Voice mail probs

Have 3500 classic, when I press the 1 button it goes to voice mail dials No 121 but no connection. Contacted o2 said voice mail No is 901, dialled 901 all fine yet 1 button still calls 121. Have tried speed dial settings but won't let you access the No1 to put in 901. Any ideas?
Thanks
Solved!
Go to Solution.

Did you originally get your phone from another operator and subsequently switch to O2 keeping that phone?
If so, it could be that the branded firmware installed in that phone has hardcoded 121 as the voicemail number and you cannot change it. If this is the case there is no solution.
This said, the speed dial settings is not the place to set the voicemail number. Elsewhere in the menus you will have a "Voice mail" application that you can open and in which you should be able to set the voicemail number. If you still can't it's because of the branding issue described above.
Message Edited by grschinon on 20-May-2009 09:29 PM
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