VOL number

have searched all emails and have had no joy whatsoever in finding this VOL number to claim my sainsburys voucher........please help 

Hi Normal_8T_Customer,
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David
BTCare Community Mod
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Similar Messages

  • Finding my VOL number

    Good evening everybody,  hope someone can help me out finding my VOL number.  I have been using BT broadband for a week and just wanted to claim my Sainsburys £50 voucher but can only find an order number not starting with VOL.  Checked all my emails, no go.  Is there any easy way to find it please? Thanks.
    Solved!
    Go to Solution.

    tractorbilly wrote:
    Good evening everybody,  hope someone can help me out finding my VOL number.  I have been using BT broadband for a week and just wanted to claim my Sainsburys £50 voucher but can only find an order number not starting with VOL.  Checked all my emails, no go.  Is there any easy way to find it please? Thanks.
    Hi. Welcome to the forums.
    As far as I know, the VOL order number is on one of your broadband emails, possibly the one about Activation. That email may have ended up in a spam folder, which is typically only accessible via webmail using a browser.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Finding VOL number

    Had my new BT delivered today, all done! But I'm trying to claim my £80 Sainsburys Voucher
    Where is my VOL number?
    Please help?
    Solved!
    Go to Solution.

    Do you have any emails from bt? did you have any equipment delivered? should be on associated paper work.
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Am I supposed to have a VOL number or an email wit...

    I ordered BT Infinity on Monday 31st March on the telephone.
    I have an activation date of 11th April.
    Although I have received a couple of emails from BT I seem to recall being told that one of the emails would confirm details/prices etc. This is not the case so far.
    Is this normal?
    Thanks.
    Solved!
    Go to Solution.

    To answer my own question I contacted BT and they tell me that the email did not go on the system to be sent, for some reason. They've sent a letter and will send the email now.

  • Will Movies Info Have Subname Fields And Vol. Fields In Get Info

    many of you have purchased movies from the apple store, but what about those who use there own movies as an item in itunes. i would like to see an update in ITunes that shows three tiers for the movie name, the main title - the sub name - vol. number to allow for better organising.
    further more when having the likes of star wars or star trek in the itunes movie database, it would be better this way because you dont see the full title anyway and a three tier system would be vital. because it will show the movie as a collection, like star trek vol. 10 nemesis, star trek vol. 9 generations. so it would now look like this
    star trek
    generatons
    vol. 9
    star trek
    nemesis
    vol. 10
    this is better because you dont have to need to look at the cover art to know what it is, when not able to see the full title.
    so why dont we ask apple to do this

    My mistake, my OS is 10.9.4.
    Thank you for your reply.
    I guess, I really don't understand iCloud and how files are stored and where. I gather when I was asked to set it up I should have declined. Anyway, it looks like some of my files are stored in the cloud. If I shut off "documents" in the preferences it will remove those docs from my macbook, but they will remain in the cloud and I could get access to them for another computer if I set it up.
    I also gather to avoid this, I have to, on a file by file basis, save them to my mac and then they will be on my mac. What I don't get, is that these files must exist on my mac because I can edit it without being connected to the internet. Maybe those files I see when disconnected from the internet are on my mac and I wouldn't be able to see cloud files unless I was connected to the internet.
    My concern is that when I deselect "documents" in the iCloud preferences it warns me that those documents on my mac will be removed from my mac. I am afraid to deselect "documents' or "calendars" as a result.
    If I seem confused, I am. Please don't feel obligated to reply if my message is too muddled.
    LR

  • Requested an adoption of a telephone number 4 time...

    17/12 Poor service from BT is actually costing me Money in the transfer of a telephone number from another provider  - why?
    17/12 Received a letter today with a VOL number - thankyou - but this BT business has cost me a months telephone rental with the other provider to safe gaurd the number - why is the simple task result in such a long drawn out process?

    Its more likely the other provider has not released the number.
    Why is it costing you money, as I expect you have another number at the moment?
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Tracking and VOL numbers

    Hi,
    Some time ago I signed up for BT Broadband via topcashback. Unfortunately my system is set NOT to allow third party cookies - so the transaction did not register. In order to claim the cashback I need to be able to quote a VOL number which, I am told, is available in my confirmation of order email.
    NOPE.
    NOT THERE.
    I have a BT reference number but no VOL.
    Trying to track a transaction which has long since been completed does not work either. How do I find out what the VOL number was, please?

    Thanks. In the meantime two phone calls and a mere hour of my time wading through the nineteen level automated telephone system, and only getting cut off once, finally got me through to a department that could help. Not a direct option for such a request - I had to pick what I thought might be the most appropriate, best guess, "please press....". There was no "If your query does not fit any of these options please press x and wait for an operator/advisor/CS body". VOL numbers do NOT (as is stated) show in confirmation emails, (nor the dispatch advisory, nor the invoice). They ARE on the address label - which is no help if you are not aware that you might need them and so have binned the packaging; as is what happened in my case. The on-line system which presumably is meant to look up a VOL number if I can quote a BTxxxxxx order number DOESN'T. While I'm sure that your system is very efficient for queries that FIT... (at least, efficient for YOUR purposes)... they do not cover all possibilities. Adding more levels of "Please press..." is an option to be avoided because it's deep enough already - but you do NEED catch all options for everything that is not scripted. Both in the on-line "help" files, and the telephone automated system.

  • Incorrect fault status - why is it not possible to...

    We have had a fault on our phone line since last week - VOL051-115******, initially it was a very noisy line which was also killing the meagre broadband speed we normally make do with. When the fault was reported a line test was run which was passed - I assume it just checks connectivity rather than line quality, and the fault was blamed on our internal cabling (which we don't have any of, it's all wireless from the master socket) plus the fault is still apparent when connecting directly to the test socket.
    The line has now degraded so much that we do not even get a dial tone (none for the last 3 days) but the fault still blames our nonexistent internal wiring.  How can I get this fault status corrected?, if it stays like this nothing is going to be done to fix the real fault. I can’t raise a new fault online because it says there is a fault already on the line which means the line test doesn't even get done so it looks like my only option is to sit in a phone queue for at least ¼ of a hour being charged by the minute because I am forced to use a mobile.

    Hi
    I suggest that you get back to the Faults dept on 0800 800 151 and inform them that you now have no dial tone in the test socket, they should be able to change the fault location on their system which should progress to Openreach to attend.
    Can I also suggest you remove the VOL number from your original post.
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • My Infinity Order Keeps Getting Cancelled! And Muc...

    Hi.
    Sorry, this is REALLY long, but I needed to document this somewhere.
    I own a house.
    I have two phone lines on my account.
    I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
    At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
    I do a little victory dance.
    Then, the pain starts. Courtesy of the BT Infinity team (I have been lead to believe).
    My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
    I obtained two MAC keys from our current ISPs.
    Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
    I paid for a year's line rental on the line that I use, in advance, to save money.
    Later that week, I noticed one of my orders has disappeared. Hmm.
    I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed.  She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
    *1. Was told that only one BT Infinity modem could be installed at a time as the engineer would not have time to install both - this is even though TWO install slots were booked.
    *.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
    The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
    I did however receive emails telling me of the install date, etc., of my lodger's line.
    Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
    Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
    On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
    I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
    The Hub3 turns up on the 24th July, for the lodger's line.
    The 26th, and the engineer turns up. Stuff installed. GREAT!!
    Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
    Also have had several modem crashes giving sub-1Mbps speeds.
    It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
    I go online to sign up.
    What? I find out that I'm being charged for phonecalls during the day?
    BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
    It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
    I phone up to get things sorted regarding my year's payment, and to get my Anytime package put back on my account. Apparently this cannot be done BECAUSE THERE IS AN ORDER STILL WAITING TO BE ACTIONED ON MY ACCOUNT. Could this be the "cancelled" Infinity order? The system will not let anyone modify my account.
    I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
    *3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
    Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
    I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
    I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
    The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
    *4. She told me that according to their system, *"I ALREADY HAD INFINITY ON THE LINE I WAS TRYING TO INSTALL ON"*.
    I told her about all of the above.
    She said she would look into it and get back to me.
    After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
    I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
    I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
    Much thanking went on.
    Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
    I am again worried.
    Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
    After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
    Fair enough. I thanked him, said goodbye and hung up.
    I kept checking over the weekend and the order remained up on the site.
    Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
    I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
    There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
    Luckily for you, this is all I can remember.
    A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
    I am not optimistic. :-(
    Solved!
    Go to Solution.

    Hi All.
    Today's update.
    According to the Order Tracker-
    Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
    Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
    Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
    So, have I got it, or not? Any of it?
    So. Still no second Infinity line.
    Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
    I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
    Oh boy...

  • HELP. How to escalate in a genuine emergency?

    Background (rather long, sorry):
    We live in England but have a 2nd home in rural Wales (family history).  Both homes have phone and broadband via BT.  Both homes are in areas with near-zero mobile coverage but we route the mobile signal through the broadband.  The BT line is our only comms.  
    The house in Wales is technically billed via my mother (again, family history).  
    In November, she got email from BT confirming her order to disconnect the line in Wales.  Obviously she did not put this order in.  Obviously, because we have a disabled child who has a number of severe medical conditions including Epilepsy and we have frequently had to call an ambulance for her in the middle of the night.  The phone is, literally, a lifeline.  BT are aware of this, we are registered for priority fault repair.  Mum went into a panic.  
    I called BT and got through to what I imagine was the billing team.  They agreed that the order had probably come from someone who had got the wrong address/number/whatever and was a mistake.  I explained, again, that my daughter could die if we couldn't call an ambulance in the middle of the night, and they assured me, they GUARANTEED that they understood the seriousness of  the issue and the phone would not be disconnected.  They cancelled the order while I was on the phone, with explanatory notes to stop it being re-raised.
    We didnt go up to Wales again for some months - my daughter was ill and then had surgery - but came up for Easter.  We arrived on 8th April to find (you guessed this already, didn't you?) that the phone had been cut off.  
    Without mobile reception, I had to go round to a neighbours' and beg the use of their phone (it's a holiday complex so I was lucky they were in) and wifi.  I looked up on My BT and found that BT had been billing our account all along so reported it as a fault.  The fault team at first tried to tell me I didn't have any BT products and must have got the wrong supplier but I eventually managed to get them to look at the billing records and they acknowledged that the phone had been cut off in November and they had been taking money from us since then without providing service.  But they couldn't fix it or even report the fault because their computer systems only let them log faults for active numbers.  The only way to resolve it was with a new order for fresh connection, but the order team weren't in.  
    The next morning, I called new orders, from the car park in ASDA where i have a little reception.  They were very sympathetic and took a lot of details (they are sales people after all) but gave me a date for connection of 2 June.  They said I had to wait 48 hours and call order management to get the date brought forward.  (And this is bearing in mind that every day without a line is a day my child's life is at risk, and we have priority fault repair for that reason).  
    I called order management (from the car park in Tesco this time, I like to see the sights) after 24 hours, who of course already had the VOL number they needed to move the order on.  I got passed around a bit and ended up with a team who gave me neither their team name nor the name of the person handling the call - they were incredibly evasive, as it is easy to be when you are on a bad mobile connection from India.  They said they had passed me on to the "offline team" but that there was no way of contacting these people at all or raising priority once they had handed off to them.  The "offline team" have an SLA that says they will call you back within 72 hours, and after that they will schedule a visit.  The visit has been pencilled in for 16th or 17th of April - so 8-9 days after fault reported, on "priority" service where a child's life is in real danger.  
    My mother is in bits.  Because the bill is in her name she feels somehow horribly responsible for all this.  She is only just coming to terms with living alone and has nothing much to do other than worry about us.  She is phoning me constantly to make sure my daughter is OK and of course as she frequently can't get through to us, each time she is convinced that something awful has happened.  She's 78.  She doesn't need this.  I'm almost as worried about her as I am about my daughter.  
    My mother is convinced BT's behaviour is illegal.  I don't know about that - BT obviously have a reputation for some of the worst customer service on the planet, and must have huge banks of lawyers who have designed the system to operate just within the law, if not within any normal conventions of fairness or compassion or human decency.  And to be honest legal action is way down my list of priorities.  The question is, can I do anything at all to bring this reconnection forwards?  I'm currently using the wifi at the library of the nearest town, but obviously much of the time I have no phone to call or receive calls on, which is making things much harder.

    Hi Redhed
    Send us an email using the contact the mods link in my profile and I can have this picked up for you.
    The form will give us the details needed to assist further.
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Visualizing sound over a period of time/comparing 2 audio files graphically

    Hello, this question might be a bit abstract, but I would love it if anybody could offer some insight or ideas. Apologies if there is anything related to this on the forum--I did a search but couldn't find anything. I suppose it's not entirely Logic related, but it's what I've been working with and don't really know where else to turn. Okay, so here goes:
    I'm studying graphic design, and as part of a project, I need to create some information graphics to basically represent visually two similar sound sources over a period of a couple seconds. Basically, one will be an audio sample of a three second drum intro, and the second will be an approximation of that using a sampler (Logic's EXS24).
    Now I have an idea in my head that I would like to explore, but I can't figure out how to get the raw data I need to illustrate it. I think what could work for me would be to take a certain number of samples, say about thirty per second, and get the raw data, say like, the amplitude of each frequency at that exact moment. Then I could draw or graph that out. And layer them. I'm sort of envisioning something along the lines of this:
    I'm not really trying to be too scientific or accurate in this. It's more an attempt to sort of create a physical, or almost 3D representation of the sound, and give a sense of the physical form and time in a 2D graphic. In doing so, I hope to show some difference between the original sample (old analog recording, drenched in reverb, etc) and the dry MIDI-based one.
    I'm not sure if any of this is making sense, but I hope someone might be able to offer some ideas. I've been going crazy trying every single Mac shareware audio analyzer product I can find. The problem seems to be that most of them are designed for real-time audio analysis, or that they don't really offer a way to export the data over a period of time (I think I found one that can export something that Excel can read, but it's just for one split second of audio, and not a duration.)
    Sorry this is so convoluted. I'm sort of new to the audio game. Oh ya, and I have Logic Pro 7 and also have Ableton Live 5 so that's what I'm working with. Thank you so much!

    call fadeSoundF() and pass the movieclip where the sound is instantiated, the sound, the end volume and the number of seconds over which you want to fade.  nothing below should be changed.
    function fadeSoundF(mc:MovieClip,s:Sound,vol:Number,sec:Number):Void{
    clearInterval(mc.fadeI);
    var volumeInc:Number = vol-s.getVolume()/(10*sec);
    mc.fadeI=setInterval(fadeF,100,mc,s,volumeInc,vol);
    function fadeF(mc:MovieClip,s:Sound,inc:Number,endVol:Number):Void{
    s.setVolume(s.getVolume()+inc);
    if(Math.abs(s.getVolume-endVol)<inc){
    clearInterval(mc.fadeI);

  • My complaint and poor customer service from BT

    I am posting a reduced version of the complaint i sent to BT, partly because i would like to know if anyone else has had the same problem and partly in the hope that someone here will see it and be able to help me with the problems i am having.
    Here are the issues:
    I placed an order for unlimited broadband online on 1st Feb. I had a confirmation email and a date to set my broadband up on 10th Feb. A couple of days later i get an email from BT saying that my order has been delayed due to a technical issue.
    I ring the number given and spend 15 frustrating minutes trying to get through the voice activated choices in which the voice recognition never chose anything to do with what I said, and then keypad choices before I got through to a customer adviser in the UK, who was annoyed that I had got through to her as she said she did not deal with the issue I had. She begrudgingly went through the security questions and then said she would put me through to someone else. I then had to wait another 10 minutes on hold before being put through to somewhere out of the country where I spoke to someone with an accent I found difficult to understand and who then put me through the security questions again, asking some of them twice.
     By now I have wasted half an hour on the phone and am no closer to knowing what the problem is with my order. The customer adviser then tells me there are technical issues with my MAC code but will not elaborate any further and tells me that the order has been pushed through and will now be fine, I am told I will get an email telling me everything is on track and I end that call.
    I get no email.
    Some days later, I get an early morning call from BT and the person tells me that there are technical issues with my order and that someone will call me from the orders team by 8pm that day. My phone then rings 5 minutes later with a phone text from BT which is not understandable it says something like "17 and we are working on it" . Five minutes after that my phone rings again with another phone text from BT saying that BT had tried to contact me and did not manage to get hold of me. This made no sense since I answered the call and the text arrived 10 minutes later, there were no other calls in between as I was right by the phone.
    I never did get the call that was promised so phoned in again to find out what was going on, i speak to someone but then get put on hold for 20 mins until finally someone else speaks to me but they can't tell me what is going on except that there are technical issues, and the VOL number changed because the order was put in again on 5th Feb. I now have a different activation date of 12th Feb which I only find out because I log into the order tracking. The person I speak to apologises that I was not called and said they would get their supervisor to ask the orders team to phone me the next morning, so I await the call.
    I get no call from them on that day either.
    I ring BT again in the afternoon and speak to someone who says that none of my orders exist any more because of 'technical issues' and I have to put the order in a third time! On top of this my activation date has been moved to 14th Feb, this is the third date i have had. Thinking this would be the end of it, i was amazed the next day to get an email with yet another order, this time for the 17th Feb, and so now it seems i have two orders running alongside each other. No explanation as to why, no phone call to explain, none of it makes sense.
    I phoned BT and informed the person of the situation and they told me that the order for the 17th would be cancelled and the order for the 14th would go ahead. I was assured this would be the case.
    Half an hour after this call I was phoned by BT from the call centre outside the UK and was told that my order would now go through on the 18th. As I tried to inform him that 30 mins ago I had been told the 14th he hung up on me.
    Furious, i called back right away and spoke to a woman who apologised for what happened, she informed me that because of the complaint I had submitted that my broadband order had been fast tracked to my original date of the 10th Feb (it is the 8th at this point). I asked her if this was really the case, she assured me that it was and so I asked if the modem would arrive on the 10th also and she put me on hold to check and then came back and assured me that I would also get the modem on 10th Feb.
    I was not connected nor did I receive the modem as promised on the 10th.
    At this point I am no longer surprised that everything I am assured will happen does not. So the day after, on the 11th I phoned again to find out why my broadband was not connected , yet again the person was clueless about what is happening. This time they assured me that the order for Friday the 14th would go through. I am left having to accept that this time will be the time that what I am told actually happens, because no one is willing to put me through to someone with more authority or ability to sort the problem once and for all.
    On weds the 12th in the morning I had an email saying that my modem was on the way, so I thought finally that things were on track. This was not to be the case, in the afternoon i got an email saying my order was cancelled with no explanation, and i certainly did not ask for it to be canceled.
    So I phone again and get through to the call centre outside UK which I didn’t want. Someone there kept me on the phone for 40 minutes while checking  various ‘things’ then tells me that its very limited as to what he can do, that he can see I have had a lot of trouble, but he can’t do anything about it. I ask to be put through to someone who CAN do something about it because this is getting ridiculous and he tells me I will get a call back tomorrow. He tells me that the problem I am experiencing is BT’s fault and that I am not at fault and I should tell the people who call me to escalate my problem, then he gives me VOL number 5.
     I explain to him that I have been promised a call back on two occasions before and they never arrive, in fact the only time I have been phoned by BT is to be told I am going to get a call back (that never arrives) and by someone who hung up on me. Since I never receive a call back or anything I am promised, I tell him that I would like to be put through to someone who can sort out my problem now. All he does is keep telling me I will get a call back and I realise I am stuck in a never ending loop and banging my head against a brick wall.  I can never get through to anyone who can actually do something to help me, that needs to change.
    So now we are at a point where I am going to wait tomorrow for a call that I suspect will never arrive, and on Friday I will hope for a connection to the internet that will never come about. We have already gone past the first two dates I should have been connected.
    Is anyone able to sort this out? Or should i have given up after the first three orders failed?
    Help would be appreciated.

    Hi Mousepatch,
    Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
    Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
    Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
    The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
    Cheers 
    jac_95 | BT.com Help Site | BT Service Status
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  • How many BT cooks does it take to spoil a working ...

    First of all, this is not a rant but a chronicle of organisational chaos, misinformation and total incompetance!
    As of 30th October 2013 I contacted BT three weeks ago to request a working line transfer (BT's terminology). I asked if it was easy to do and BT said "yes, no problem, it's really straight forward".
    I was advised to get in touch with BT a minimum of 7 days before the transfer was required. I got in touch 8 days before we needed the transfer (18th October 2013). I had to request a "STOP" for the services on the line we want to take over. Fine.
    BT said they had to carry out an "offline transfer" because I had another line at my address and I said okay - would they get in touch to confirm this? Oh yes they said, you will get an email to confirm this but call us if you don't. I didn't get an email so I called. It's all fine and they said "why were you told to request a "STOP"?" I replied that's what I was told to do. They said, "no, you don't need a "STOP"". Okay I said, will it all be fine? "Oh yes, no problem, don't worry".
    On or around 21st October 2013, my father-in-law was contacted by BT (at the house we have moved to) and asked if it was okay for the account to be transferred to me. "Yes" he said and BT confirmed with me in another call that this had been done. I thought all was fine.
    The top and bottom is that the original advice to request the "STOP" was correct. The advice I was given NOT to ask for a "STOP" was incorrect and has subsequently caused havoc! "You don't need to aks for a "STOP" and I can't understand why you've been advised to do this" BT said.
    I was reassured that our working line transfer was on track for 29th October and would be completed by midnight at the latest - I was asked to phone and check if this was the case on our moving day. It wasn't done!
    I called on 30th October to report that it hadn't been done and was told not to worry, it would be done by 20:00 GMT. It wasn't done!
    I thought I would check on the progress once more and was told that it wouldn't be done after all. The order had not been processed and that my father-in-law had requested a transfer date of 1st November 2013. I checked with my father-in-law and he confirmed that he never gave BT this date. So where did BT get this date from? Did they just make it up to cover their tracks and incompetence? I suspect this was the case. My father-in-law even spoke to them whilst I was on a support call and confirmed this fact. The customer services representative was totally stumped on this information. Make waht you will of this.
    I then received a text message to say that the working line transfer could not be processed until 4th November 2013. What? Why? How?
    I was then told that it would be completed on 1st November for the telephone line and 6th November 2013 for broadband. What? Why? How?
    I phoned at 20:07 GMT this evening and received an automated message to say that our number would be "changed" on 1st November 2013 and the broadband would be reconnected on 6th November. What? Why? How? Are BT disconnecting our telephone line? Are they changing the number? Are they disconnecting the broadband?
    I then phoned BT at about 20:15 GMT and got through to the broadband team with difficulty after being cut off twice. I was reassured that it was being dealt with and that the line and broadband was not being disconnected. The supervisor said he would leave a note for another supervisor to follow it up "in the morning". What are the chances of that?
    I won't go into why this line "had" to be transfered by 29th October but let's just say that it was a no fail scenario.
    The top and bottom of this is that I will be seeking major compensation from BT and looking for an explanation from a senior member of their team. Of course I expect our telephone line and broadband to be disconnected before I can make this call or send an email. We will be moving to a different supplier after being loyal customers for nearly 30 years. 
    Come on BT, serve your customers and remove the incompetence. After speaking to many different people about this they confirmed that BT would get it all wrong - they have been proven correct.

    Hi Stuart,
    Many thanks for responding to my post.
    It turns out that BT have made such a major error that we may now have no broadband for 6 days! The issue has been expedited to try and get it sorted.
    They have admitted that it is their error and that it is a grave on at that.
    I will of course send them an invoice for every day I cannot use broadband for my temporary business set up at the new address. This will be accompanied with a small claims court action. BT cannot be allowed to do this to their customers.
    Suffice to say that we will be moving away from BT in the near future to a provider that can get a job done properly.
    When I get a moment I'll PM you with the VOL number - I eventually received this yesterday, 30th October 2013.
    All the best,
    Rees.

  • Problem with volume handle and external SWF

    Hello I'm having 2 problems.
    The first is that when loading an external swf in my main SWF I get this in the output window:
    TypeError: Error #1009: Cannot access a property or method of a null object reference.
    at audio_fla::list_1/frame1()
    at flash.display::Sprite/constructChildren()
    at flash.display::Sprite()
    at flash.display::MovieClip()
    at audio_fla::MainTimeline()
    TypeError: Error #1009: Cannot access a property or method of a null object reference.
    at audio_fla::MainTimeline/frame1()
    But it still works. Its an mp3 player.
    The other problem is that the loaded SWF has a volume controller. When I test the external SWF by itself it works fine. When I load it on my main SWF when I start to drag the handle on my volume slider and MOUSE_UP outside the handle it still keep dragging the handle.
    The code of my main SWF is:
    import caurina.transitions.*;
    var _currentCategory:String = "";
    var percent:String = "";
    var loader = new Loader();
    loader.name="videoLoader";
    loadermc.visible=false;
    cat.addEventListener(MouseEvent.MOUSE_OVER, onOverCat);
    cat.addEventListener(MouseEvent.MOUSE_OUT, onOutCat);
    cat.addEventListener(MouseEvent.CLICK, onClickCat);
    btnback.addEventListener(MouseEvent.MOUSE_OVER, onOverCat);
    btnback.addEventListener(MouseEvent.MOUSE_OUT, onOutCat);
    btnback.addEventListener(MouseEvent.CLICK, onClickBack);
    cat.buttonMode = true;
    btnback.buttonMode = false;
    btnback.visible = false;
    function onOverCat(e:MouseEvent):void{
         Tweener.addTween(e.target, {alpha:.5 , time:.5});
    function onOutCat(e:MouseEvent):void{
         Tweener.addTween(e.target, {alpha:.25 , time:.5});
    function onClickBack(e:MouseEvent):void{
         loader.unloadAndStop();
         loader.contentLoaderInfo.addEventListener(IOErrorEvent.IO_ERROR, ioErrorHandler);
         lcontent.visible = false;
         cat.visible = true;
         Tweener.addTween(cat, {alpha:1, time:1});
         btnback.buttonMode = false;
         btnback.visible = false;
         cat.buttonMode = true;
         toptxt.text = "SELECCIONE UNA CATEGORIA"
    function onClickCat(e:MouseEvent):void{
         lcontent.visible=true;
         cat.buttonMode = false;
         Tweener.addTween(cat, {alpha:0, time:1, onComplete:function(){
                                  cat.visible = false;                                                       
                                  btnback.buttonMode = true;
                                  btnback.visible = true;
                                       loaderTweenIn(e.target.name);
    function loaderTweenIn (c:String):void{
         var category:String = c+".swf";
         trace(category);
         loader.load(new URLRequest(category));
         loader.contentLoaderInfo.addEventListener (Event.COMPLETE, movieLoaded);
            loader.contentLoaderInfo.addEventListener(ProgressEvent.PROGRESS, movieProgress);
    function ioErrorHandler(e:IOErrorEvent):void{
         trace("ioErrorHanlder: "+e);
    function movieLoaded(e:Event):void{
         trace("The movie has loaded");
         lcontent.addChild(loader);
         loadermc.visible=false;
    function movieProgress(e:ProgressEvent):void{
         loadermc.visible = true;
    //     percent=String(Math.floor(e.bytesLoaded / e.bytesTotal * 100)) + "%";
         trace("The movie is loading "+Math.floor(e.bytesLoaded / e.bytesTotal * 100));
    The code on my external SWF is:
    import caurina.transitions.*;
    volume_mc.slider_mc.buttonMode = true;
    var myXML:XML;
    var thb:Thbs;
    var myThumbs:XMLList;
    var totalThumbs:Number;
    var thumbHeight:Number=50;
    var i:uint = 0;
    var preloader:LoaderAnim;
    var yCounter:Number = 0;
    var container:MovieClip;
    var musicReq:URLRequest;
    var music:Sound = new Sound();
    var sc:SoundChannel;
    var currentSound:Sound = music;
    var pos:Number;
    var songPlaying:Boolean = false;
    var songlist:XMLList;
    var currentIndex:Number = 0;
    mc_sound.mute.visible=false;
    var xmlLoader:URLLoader = new URLLoader();
    ///////////////////////////PLAYLIST//////////////////
    function initMediaPlayer(e:Event):void{
         myXML = new XML(xmlLoader.data);     
         myThumbs = myXML.*;
         totalThumbs = myThumbs.length();
         trace("The total thumbs are "+totalThumbs);
         createContainer();
         callThumbs();
    xmlLoader.load(new URLRequest("audio.xml"));
    function createContainer():void{
         container = new MovieClip();
         list.ch.addChild(container);
         container.y = 0;
         container.x = 0;
         container.buttonMode = true;
    function onOver(e:MouseEvent):void{
         var t:Loader = Loader(e.target);
         Tweener.addTween(t, {alpha:.5, time:1});
    function onOut(e:MouseEvent):void{     
         var t:Loader = Loader(e.target);
         Tweener.addTween(t, {alpha:1, time:1});
    function callThumbs():void{
              var thumbURL = myThumbs[i].@thumb;
              var thumbTitle:String = myThumbs[i].@title;
              var thumbDesc:String = myThumbs[i];
              trace("Loading "+thumbURL);
              trace("Title "+thumbTitle);
              trace("Desc "+thumbDesc);
              var thumbLoader = new Loader();
              thumbLoader.load(new URLRequest(thumbURL));
              thumbLoader.contentLoaderInfo.addEventListener(Event.COMPLETE, thumbLoaded);
              thumbLoader.name=i;
              thumbLoader.x=5;
              thumbLoader.y=5;
              thb = new Thbs();
              container.addChild(thb);
              thb.thb_title.htmlText = thumbTitle;
              thb.thb_desc.autoSize = TextFieldAutoSize.LEFT;
              thb.thb_desc.htmlText = thumbDesc;
              thb.y = (thumbHeight+2)*yCounter;
              preloader = new LoaderAnim();
              preloader.x = thb.x + 20;
              preloader.y = thb.y+ 20;
              container.addChild(preloader);
              yCounter++;
    function thumbLoaded(e:Event):void{
         var thbx:Loader = Loader(e.target.loader);
         thb.addChild(thbx);
         thbx.addEventListener(MouseEvent.MOUSE_OVER, onOver);
         thbx.addEventListener(MouseEvent.MOUSE_OUT, onOut);
         container.removeChild(preloader);
         i++;
         if (i<totalThumbs){
              callThumbs();
         if (i==totalThumbs){
              startAudio();
    xmlLoader.addEventListener(Event.COMPLETE, initMediaPlayer);
    ///////////////////////////////////////AUDIO//////////////////////////
    function startAudio():void{
         songlist = myXML.*;;//this is the same as myXML.*;
         trace("This is the first song "+songlist[0].@song);
         musicReq = new URLRequest(songlist[0].@song);
         music.load(musicReq);
         sc = music.play();
         sc.addEventListener(Event.SOUND_COMPLETE, nextSong);     
    next_btn.addEventListener(MouseEvent.CLICK, nextSong);
    prev_btn.addEventListener(MouseEvent.CLICK, prevSong);
    pause_btn.addEventListener(MouseEvent.CLICK,pauseSong);
    stop_btn.addEventListener(MouseEvent.CLICK,stopSong);
    function nextSong(e:Event):void
         if (currentIndex < (songlist.length() - 1))
              currentIndex++;
         else
              currentIndex = 0;
         var nextReq:URLRequest = new URLRequest(songlist[currentIndex].@song);
         var nextTitle:Sound = new Sound(nextReq);
         sc.stop();
         sc = nextTitle.play();
         songPlaying = true;
         currentSound = nextTitle;
         sc.addEventListener(Event.SOUND_COMPLETE, nextSong);
    function prevSong(e:Event):void
         if (currentIndex > 0)
              currentIndex--;
         else
              currentIndex = songlist.length() - 1;
         var nextReq:URLRequest = new URLRequest(songlist[currentIndex].@song);
         var prevTitle:Sound = new Sound(nextReq);
         sc.stop();
         sc = prevTitle.play();
         songPlaying = true;
         currentSound = prevTitle;
         sc.addEventListener(Event.SOUND_COMPLETE, nextSong);
    function pauseSong(e:Event):void
         pos = sc.position;
         sc.stop();
         songPlaying = false;
         play_btn.addEventListener(MouseEvent.CLICK,playSong);
    function playSong(e:Event):void
         if(songPlaying == false)
              sc = currentSound.play(pos);
              sc.addEventListener(Event.SOUND_COMPLETE, nextSong);
              songPlaying = true;
              play_btn.removeEventListener(MouseEvent.CLICK,playSong);
    function stopSong(e:Event):void
         sc.stop();
         pos = 0;
         songPlaying = false;
         play_btn.addEventListener(MouseEvent.CLICK,playSong);
    ///////////////////////////////VOLUME/////////////////////////////
    var xOffset:Number;
    var xMin:Number = 0;
    var xMax:Number = volume_mc.track.width;
    volume_mc.slider_mc.addEventListener(MouseEvent.MOUSE_DOWN, sliderDown);
    volume_mc.slider_mc.addEventListener(MouseEvent.MOUSE_UP, sliderUp);
    stage.addEventListener(MouseEvent.MOUSE_UP, sliderUp);
    function sliderDown(e:MouseEvent):void{
         stage.addEventListener(MouseEvent.MOUSE_MOVE, sliderMove);
         xOffset = mouseX - volume_mc.slider_mc.x;
    function sliderUp(e:MouseEvent):void{
         stage.removeEventListener(MouseEvent.MOUSE_MOVE, sliderMove);
    function sliderMove(e:MouseEvent):void{
         volume_mc.slider_mc.x = mouseX - xOffset;
         if(volume_mc.slider_mc.x<=xMin){
              volume_mc.slider_mc.x = xMin;
         if(volume_mc.slider_mc.x>=xMax){
              volume_mc.slider_mc.x = xMax;
         var vol:Number = volume_mc.slider_mc.x*.01;
         var st:SoundTransform = new SoundTransform(vol,0);
         sc.soundTransform = st;
         trace("The volume is "+vol);
         if(vol==0){
              mc_sound.mute.visible=true;
         }else{
              mc_sound.mute.visible=false;
         e.updateAfterEvent();

    I found the solution.

  • BT Infinity issues and poor service

    I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
    After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
    I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
    I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
    I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
    Please open it now and provide an update as promised on several occasions. 
    VOL011-49442052268
    Regards
    A very unhappy customer.

    JasonT wrote:
    I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
    After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
    I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
    I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
    I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
    Please open it now and provide an update as promised on several occasions. 
    VOL011-*********
    Regards
    A very unhappy customer.
    Hi there,
    Firstly, I would advise you to edit out your VOL number from your post for security reasons.
    Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
    I hope this info helps.

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