VOIP phone connection problem

I have been using a Verizon dry loop DSL and VOIP (VYLMedia) for my phone for about two years. About one year ago (with no equipment change) the call would temporarily drop and then reconnect. This was a hindrance but at least you could talk. The past couple of months the frequency of dropping out during a call as about every 3 sec and I cannot carry on a conversation this way. I was told by my VOIP provider, 1-VOIP, that this is called jitter.
I have been working with the tech rep for over a week now and we cannot get it resolved. I have a Westell Versalink 327W wireless router (Verizon) and a Linksys SPA2102-R phone adaptor from 1-VOIP. He did alot of tweaking to no avail. He sent me a new phone adaptor this morning and that didn't help.
After this morning's tweaking session this is what he told me:
You are currently being registered on 50484 to our system, which can indicate that your ISP and/or equipment is blocking the proper authentication and registration on the appropriate ports.
You will need to forward the following ports to the phone adapter in order to have consistent phone quality as well as incoming phone calls:
5060-5160 UDP
10,000 – 20,000 UDP
You can still obtain this configuration with the proper ports forward which will ensure you have consistent and proper voice quality.
Using a link I found in this forum I tested the quality of line for speed and jitter. It showed 0.0mg jitter and no packet loss. The MOS score was 3.9. Upload: 738Download: 2.8
I am now thoroughly confused and have no idea how to get this resolved. Any takers?

Obviously the line is transferring data as it should. Do the following:
Log into the Westell at http://192.168.1.1/ using one of the following login credentials:
admin/password
admin/password1
admin/admin
admin/admin1
From there, go to System Monitoring, click on Advanced Monitors, and then choose Transceiver Statistics. From there, close the Transceiver Statistics page and then visit the System Logging section. Select the "All" log and post up the contents of that log. If you get an error about the post being too lengthy, use http://pastebin.com/ to post the log by providing the URL of your paste.
Next, go to the Firewall section of the Westell and ensure the Firewall is not by any chance enabled. If it is enabled, disable it by selecting "No Security."
========
The first to bring me 1Gbps Fiber for $30/m wins!

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This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1187 (Kbps.)
Downstream 11863 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.1 dB 6.5 dB
Line Attenuation 16.8 dB 31.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 5032 42
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 11420 80
Interleaved Path HEC Error NA NA
Error Seconds 2058 21
Statistics
Received Cells 26366448
Transmitted Cells 2181922

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Hi,
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Do have backup of your phone data & PC registries then
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Thanks
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I am having big problems with my VoIP phone connection and I'll try to lay it out clearly here.
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(2)     Does anyone see anything in the following Traceroute and Ping results (done twice from Location B to Location A) that looks problematic to VoIP quality?:
Traceroute:
First run: Traceroute has started…
traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
1 alfirving (192.168.0.1) 0.569 ms 0.363 ms 0.302 ms
2 10.72.28.1 (10.72.28.1) 27.567 ms 18.161 ms 22.288 ms
3 70.125.216.150 (70.125.216.150) 9.841 ms 10.346 ms 9.497 ms
4 24.164.209.116 (24.164.209.116) 11.042 ms 8.298 ms 9.433 ms
5 70.125.216.108 (70.125.216.108) 21.068 ms 20.657 ms 12.045 ms
6 te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48) 11.154 ms 11.540 ms 24.495 ms
7 107.14.17.136 (107.14.17.136) 11.994 ms 14.217 ms 15.816 ms
8 ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 14.566 ms 32.670 ms 15.947 ms
9 ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105) 11.647 ms 12.260 ms 12.386 ms
10 if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 10.023 ms 12.285 ms 12.338 ms
11 209.58.47.74 (209.58.47.74) 17.641 ms 16.741 ms 16.372 ms
12 0.ae2.xl3.dfw7.alter.net (152.63.97.57) 11.584 ms 12.315 ms 12.890 ms
13 0.so-6-1-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.90) 13.812 ms
    0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17) 18.831 ms
    130.81.23.164 (130.81.23.164) 14.189 ms
14 p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40) 14.561 ms 13.621 ms 15.544 ms
15 * * *
16 static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19) 23.125 ms 24.136 ms 22.411 ms
Second run: Traceroute has started…
traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
1 alfirving (192.168.0.1) 0.603 ms 0.420 ms 0.324 ms
2 10.72.28.1 (10.72.28.1) 40.494 ms 26.625 ms 14.152 ms
3 70.125.216.150 (70.125.216.150) 9.431 ms 9.660 ms 9.018 ms
4 24.164.209.116 (24.164.209.116) 16.293 ms 12.339 ms 19.252 ms
5 70.125.216.108 (70.125.216.108) 15.801 ms 11.438 ms 12.068 ms
6 te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48) 23.221 ms 30.459 ms 17.519 ms
7 107.14.17.136 (107.14.17.136) 14.611 ms 15.696 ms 15.775 ms
8 ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 17.643 ms 14.812 ms 16.294 ms
9 ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105) 11.169 ms 12.374 ms 9.849 ms
10 if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 16.453 ms 12.168 ms 12.384 ms
11 209.58.47.74 (209.58.47.74) 18.015 ms 14.867 ms 16.432 ms
12 0.ae2.xl3.dfw7.alter.net (152.63.97.57) 11.471 ms 11.993 ms 12.395 ms
13 0.ge-6-3-0.dfw01-bb-rtr1.verizon-gni.net (152.63.96.42) 14.077 ms 29.153 ms
    0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17) 17.962 ms
14 p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40) 14.629 ms 12.297 ms 12.839 ms
15 * * *
16 static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19) 24.976 ms 22.170 ms 22.376 ms
Ping:
First Run: Ping has started…
PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=22.814 ms
64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.621 ms
64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=24.711 ms
64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=24.109 ms
64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=23.336 ms
64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=25.644 ms
64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=27.755 ms
64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=25.135 ms
64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=22.443 ms
64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=24.635 ms
--- xxx.xxx.206.19 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 22.443/24.520/27.755/1.448 ms
Second Run: Ping has started…
PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=27.183 ms
64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.629 ms
64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=22.511 ms
64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=39.620 ms
64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=26.722 ms
64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=23.183 ms
64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=25.171 ms
64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=24.412 ms
64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=23.837 ms
64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=23.785 ms
--- xxx.xxx.206.19 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 22.511/26.105/39.620/4.713 ms
(3) Any other ideas on what my call quality problem might be, or how I can tweak it? For example, would putting a DIR-655 router at Location A and enabling QOS really make a difference?
Thanks to everyone, and I hope this is not too long or difficult to understand.

Hey thanks for your reply Yeah im only getting 1 ro sometimes 2 bars reception so hopefully the antenna will beef things up but I think it is what it is perhaps.

Using existing VOIP phone on FDV

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//Craig

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This was one of the ports I was having a problem with, It went down and up becuase I had done a Admin Shutdown on it. However what is it refering to by 'Aggregated'?
2147483158
2013-Aug-28 17:18:32
Informational
%LINK-I-Up: gi15, aggregated (3)
2147483159
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I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
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I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Re Verizon Wireless Home Phone Connect garbled voice problems

I hooked up a Verizon Wireless Home Phone Connect device and plugged my Panasonic KX-TG5665 5.8 GHz Digital Gigarance phone base into the home phone connect device in the center of my home. We have several Panasonic extension phones in different rooms in the house. This changed the quality of my phone service to terrible , to the point where we don't even want to answer the phone. Incoming callers are complaining that we are "garbled" and difficult to hear and understand. It also sounds like the callers are garbled as well. We can no longer use the "speaker" on the phones because the voices are so garbled. I plugged in a wired phone to the Verizon device (which meant answering the phone at the Verizon device, which is not convenient) and the incoming callers say that our voices are "less garbled". I need to know how to fix this problem. I hesitate to go out and buy new phones until I know if this is a Verizon device problem. What phone systems work well with this device? We have a large 2-story home and live in an area with a lot of oak trees, and need to have reliable phone service (not just in one room with a corded phone).

I had to check and see if this was a recording of one of many calls I made to Verizon about my problems. I have had it almost 2 yrs now and HATE IT!! No one can fix it talking on it is as tyvm518 and pete92833 have said, it is so "garbled" The worse thing is that when places put you on hold and play music ! OMG I feel like I will bawl it is so horrible! No one understands that at all! I have changed phones, bought phones and even borrowed phones from family to check it out. Little or no change at all. The last tech that I spoke with even went so far as to say that "I should never been connected with this set up because when she checked it out I had little to no signals in my area. But nothing was done about it. I was told a couple of times that they would send someone out to check it for me. I have MS, am disabled and elderly. My husband is ill and 74. I rely on my phone and my PC a lot. I wanted to get out of my contract after she told me that it was basically they who were in the wrong to set me up. After all I only had a few mo to go. But she said that I would have to pay a "FINE TO CANCEL EARLY"!! I did tell her that I hate it and and will not be resigning another contract! Maybe that is why they do not call back? I NEVER lose my temper, use bad language or nor disrespectful. I use my daughters AT&T cell phone most of the time now.

Problem transferring calls between Voip phones when the call is originated

Hi,
I have configured a gateway h323 (3640- 12.3) to communicate with Cisco Callmanager 3.3(4).
On the H323 gateway I have installed one BRI interface and one FXS interface.
Inside my network I am using VoIP telephones 7910.
Originating calls in the Voip telephones which destination is the PSTN is working fine;
Receiving calls from PSTN that destination is VoIP telephones is OK also;
Redirecting or doing Hold on calls between VoiP telephones works but..
When redirecting or doing Hold on calls between a VoiP telephone and a call from PSTN I loose the voice stream.
Apparently, all signalling is working fine because when redirecting the call originated in the PSTN from one VoIP telephone to another VoIP telephone, I can see the Calling number ID. Even if I use the telephone keyboard, I can listen the tones, but I have no voice stream.
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Thanks,
David Costa

I have tried different configurations and now it is working. The problem is that I couldnt identify were the miss configuration was.
Another question is: Can I use a codec with compression between voip interface of h323 gateway and the Callmanager or Voip phones to pass music on hold?
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David Costa

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