New customer - Difficulty Getting Support

Prior to becoming a customer today, I had no problems with getting in contact with Verizon via chat. Now that I am a customer, I'm having a difficult time getting support. EVERY avenue of Verizon support is busy -- long hold times on the phone, no chat representatives available (all assisting others), long wait times in the store.
I had to provide additional documentation to get my account setup, and I was not informed that I would need additional documentation when I first came to the Verizon store on Feb. 21. I am porting over from another carrier, and got the go ahead from the other carrier on Feb. 28 to be able to switch. I came in to a Verizon store on Feb. 28 to setup service, but the computer system automatically placed a hold on the account and I had to provide additional documentation.
I could not get that documentation and come back before the store closed for the night. I came back March 1, and had to end up paying a higher price for the phone. I am fairly certain that in the month of February, the Droid MAXX was $99.99 and I can at least confirm that by using web.archive.org and looking back to Feb. 25 where it does show that price with a 2-year contract. Going to verizonwireless.com today now shows the phone for $149.99.
The difficulty in getting support lies with not being able to get the price adjusted in the store. I went to another store, and after being there for at least 20 minutes, I hadn't moved up in the queue. I tried online chat, but all agents were busy. I called phone support, but encountered a wait for assistance on the phone. I lastly tried Twitter support, but it seems the VZWSupport account was last active on Feb. 26.

c_brookhart wrote:
I managed to get in contact with customer service by phone. I've had good experience using social media to get assistance from my previous carrier. Verizon seems to have two support accounts on Twitter - VerizonSupport and VZWSupport; which one is the correct one?
VerizonSupport = Verizon Landline services (phone, Fios, DSL, etc.)
VZWSupport = Verizon Wireless (cellular phone)

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-+-No longer a forum member-+-

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vakkas1 wrote:
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http://www.tuaw.com/2009/06/25/speed-test-comparing-iphone-3g-3g-s-and-palm-pre- has-surprisin?icid=spherecnninlinetech
CAMERA
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Message was edited by: squarejp
Message was edited by: squarejp

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http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
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http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
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https://discussions.apple.com/thread/3921324?tstart=30
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http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
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http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
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https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
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http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
~~~~~~~~~~~~~~
FYI
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

New customer - Difficulty Getting Support

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