Warranty claim for B8000-H in Malaysia
Recently bought a Lenovo B8000-H and happy with it, until i plug in a sim card & found the system shows invalid IMEI in the system & it just wont connect to 3G internet, so i send it for the warranty claim.
But after a month of waiting there is still no fix for my unit! Called the service center that i send my unit, the reply is "waitng for parts"!
Hey Lenovo, what should i do?
SR no: 250173
Country: Malaysia
cool, after 1 month+ of waiting, finally the parts have arrived.
send in @ 16th April 2014
inform unit ready @ 21th May 2014
Similar Messages
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To adjust third party adjustment center update in the warranty claim (WTY)
Hi Gurus !!
Our business is a tire wholeseller and retailers and when they get customer's warranty claim they send to adjustment centers to check weather it is covered by manufactures warranty or not. Business wants to see that update of the adjustment center(from JDE system) in the warranty claim (WTY) in the SAP.
How it should be done ?
I suppose we have to create a new interface and it should be done at the item level ? (because one warranty claim document can have number of warranty claims for different product)
And is their any specific field that allows that update or we have to come up with new?
Please HELP !! Any help will be really appreciated
Best Regards,
Bhartuhi,
http://help.sap.com/saphelp_dbm700/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm
kapil -
IPhone warranty claim different region
I purchased my Iphone 5 in Italy ,I'm currently living in Asia will I be able to claim for warranty from Thailand or China?
Since this is going to be my first warranty claim for after using all the generation of iPhones .i would like to know to claim warranty do I send box and etc For the apple store or only the phone is fine.
THANK YOUThe answer you have received is not strickly true - you purchased the phone in Italy and Italy is a European country, so your warranty is in fact valid for any EU country - so it would also be valid for France, Germany and the UK etc.
Also, you won't be able to send the phone to Italy. You need to take it there in person or send it to a friend there who will be able to help you. -
How do I make a warranty claim for my Ink and Slide. I bought it about 6 months ago and it has stopped working. Thank you.
Hi Hammer57,
I'd recommend emailing [email protected] they should be able to help.
- Dave -
Number Range for Warranty Claims
Dear Experts,
I am trying to work out with SAP warranty claim processing, I dont have any idea of warranty claim processing provided in SAP, I have gone through the SAP library and Best Practices, and trying to go through.
But I strucked up @ the initial stage itself. I have assigned my username through the T Code WTY_UPROF, then trying to create a warranty claim through T Code WTY.
I have mentioned the warranty claim type as precediting then clicked on create warranty claim. system is giving a message : "For object WTY_CLAIM , number range interval does not exist".
Then I tried entering an external number WTY1 then clicked on create, this time system giving another message " Number WTY1 lies outside number range validity area"
When I go through the help of the system message it is as follows:
*"For object WTY_CLAIM, number range interval does not exist
Message no. NR751
Diagnosis
The database table NRIV has the delivery class 'C', i.e. the SAP default settings are only in client 000.
Procedure
Create the missing number range interval in customizing.
Transaction code:"*
System is not even giving the T code for proceeding further.
I have checked in SPRO for warranty claims number range, but couldn't find it out.
Please help me in this regard.
Where should I make the settings?? And What all other settings to be done for Warranty Claim Processing, creating, processing and Completing.
Please give me in detail information if possible.
If anybody has the document also please forward it to me
Thanks in advance,
Regards,
B. Praveen.Dear Keshav,
Thanks, I found that and went to Number Ranges, but system still giving error message to maintain the number range.
"System error during group maintenance".
When I click on help of the error message it is as follows
System error during group maintenance
Message no. NR899
Diagnosis
The system has identified an inconsistency in the tables for number range maintenance.
System Response
Program termination.
Procedure
In most cases, you can overcome this by executing the report RSSNR0T1 (Consistency check and repair of number range intervals). This report lists the inconsistencies and eliminates them (with F11 = "Confirm").
Why this message is coming?? and what is the solution for that?? Is there any config missing for that??
Please help me out.
Thanks and Regards, -
I brought an New Ipad 32Gb Wifi Cellular from US. Is it eligible to claim for warranty in India? My Friends told me that APPLE products brought from other countries are not eligible for warranty claim. Please clarify?
it should be, it's just that they dont have apple store in india but they have apple authorized service providers
-but here's the catch *additional charge may apply -
If I go through Verizon for a warranty claim, will that void my AppleCare ?
If I go through Verizon for a warranty claim under the 1yr warranty and they ship me out a replacement device, will that void my AppleCare+? The reason I ask is because I picked up AppleCare plus, but the nearest Apple store is close to an hour away, and I figure it'll be more convienent to hit up the Verizon Store (and definitely quicker vs. doing it over the phone).
- VDubbApple handles ALL hardware support for iPhones.
The only reason to take it to VZW would be an insurance claim if you have insurance on the device through them.
I would not take it to VZW otherwise as it could potentially cause issues in the future if you needed to utilize the Apple Care Protection + that you purchased. -
Iphone warranty claim in Malaysia
anyone know how to claim warranty for my Iphone 3GS which is bring back from overseas. and i have tried to ask a lot of Apple Service Centre here but they only do claim warranty for Iphone which is purchased locally. Any suggestions??? TQ
You have to bring the iPhone back to the country of origin.
You can contact the original service provider, or if the country has an apple store you can take it back there to see about a warranty claim. You can check here to see who is responsible for the iPhone support:
http://support.apple.com/kb/HT1937 -
My camera app is crashing! I am felling frustrated ! I bought my iPhone 5s in u.s unlocked one, but I'm in India now what should I do?? Can I claim for warranty?
Warranty claims can only be made in the country of purchase.
Try resetting your iPhone. Hold the on/off and home buttons together for about 10 seconds till the Apple logo appears.
If that does not fix it, check Settings > General > Usage and make sure you have enough free storage. -
Creation of notification from warranty claim (wty tcode)
Dear all ,
i have the requirement , where in notification (say service notification) to be created from warranty claim document i.e.., created in wty transaction code.
i captured all the data in warranty claim like equipment , customer , sales area , material and also entered relevant notification type i.e.,S3 , but still when i click on Create notification icon in the waranty claim document, system is unable to create notification with out any error or warning messages .
in the actions i assigned T205 (which is used to create quality or service notification) and i checked and saved the document , but still system is not generating the notification.
whether i missed any configuration or any thing to do at the time of creating the warranty claim .... please suggest.
awaiting for your quick response.[Duplicate thread|creation of notification from warranty claim (wty tcode);
This one being locked -
Dealer Warranty claims Open items
Hi All,
My client in 4.6 has written a custom process to deal with "Dealer Warranty claims". Currently the custom process will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearing). If there is a balance due to the dealer, etc, they have the ability to create and clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.
I am looking for information as to how current clients handle processing of "Warranty claims by dealers". How would clients handle thousands of invoices?
Looking forwad for all your answers.
Regards,
SatyaThank you all for your responses.
I understand that the standard process of FSCM does not provide this. We are thinking of customizing it anyway. Now we have to decide if the customization is client As-Is process in New system or FSCM customization.
I want to know if the following customization is possible in FSCM and it's complexity -
1. AR pushes open items to FSCM Collections mgt
2. In FSCM, in Worlist under Payments tab, I can add new column "New Payment amount" which allows user to modify/adjust the actual payment
3. With enhancement, this modified amount in the Worlist should be posted back to AR as open item and remaining amount as residual item.
4. The open item will be automatically picked by F110.
For better understanding, example - if the open item sent from AR to FSCM is $100. In the "New Payment amount" column, I will enter $40 (client wants to pay only $40 to dealer for warranty). Then this $40 should be posted back as an open item in AR with $60 residual amount with blocked status.
Does this scenario work? A lot of customization and enhancement is required though, but just want to know if it works in FSCM and it's complexity of work?
I really appreciate your time and help on this. I need all your expertise in this area.
Regards,
Satya -
Integration of service processing with warranty claims node not appearing
Dear experts,
Plant Maintenance and Customer Service => Maintenance and Service Processing => Integration of Service Processing with Warranty Claims
Integration of service processing with warranty claims node not appearing in SPRO.We are using ECC 6.0.How should we get this node?
regards,
ashrafHi,
It will not be in core solution. As far as I know you need Aerospace & Defence solution (DIMP) for this functionality.
-Paul -
Adding new column to item overview tab of warranty claim
Hi all,
I need to add an additional column to the item overview tab of the warranty claim.( transaction WTY ).
If anyone has done this before then please send the details as to where and how this needs to be added.If added what are the necessary tables which needs to be updated.Is there any BADi or user exit to change and update this data .. ?If not how can this be done .. ?Is this a feasible requirement.. ?Please let me know soon.
Cheers
NishanthHi Neelima,
Please investigate the use of customer fields for meeting this requirement.
Regards
Azad -
Need to trigger workflow based on change to one field in Warranty Claim
Hi All,
I have defined a workflow for the Warranty Claim system with triggering event as CHANGE in BO BUS2222. The workflow is triggerred and everything goes on smoothly. The only thing I need to address is this workflow should be triggerred ONLY when one particular field(CLERK) of the Warranty is changed. I have tried using the field restrictions in transaction SWEC for the Change Object but that doesnt seem to work and my workflow is triggerred on any change I make to the Warranty. Any pointers regarding this issue?
Regards,
KarthikYou will have to fetch the value based on your objectkey. I don't know what is your object key.
Declare: OBJTYPE like OBJTYPE
OBJKEY LIKE SWEINSTCOU-OBJKEY
EVENT LIKE SWETYPECOU-EVENT
RECTYPE LIKE SWETYPECOU-RECTYPE in the import parameter of your func module.
EVENT_CONTAINER like SWCONT in tables of func module.
In source code do these declarations apart from your other declarations which is required DATA: lv_object_key LIKE sww_contob-objkey ,
lv_event like SWETYPECOU-EVENT,
lv_objtype like SWETYPECOU-OBJTYPE,
Now say for an example your object key is sales order and you want only those orders for which order type is OR (standard sales order).
Then you can fetch the order type from any of the sales table and check if it is OR or not. Here your input will be lv_object_key.
eg: select order type from vbap where sales order =l v_object_key. Some logic like this.
If it is not OR then raise an error.
In this case when the required condtion is not satisfied the workflow won't be triggered.
Get back to me if you are facing problems
Thanks and Regards,
Shweta Verma -
Customer Service - handling Warranty process for Materials
Our Business,
1. Our Plant is 1000 - sold a Equipment to a Customer "C100"
2. A Material is broken in the part of Equipment - where the Material[M100] is under Warranty.
3. This Material[M100] is received in Plant 1000.
4. Then this Material[M100] is transferred to Plant 2000[Service Plant]
5. Material[M100] is serviced in Plant 2000 then transferred to Plant 1000.
6. Then this Material[M100] is given to the Customer from Plant 1000 in free of cost as the Material is under Warranty.
"Here in Step 5. We have to know the cost of expenses for Service, that can be posted to Cost Center. Cost must not post to Material after Service as this is given to the Customer as free of cost.
We have to Map this Business in SAP.
Please suggest best fit for above Business Scenario
Thanks
RajaHi ,
thanks for your response. If you can provide me more specific details of this scenario without having PM/CS orders for warranty claim that would be great.
We want to track , maintain & raise claim for warranty parts in the system for serialised materials; also need to send parts to vendor at zero cost and receive back in the system - we will not be using SAP PM . so any inputs on how to develop this process with warranty functionlities in such scenarios will be very helpful.
looking forward for more relevent responses..
Thanks
Krish
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