Voice Over for tracks & artist does not work

My sister has just bought FOUR new iPod shuffles 4th gen, im busy trying to set them up for the kids before xmas - it turns out that the voice over for tracks and artists does NOT work even though its installed and the ONLY fix i can find is to MANUALLY apply ENGLISH (UK) language settings to each track after theyve been put on... now SURELY this isnt right...?
can anyone help with thise?
thanks

Ok so the "is it plugged in" kind of troubleshooting question is...
When you plug in the iPod, go to the summary page of the iPod, there is a check box to enable Voiceover on that iPod. Is that checked?
Patrick

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