Very slow connection, please help!

Question

Hi all
I hope someone here can give more help than the BT call centre. 
My speed has dropped dramatically over the last month. I have gone from getting around 3.5mbps-4mbps to now less than 0.5mbps.
I have done the BT speed test and I have also copied the ADSL settings and status. I have pasted this below.  
Can someone please advise me of any advice as I am stumped. I would consider myself pretty computer savvy but I am completly at a loss with this.
This test is done using a wireless laptop whilst the Homehub was plugged into the test socket located on the master socket. The speed tests are identical to when I do this on a wired desktop and the Homehub plugged into a different socket. 
BT Speed tester results
Download speedachieved during the test was - 465 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :5376 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:14:26
Downstream 5,376 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 11.1 dB / 19.0 dB
Line attenuation (Down/Up) 41.0 dB / 25.0 dB
Output power (Down/Up) 19.8 dBm / 12.0 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 351550 / 2
CRC Errors (Down/Up) 224 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 164
BT have advised that the speed test is the maximum I can receive on my line but the homehub shows a massively higher speed. I'm confused. 
Please help me!
Many thanks
Lee

Answer 1

welcome to the forum
you have a 5mb connection but your noise margin is a bit high at 11.1 as normal about 6.  the real problem is your profile is down at 500 instead of 4500 and this is probably due to the resets/disconnection which eithe you have done trying to improve your speed or the hub has done on it's own.
if you stay connected 24/5 for 3/5 with no resets/disconnections your profile will rise to 4500.  you may find later that your noise margin drops to nearer 6 with a slight increase in your connection speed
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