VN7-571G fan shuts down in stress = overheating

Hello, I have 4 months old acer aspire VN7-571G-57MX. It has worked correctly before but now i have noticed for the last week that every time the machine is under hard stress mostly gaming, the fan does not work. I hear semi loud high pitch noice coming from the laptop but no fan sound and no air current. Ofcourse this means that the laptop overheats and i cannot use it as intended.. If I enter the desktop and wait around 10 mins for the computer to cool down, THEN the fan starts and the high pitching noice stops. So the fan actually works but only when no stress is applied to computer. The fan only shuts down in stress, which is ofcourse the opposite that it should be doing. I havent installed anything new lately, drivers are up to date:Model HD Graphics Family Device ID 8086-0A16 Driver version 10.18.10.3643GTX 850M = Driver version 353.30 Anyone experienced anything similar?I am thinking about updating the intel chipset with the intel drivers update utility and discarding acer installed ones but it says that it might cause techical issues. But can it be worse then this?

Hi lucachenko, Make sure all updates are installed, you can try installing the intel drivers of course but i think you might have to end up contacting support because overheating and fan issues are not any good for your laptop and the more you keep using it like that the more problems are going to start appearing.  

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    1.5-3 minute boot up as opposed to 15-20 seconds
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    Most commonly used backup methods
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  • Equium A60-199 randomly shutting down -could it be overheating issue

    Hi I am posting on behalf of a friend who has been experiencing her A60 laptop shutting down unexpectedlly.. ( she said it shut down after a few mins or when she tried opening Firefox)
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    Toshiba Equium A60-199 Model No: PSA67E -00J00C8J
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    Hello Cathy
    I also believe the suddenly shutdowns are result of overheating. If the dust blocks cooling grill the air circulation is blocked and hardware can achieve critical hardware temperature very fast. Sometimes you can start any preinstalled application, the CPU usage goes to higher level and notebook will suddenly shuts down.
    The notebook must be cleaned as soon as possible. If you do not have experience with disassembling procedure I recommend you to contact nearest service and the notebook should be cleaned on professional way. It costs a little bit but you can be sure that you can use notebook for a longer period of time.
    If you need addresses and phone numbers for contacting ASP (Authorized service provider) please visit http://eu.computers.toshiba-europe.com > Support & Downloads.
    Bye and good luck!

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    Overheated? in Oregon...
    Message was edited by: OregonMac7

    Certainly sounds like a case of the left hand not knowing from the right, huh
    Well, I have my call in, and I am getting onsite service to replace the logic board, as per Apple's recommendation.
    I'm reading the other longer thread (171 replies), and it's disheartening to hear how some of the "geniuses" are handling this problem. They can't replicate it by leaving the mac running overnight, so "the problem doesn't exist". Hello! It's *random*! As in, not easy to replicate!
    I'm also a bit disillusioned that the popular Mac sites (TUAW, etc) haven't picked up on this story yet. I emailed TUAW the link to the long thread, and they ignore it. Usually when this gets more "mainstream" press, then Apple finally steps up, acknowledges a problem, and serious fixes are made. Right now, it's a bunch of complainers (me included) in some threads on the Apple site.
    I took a huge leap last November, and went from PCs to the Mac platform, after working on my personal migration plans for a month prior - how to move from my photo editing on the PC to the Mac (I wasn't about to buy another full copy of Photoshop, for eg, but I did find out I could upgrade from Win PS to Mac PS), if all the programs I use for photography and design were available on the Mac, learning the ins and outs of shortcut keys, how things are done, etc etc, and was so happy initially when I got the Mac and said goodbye to the PC.
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    Not a very nice computing experience.
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    Just a thought....
    Mark

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