Waranty 2 years less than advertised by promotion?

I'm trying to contact HP promotion without success. I bought an Officejet Pro 8620 on December 8 2014, and I sent the invoice to HP promotions, to extend my waranty to 3 years, as advertised.
The reference number is [edited by moderator]
HP was supposed to answer my request within 6 weeks, but until today I haven' received any.
To my dissapointment, I realized today that my Officejet is covered only for one year. Do you consider this right?
This question was solved.
View Solution.

Hi @roseathens ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

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Op 16 apr. 2014, om 00:02 heeft sarika02 <[email protected]> het volgende geschreven:
Re: I purchased CS6 less than a year ago; my serial number is known, but i can't use it anymore?
created by sarika02 in Creative Suites - View the full discussion
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