instructions and return the defective phone.   I did this following the provided instructions. I would also like to add that I reviewed the section on the Verizon website that explains and lists what constitutes Physical Damage that would require a fee. What was wrong with my phone is not on that list. And the Verizon "Certified Specialist" and Cellular Sales employees agreed.
Here is how the problem begins: one month later I get an email with a statement that I would be charged $299 damage fee. And to review the below photo showing the "physical damage". Firs off there was no photo to view. The links were broken. So, I sent 4-5 emails asking to see the photo with the "alleged damage". No response. Then, I called the local store and they agreed it was ridiculous and put in a ticket for Cellular Sales Customer Service. A manger named Ella would be calling me soon......... After 14 days, Ella had not called.
A few days of more waiting, I finally got on the phone with a Verizon wireless rep. She told me that the phone had an external crack on the screen. I told her that was not possible and I wanted to see the photo. I was 100% sure that was not the case, since both Cellular Sales reps would have seen it and I also would have seen a crack. She was able to send me a photo that showed some lines in the upper corner. However, the original problem was a faded screen with blinking display, sometimes with double vision. App Icons would look blurry and double. The phone actually worked other than this glitching abnormal display. There were no cracks. She finally quit calling it an external crack and agreed that maybe it was not an external crack as she first observed, but then stated it was likely from extreme cold since I did not drop it or hit it on something. This is not the case. So after arguing with her for 5 minutes about what denotes "extreme cold temperatures", and "physical damage"I asked to speak to her Manager.
Then her supervisor, Mr. Edmund, in South Carolina, agreed with her earlier observation that there was a crack and said it was an internal crack and could be from cold temperatures just as she had theorized. I told him that if that was the case, folks from up north would be sending them back all the time. He then agreed that has not been the case. So then he theorized that maybe it had physical damage from the way I carried the phone, or moisture inside it froze and caused a crack........
All these different ridiculous scenarios were postulated and put forth, yet two indirect Verizon employees inspected it thoroughly and did not find physical damage, and the Verizon Specialist troubleshot it over the phone and determined the symptoms were a defect unrelated to physical damage.
Well you guessed it, after his circular reasoning got is no closer to a resolution I asked to speak to his supervisor. He would not let me. He said: " you can't speak to my supervisor, but I will give you a $200 credit since you had Cellular Sales reps inspect it and tried to do the right thing." I said: "no that I was not paying any fee since their story kept changing and there is no proof that I caused any physical damage." In fact, three Verizon employees also determined there was no physical damage. He told me I would have to call Cellular Sales and see if they would pay for it or credit me the $299. I would not be allowed to speak to his manager.
So, I tried contacting Cellular Sales. I finally spoke with Ella. She said they would pay nothing and that Verizon handles all billing. She suggested that it was likely damaged during shipment and to call Verizon. Her name was Ella with the Knoxville, TN office and sh,e was extremely rude and could have cared less that Verizon was about to charge me over $600 in bogus fees. I asked who was her supervisor and she said Amanda, but I could not speak with her. That instead Amanda would call me only if she determined it was worth her time to call. Therefore she could not guarantee I would receive a call from Amanda. Guess what, Amanda has yet to call.
Since then I have talked to three more Verizon Employees (Rickey, Jennifer, and Supervisor Brandon). And guess what ............I have gotten nowhere. The first was Rickey who was very polite and told me he would put in a request for the $299 fee to be waived. He told me that he would call me back by 4-9-15 regardless. Well, he never called.
So, I call the Verizon Customer Service line on 4/14/15 and speak with Jenn or Jennifer in the Washington office. She checks and says the request put in from Ricky is pending and could take 10-14 days. I told her that Verizon is going to charge my account by the 15th for $600. After putting me on hold for several minutes, she stated she would go ahead and credit me the $200 that Mr. Edmund offered 2 weeks ago. I told her that was fine and a start, but I would be disputing the remaining $99 as well. Come to find out it is even more than $299 with taxes and other fees. Verizon wants to add this to my normal bill of $300 for a grand total of $635. Thanks for helping out your hard working customers.
Well, if the story could get any worse. Then after putting me on hold for several more minutes, She then returns and tells me her supervisor (Brandon) will not approve the $200 waiver. He says it has physical damage. And he is willing to do $100 instead. I said: "no thanks, let me speak to him." I also asked her if I would be allowed to speak with Brandon's supervisor......or be dined like Mr. Edmund. She said I would have to ask Brandon.
So, I told Brandon the entire story from the beginning. Brandon goes on to admit that the phone was likely damaged during shipment and it was my fault for not insuring it arrived safely and intact.   YEAH THAT IS RIGHT IT WAS MY FAULT. I asked: "how is it my fault?", since I used the package that Verizon provided, which was the same one that the Verizon Specialist on 2/14/15 told me would arrive at my house and I must simply follow the instructions. I followed all the instructions on the box. And Brandon basically insulted me and said: "you are a Human Being and should have used your own box or bubble wrap." "That is what he would do". I said no, I followed the Verizon instructions and did as I was told. And he said: "no Verizon did not make me use that box   I should have been smarter and used a better box and insured it arrived undamaged." He stated that it was up to me to ensure it arrived undamaged.
I also asked how can Verizon recant on the $200 waiver approved by Mr. Edmund and Jennifer. And he said well that was his offer, and Jennifer misspoke and maybe if I call in again I would get a different offer maybe only $50 dollars.   He was going to put it on the record that I should not get anymore than $100 credited. Unreal.
This is the biggest joke ever. I would like for some advice on how to handle this dispute. I contend that the two local Cellular Sales reps inspected the phone thoroughly and found no damage. A crack whether external or internal would have been obvious. The found no oxidation, no physical damage in the form of scratches or cracks (I have had the phone for less than a year). Furthermore, the Verizon "Technical" Specialist talked to them for 30 minutes asking them questions and troubleshooting. He did not find Physical damage. Instead he determine it was a defect and told them and me to send it back since it was under warranty..........and to use SPECIFICALLY use their return Verizon Box.
What are my options? (1) continuing to talk with incompetent employees, (2) cancelling my contract and paying termination fees, (3) taking them to small claims court. One thing is for sure, I will be first contacting the regional supervisors for Mr. Edmund's and Brandon's Regions. I wonder if I will encounter the same rudeness, arrogance, and overall ineptitude.
Is it commonplace for Verizon Customer Service Supervisors treat customers with disrespect and no allow them to speak with their managers? With this kind of customer service, how do companies like Verizon and Cellular Sales stay in business?

Basically, and this is the truth as I see it: Verizon's policies over-ride their agents. Just like with contracts and people trying to get out of them: The wording of the contract supersedes any claim made by a representative, no matter if they are in person, in store, on the phone, in an email or in a chat session. Reps are sometimes quick to pass a customer along, especially in store and face-to-face, and this can lead to "haste makes waste." An in-store rep may believe a customer sincerely, but it is the inspector on the receiving end who makes the decision as to type of damage. Believe me: I have had to send in a defective phone under regular manufacturer's warranty before, knowing it was software related, but fearing they might find a liquid-detector (white/red sticker inside the phone) tripped and I would be charged $299 or more just because some ambient humidity found its way into the device through the Otterbox case. Imagine sending in 4-5 phones in a year.....I was fairly paranoid, and for good reason.

Does iMessage work only with Cellular data, without WiFi, on iPad?

Hi,
I am unable to send iMessages (to iPhone from my iPad).
I am not connected to WiFi. And only use Cellular data..
Is it compulsory to be on WiFi to send iMessages?
When I try to send, it shows an error message: iMessage is not Delivered.

I understand the the iPad can't send SMS, it is not a phone, and SMS uses the voice connection not the data connection. iPad has only a data connection.
Thanks for the responses. I am inclinded to believe that the carrier has no control over the data being sent and that it couldn't stop Messages (or any other app) even if it wanted to and I really really hate trying to call and speak with Verizon. Really hate it.
Put that together with my experience that if something is supposed to work, but doesn't it is probably me. I'm still thinking that my friends and I all have something not set right, but what?
The correction steps talked about all assume that if Messages works with Wi-Fi it will work for cellular. Messages works just fine when I have Wi-Fi, but doesn't work when I'm on Verizon LTE cellular data. Should Messages show up in Setting >> Cellular Data >> Use Cellular Data For: ? I get the feeling that since it doesn't appear here as an app that can use cellular data, it can't. So the question is, how can I get the Messages app to use cellular data?

Since updating to iOS 6 iPad uses cellular even though I'm on WiFi

Since updating to iOS 6, my iPad uses cellular to down load everything, even though I'm on my home WiFi. It shows that it is connected to my WiF, but, does't use it. As a result, my cellular usage has gone thru the roof. iOS 5.1 did not do that. iOS 5 would automatically switch to my network and work within my network and not cellular. Other than switching off cellular when I'm home, is Apple going to fix this bug or any other suggestions?

Your answer was true with iOS 5.1 however, not with iOS 6. It's the same problem is occurring with iPhone 5. Apparently Apple has issued a patch for iPhone 5 using Verizon's cellular network. My iPad (3) uses Verizon's cellular network.
Not looking to avoid cellular charges but wanting my iPad to switch to WiFi when it's available. For example, at home my WiFi is on ALL the time. The icon showing that WiFi is on and active shows up in the upper left corner (as well as the Verizon icon) however, is still operating on the cellular network. I want the connivence I had with iOS 5. I don't need to be switching manually.

New customer - Difficulty Getting Support

Prior to becoming a customer today, I had no problems with getting in contact with Verizon via chat. Now that I am a customer, I'm having a difficult time getting support. EVERY avenue of Verizon support is busy -- long hold times on the phone, no chat representatives available (all assisting others), long wait times in the store.
I had to provide additional documentation to get my account setup, and I was not informed that I would need additional documentation when I first came to the Verizon store on Feb. 21. I am porting over from another carrier, and got the go ahead from the other carrier on Feb. 28 to be able to switch. I came in to a Verizon store on Feb. 28 to setup service, but the computer system automatically placed a hold on the account and I had to provide additional documentation.
I could not get that documentation and come back before the store closed for the night. I came back March 1, and had to end up paying a higher price for the phone. I am fairly certain that in the month of February, the Droid MAXX was $99.99 and I can at least confirm that by using web.archive.org and looking back to Feb. 25 where it does show that price with a 2-year contract. Going to verizonwireless.com today now shows the phone for $149.99.
The difficulty in getting support lies with not being able to get the price adjusted in the store. I went to another store, and after being there for at least 20 minutes, I hadn't moved up in the queue. I tried online chat, but all agents were busy. I called phone support, but encountered a wait for assistance on the phone. I lastly tried Twitter support, but it seems the VZWSupport account was last active on Feb. 26.

c_brookhart wrote:
I managed to get in contact with customer service by phone. I've had good experience using social media to get assistance from my previous carrier. Verizon seems to have two support accounts on Twitter - VerizonSupport and VZWSupport; which one is the correct one?
VerizonSupport = Verizon Landline services (phone, Fios, DSL, etc.)
VZWSupport = Verizon Wireless (cellular phone)

I'm thinking of buying an iPad. Can I use my home's wifi or do I need to get a plan for it?

I'm thinking of buying an iPad. Can I use my home's wifi or do I need to get a plan for it?

Another thing to note is that if your cell plan/carrier supports it (it's free with Verizon Shared plans), you can also use your mobile phone as a mobile hotspot (Personal Hotspot on iOS devices) and use your phone's data to access the internet on the iPad. I purchased an iPad 3 with Verizon 3G/4G cellular built-in but have never activated it. I instead use Personal Hotspot with my Verizon Wireless cellular (phone) plan. If you go this route, you can save money over purchasing a Wi-Fi/Cellular iPad and just choose the Wi-Fi model. But also realize that if you choose to at some point to use the iPad when you're away from Wi-Fi, you won't have the built-in cellular capability that a Wi-Fi/Cellular iPad would have.

No connection? only searches? Can't send Texts?

I have two 4S Iphones, one can't send texts (but everything else works) and the other one works on wi-fi, but continues to serah with no connection. The carrier is Verizon and both phones are on the same account.
[email protected]

Texts as in SMS/MMS are exchanged through your carrier's cellular network, and if the other iPhone is unable to access the internet via Verizon's cellular network and/or connect to their network for calls or text messages, if no change after powering each iPhone off and on, contact Verizon.

5800xm Problem receiving sms

Having a prob actually getting texts anywhere near the time they are sent - sometimes its even a couple of days late. The connections good wherever i am. The firmware is up to date and it was happening even before i upgraded. I spoke to Virgin Uk (the best bit of customer service ive had since i joined them years ago, usually useless to the end - the tech support guys are mint. Really helpful and actually called back to see if doing a hard reset worked. It didnt.)
So, not virgins fault. Dont think its a firmware fault, unless its a bug that was in the last one too. Leaves me with hardware? There have been several others according to Virgin so i know its not just mine thankfully and that the other folks didnt get it working properly by doing a hard reset either. The sim is not damaged, the phone itself is well looked after and despite the obvious lack of pre-market testing, the firmware by and large, holds up.
model 5800-d1
type RM356
software version v 40.0.005
custom version 40.005.286.02
cv date 18-02-2010
language set 1
thanks in advance

Multimedia messages (photo and group) require Verizon's cellular network to send/receive; they count against your text plan, but not your data plan.
You also may want to do a search on this forum about issues with the iPhone 5 and data usage; it's suggested that you turn off cellular data when not needed.

Can't connect to 3g after upgrading to ios 8

I have an ipad and use Verizon for cellular data. After upgrading to IOS 8 I can't connect to 3g. The upper left hand corner of my ipad says "searching". I have reset my network settings, turned off and on the ipad, and have had no success. Any suggestions?

Hey Gary1177,
Thanks for the question. Based on what you stated, it seems like there is trouble with a cellular data connection. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Get help with the cellular data connection on your iPad (Wi-Fi + Cellular Model) - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

VZ iphone: Data plans? wifi?

What are the available plans from Verizon? I thought I saw an unlimited data plan for $30 per month. Is that on top of the phone plan? How much would that be?
How does the data plan work? If I go to a fancy website, or if someone sends a large image in an email, it eats at the amount of data I'm alloted?
Can iPhone work on Wifi? I most often use my iPod Touch at home, via Wifi and I'm happy to continue doing that, only using the 3G when I'm out and about. Is that resonable?

I thought I saw an unlimited data plan for $30 per month. Is that on top of the phone plan? How much would that be?
The chosen data plan if more than one data plan is available to choose from including an unlimited data plan, this is in addition to and on top of your chosen calling and messaging plan. More than likely Verizon will not have special calling plans just for the iPhone. As with AT&T, more than likely you choose from any of Verizon's standard calling plans which are the same regardless the phone, and your chosen messaging plan and data plan are in addition to and on top of your chosen calling plan.
How does the data plan work? If I go to a fancy website, or if someone sends a large image in an email, it eats at the amount of data I'm alloted?
When connected to Verizon's cellular network for internet access, yes, and only if you choose a data plan that is not unlimited if such a data plan will be available. If you choose the unlimited data plan, no, but even the unlimited data plan has a limit - 5GB per month I believe, which would be difficult to exceed or come close to in a month.
Can iPhone work on Wifi? I most often use my iPod Touch at home, via Wifi and I'm happy to continue doing that, only using the 3G when I'm out and about.
Yes.
http://www.apple.com/iphone/specs.html
Cellular and wireless
GSM model: UMTS/HSDPA/HSUPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz)
CDMA model2: CDMA EV-DO Rev. A (800, 1900 MHz)
*802.11b/g/n Wi-Fi (802.11n 2.4GHz only)*
Bluetooth 2.1 + EDR wireless technology
After connecting to an available wi-fi network you have access to, when returning within range of said network, your iPhone will switch from the cellular network to the wi-fi network automatically and seamlessly. When leaving the range of an available wi-fi network you have access to and are connected with, the iPhone will switch to the cellular network for internet access automatically and seamlessly.

What exactly is Data? What does that include?

its 2 phones and unlimited talk and text a 40.00 plan

Data is anything transmitted over Verizon's cellular network, such as browsing web sites or streaming music. See if this data calculator helps:
Data Calculator

Wifi connection issues after update

I recently was prompted to update my S4 and after it has been completed, I have issues with the phone recognizing and connecting to known routers that I use every day. I have the Wifi on all of the time and the two main routers that I connect to are at work and at home. If I leave my house, and go to work, my phone shows that it recognizes my work router, but does not automatically connect to it. The same scenario happens when I walk into my house; the phone recognizes the router, but won't automatically connect to it like it used to do. The only way that I have found that my phone will connect to both of these places is if I toggle the "wifi on/off" switch. Does anyone know how to make my phone automatically recognize and connect to known routers again?

And verizon is absolutely correct. Verizon provides cellular and data services and coverage for a monthly price.
Samsung is the maker of the devices and the operating system is done by Samsung/Google and then submitted to Verizon to eventually push out to their customers. Verizon is not responsible for a bad operating system update, Samsung is.
Like Apple devices, I personally applaud Apple for doing their own updates without Verizon it makes it easier to push out patches or fixes much quicker.
All phone manufacturers should be doing this so to have the carrier not get blamed for something beyond their control.
You wifi patch will come from Samsung.
Car analogy is not even valid in you Ford issue. The driver is responsible since they are the driver of the car.
Verizon is the car, Samsung is the motor that makes it run. Car won't run without a motor.
Good Luck

Verizon US Cellular Incompatibility

Similar Messages

Maybe you are looking for