WAKE UP CUSTOMER CARE NEED NEW COLOUR SCHEME ASAP

I SEE THAT THERE ARE A FEW COMMENTS ASKING THAT WE CAN CHANGE THE COLOUR SCHEME'S ON SKYPE AND IT HAS BEEN IGNORED TIME AFTER TIME. Please help YOUR customers make Skype a better experience by changing the colour scheme. It can not be that hard to make YOUR CUSTOMERS TO BE ABLE TO USE SKPE WITHOUT HAVING TO GO TO EXTREMES .  I can hardley see the writting and have to darken the whole screen each time i use skpe, at one point i stopped using it.  I have been asked to put it on all the Business computers now. I have told the directors that the 4 employees who have eye disabillitys would not be able to use it, also we have 2 who suffer epolepsy and they find the bright screen a hazzard. PLEASE ALLOW US THE CHANCE TO CHANGE THE SETTINGS, THIS WILL ONLY IMPROVE THE WHOLE SKPE EXPERIENCE AND MAKE YOUR CUSTOMERS EVEN MORE HAPPY WITH THE WAY SKYPE IS MANAGED.  thank you very much and i hope we get a reply from customer care.My name is: Peter Pankhurst

Hi Peter and welcome to the Skype Community,
Are you already using the latest Skype 7.7 for Windows desktop in your office? Since the initial release of the new chat styling we have adjusted the colors based on the feedback to improve contrast. Can you share which parts of the user interface are hard to use for you currently?
We currently see more customer demand for features other than adjustable chat colors which is why we are currently not looking in any short term changes in this area.

Similar Messages

  • Lack of CARE from Customer Care - Need an Aust con...

    I raised a complaint via the contact us above and to be honest.
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    Hi usivaj,
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    If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

  • Why is BT Customer Care So Bad at Dealing With Com...

    More appropriately, BT Customer Care ought to be called the BT Customer Barrier. Its primary function is to defend BT from the problems its customers may be having and its fundamental ethos is that the customer is always wrong.
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    Eventually my call-back came after weeks of trying and BT agreed to monitor my broadband speed to see themselves what was happening – an appropriate course of action I suggested at the outset. No apology because, naturally, I had been wrong to suggest it and it had only become the correct thing to do when they thought of it. They agreed to monitor my broadband speed and to call me back after three days. After only one day I received an email saying that I should monitor my own speed and send them the results. I pointed out that I had already done so, several weeks earlier. I sent them new results. In all the speed test results sent to BT a clear pattern of drop-out and poor signal strength at regular times during the day were obvious. BT then took to calling me back at times when they knew my signal would not be dropping and asking me to run a speed test, thereby proving I was wrong about having a fault on my line.
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    Solved!
    Go to Solution.

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Need help urgently, I upgraded my iPhone 4 with new OS 5, but at the last restore failed. Apple Customer Care helped me to resynch my phone with all that available in Library. I've got all back except my Contact no. Pls help guys, thnx

    Need help urgently, I upgraded my iPhone 4 with new OS 5, but at the last restore failed. Apple Customer Care helped me to resynch my phone with all that available in Library. I've got all back except my Contact no. Pls help guys, thnx Plz guys anyone can help plzz....I've lost all contact and I dont even have any secondary back up also...!!!

    If you've had it for less than a year, then it's still under warranty.  Take it to an Apple store or an authorized service facility.  See http://support.apple.com/kb/HT1434

  • I need an unlock code but adobe customer care no longer seems to be available.

    I have had photoshop for many years starting at 4. I have always updated.
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    Hi Mmiikkeepp,
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  • TERRIBLE CUSTOMER CARE & Lack of Informatio​n on current D.O.A and Delivery of a new laptop (x121e)

    Hi there,
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    Thank You

    hey richierich,
    sorry to hear about what had happen. could you pm the following details :
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    Mobile:
    Email:
    MTM [machine type model]:
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    Serial Number (S/N):
    Date of Purchase:
    Case/Order Number : (if any)
    Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
    Location of unit : Home / Repair Center (delete where appropriate)
    Description of issue :
    Troubleshooting Taken : (if any)
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    Have you checked out the Community Knowledgebase yet?!
    How to send a private message? --> Check out this article.

  • Terrible experience with Verizon customer care. Need update on security deposit.

    Hi, 
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    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
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    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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  • Need help- need to read a customer table from the payroll schema

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  • HT3743 HT4623 We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care.----How to fix this issue while setting up the iphone for the new ios?

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    If you don't have a SIM card in the phone, you must put one in. It's required for activation.
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  • Need to send a private message to customer care

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  • I am trying to make an in app purchase and it's directing me to contact customer care I need to know why

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  • Canon: Best Cameras, but Worst Customer CARE?

    As a long-time lover of Canon's Powershot cameras, I've grown accustomed, and been quite willing to put up with, its user-unfriendly site, clunky software and various glitches and snags that come with getting set up.
    With the new SX700, another amazing camera in the series, Canon Image Gateway ("CIG") sounded ready enough to take the time to set it up, along with the wireless CameraWindow app on mobile devices. I'd like to emphasize how many years of great photos Canon has given our family on vacations and special occasions, because the rest of this is not especially pretty.
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    You can count on the apk being virus-free since it comes from Google Play. Many apk sites don't have the more specialized-type of apps and there's always the worry about how clean their apks are. ]]
    But I digress...
    Back to Canon's Image Gateway. I should have stopped with CameraWindow on mobile devices, but was tempted by the ability to upload directly to social media from the camera via Canon's site (although it's not clear if it can do that in one-step).
    What a pain. Canon's site asks me (you, too?) to log in to CIG even though I've already logged in. I can access my account, see that my 700 is registered, etc., but I'm asked to login again.
    This would normally be just another one of Canon's inevitable glitches/low-usability issues (ex., one of its certificates is questioned by both Safari and Chrome with worrisome "careful" language, some parts are ambiguous and need figuring out, etc).
    But the really big issue is that when I DO try to login (when already logged in), I get this error page, no matter which browser I try...
    https://www.cig.usa.canon.com/error/general.html
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    Canon gives a variety of excuses, ranging from "server down for weekend maintenance" to the user being in a foreign country (don't lots of people use their cameras when traveling? -- global access would surely be a big part of this?).
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    Where are the happy "thanks for fixing that for me" customers? Almost everyone complains that they wasted hours with Support, repeating the same troubleshooting that they'd already spent so much time on. Some report being told that they were the only ones with the problem, clearly not true.
    So I have no interest in wasting yet more of my time on this by contacting Support. (I did find one person who later managed to login, but that did not seem to be connected to his contacting Support, given the delay and lack of on-point communication from Canon.)
    This is a disrespectful-to-loyal-customers attitude, no way to handle what should be a very simple problem. It boils down to this...
    1) Logging into websites has been mastered by webmasters/sysadmins long ago.
    2) The Image Gateway is now an essential, core functionality, especially if this actually enables users to upload directly to Facebook from the camera (once all is set up).
    3) Even if it worked, there must be a faster way to set this up, to build the software into the camera? Canon could really use a Web-based UI-centric team that eliminates all the needless little barriers along the way. A customer CARE attitude starts well before having to post to a forum or contacting Support.
    4) I love the Powershot cameras. The SX700 makes up for the disappointing 280 (with its video-related battery problem and minor changes). For example, the image stabilization on the 30x zoom of the 700 is amazing (the 30x itself is fantastic). And low-light shots are better than ever. The hardware is why so many of us stick with Canon.
    The software has always lagged, something Canon can't afford in the long run, not anymore. Before worrying about that, though, customer CARE starts with paying attention to all the complaints and prioritizing THIS particular issue so that everyone can login painlessly.
    In SOFTWARE companies, bugs that are "total stoppers," frequent and simple-to-fix - they normally get prioritized to the top. It's hard to understand why this is still an issue.
    It's time to stop sending us to Support and instead to just fix this problem. We should be able to...
    Enter username and password. Get in. Set up what is now core functionality painlessly. Get out. Watch happily as it all works perfectly after that.
    With respect but frustration,
    Ken
    P.S. A quick follow-up. Installing that Gateway Album app actually DID seem to help. Some 2 hours after the initial failure, I can now login using both Safari and Chrome! The timing is too tight to be coincidence, although I've no idea why it works now.. However <sigh>...
    The camera can no longer find the mobile devices (a big step back) and it won't give me an authentication code. And so it goes... the temptation to lose yet more time. Must resist and move on.

    Hi KenE,
    We're sorry to hear of the issues you've been having with our Canon Image Gateway.  The website is currently down for maintenance and will be back up once it is completed.  If you have any additional questions, feel free contact our Canon global support for your area here: http://www.canon.com/support. 
    Thanks and have a great day!

  • Customer Care and some goodwill wanted please

    Basically, my parents were a victim of last Novembers Cumbrian floods and have been in a caravan since then whilst the repairs are ongoing. They are in their 70s and 80s.
    Whilst flooded out they have been unable to physically connect to their BT broadband package due to
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    2. various other diverse factors too complex to explain.
    At the time of the floods they were about 8 months into an 18 month BB contract.  The 18 months is up in October.
    I have been in touch with Billing twice (on their behalf) with a suggestion that the BB is "suspended" until they get back in, after which it will resume. 
    However, the operatives I have talked to have their standard procedures, and if we want to, we can claim our £xx per month BB costs off the insurance.
    In the grand scheme of things, £xx is a very small amount, and making this extra claim seems petty, as it is.
    However, it is irking that we are paying for a service and due to circumstances beyond our control, we are getting nothing for it.  Obviously this is not BTs fault - they are providing the service, it's just that we are unable to take advantage of it.
    They phoned yesterday and put the £25 BB disconnection process into action.
    I'm now looking for someone at BT with a sense of compassion
    It would be really nice if someone at BT has the power and could say, OK, we've checked the records and we can see they haven't logged in since 20 November 09 and what we'll do is give you an appropriate amount of time on Broadband without charge, just as a gesture of GOODWILL, seeing as how BT like to purport themselves as a "CARING" company, and how we would like you to continue with us when your extended usage period ends.
    I hope I find such a BT person here on these BT Care forums.
    Any further information you require, especially the customer concerned, please let me know and I will supply.
    Thank you for reading.

    Hi Flooded_Out,
    As you said yourself these circumstances are really beyond BT's control.  Its not really a matter of compassion or customer care but of practicality.  Insurance exists for reasons such this.
    BT use our Customer Guarantee Scheme to ensure that any credits applied to accounts are given out when required and the conditions are applied equally to all our customers.  Whilst I sympathise with your parents position I wont be able to offer a refund.
    Sorry about that.  However, personally, if I was entitled to money under an insurance scheme, no matter how small the amount, I would certainly claim and would advise you do the same
    Cheers
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Customer Care Pro Department: Fact or Fiction

    Is this a real dept at Verizon?
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    phone. I decided to call customer care to see if I could get a definitive
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    be handled by another dept and she would transfer me. CLICK and then I here an automated
    voice asking for my 10 digit number which I entered. Pressed whatever digit was
    appropriate and got the “Sorry this dept is closed” message. Frustrated, I call
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    what I can do.” She never comes back. I hung up after 45min.
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    No, here's the thing.  You DO get to post your rant on the forums.  However, others get to post their opinions, too, which might not agree with yours.
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    Here's my two cents on things that YOU could have done to avoid this.
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    2. You could have gotten one of the Certified Pre-Owned Devices that the rep was offering.
    3. You could have purchased a used device from a third party.
    4. You could have purchased the tablet as you described and added another line WITHOUT expecting the fees to be waived.
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    And I get frustrated when people post their angry posts simply because their unreasonable requests/demands don't get filled.  People, in my opinion, should be reasonable and responsible which means (again in my opinion) fulfilling the contracts into which they voluntarily enter under the terms to which they agreed without expecting waivers or exceptions.

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