VERY URGENT: Issue with Reconciliation against SAP Enterprise Portal

Question

Hi,
We are using IDM7.0 and we have SAP Enterprise Portal as a resource. The users in portal are from Active Directory.
When I am doing full reconciliation against portal, it is processing only certain accounts. The reconcilaition policy is to link accounts. It is not linking teh accounts. Moreover, these accounts are not found in UNMATCHED accounts also. I don't have any account exclusion rules or something.
I wrote a small code snippet, which does just a single account reconciliation of a particular user id. In this case the portal account is being reconciled and linked properly.
Any ideas what the issue might be?
And I have another question too.. in the schema attributes of the out-of-box SAP Portal resource adapter, I don't see any ammping entry for "accountId". Usually for other resource adapters there would be entry for accountId (e.g in AD, mapping is: accountId <---> sAMAccountName). In case of portal, do we need to explicitly set this mapping? If so what would be the right hand side name in the schema? Does the right hand side name changes from one deployment to the other? If so how to determine what attribute maps to accountId in our portal? Might this lack of accountId is causing the issue with the reconciliation?
Any leads would be highly appreciated.
Thanks,
kIDMan.

Answer 1

Thanks for the reply. I have already set up correlation rule, account linking options for different situations like FOUND, UNASSIGNED, UNMATACHED etc. If my linking configurtaion is not correct then the fetched accounts should be atleast in the account index with situation as UNMATCHED. But that is not the case.
I am not sure if I made my problem difinition clear earlier. The problem I mentioned is not with "linking" of the accounts. The problem is IDM is detecting only some accounts. Among those set of accounts which IDM was able to fetch from portal during reconcilaition, it was able to successfully link the matching accounts to identities in IDM.
My question is, why IDM is fetching only certain accounts and not all accounts from portal resource.
As I mentioned earlier, when I run my code snippet to reconcile a single account, it reconciles successfully and links to user identity in IDM (if a matching idenity exists based on my correlation rule). But why the reconcilaition at the resource level is not able to fetch and reconcile teh same account.
Regarding the accountId attribute in the attribute schema, neither the SUN documentation nor the resource adapter configuration tells about the name of the attribute on the portal side that it should match to.
Thanks,
kIDMan.