Warranty question (AppleCare)

About a month ago, I dropped my MBP from about 3 feet. To my delight, everything still works the same, and no data was lost! There is a small dent in the corner where it fell, but I won't complain.
My question is that having owned the laptop for about 5 months, will Apple still honor an extended AppleCare if something breaks in the future? Suppose my HD dies a year from now, when I bring it in to Apple, will they look at the dent, blame the drop, and then send me away? I've always purchased AppleCare in the past for any Apple products I've owned, but it doesn't make sense to if Apple will likely fault me even though the drop happened years ago.
TIA

Superbacardi:
It should fall under warranty, as I know another Mac Powerbook customer who got his fixed under warranty.
If they will not fix it under warranty, then find a local, trustworthy shop to repair it. Doing this through Apple will only cost you too much money, as I have come to find through my experience for this same problem.

Similar Messages

Does Installinig 3rd party RAM void warranty and AppleCare Protection Plan?

I accidently bought my upgraded RAM seperately (512 MB) and want to upgrade it in my Mac Mini, but it's Kingston RAM. Will this void my warranty and AppleCare Protection Plan by having it inside the system?
Will Apple stores install it?
Mac Mini Mac OS X (10.4.6)

Welcome to the Apple discussions.
Having a different ram, by itself won't invalidate your warranty. Note if it's Kingston's valueram, it may or may not work if you have a G4 mini. Haven't heard how the Intel-mini's are doing with various manufacturers RAM, although I suspect the Intel-mini has a broader range of memory it can use.
Apple stores will only install RAM they sell. If you contact one of the AASP's, they should be able to install the RAM. CompUSA, for example, is one AASP. You can find other ones in the Denver area using the locator at http://www.apple.com/buy/locator/service.html

Basic questions about warranty and AppleCare.

First, although folks in another forum have said otherwise, staff at the New York Apple Store, and a customer sales person on the phone, said that installing 3rd party RAM myself voided the warranty. Is this true?
Second--via a link from one of the posts below, I read that the AppleCare service extends for three years from whenever you purchase it; I had previously had the impression that, if you bought it after 11 months, you only got 2 years and 1 month of AppleCare. Which is true?
I got that from http://www.wiredbynature.org/comp/mac/macbook/mods.php

Hello,
First, although folks in another forum have said
otherwise, staff at the New York Apple Store, and a
customer sales person on the phone, said that
installing 3rd party RAM myself voided the warranty.
Is this true?
On some systems that require full disassembly, upgrading the memory can void your warranty. The Mac Mini comes to mind there. The Mac Mini's manual does not describe installing memory, and tells you not to service the machine at all.
But, the MacBook's manual does describe installing memory.
On page 79 of the MacBook's User's Guide, it says:
Adding Memory to Your
MacBook
4
This chapter provides information and instructions for installing additional memory and for removing and replacing the battery in your MacBook.
Warning: Apple recommends that you have an Apple-certified technician install memory. Consult the service and support information that came with your computer for instructions on how to contact Apple for service. If you attempt to install memory and damage your equipment, such damage is not covered by the limited warranty on your computer.
Then, on the following page, it describes the steps to install the memory modules along with pictures of the process.
Second--via a link from one of the posts below, I
read that the AppleCare service extends for three
years from whenever you purchase it; I had previously
had the impression that, if you bought it after 11
months, you only got 2 years and 1 month of
AppleCare. Which is true?
The AppleCare package extends your warranty coverage to a maximum of 3 years from the original date of the computer's purchase.
AppleCare must be purchased within the first year of the computer's warranty. It cannot be purchased after the 1-year warranty has expired (although Apple has occasionally permitted this when the warranty has only been expired for a day or so).
Information on AppleCare can be found here:
http://www.apple.com/support/products/proplan.html
Hope this helps.

Headphone warranty question

When requesting service for headphone replacement, do I need to sent both my Iphone and headphones to UPS or just the phone?

You take the machine to get repaired at http://www.apple.com/uk/buy/ locations which are authorized service centers. If you are planning on selling the machine, be sure to follow these tips I've written up:
http://www.macmaps.com/selling.html
In some cases, there are some repair shops which do work for less than Apple that have a good reputation:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
Some of these will repair machines from the U.K. as well.
Also note, if your machine is under 1 year old, it is still under a hardware warranty. If you had bought AppleCare, you might still have coverage on your hardware for 3 years from the date you purchased your computer, but you would have had to buy it in the first year to get that coverage. Many of these questions can be answered by AppleCare representatives. Now if the damage was caused because you dropped the machine, normally that is not something covered, or obviously damaged yourself. That's when you have to pay out of pocket for the parts and labor yourself even if it is under AppleCare. AppleCare usually makes the final determination of whether or not it is something they can cover. So I suggest calling them at least to see what the cost will be.
This forum is just a user to user forum for technical help which Apple monitors for constructive feedback (i.e. no ranting or blaming).

If I go in store will I still get an extended warranty (without AppleCare) for my Macbook Pro as a student?

I am buying the 15" Macbook Pro w/ Retina Display (2.3GHz Quad-Core Intel i7, 16GB, 512GB flash storage...) which is £2,199. I'm going to University and so therefore I am apparently entitled to a 15% discount which makes the price £1869.60.
I went into the store today and double checked this, and the man confirmed it and told me about AppleCare and how it can be purchased for around £40 which extends the warranty to 3 years. As far as I'm aware, without AppleCare, the standard macbook comes with a complimentary 1 year for service and repairs, and 90 days telephone support. I have heard that, if you buy it as a student, the 1 year for service and repairs is automatically extended to 3 years, but the phone support stays the same - is this the case if you purchase it in-store? I know there is the 'Education Store' on the Apple website, but can I still be within the 'Education Store' contract if I purchase the MBP from the store?
I basically want to know if I will get the exact same offer from the 'Education Store' if I go into the store, or if I'll end up with a better offer if I go and use my university's network/call the store and purchase it that way?

SophieLucinda wrote:
I have heard that, if you buy it as a student, the 1 year for service and repairs is automatically extended to 3 years, but the phone support stays the same - is this the case if you purchase it in-store?
Students get the same warranty as any other purchaser. In Europe, some jurisdictions mandate that the warranty be for two years. Check to see if that applies in your country. If you want Apple care, that will be an extra cost option.
I basically want to know if I will get the exact same offer from the 'Education Store' if I go into the store, or if I'll end up with a better offer if I go and use my university's network/call the store and purchase it that way?
It should not make any difference.
Ciao.

Battery issue and warranty question

I bought my macbook pro in Dec 2007 and really love it. Fancy interface, easy usage. And after almost a year in Nov 2008, my battery went bad. Only last for 45 minutes, I check my serial and it said I'm still under warranty so I went to the nearest apple store which is in Glendale Galleria and got a free replacement battery without any problem.
Things went well until now, my macbook pro appeared to be shutdown automatically within 10 minutes of usage eventhough I still have like 90% left. I tried everything but still.
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
This is my batt info
Battery Information:
Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 4935
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 5361
Health Information:
Cycle count: 35
Condition: Normal
Battery Installed: Yes
Amperage (mA): 625
Voltage (mV): 12568
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: Yes
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: No
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x003d3bf9
Charging: Yes

YungYang wrote:
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
Unfortunately there's no one here that can answer that question. This is a user-to-user discussion forum. As all service issues are handled on a case-by-case basis by Apple there are two people that can assist you further:
1.) The agent that picks up the phone when you call (800) APL-CARE
2.) The Genius at the Apple Retail Store that sees you for your appointment
That's the next step at this point, we can speculate here till we're blue in the face.

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

What is the difference between apple warranty and applecare and applecare plus

I understand that apple warranty covers damage due to manufacture defects and applecare is the extended warranty and insurance. Then what is applecare+? What is the difference between applecare and applecare+?

The AppleCare extended warranty extends the standard one year warranty by two years and includes free telephone support for two years.
The Apple Plus extended warranty does the same and includes some insurance covering accidental damage with a two claim limit with a deductible over the two year period.

Toshiba satelitte l305-s5955 warranty question

Hi,
I was having trouble finding warranty info on my particular laptop, and had one simple question with regards to it:
Does Toshiba honor their warranty if the end user replaces Windows with a Linux operating system? The reason I ask is I just bought a new laptop, and am experiencing what seems to be a hardware problem with my monitor. But I'm not quite sure at this point, and want to install a Linux OS on my computer, but don't want to risk voiding the warranty if there does end up being a problem with the monitor.
Thank you!

Like civicman stated, if you should ever send it in under warranty I can almost guarantee that they will restore the system to it's factory out of box state to test it with so you would need to re-install linux when you get it back. If you are having some problems with it I would get those taken care of PRIOR to installing Linux if at all possible.
Installing linux will NOT void your warranty. The problem would arise that if you call them about an issue they will more than likely require you to restore the system back to it's factory out of box state to verify that the problem is in fact a hardware issue rather than a software issue. They also would NOT guarantee that the system would work with Linux. My advice would be to create your Recovery Disks and then setup a Dual Boot system leaving the original WIndows still installed. Just shrink the Windows partition down so it has 10gigs of free space then install Linux on the remaining space. Once the warranty runs out you can delete the WIndows partitions if you don't want to use them.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

IPad warranty question

Hi, I bought an iPad with retina display and Sim card in the US. It is defective (monitor issue) and within warranty period. I am now based in London, UK. Can I have it repaired or replaced here? Thank you

as far as I recall, yes, it's honored world wide.
http://www.apple.com/support/contact/
start here to find an apple store near you or to ask them specific questions.

Macbook pro retina dead/stuck pixel and warranty question

So here's the situation. A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes. It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
About a week later, I went to pick it up and I brought it back home. I tried out the speakers (it was too loud to hear them in the store), and the problem was still there. It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
But about a week later I noticed there is a dead/stuck pixel on my screen. It shows up white against a black background, but is also detectable against a white background. I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage. I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired. There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
I realize it's hard to believe screen issues would arise from a speaker repair. However, I think it is at least possible that they damaged the screen when they took the computer apart. I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background. It's quite a coincidence that I first notice a problem right after I bring it in to apple.
Do you think I can bring it in and get it repaired? Should I call AppleCare? Also, if they deny me the repair, is it too late to extend AppleCare for another year? Thanks!
(the display is Samsung, for those who are wondering)

We are just users such as you so our opinions don't really matter. Do bring the MBP in to the store and have a talk with a decision maker. Sometimes good things happen but don't expect that to be the case.
Regarding Apple care, you are too late. It must be purchased prior to the expiration of the one year warranty.
Ciao.

Warranty Question 1.83 MBP

I'm bout to purchase a MBP, 1.83 Ghz model through an authorized Apple retailer. My question is fairly simple.
This is an older model (how old, I am not sure), therefore I would assume the likelihood of it having some of the major issues in quality would be fairly high.
My question is, should there be an issue with this laptop, when returning it to the Apple store - if it is unable to be fixed - what would they replace it with? and would they even replace it at all?
I'd imagine it would be a laptop of 'equal value' but I also would think they would very reluctantly upgrade me to the MBP 2.0ghz model currently available.
Any advice/help on this topic would be much appreciated.

Hey guys, thanks a lot for the responses, puts a lot of my fears to rest.
One final question. The 1.83 ghz model would run me about $1499 when all is said and done (without the Applecare plan which would run 239 w my student discount).
Now the debate is as follows, with my student discount on the lowest level MBP it would be $1799. The free ipod would give me an additional $200 off (my parents said theyd buy it from me since I have one to give to my sister). So roughly, the newer, 2.0 ghz version would cost me $1599. PLUS, I would have the option of getting the glossy screen I want so much (not available on the other deal).
Basically I hope to get a few opinions to sway me one way or the other!
Thanks
-c

5s warranty question! Please help?

My 5s is under warranty. I brought it to the genius bar a couple of weeks ago because apps kept closing and my camera wouldn't focus. They restored the phone but it still didn't help.
I have now smashed my screen but would the warranty still count? Could I get a replacement phone because the software is broken even though the screen is smashed?

Screen repair service pricing
Repair and replacement costs depend on your iPhone model and your AppleCare product coverage. Apple will run a diagnostic test to determine whether your iPhone has experienced additional damage. If it has, or if it needs other repairs, you may need to pay an out-of-warranty service fee. Accidental damage isn't covered under the Apple One Year Limited Warranty.
Model
Screen repair cost
iPhone 6
$109
iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5
$129
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing. Pricing and terms vary for service through an Apple Authorized Service Provider.

Fan speed issue and warranty question

Hello all,
I've been an staunch Mac supporter for the past 4 or 5 years, but something has happened to one of my last computers, and my current computer, that is making me rethink of which kind of computer to use.
My first problem was an iBook that had its system board go out. It was about 3 years old, the 800MHz G3, OSX 10.3, 14" monitor. I have the hard drive now as a supplemental backup.
Now, less than 5 months after purchasing a newer computer, a 2005 model year, Dual G5 2.0 GHz processor, OSX 10.4.11, the fans are blazing up at max speed, during every kind of thing the computer does, from rebooting, to surfing the net, to listening to music. A diagnosis from a Mac tech says that I need to get my system board replaced for around $750+. I purchased the computer for about $1000. I'm going to college, so I don't have much cash to throw around. I am the first person outside of the campus store to own the computer, and the Mac guy there said that I couldn't get a warranty for the computer. I feel like I have been screwed out of the money I used to purchase this computer.
I've done every kind of power management reset, from unplugging, to rebooting and holding a button combination, to talking with a Mac service rep on the phone, blowing air through the processor heat sinks, reinstalling the deflector and side plate countless times, and sacrificing a dozen goats(the last was a joke for the humor impaired).
Is there nothing Mac can do about this aside from saying, "throw money at the problem and it'll go away."?
Also, since I was the first person, outside of the place that had it for sale, to own this computer, wasn't I entitled to the AppleCare warranty? The cost for repairs on this computer, like I stated before, is going to be nearly 75% of the price I got it for. I just can't throw around that kind of money. What can I do? Is there anything Apple can do by letting me sign up for the warranty? I'd gladly pay the warranty plan costs if it would help me keep the computer and not have to spend even more money by getting a newer one. My parents have had the same windows computer for nearly 2 years without any sort of motherboard problems, yet, within a year span, a laptop AND a desktop Mac would have had to get system board replacements. This doesn't bode well for my confidence in the hardware quality and durability of Apple computers.
Aside from dealing with the noise and throwing money at the problem, what can I do to get this problem fixed!?

I know but it would be the first step before spending serious money, aside from gas which I know is serious also
I'm having problems with my Mac's fans too. I've used every resource I can think of to cure them short of spending cash. The dealer is supposed to be sending me a replacement power supply though.
All I practically got out of my first and recent visit to a Mac Genius was seeing someone without a bone to pick knowledgeably take my computer apart, recognize that I had a problem and give me plain options to try to fix it. I just bought this Mac three months ago. 90 day warranty expires tomorrow. I had a 2.0 that was great, die, just before this getting this one. For me the options are to start spending serious money to fix this or let it be and see what happens. But at least I know for sure now and am no longer flailing.
You might want to consider the free second opinion no matter how redundant his or her advice might be. That's a good machine gotten for a good price if it turns out you don't have a major problem.
The library I should think would have to stand up better in backing the things they sell. If the Mac is shot, yell, picket, protest, till you get satisfaction.

Warranty Question - Is it bound to just the original owner?

I bought a white MacBook from a friend a couple weeks ago, and just recently I decided to check on Apple's website to see how old it was. To my surprise Apple Support and Support Coverage came back as "Your product is covered for eligible hardware repairs and service under the AppleCare Protection Plan.
Estimated Expiration Date: July 7, 2012" and it was reporting the date for the laptop as July 7, 2009. So the previous owner also purchased AppleCare it would seem.
I've tried to find a clear answer online but can't find one. Since I'm not the original owner, does the warranty still remain valid, or is the warranty only valid for the person who purchased the laptop? :-\ I hope it's still valid because the optical drive has been very flaky and making some strange noises and after looking online at the price for a new drive and all the steps to install it I don't want to have to be the one to do it if it could still be under warranty.

Thank you for giving me the number Just got off the phone with them and they said that they "prefer" the plan to be transferred to my name, but as long as the laptop has the care on it - they will do any service it may require. This came as very very good news because my optical drive is very noisy when I put a disc in and Toast is giving me some kind of read servo error when I burn discs. Already made an appointment to take it and get it checked out. Thank you!!!
-Chris

Warranty question (AppleCare)

Similar Messages

Maybe you are looking for