Verizon Wireless called me on my cell from 800-922-0204 offering a $51 Credit?

I have to log into Verizon51.com. Is this true or legit? The website looks like verizonwireless.com?

Just found another thread elsewhere in the Communit on this same topic: I received a call on my phone and it said to go to www.verizon51.com thenlog on and receive 51 dollars off my bill is that true

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Phising attempt call from 800-922-0204

Just got a call from 800-922-0204 telling me I could get $24 off my next bill by visiting www.verizon24.com and logging in. Visiting the site with incognito mode it's using Verizon's logo, etc, and all the links point to the usual verizonwireless.com pages, however it's obviously fake since if you enter random numbers for the login it'll tell you that you've "won" and then asks for the necessary personal information to gain access to your real account.
I've reported the site to the domain registrar's legal department. The domain name was created yesterday, 4 Apr 2014, and has the following registration information.
Domain Name: VERIZON24.COM
Registry Domain ID:
Registrar WHOIS Server: whois.instra.net
Registrar URL: http://www.instra.com/
Updated Date: 2014-04-04T15:09:44Z
Creation Date: 2014-04-04T15:09:44Z
Registrar Registration Expiration Date: 2015-04-04T15:09:44Z
Registrar: Instra Corporation Pty Ltd.
Registrar IANA ID: 1376
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +61.397831800
Reseller: Instra Corporation Pty Ltd http://www.instra.com/
Domain Status: ok
Registry Registrant ID:
Registrant Name: arturo lopez
Registrant Organization: artu
Registrant Street: Canita
Registrant City: Domingo este
Registrant State/Province: Santo domingo
Registrant Postal Code: 01188
Registrant Country: DO
Registrant Phone: +1.8299132544
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: [email protected]
Registry Admin ID:
Admin Name: arturo lopez
Admin Organization: artu
Admin Street: Canita
Admin City: Domingo este
Admin State/Province: Santo domingo
Admin Postal Code: 01188
Admin Country: DO
Admin Phone: +1.8299132544
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: [email protected]
Registry Tech ID:
Tech Name: arturo lopez
Tech Organization: artu
Tech Street: Canita
Tech City: Domingo este
Tech State/Province: Santo domingo
Tech Postal Code: 01188
Tech Country: DO
Tech Phone: +1.8299132544
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: [email protected]
Name Server: ns1.onlydomains.com 119.252.176.10
Name Server: ns3.onlydomains.com 78.129.204.66
Name Server: ns2.onlydomains.com 68.64.137.196

We received calls yesterday and today on each of our Verizon mobile phones. Although it sounded too good to be true, I signed in to check it out. That's when it started to really smell as they asked questions for personal data that Verizon already has on file. I guess I need to change my Verizon password to ensure no unauthorized access. Their web page really looked real. I wonder how many people will fall for this scheme....?

Scam refund offer from 800-922-0204

I just got a robocall from 800-922-0204 - it was a pre-recorded message offering me a $28 refund by logging into http://28verizon.com/
This is clearly a scam, and I wanted to raise this to Verizon's attention, as well as any other people how are getting called by the scammers right now. It's a pretty good scam in that the site looks pretty authentic except the $28 refund button.
Steve
@adas_vzw

I just got the same phone call. Had the robovoice recording and everything. Nasty.
Tried to call Verizon to report it and couldn't hear the tech on the other end due to digital crackles.
Happened about 10 minutes ago for me. Same phone as above.
Irritating.
Hope they get busted.

Received recorded call from 800-922-0204

Received a recorded call from the above number telling me to go to
www.44.verizon.com
Tried and it says no such address or site? Is this a scam or what?
Thanks

YouDoNoKnowMe, thanks for this heads up! I can confirm that this is not a Verizon Wireless text message or promotional offer.We want you to know that protecting your privacy is a priority for us. We encourage you to take every precaution in guarding your personal information from third parties like this. For your safety, we reccommend that you do not personal information such as credit card numbers, passwords, account data, or any other valuable information through fraudulent emails masking as emails from legitimate businesses. For more information regarding how to guard your personal information, click http://vz.to/1gawtxu
LasinaH_VZW
Follow us on Twitter @VZWSupport

I cannot reach a live representative when calling the 800-922-0204 number

My account is marked past due, I made an online payment as I always do (have not been disconnected in YEARS!!!) I keep getting recorded calls saying that I must pay my bill or service will be disconnected, yet when I try to call to find out what the problem is, I cannot reach a live rep....only automated payment options. How do I reach a person today????

You may run into the same thing with this number, but it won't hurt to try:
Financial Services
866-266-1445
Mon - Fri: 8 am - 8 pm ET
Sat: 8 am - 6 pm ET
Sun: closed
You also could try the chat feature via the Contact Us button at the top of the page.

Unable to print return label from Verizon Wireless Website due to Pop-Up Blocker Settings

I contacted a customer service representative via chat on the Verizon Wireless website on January 27, 2014 regarding the purchase of a Verizon 4G LTE USB Modem-UML 295. He assured me that if I purchased the device, I would be able to return it within 14 days without any obligation to pay for the device or commit to a two year contract. After that assurance, I ordered the device. I received the device via FedEx on January 30, 2014 and there was no return label included in the package.
On February 6, 2014, 10 days after the order was placed, I attempted to print a return label to return the device. After my first attempt to print a return label did not work, I used the option on the web page to print a second return label. After the second attempt to print a return label was unsuccessful, I found that my pop up blocker on my web browser was preventing the print screen from opening. After I turned off my pop up blocker, I attempted to find an option to print a return label a third time, however, there was no option to print a third label.
I contacted customer service via chat on February 7, 2014 and they were not able to provide me with a return label or disconnect the service. The representative told me to contact customer service via phone. I spoke with “Karen” at the phone number that he provided. Karen instructed me to attempt to go to a local Verizon Dealer to get a return label. She also told me that she would mail me a return label; that she was unable to email me a return label or assist me in printing a new return label on the website; and she expressed her concern that I may miss the 14 day return window because she had to mail the return label to me. Furthermore, she told me that the only way to disconnect service on the device was to return it and that she was only able to “suspend” service at this time. This conflicts the language on the customer receipt that states, “you MUST contact Customer Service if you want to disconnect service. Your wireless service and related access CHARGES WILL CONTINUE until the time you contact Customer Service to disconnect service."
So far, my attempts to return the device have been frustrated by mechanisms provided by the company to do so. I contacted my local Verizon authorized Radio Shack in Grangeville, Idaho and the next closest Verizon Authorized Dealer 70 miles away in Lewiston, Idaho and neither were able to provide me with a return label because they are not Corporate Verizon Wireless stores. I will continue to attempt to find a way to return the device within the 14 day window, but intend this to serve as notice of my attempts to comply with the contract provisions.
I look forward to a expeditious and equitable resolution to this situation and hope to continue to be a loyal customer to the Verizon Wireless company.

This is a customer to customer forum, not going to alert Verizon wireless here.
However get yourself to a UPS or FedEx store location and you pay for the return shipment back to Verizon wireless out of your own pocket
However you need to get the return address before you can send it back. Call Verizon 1-800-922-0204 to get the address or even try Google to see if it matches what they told you.
Insure the item at the most you can afford. Keep your receipt and track it constantly.
Do a Overnight delivery otherwise Verizon will claim its been after 14 days and then you are in big do do.
They will make you pay fees etc. so do this quickly. Its well worth the money.
Good Luck

I received 2 texts from notice.verizon-wireless and service.verizon-wireless, saying my account had been "BLOCKED!" for my security. Is this a scam or for real? What should I do?

I received 2 texts from notice.verizon-wireless and service.verizon-wireless, saying my account had been "BLOCKED!" for my security. Is this a scam or for real? What should I do?

Try to log in to your account from your computer. If it's locked, call customer service (800-922-0204). If you can log in and all looks normal, forward the texts to SPAM (7726).

Another 4620LE "New Mandatory software update from Verizon Wireless" (Ver. 3.30.13)...

...just downloaded onto my 4620LE. Has anyone completed installation of this update? I assume this was pushed out to fix the last flawed update which caused 4G and VPN connection issues.

Reviews on the new Firmware have been mixed. Most who installed the problematic 3.30.12 update did not see an improvement with the new firmware 3.30.13. That being said if you are seeing these symptoms then pursuing a replacement is still the best option. The devices that never accepted or skipped the bad firmware appear to be performing fine.
We have been experimenting with a solution on some of the other threads that involves a process called HLR/VLR Reset. This is a high level reset that changes the registration your device has on the 4G LTE network. Results on this procedure are also mixed so if you try it then please report back to us with any updates.
Kudos to lookinforanswer for this potential solution.
Perform a HLR/VLR reset:
1. Remove the battery from the MiFi
2. Contact VZW phone support at 1 800-922-0204
3. Request the VZW rep perform something called a HLR/VLR Reset
4. Wait for confirmation the reset is complete
5. Power the MiFi back on and test
Some background info:
lookinforanswer has been working with Novatel engineers to discover a potential issue in this area. For those not aware the HLR/VLR system is a database and registration system run by VZW that allows users to connect to the 4G LTE network. Only VZW can perform a reset at this level, powering down the device by itself is not enough.
HLR/VLR:
http://www.teletopix.org/gsm/what-is-hlr-and-vlr-and-its-function-in-gsm/

Verizon Wireless changed my EDGE start date +3 months w/o permission!!

I signed up for the Verizon Wireless EDGE plan back on April 27, 2014 and received my letter of confirmation that I was now enrolled in the program. When I received my very next bill I noticed 2 things: 1) I was charged for my phone, 2) I did not receive my data plan credit for my line of service! So I called *611 and spoke with customer service who politely informed me that I had not just received a new Galaxy S5, and I was not on the EDGE plan???
Here's what being honest with Verizon Wireless will get you, customer beware from this point on!!!!
So I informed him that I had just received my new phone and signed up for the EDGE plan over *611 and that there was a mistake on my bill. So with a lot of research he was able to finally discover that I had EDGED up and that I was correct, but for some reason the computer system did not have me in there the correct way. He said he would elevate the problem and someone would get back to me within 48 hours (In Verizon speak this must mean 3 months), and as a courtesy he would credit my phone charge since it was their mistake my plan was incorrect - This was very nice.
Well the next day I received the digital letter about the equipment upgrade dated May 8th. And I never received a return call, so I called back and was told they were working on it???? Well nothing from them until a digital letter dated August 28th, 2014, stating that my EDGE agreement was back in effect but as of July 27, 2014 not April 27, 2014 my original sign-up date - which affects my upgrade eligibility next year. And since my phone charge is $25 per month and my line charge credit is $25 per month this should be an easy fix, one would think. So I called *611 and spoke with customer service and was told that the manager would look into it and elevate the case and call me back within 48 hours, sounds familiar huh!!! Nothing!!! So I called back 10 days later and spoke with Alecia who was very polite but in the end pretty much told me that her Manager told me to take a long walk off a short pier. So I asked to talk to the Manager Patricia, who refused to give me her badge number. She told me that I was wrong and there was nothing I could do about it because they couldn't backdate a plan like that. So I asked to talk to her supervisor, and she said all I could do from here was to email corporate but her computer was down and she could not provide me with the address or a PHONE NUMBER???? But she would text me the email address soon (Verizon speak its been 2 hours and no text yet).
What should I do? Should I file a complaint with the BBB? Does anyone know the number to Corporate?
PLEASE HELP!!!!!!!!!!!!!!!

Check out this link to find out your administration to e-mail:
Leadership | Verizon Wireless
Michael

Verizon Wireless has stolen my money

I went to "edge up" on one of my lines. The Verizon wireless representative took about $350.00 from my debit card, when they were only supposed to take $26.00. Now after more than 20 hours of my time over a period of almost 2 weeks of trying to get my money refunded back to my debit account. They are saying that they will only credit it to my Verizon account. During this 2 week timeframe of repeated calls, I have had various Verizon representatives promising that I would have my money back on this day or that day and after that time passes, I have had to call back and now I am being told that they will not refund the money, they will only apply it to my Verizon account. They also say that there is no one else to talk to and will not give me any numbers of the people making this decision, say that it is "offline" people that do not talk to customers. They say that they do not have the ability to refund the money. This is a lie. They do, they just do not want to because of their own internal processes, not because of a physical inability to do so. Now I am told that I have to wait 48 hours for a next level supervisor to call me back. I can't have a name or number to call them. So, what do you call taking someone's money without authorization and then withholding it from them and saying that those who took it have the right to say how it is used / returned? I think it is theft! I would hope that someone from Verizon's corporate office would step up and address this issue.

With you not being a Verizon employees and knowing methods and procedures, how do you know it's a lie?

Why are there numbers not showing up on my verizon online call and texts log?

<< Discussion moved from All Things Community to Apple for better exposure >>
Why are there numbers not showing up on my call and texts log when i look this up online at verizon? There is one number that my daughter texts and calls a lot i found from her phone log but not one time does it show when i look this up on the Verizon wireless call log??? We all have iphones is there an application or something that can block certain calls from showing up? It clearly has texts on her phone from this number why would it not be on the call log?

Thank you for your reply.
However, wouldn't an iMessage show up different than a text? It looks just like every other text on her phone. We all have iphones in this house and they always show up as texts on the call log but this one number seems to be blocked somehow from showing up on the text log. And there are texts from weeks ago and it's from an actual number not computer or any weird/odd code and yet it never comes across on the text log when i look it up.
If you are correct and it's coming across as iMessage is there a way for me to block texts coming across this way so they all show up on the text log?

I want to close my account with Verizon Wireless.

I want to close my account with Verizon Wireless. Their customer support is horrendous and I do not want to do business with them anymore. How do I close my account?

The port out closes your account. If you had any early termination fees or if you ported out in the middle of your billing cycle you are going to be billed for used services. They will send you bills for about 3 months and the bill should be the same. If you refuse to pay it it will go into collections and then negatively affect your credit report. You must pay for services used.
If this is not the case then you should call 1-800-922-0204 and speak with VZW directly as they are the only ones that can give you the specifics of why you are receiving the bill. Get to it because we want to but can't help you with the here. ;-)

Can we offer feedback on improving the usability of Verizon Wireless's website ?

I didn't find any email or webform on the "Contact Us" for website feedback. The only thing I found was a snail-mail address.
Is this correct? Website feedback is allowed only through snail-mail?

Hey there onedeetentee,
I would be more than happy to address your website feedback. We are always trying to make our website more user friendly and the only way to do that is to hear from the users themselves.
What kind of feedback do you have for us?
Ann154 is correct, we currently do not have an option to e-mail us, but we have plenty of other venues for you to interact with us. You can try the Chat option, you can give us a call at 1-800-922-0204, you can send us a post on Facebook or reach out to us on Twitter @VZWSupport.
Let us know if you need additional assistance.
Nicholas_VZW
Please follow us on twitter @VZWSupport

We have had Verizon Wireless service since 2007. We have 6 lines on our account. Unfortunately in 2012 when I (903.647.0073) upgraded from the iPhone4s to the iPhone 5 I started having reception problems. I started having dropped calls in my home. I had t

We have had Verizon Wireless service since 2007. We have 6 lines on our account. Unfortunately in 2012 when I (903.647.0073) upgraded from the iPhone4s to the iPhone 5 I started having reception problems. I started having dropped calls in my home. I had to go outside to get reception without dropped calls. I was told that because of metal in my home I would have to purchase a Network Extender for $250. And we HAVE not metal in our home. AND our other lines all work fine. I felt this was ridiculous. We already pay $350+/month for service and I should NOT have to purchase additional equipment for a service that I already pay for. The manager of our local store at the time gave us at no cost a Samsung Network Extender. It worked beautifully until about a month ago. I went to our local Verizon store and was told that I would have to purchase an extender. THIS is RIDICULOUS. We have been loyal customers for over 7 years and have been very satisfied with our service. Unless this issue can be resolved without purchasing an extender we will be switching our service as our lines come up for renewal. I regret this as we have been very happy with our service. But we should NOT have to purchase anything extra for one line that will not get good reception. Again, we pay $350+/ month for a service that does not work properly, simply RIDICULOUS! Currently the "sys" light flashes red (slow) and the GPS light remains red. Please help this very frustrated customer.

Regardless with what carrier your with you might have the same issue, My recommendation would be to get a router that will help you with viewing live traffic and keep a tally of your usage and any device connected to your internet connection. You can go with the peplink balance 20 and be able to look at your traffic by the hour, daily, weekly, monthly or yearly. Look for trends, see what computers or devices are doing what I attached a screen shot so you can see an example of mine. You can purchase the router at 3gstore
http://i45.tinypic.com/6zc674.jpg

Why am I getting flooded with calls from a deactivated verizon wireless number?

Im not a verizon customer, but after spending several hours on the phone with their customer support to no avail, Im turning to the community for help.
The past two days Ive been flooded with calls from verizon wireless numbers in MO (mostly 636 area code). I try answering, no response. I call back, and after ringing twice I get a prerecorded message - "The verizon wireless number you're trying to call has been changed, disconnected, or is no longer in service", even when calling back seconds of the original call. Occasionally a voicemail is left, and its nothing but exactly 5 seconds of silence.
This is getting very frustrating, since its almost constant. Im averaging 4 calls an hour between the hours of 10am and 9pm, with a couple up until 11pm. I have no idea whats going, and its getting quite irritating, and Im burning through minutes checking and deleting all the voicemails.
Just for reference, some of the numbers are -
>Phone numbers deleted<
And they all give the same verizon message when called.
Any ideas or suggestions are great.
Message was edited by: Verizon Moderator

Your device may have this option:
If I get an annoying call, I will add them to my contact list as Spam and block the number on my device. The call will go straight to VM and funny, a message is never left.Problem Solved.
Also I agree with Jim, if this is a new number for you, just have it changed.

Verizon Wireless called me on my cell from 800-922-0204 offering a $51 Credit?

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