Very slow dsl...dial up style

Just moved and kept the 1mbps/368kbps plan and it was incredibly slow.
Upgraded to 3mbps/768kbps, and got confirmation it has been upgraded.
Did a speedtest at speedtest.net and some other site and came back 80kbps/373kbps ...that is the same as 0.08mbps/373kbps.
Anyone else solve a problem like this or have advice?
This is almost as slow as dial up. Slow day and night.
Thanks,
Watertown, MA

You need to connect to the router/modem and look at the logs. The log will provide information about the line losses and negotiated speed on your DSL connection.
DSL performance is very sensitive to the quality and length of the copper pair that connects you to the Central Office.
In simple terms you need to isolate the problem to either the PC or the Modem/router. If the Modem/router has negotiated something close to the 3mbps/768kb, then the issue is your PC. If the negotiated DSL rate is much lower than 3mbps/768kb either Verizon hasn't properly provisioned the service, or the copper pair between your premises and the Central Office isn't very good.
Also make sure that the modem/router is NOT connected through a DSL filter, and make sure the other devices (telephones, faxes) are connected through a DSL filter.
I assume your PC is connected via an Ethernet cable, as opposed to wireless.
If you are connected via wireless, there may be someone else nearby using the same Wi-Fi Channel for something else, and simply changing the channel on the router may fix the problem.Wi-Fi operates in unlicensed spectrum, so other services such as cordless telephone may operate in the same band. If they happen to operate on the same channel, neither will work very well.

Similar Messages

Very slow DSL

HI , I am having a big problem with my DSL internet , I switched to Verizon DSL since 2005 and the speed during the last year was very slow until it became very very slow recently, I call Verizon on 08/17 to check if they have faster connection , They offered 3M speed internet so I switched and it suppose to be ready at the same day ,when I got home at that day I found no internet at all , I called the tech and after long time waiting and testing they said the router is no good we have to send you new router , I received the router and connected to the phone line and I have internet , But it is slower than my old speed !!
I called back the tech and she did more tests then scheduled an appointment for a tech. To check the line in my apartment on 08/24 form Pm to 4.00 pm, no one showed yesterday I called back to check ,the lady said I will check and call you back and she did not , Today the speed on the internet in the morning .0009 /0.02 done by Verizon speed test website …
What is my next step; every time I call it takes me 15-20m to talk to a human.

#1 Please post the modem stats, from the modem combo.
I am not sure where this is located in your modem combo, it might be at System Monitoring -> Advanced Status -> Transciever Stats
#2 Is Wireless in the modem combo, enabled?
#3 If so to the question above, what level of wireless security is it set to ( WEP / WPA ) ?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Very slow DSL for 3 days now

What's up with the DSL in Pennsylvania, my internet DSL has been very slow. Have the model 6100g modem.. and the lites just keep flickering, constant loss of internet connection, about every 10 minutes. This sux, was using a wireless modem,UN hooked that and still no connections, have to keep turning off the modem.. What gives?

I'm also in pennsylvania and have been experiencing similar issues. Nothing really in the log files. I play an MMO, and my ping will jump and there will be some packet loss. I did a trace to google and got this
Tracing route to google.com [74.125.93.106]
over a maximum of 30 hops:
1 25 ms 44 ms 26 ms 10.29.21.1
2 1485 ms 189 ms 616 ms P2-0-2.SCTNPA-LCR-01.verizon-gni.net [130.81.193
.84]
3 29 ms 29 ms 29 ms so-5-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
22.12]
4 662 ms 123 ms 127 ms 0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
5 2991 ms 400 ms * 0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
6 3413 ms 113 ms 195 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
7 3368 ms 1982 ms 39 ms google-gw.customer.alter.net [152.179.72.62]
8 2808 ms 311 ms 1775 ms 216.239.43.114
9 2434 ms 1130 ms 1272 ms 72.14.239.93
10 49 ms 53 ms 49 ms 209.85.248.75
11 52 ms 49 ms 49 ms 209.85.254.239
12 48 ms 59 ms 66 ms 64.233.175.14
13 716 ms 137 ms 73 ms qw-in-f106.1e100.net [74.125.93.106]
Tracing route to google.com [74.125.93.106]over a maximum of 30 hops:
1 25 ms 44 ms 26 ms 10.29.21.1 2 1485 ms 189 ms 616 ms P2-0-2.SCTNPA-LCR-01.verizon-gni.net [130.81.193.84] 3 29 ms 29 ms 29 ms so-5-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.22.12] 4 662 ms 123 ms 127 ms 0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177] 5 2991 ms 400 ms * 0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213] 6 3413 ms 113 ms 195 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
7 3368 ms 1982 ms 39 ms google-gw.customer.alter.net [152.179.72.62] 8 2808 ms 311 ms 1775 ms 216.239.43.114 9 2434 ms 1130 ms 1272 ms 72.14.239.93 10 49 ms 53 ms 49 ms 209.85.248.75 11 52 ms 49 ms 49 ms 209.85.254.239 12 48 ms 59 ms 66 ms 64.233.175.14 13 716 ms 137 ms 73 ms qw-in-f106.1e100.net [74.125.93.106]

Broadband VERY slow for weeks now

Hi. We've been suffering very slow (almost dial-up like) speeds on our broadband for abot 3 weeks now, and I'm reaching the end of my tether! Any help on offer would be much appreciated. Quick summary:
- A week or so ago a first engineer came out, as we had slow broadband and our landline wasn't working. He discovered and fixed a physical line fault up the road. The landline returned, but the broadband remained slow. He said the speed probably locked at the exchange but would sort itself out in a few days.
- After a few days, the speed hadn't changed and (after another call and wait) another engineer came out. He called the exchange and got them to make some changes which seemed to have changed the "DSL Connection Rate" returned on the BT speedtester, but the actual speed we're receiving hasn't improved. He claimed the speed would return to normal a couple of hours after he left. It didn't. This was 3 days ago.
ADSL Settings:
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.4 dB / 5.8 dB
Line attenuation (Down/Up)
33.5 dB / 16.9 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Speedtester results:
Download speedachieved during the test was - 62 Kbps
For your connection, the acceptable range of speedsis 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :6112 Kbps(DOWN-STREAM), 1179 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.34:24.35:64.31 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
951 Kbps
0 Kbps
1179 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 951 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1179 Kbps
The "IP Profile" line there makes me wonder if our IP has been locked at a low speed at the exchange somehow?
I really can't face calling up and going through the same script a 3rd time if it can be avoided! Does anyone have any suggestions to fix the speed? Can I change the external-facing IP of the homehub?

Thanks. Is this what you mean?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:01:18
Downstream
6,112 Kbps
Upstream
1,179 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.3 dB / 5.9 dB
Line attenuation (Down/Up)
33.5 dB / 16.9 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967235
CRC Errors (Down/Up)
2067 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1884

Ridiculously slow DSL

constantly very slow DSL, esp with my wireless items...so wasted almost $100 buying cat5e cables to reach these items and still horrible connection. Speedtest just run shows 1.69mbps download and .58 upload speeds while using the cat5e cable, yet I am paying for 3-7mbps. I NEVER get better than maybe 2.5 to 2.8, have constant buffering issues when trying to stream even little video clips. what is the problem and when will something be done about this poor service? guess I might as well return all these cables since they have not helped at all...

yea, take the cable back. That's not your problem. I've been having exceptionally slow speeds in past couple of days with intermittent connection drops and from what i'm seeing on the posts I'm not the only one. I've been with Verizon since they first offered broadband and only once was it trouble with the copper to the house (neighbor cut the line). Excluding a fault with the copper inside your home (low probability unless you've futzing around wit it) or the copper from your home to the pole, or the copper from the pole to the central office (higher probability if they have been futzing around with it or of course an act of God) the problem is at their end. I've been through the merry go round with their tech folk 99% of which are reading off a script, no real help there. The only way to get resolution is to be patient and hope it resolves itself, not the best option considering you're paying for a level of service. The alternative is to be persistent and keep opening tickets. Always insist on speak to a supervisor, threaten to go elsewhere (if that's an option). The operative word is persistence. Here's usually how it goes-- you are rolling along with satisfactory service (that's relative, not going there) and now your service has turned to crap. You call V and they do a line check and say that it's fine. What does that tell you, it's at their end but won't fess up to it. You did something to your configuration, it's your fault. They'll walk you through a script checking this and checking that. Must be your router, (a favorite) so they'll offer to sell you a new one. If you're lucky they'll give you a free one to appease you for the moment. And each time you call them it's the same merry go round. That's why you need to speak to someone higher up the chain preferably a tech supervisor. Those below are clueless. My OS is Linux and I run a wrt router so I'm familiar with the equipment on my end (BTW - they can't help you unless you're on Windows, i'm not a Mac user so I don't know what the deal is there). When nothing can be done for you remotely they schedule to have a lineman come out. A real nightmare for those of us who have real 9-5 jobs. Again, the trick is persistence, that's all you have if it's just you. When the fault affects a geographic area (say section of NYC) they are more inclined to remedy the problem. Hang in there, good luck.

For tablet touch is very slow in firefox OS. Some times it is hanging. While dialing number to call it taking to much time. How to fix and debug this issue.

For tablet touch is very slow in firefox OS. Some times it is hanging. While dialing number to call it taking to much time. How to fix and debug this issue. Waiting for your reply.

Hi sb00349044,
I'm sorry to hear that you are having problems with your Firefox OS device. Can you please specify the device Model and Version?
If your device is one of the Firefox OS Tablets from the contribution program, please be aware that those builds are still being improved and ironed out. If that is the case, please follow the guidelines for the contributor program to report issues with the device.
Thanks,
- Ralph

My samsung stratosphere is very slow to place a call. I input the number and push CALL. Nothing happens. I try it again and nothing happens. Then some time later (2-5 mins) the phone goes ahead and dials. What is causing this delay in dialing?

my samsung stratosphere is very slow to place a call. I input the number and push CALL. Nothing happens. I try it again and nothing happens. Then some time later (2-5 mins) the phone goes ahead and dials. What is causing this delay in dialing.

wadams5641,
Let's add some speed to your service and ensure you can make calls without the
delay. When was the last time you turned off your phone? Is the software up to
date?
KarenC_VZW

[solved] Opera,firefox and wget extremely slow (dial-up style)

Hi there,
this is the first time i've tried Arch Linux (64bit), so bare with me please if i've got something stupidly wrong.
The Problem: Both Opera and Firefox are both extremly slow when opening websites. It "feels" like some kind of DNS problem, because the initial time before anything loads is quite long, but after that it goes quite quickly (though still a bit sluggish).
But here's the catch: Ping and loading websites in links work both perfectly fast.
For example accessing google.com in firefox: 40 seconds until page is loaded. In links about 1 second.
Wget seems to suffer from the same problem:
wget google.com
--2008-12-22 03:29:23-- http://google.com/
Resolving google.com...
It just takes a lot of time.
Can anyone help me with this?
Last edited by Deathcrow (2008-12-22 12:48:26)

Ok, i had a hunch:
http://wiki.archlinux.org/index.php/IPv … the_Module
Adding the line to modprobe.conf solved the Opera and Firefox issues.
The behaviour of wget stays the same. Its still very very slow.
Programs that seem to be affected:
-wget
- ssh
- openntpd
Edit: Alright, the remaining issues were real network issues on my side. They are fixed now.
Last edited by Deathcrow (2008-12-22 12:49:03)

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

VERY slow mobile Hotspot connection?

I recently purchased the 4510L LTE mobile hotspot as it was that or dial up. I have been getting download speeds that generally cap out at about 100 KBps. That seems very slow for this area, with 3G coverage. I am always at 3 or 4 bars of service and am unsure if this is standard for that or if I am for some reason getting incredibly slow internet.

MyUnluckyDay wrote:
Yes, I have tried to move it around the house and that helped in a very very small way. I just don't think my area is really cut out for this type of service, I recently discovered that there is one company that offers DSL and hopefully I can get that. I luckily still have time on my 14 days and hope that I don't have any trouble returning and canceling my service.
Thanks to the community member for your input.
Hi MyUnluckyDay,
Have you kept trying to use your mobile hotspot to see if the speeds improved? Are you using a laptop with the connection that has an Anti Virus program running at the time slow speed occurs? If so, please try clearing the cache on your web browser and disable your Anti Virus program and retry using the hotspot to see if this improves the speed of your connection. Speeds can vary depending on what your doing on the connection such as downloading a large application or streaming videos, etc. Also, there was a software update released on September 1st that can help with the connection issues. Here is a direct link to our website that will provide steps on how to obtain the software update. I hope these suggestions can help with your concerns.

Slow DSL after midnight

DSL slows after midnight because businesses is sending information.
All cash registers in stores are really computers.
If it is a grocery store they dump the store computer to the District computer who separates cash from items sold.
The cash information goes to National Headquarters. Items sold goes to Warehouse for restocking stores.
Banks are receiving and sending checks, debits, and funds transfers.
Social Security is sent to banks.
The BOTTOM LINE is there is a limit to how much time you have to use you computer because everyone is time sharing the network.
File transfer on your computer is measured in seconds kilobytes/SECOND or whatever.
The smaller the part of a second you are sending, the lower the KGB/second.
The internet has exploded faster than companies can lay cables or build microwave towers.
Some companies over book, just like the airlines.
Hope this helps people who can not find a technical cause to the slow DSL.
My DSL runs for 6 bytes/second to 64kbs I have very selodom seen over 100kb.

I'm kind of wondering, where did you get this info from? If I'm not mistaken a lot of the data Grocery Stores and other commercial locations tend to use can be sent over dial-up normally within a few minutes in bulk using compression. DSL should never get loaded down that much after midnight due to businesses pushing out information (which is probably done real-time anyways, though I don't know this for sure). A bunch of businesses I would also imagine would also be on T1/Fractional T1 lines, which by the way aren't very fast compared to the backbones coming in.
Generally after Midnight is the maintenance period for Verizon in my area. Once in a blue moon I can catch them performing work on the network as the DSL tends to act irregularly, but it definitely isn't a case of the backbone being saturated.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Very slow BT broadband, only 200Kbps for download

Very slow BT broadband, only 200Kbps for download. It started since Tuesday. Usual speed is 3 to 4Mbps.
Any problem in the Liverpool area?
I have tried the btspeedtester. The results are
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
200 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 200 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 1152 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test: -provides background information.
Upload Speed
895 Kbps
0 Kbps
1152 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 895 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1152 Kbps

check exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Slow Speed & BT seem unable to fix

Hi All,
First time post and would very much welcome anyone’s view on my problem.
Apologies if it’s a bit long!
The problem: Very slow download speed, going as low as 50kbs. Prior to this issue my download speed was around 4.5Mb but since this issue started it has reduced to around 1Mb first thing in the morning which decreases as the day goes on.
The results of a previous BT speedtest were Download Speed 190Kb / DSL connection rate 6.62 Mb (Downstream) / 448Kb (Upstream) IP Profile for line 5Mb
(All tests were carried out using a single Windows 7 desktop pc with a wired connection to a home hub 2)
6 Feb – Contacted BT to advise of speed problem and was informed that they would need to run a test which would take 48 hours.
8 Feb – Contacted BT to be advised it could be a problem with the home hub or network not passing signal. Further line test carried out and was told that it is not a fault within my property. They would pass problem to Network Faults Dept so they could reconfigure the line and they would call me 9 Feb.
9 Feb – BT Called and following a search on this site I mentioned that the noise margin seemed high (13.3dB/26.0dB) He said it should be 6dB and put in a request for it to be lowered and was told the speed should increase by 11 Feb. (Noise margin was under 6dB by the next day)
10 Feb – BT (Level 2 Help) called to advise the broadband connection is in the stabilisation phase.
11 Feb – Called BT to advise no change in speed. They run test and now say fault is inside the house and an engineer would be required. Oh and it would be a chargeable visit. I queried this as the advisor I spoke to 8 Feb said it was not a problem inside the house but his response was that it was originally a network fault, which was fixed, but now it is a problem inside the house. Sounds Fishy!
Call was transferred to the department that arrange engineers and to cut a long story short it was agreed that it would not be chargeable visit.
13 Feb – BT called to advise an engineer visit 14 Feb
14 Feb – Openreach engineer tested wiring and all was OK. Just to be double sure he replaced the master socket to a 2 port type (hub in top port and telephone in bottom) and was told this type does not require a DSL filter. He also changed the Home Hub 2 to a Home Hub 3 and after still no improvement he concluded BT were throttling my broadband. I’m not sure if he reset my profile but said it should start to improve over the next couple of days.
16 Feb – Still no improvement so I called BT again. They wanted to test the line again and it apparently came back with a network fault and it would take another 48 hours. I then asked to speak to a Manager who reviewed my problem history and transferred me to someone in the Network Department. She did a bit of tinkering and the speed went from 200kb to 400kb, then another bit of tinkering and it went to 550kb. At last, i thought, we were making slow progress but since this call, the speed has decreased again to 130kb. She said that I have to wait another 4 days for it to possibly improve and will call me 21 Feb. They keep telling me I have to wait 48 hours here, 3 days there but unfortunately I now have little faith that there will be any improvements in 4 days time. Is this acceptable or am I being too impatient.
This is the latest ADSL line status:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 05:23:05
Downstream:
6.469 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.6 dB / 23.0 dB
Line attenuation (Down/Up):
40.5 dB / 23.5 dB
Output power (Down/Up):
20.2 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 2
CRC Events (Down/Up):
2423 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
9705 / 2
Error Seconds (Local/Remote):
1920 / 3

Cable connection to Hub
1. Best Effort Test: -provides background information.
Download Speed
127 Kbps
0 Kbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 127 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.62 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow internet access..... - interesting issue !

I have 3 computers at home: PC XP, PC Vista and a new imac 24'' since 4 weeks....
As side comment I'm disappointed in Apple... I expected much more… more issues than Vista seems….
10.4.11 + Safari 3.0.4 + Firefox.
Internet on my Mac is very slow. On the same network (wireless with WEP 128) when I enter a new page on my PC and Mac at the same time it take to the Mac approx 5 time more time to display (safari or firefox)…
On safari I have empty the cash and “reset safari”…still the same….its dam slow for Internet access. I also removed the Wireless encryption but still the same….
Does somebody have a clue what it could be?

The DNS is coming from the dsl provider. Very often your router simply gets the dns automatically. With Leopard, I suspect some of the settings are such that things time out before the dns gets through. What I did was look up what the actual IP number of the dsl providers dns was. I added the IP number of the dns provider to my router. So far that seems to have solved my WiFi delays with Leopard (although that could just be a co-incidence).
Exactly how you add the IP number to a router is router dependent. Mine is a netgear, and you do it through a web page link to the router's IP number (which will be listed in the manufacturer's handbook). Generally something like 192.168.0.1
Hope that helps.

Very slow dsl...dial up style

Similar Messages

Maybe you are looking for