Vod 268 and no refund

Vod 268. You people are crooks. I was in the middle of a movie and it was cut off. now i can't access it. I paid for this and you are preventing me from watching it. This is breach of contract. You won't even give me a refund for the movie I rented. I will be sure to let everyone I know not to choose Verizon service, this is the worst service ever and your automated computer doesn't help anybody.

The one or two times I have had an issue with VOD (probably average at least one a month), I got a refund for the movie with an issue.
I assume you tried and was turned down?
Try sending tweet to @verizonsupport and see if they will help.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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I purchases additional storage last night when advised by iCloud that I had little storage left on iCloud. Discovered that an unknown iPhone was added to my account resulting in lack of storage. How can I cancel this. And get refund?

I purchased addional storage for iCloud after being advised that I was running out of storage. Later I discovered a iPhone which I do not own was added to my account . How I don't know. Anyway I want to cancel and get refund. How can I do this. Try various apple contact methods..can't get to talk or email anyone.

I have the same problem. For about 1 month ago I extended my iCloud storage account (+20 GB) in order to maintain my backups for iPHONE and iPAD as my account would expire 14/10. In spite of this, I got an email 15/10, which said that iCloud was reduced to 5 GB. 2 hours later I received a new email with comfirmation on the purchase of +20 GB storage plan. However, I only have access to 5 GB on my iPad and iPhone. Called Apple Support but they couldn´t help me. Did you find any solution ?

Hello, i registered my visa card and then removed and again 3 times. and im realize itunes takes money at every register, so i make little research there says itunes gives back that money back but its already 3rd week and no refunds ? Please help

hello Apple community i have little problem i didnt know itunes takes 1$ for every register visa card. i registerd and then removed 3 times so its taked 3$ so i make little researchs i found itunes gives back that money but its my 3rd week waiting and no refund pls help.

The temporary store holding charge that is made when you add or change the card details (to check that the card is valid and active and registered to the same name and address as on your account) should disappear within a few days : http://support.apple.com/kb/HT3702 - it should be your card issuer that removes the hold, so you may need to contact them :
Authorization holds are removed by your financial institution shortly after your purchase clears. The amount of time it takes to remove authorization requests varies by financial institution.
If you have questions about the way your financial institution handles authorization requests, contact their customer service department.
If you want to contact iTunes support then you can do so via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Cancel my subscription, and request refund. My order number is AD014054609.

How do I cancel my subscription, and request refund. I subscribed 3 days ago and have yet to get the software to work. My order number is AD014054609

Best to reach out to Adobe Chat support; here's the link.

I cancelled my account in January but I'm still being billed. I need this to stop and be refunded.

I cancelled my account in January but I'm still being billed. I need this to stop and be refunded. I cannot get in contact directly with Adobe to resolve this.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I would like to know how to cancel the signing of the match itunes, bought it thinking it would be a package of unlimited songs, how do I cancel and get refund?

I would like to know how to cancel the signing of the match itunes, bought it thinking it would be a package of unlimited songs, how do I cancel and get refund?
eu gostaria de saber como cancelo a assinatura do itunes match,pois comprei achando que seria um pacote de musicas ilimitadas,como faço o cancelamento e recebo reembolso?
and i would like to know about the plan for take ilimited music?
ATT,
Bruno Riscado Dias

Bruno Riscado Dias wrote:
I would like to know how to cancel the signing of the match itunes, bought it thinking it would be a package of unlimited songs, how do I cancel and get refund?
You can turn off iTunes Match by pulling down the Store menu and selecting "turn off itunes match." You'll need to contact iTunes Store support for a refund.
Bruno Riscado Dias wrote:
and i would like to know about the plan for take ilimited music?
Apple has no "unlimited music" subscription plan avaiilable.

I just order the wrong product 10 min ago i want to cancel my subscription and get refunded for the wrong product that was chosen. How do i cancel this product before i'm charged???

I just order the wrong product 10 min ago i want to cancel my subscription and get refunded for the wrong product that was chosen. How do i cancel this product before i'm charged???

Not sure if you can cancel before you're charged (Maybe?) but here is where you cancel. Cancel your membership or subscription | Acrobat, Acrobat.com online services

I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?

I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?

You can't gift it, gifting can only be done from within the store, not from within your library.
Puchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I need too terminate my 1 year plan and get refund.Is it possible?

I need too terminate my 1 year plan and get refund.Is it possible?and after termination is approved, can I subscript it again in the future?
Cheers

You have purchased two CC on the same date.
03/08/15 10:50:17 AM CDT
03/08/15 10:36:23 AM CDT
Please contact Adobe Support to get one of them canceled & refunded too. https://helpx.adobe.com/contact.html
Regards
Rajshree

VOD errors and interactive guide errors-CSRs no help

My television services work; HOWEVER, I am once again getting strange error messages when I attempt to use the "search" feature. When I attempt to search for a TV show, I get varying error messages. The most frequent is "HOGGBUF".
Then, when I press the remote's "help" button and navigate to either "connection status" or "billing" I get error messages SH-N31 or SH-N40. For the billing option, after entering last 4 of phone number it should show, but no longer.
Last week I had the exact same issues and a CSR sent a ticket to the VOD folks and it got fixed promptly. But - it's undone. TODAY, I have made five (5) calls to Comcast and none of the CSRs have the remotest idea of what I'm talking about. They have also transferred me 3 times to "home security" ! That is not good customer service.
NOTE: I do NOT want a truck roll; nor do I consent to one. FWIW, my connections are tight.
Thanks in advance for your help.

MissyLaneous wrote:
My television services work; HOWEVER, I am once again getting strange error messages when I attempt to use the "search" feature. When I attempt to search for a TV show, I get varying error messages. The most frequent is "HOGGBUF".
Then, when I press the remote's "help" button and navigate to either "connection status" or "billing" I get error messages SH-N31 or SH-N40. For the billing option, after entering last 4 of phone number it should show, but no longer.
Last week I had the exact same issues and a CSR sent a ticket to the VOD folks and it got fixed promptly. But - it's undone. TODAY, I have made five (5) calls to Comcast and none of the CSRs have the remotest idea of what I'm talking about. They have also transferred me 3 times to "home security" ! That is not good customer service.
NOTE: I do NOT want a truck roll; nor do I consent to one. FWIW, my connections are tight.
Thanks in advance for your help.
Apologies for the issue and the experience that you described above.
This condition is certainly not expected or intended.
The HOGGRFL error message you received is a reference code from the cable box. That error means that the cable box is unable to communicate with the On Demand search server. There may be a localized signal level issue that needs attention.
I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.

3 months and No Refund

Message 1
I will need more than a logo to buy another ThinkPad! I don't know where they get this idea of great service. I had to exchange a R61 because of a defective keyboard (I was within the 30 days of purchase, that was in October) and bought a T61 instead. Can you believe that I NEVER got refunded? It has been 3 months. I had a RMA number , they have confirmed receiving the R61. A ok to process the refund. But no refund. Just a promess that it will done in the next 5 business day. I’ve been told that for the last 3 months. NEVER got a call back from the person taking care of my return. Only got replied to my emails (days and weeks after I send them) by the second sales rep. I was calling Lenovo once a week, (didn’t to be annoying, I understand that they are busy). Every sale rep would listen to my story but no one would call back to keep me posted. When I started calling and emailing twice a week... I got a bit more action. I was told again today that it will be done in the next 5 business day. And to call back next Tuesday... I'm just a returning student who tought he was getting the best for his money... As if anyone cared at Lenovo!
Message 2
I’m afraid to do anything. I can’t afford to lose that money as I went back to school in accounting. This is not starting my semester very well... Over the last 15 years I bought 5 ThinkPad and probably the same number of PS/2, NetVista and ThinkCenter. But all of that doesn’t matter for Lenovo Canada. I’ve told the Canadian sale rep Mark, Lee and Rick and one Indian guy (forgot his name) that this money was important to me. The sale rep Rick handling my refund NEVER called me back in 3 months. In fact no one ever called me back for the first two months. I left a message almost every week, nothing... I only got an answer by the sale rep I got during the each single call. They would get to Rick and Rick would confirm to him/her that it would be in 5 business day... It has been 3 months. And on my last call on Friday, Guess what... It will be done next week,and AGAIN I should see it on my card in 5 business day. I asked if it could be processed today... We can’t today, it will done next Tuesday... My current sale rep Mark xxxxxxxx(last name removed by moderator), who one time took 4 weeks to get back to me over one email. (and I’ve tried everything, from compliments, to resending the same email twice... And I've been so kind and polite (by fear of getting no more reply)... Would simply not keep me posted. Best of all, two weeks ago after I asked him if Lenovo would be kind enough to give me a 71$ extended warranty to compensate for the interests I paid on my credit card. He said he would call me back after he gets an aswer from a maneger, AND not to worry about trying to reach him THIS TIME... He would call me back... He NEVER called back. I had to send him (two weeks after) 3 messages to know what was the manager’s answer regarding my demand. He replied, that for the moment Lenovo was focussing on fixing the problem of refunding me... Something was not working in processing the refund... Things stated moving (I mean my email being replied by my sale rep) when I called the number of the invoice for Lenovo’s account payable. To my surprise, this is done in Brazil for Canada. Well over there a nice lady could see my bill and everything. She has been pushing for me to get my money back. Still no money, but I get my emails answered now. (sometimes 2-3 days after, but still answered).Think about it, I had more care from someone in Brazil than from anyone at Lenovo Canada. But last Friday, I've talk to a very nice lady at Lenovo Canada. She was amazed of the service I had so far. She kept saying sorry for all the wrong doing I've been experiencing from Lenovo and those agents. She promised me that she would be on top of this for me from this point on. I really hope this come to an end and that some compensation can be given to me. No longer to make business right... Simply to make wrong, right... Because I feel awful.
Message Edited by billmorrow on 02-16-2008 04:52 PM
X200, 8600, Ram 3G and Win 7...

i strongly suggest that you keep all the emails and notes on your telephone conversations..
then call your credit card company..
and do this right away as there are time limits..
i'm sure lenovo does not want to take your $$ but calling the credit card company WILL get the attention of the proper lenovo personnel..
also, a hint..
next time make your post a little easier to read..
Bill Morrow, kept by parrots
Sysop - forum.thinkpads.com
X300, T60p, X60s,X60T (sxga+), Transnote, MacBook Pro, iPhone, iPod
She was not what you would call refined.
She was not what you would call unrefined.
She was the type of person who kept a parrot.
Mark Twain

Ebuynow product not received and no refund

xxxxxxxxxx invoice was ordered in December and I never received the product or a refund. Skype directed me to their store to order the product so I feel the Skype should be liable for the refund. How is Skype going to return my money?

Hello,
Sorry you've had this experience.
Skype isn't responsible for transactions via third party vendors but you have the option of disputing the charge with your financial institution and then seeking an alternative supplier.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account blocked and no refund

Now you would think this would be simple. I have a Skype account, I have bought credit and a UK telephone number. I have amde two calls and now my account is blocked for ´security reasons´. OK, who knows my account may have been hacked but its not me. I have emailed customer support 5 times to ask why and, as they are refusing to provide the service, to refund my payment.
This is the answer I get every time
"Unfortunately, as we have explained to you before, it is not possible to restore your Skype account. We have applied restrictions to protect Skype users. Please refer to our Terms of Use to avoid this to happen in the future. http://www.skype.com/en/legal/tou/ We apologize for the inconvenience and appreciate your understanding." I dont get anything more.
Fair enough but refund my money or credit it to another account. don´t just steal it! This has now become a principle rather than just the money which I can recover via Paypal and I won´t give in until it is sorted honourbly and honestly, I hate being ripped off!

The same thing has happened to me, I also phoned and spoke to a real person........
All I got was another copy of the same form which I have filled 15 times before and I then filled it in yet again (now 2 weeks ago) still no reply and no original skype account that has my skype credit on it.
One very unhappy and telling everyone I can about this user. I have now opened yet another skype account so I can keep in contact with friends, but will not be upgrading tp premium or putting any money on account..... back to basics for me 8(

Almost 3 months and my refund hasn't been issue

I cancelled all my services at the beginning of august and I was promised to get my refund 15 days after I cancelled my service. I called after 15 days and the representative toldme to wait at the end of the cycle after my final bill. I called latter at the begining of September after my final bill and the representative told me the same story: wait 15 days more... It is October and I have not received my refund. I have never had any problem with verizon but this kind of service make me thing about the honorability of the company.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Vod 268 and no refund

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