Watchguard IPS blocks help desk requests - sporadic

I have some staff members that receive a message from our Watchguard XTM 1250(enterprise firewall) when trying to submit a ticket for our IT Department. In the past this has never been an issue, but after the last 2 updates to SW they have been getting request deny notices along with an CVE event when triggered from the IPS.
As an aside, the server is completely patched and updated, along with the workstations in question running IE11.
Please see the attached image and thank in advance for any advice.
This topic first appeared in the Spiceworks Community

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Where is the help desk requester application

All the documentation tells me how to fix it but I don't actually know
where it is. Please help. Thanks

Jb,
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Help Desk - Project Management Add-on

Background: We currently offer a third party e-commerce solution for our clients called Four51.   Four51 is integrated into our SAPB1 platform.   We provide comprehensive print managment and marketing fulfillment programs for medium and large sized organizations. ( We have 20 associates and about 6MM in sales - size perspective )
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If there is not an Add-on is there a software solution that is recommended.   Any recommendations or information would be very helpful.

The customers might benefit from using salesforce.com and using the netweaver integration which works with 2007 SP1 and 8.8.
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My company set up a Icloud account under their help desk email but i dont have the password to fix it so i need to be able to change the Icloud apple id to my email address but it wont let me because found my Ipad is turned on and cant change?

My company set up an Icloud apple id under their help desk email by mistake and there isnt a password so how do i change the email address/apple id
to my email address that i do have the password for? I can use the Ipad for everything except the Icloud account.

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
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ITunes Help Desk

Okay I will freely admit this may be more of a rant then a request but I am curious if I am doing something wrong, contacting the wrong people, saying the wrong thing... etc
It always goes down this way:
I have a problem with a download (latest was trying to rent the movie The Guard). Movie seemed to download but then gave error message at the end. Waited a few days, every time I logged into iTunes it downloaded another copy of the movie and gave me the same error message. Last count I had over ten versions saved on my computer.
Go to the "report a problem" link for that purchase and fill out the information.
Because of my previous interactions in these situations I now always tell them the same stuff up-front:
No firewall
No anti-virus
Tried to download multiple times over several days but still get error
Other purchases (before and after) downloaded and play fine
Yet everytime what follows is a minimum of 3 if not 5+ e-mails telling me to check things like:
1. Is your firewall set to allow content through?
2. Have you tried disableing your anti-virus?
3. Have you tried to log out of iTunes and log back in?
So if I know this going in why am I here now... because this time they upped their game and in their effort to fix my problem they "deactivated all my computers".
Now in the poor guys defense maybe there is some way that something on my account may affect one single download but no others... I guess it is possible.
But seriously when I tell them all that stuff up front why do they always insist that the problem has to be on my end.
Wouldn't the simple fact that I have purchased and played other iTunes Content at the same time seem to lead you to think the problem might be with the content/store not the purchaser?
I know I am spitting in the wind. The help desk people just follow a check list.

There is no published email address for the iTunes Store. The web forms are the only contact method provided.
I presume you're using this page, yes?
http://www.apple.com/support/itunes/store/browser/
If so, try clearing your browser's cache and try the page again. If you continue to have problems with the page not displaying any categories, you might try a different web browser.
As to your problem, what model of iPod do you have? Are you aware that rentals are only supported on the iPhone, iPod touch, iPod classic (released in September of 2007 - the older 5th-generation iPod does not support rentals), or iPod Nano (3rd generation)?

Grant access to help desk users to add members to distribution and security groups

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Thanks!

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Hi,
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Hi,
Thank's for response.
I have been cheked mail server is UP and i am able to send mail through FIMService account.
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CorrelationId:
RequestId:
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Solved!
Go to Solution.

I don't have it working yet, but I was able to run a test that forwarded the port to my laptop and I see (via wireshark) the inbound connection. So, while I can log into my server locally, I must have some sort of firewall rule on that server that's preventing connections from the outside.
Verizon, I apologize for implying you were blocking.   This looks like a local issue on my end.

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How to log in with my old Apple account? I forgot my pass and I did change my apple ID before canceling first?? I am from Croatia so did folow al the discussion and the to resolve the problem but no luck. Can not call from Croatia the Apple help desk

How to log in with my old Apple account? I forgot my pass and I did change my apple ID before canceling first?? I am from Croatia so did folow al the discussion and the to resolve the problem but no luck. Can not call from Croatia the Apple help desk.i did try all the options but I can not find the phone number to call from Croatia,
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Watchguard IPS blocks help desk requests - sporadic

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