Warranty? I went to apple for a piece of dust in my screen told me I could replace it made and appointment on 1/4/14 for 1/5/14 and couldn't get there and accidentally dropped it and cracked the screen will they still replace it?
Warranty? I went to apple for a piece of dust in my screen told me I could replace it. Decided to wait till after New Years. made an appointment on 1/4/14 for 1/5/14 and couldn't get there and accidentally dropped it and cracked the screen. will they still replace it?
I know that they don't cover accidents but I went in on the Sunday before Christmas and they said I could get a replacement but I decided to wait so I could back up my iPad and now I've made 3 appointments and haven't vote to either of them and it just happened today on the 5th the day of my appointment but again couldn't make it and they replaced my iPod tough in 2011 for water damage unless they changed their warranty but thank you guys for answering :)
Similar Messages
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My iphone 5 power button doesn't always work. I have heard this is an issue and Apple will replace it if under warranty, but I have a broken screen. Will they still replace it?
It is unlikely but you can atleast try they might set it up for free but expect an email about paying 269 for physical damage
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I dropped my iPad & cracked the screen. Can this be repaired? Or the screen replaced? If so, the approximate cost?
See options in link below.
Troubleshooting 101
Some topics covered
-Basic troubleshooting steps
-Hard reset instructions
-Manual restore instructions
-Hardware troubleshooting
-Preventive Maintenance
-Anti-theft & recovery tips
-Battery-saving tips
-Repair options
-Contacting Apple
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
I need to know if apple will still help me out on my missing screw even though my warranty is expired
I scarcely think a missing screw warrants a replacement phone. Ask you local Apple store, if you have one. They can probably spare a screw.
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Can someone please tell me a simple but effective method for burning a slideshow to DVD? Now that the connection between iPhoto and iDVD no longer exists, I can't figure out a way to get there with an acceptable quality result.
Export the slideshow out of iPhoto as a QT movie file via the Export button in the lower toolbar. Select Size = Medium or Large.
Open iDVD, select a theme and drag the exported QT movie file into the open iDVD window being careful to avoid any drop zones.
Follow this workflow to help assure the best qualty video DVD:
Once you have the project as you want it save it as a disk image via the File ➙ Save as Disk Image menu option. This will separate the encoding process from the burn process.
To check the encoding mount the disk image, launch DVD Player and play it. If it plays OK with DVD Player the encoding is good.
Then burn to disk with Disk Utility or Toast at the slowest speed available (2x-4x) to assure the best burn quality. Always use top quality media: Verbatim, Maxell or Taiyo Yuden DVD-R are the most recommended in these forums.
If iDVD was not preinstalled on your Mac you'll have to obtain it by purchasing a copy of the iLife 09 disk from a 3rd party retailier like Amazon.com: ilife 09: Software or eBay.com. Why, because iDVD (and iWeb) was discontinued by Apple over a year ago.
Why iLife 09 instead of 11?
If you have to purchase an iLife disc in order to obtain the iDVD application remember that the iLife 11 disc only provides themes from iDVD 5-7. The Software Update no longer installs the earlier themes when starting from the iLIfe 11 disk nor do any of the iDVD 7 updaters available from the Apple Downloads website contain them.
Currently the only sure fire way to get all themes is to start with the iLife 09 disc:
This shows the iDVD contents in the iLife 09 disc via Pacifist:
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
OT -
I have a first generation iPad and the screen went completely green on me and locked up. I was able to unlock it, but now there's a green haze all over the screen. Anyone know what the issue could be and how I can get it fixed?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Cheers, Tom -
If I cracked the screen on my 5s and it's still under 1 year warranty, can I get a free replacement?
Hey. I dropped my phone yesterday and cracked the screen. There's also a huge chunk missing. I've had my 5s for about 10 months and I was wondering if I could get it replaced under the warranty for free by going to an Apple store?
If it helps, it has also been experiencing some minor software issues, like shutting down randomly for a couple seconds at a time as well. Those issues have been manageable. I just want to know my options before I spend a ton of money on a replacement phone when I could have avoided it.Only if you purchased the extended Apple warranty. Otherwise, it will be treated as user negligence which voids the warranty.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
I have the new iPad 3 and every time I touch the email icon there is a draft message stuck on the screen that won't disappear even if I touch save or delete. I've tried removing the email account and putting it back on which didn't work either. How do I get this draft to disappear?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or Quit the mail app.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button.
Go back to mail and see if it is fixed. -
Henry dropped the Ipod touch and cracked the screen. How can I get this fixed.
Hi,
Henry dropped his Ipod touch and cracked the screen and put in a passcode and now has forgotten his passcode. Need to know how I can get the screen fixed and or if it is covered on the 1 year warranty? How can I unlock the Ipod without the passcode?
Any info would be greatly helpful!
Lori NeumannTake to an Apple retailer. Such damage is not covered by your warranty.
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
Verify that you are using the latest version of iTunes before attempting to update.
Connect your device to your computer.
Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
Select the Summary tab.
Select the Restore option.
When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
When the restore process has completed, the device restarts and displays the Apple logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
The screen resolution in 1920x1200 dropped on my MacBook Pro 17". Seems like I have not the same pixels. There are also vertical, thin lines on the screen. Makes the screen look milky. Anybody knows what's going on and how to fix it?
Take it to an Apple Store or other service provider for testing.
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If I create separate Apple IDs for my children, will they still be able to access content I have purchased on their iPhones and iPads?
I happened to stop at the Apple store yesterday for a separate issue and had a discussion about iCloud. Seems like this is how iCloud works (also, there's another thread on this forum that explains it well).
Each member of the family can have their own iCloud ID, which will be used for Mail, Calendar, Contacts, Apps, Bookmarks, Media, Photos, etc. and having this content synced automatically with a Mac (computer). The iCloud IDs work in tandem with the associated Apple ID — so while you cannot have multiple Apple IDs, you can certainly have multiple iCloud IDs tagged with a certain Apple ID.
While all this makes sense from the iOS device standpoint, I'm unclear on how things will sync with a Mac computer, especially if the family uses a single iMac with multiple login IDs for various members. For instance, I currently have an iMac and iTunes content resides in my Public folder, which my wife can still access when she logs in with her login ID. I'm guessing that I'll be able to set up her iCloud ID using her login, set up my iCloud ID using my login, while both our iMac logins will retain the same Apple ID. This would take care of syncing Photos, Contacts, Calendars, etc.
Another (not sure if unique) problem I face is our Address Book — right now, we have one GIANT address book with different groups set up. Certain groups sync to her iPhone, while others to mine. Some contacts are common between both of us. I'm hoping that if she/I updates a common contact, then the change will be reflected in both our groups of contacts. I hope this makes sense — for instance, I update a contact named Joe, and he's on my group of contacts in my iPhone. Hope iCloud updates the master contact card for Joe on the iMac, which would then automatically trigger the update on my wife's group of contacts—that Joe also belongs to— leading to an update on her iOS device as well.
Apologies for the lengthy response.. -
I came to Apple Store fix my iPad and they told me the only thing they can replace it for $254 but I forgot to ask Wich iPad they would replace it with I have the iPad 1
I concur with Ralph; while you can get your iPad replaced, I likewise suggest you consider putting the money toward a newer iPad. Apple has some good deals on refurbished iPads in the online Apple Store you could check out. Depending on what is wrong with your current iPad, you might be able to sell it to someone for parts - eBay is the most likely venue - and recoup some additional money to put toward a newer iPad. I'd recommend a 3rd-generation iPad if you can afford it, though the iPad 2 will still run the most recent version of iOS.
Regards. -
I dropped and cracked the screen on my ipod Nano 6G where can I get it fixed
I dropped and cracked the screen on my ipod Nano 6G - where can I get it fixed?
At any Apple Store or AASP
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I have an iphone 4 and my screen glass is cracked, the screen itself is fine its just the glass. Im with vodafone and have a 1 year warranty, could i get my screen replaced free with my warranty?
No, damage is not covered by warranty.
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I got my replacement phone a month ago and cracked the screen can i get it replaced
i just got my phone replaced last month and i cracked the screen, and i have apple care . can i get my replacement phone replaced for free?
If you have AppleCare+ you can get an out-of-warranty replacement for $69 or 79...if you have regular AppleCare the replacement will be $149 for an iPhone 4.
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