Web Intelligence export to Excel misses some fields

Hi,
Our system is running BusinessObjects Enterprise XI 3.1 with SP3 (no fix packs). The behavior I'm seeing is when exporting a particular Webi doc to Excel.
Here is some background info for the document I am attempting to export to Excel. The doc contains a section and the section has a crosstab including description header cells. I have added an additional cell at the top of the section with section specific information in it- nothing that strange yet. If my InfoView (Web Intelligence) preferences is set so that 'Select a priority for saving to MS Excel' is set to 'Prioritize easy data processing in Excel' then the exported document is missing the additional cell at the top of the section (all other data is fine). If the setting is set to 'Prioritize the formatting of the documents' then the Excel export works perfectly.
My question is why would this be? The cell is just a simple dimension (string). My only fear about changing this Excel setting is that there is a warning in the 'Business Objects XI 3.1 Release Notes' guide. It states
Large Web Intelligence documents should be saved to Excel format using the "Prioritize data processing" option". The generated Excel might not open if the document is large and saved with the "prioritize formatting" option.
Thanks,
Steve

We are experiencing similar issue using BO 4 SP2 Patch 10 when exporting to Excel with setting 'Prioritize easy data processing in Excel'. Exporting data worked after changing WEBI settings to 'Prioritize the formatting of the documents'
Documentation regarding this option states following:
"Under "Select a priority for saving to MS Excel", select the option that best fits your needs:
u2022 If you want to display the data in a format that is similar to working in Web Intelligence, then
choose Prioritize the formatting of the documents.
u2022 If you want to display the data in a text format, then choose Prioritize easy data processing in
Excel."
If I understand this explanation correctly then both options should have extracted the same content to Excel. Difference should have been how the contents were formatted and should not have caused loss of information.
I logged support ticket for this issue.

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