Weird acting in Device Manager

So my previous post didn't bear much fruit, but hopefully this new info i discovered can help solving my problem.
Here's my situation. I'm using this Iphone 3g for the first time, meaning i need to connect to Itunes in order to activate it. Unfortunately, Itunes won't recognize my device. I've followed every step in the troubleshooting so far, but now i'm stuck in this part where it asks me to find the listing for Apple iPhone in the Device Manager under Universal Serial Bus Controllers or Portable Devices, in order to update its drivers. I've searched everywhere in the device manager to find something resembling what i'm searching for, yet i found nothing.
Here's what i just discovered. I tried replugging the phone, when suddenly this tree category "Other Devices+ Iphone" appeared for a few seconds, but shortly after vanished again. I've reacted quickly to right click and update its drivers, only to see it close down again.
Am i having some kind of connection problem here?

You were right about one thing, and that is that i didn't have the latest logitech software installed. A shame this tree still disappears shortly after i plug the phone in. I'm using the rear ports exclusively now, and i've plugged it in without my mouse, just to see if anything happened. Nothing. The mouse wasn't the cause to this issue i'm afraid.
Any other suggestions?

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IPhone 3GS Not Recognized by PC, iTunes or Device Manager

I'm hoping someone can help me out here, my laptop isn't recognizing my iPhone when I plug it in, it doesn't show in iTunes and it doesn't show in Device Manager either. I've already restored my computer back almost a week, I've reinstalled iTunes, and I've stopped/started the Apple Mobile Device service, I've taken a screen shot to try and force my laptop to see it as a camera, along with whatever else I could find that pertained to my issue, and it still isn't being recognized when I plug it in. It works on another PC (an older HP laptop with the newest iTunes), I'm currently using a Sony VAIO VGN-FW480J Vista 64 with the newest iTunes installed as well. The odd thing is that when my phone was acting up the other day, it put itself in restore mode and my laptop picked it up right away as did iTunes. But when the phone is functioning properly it doesn't see it, and its only been recently that its doing this. Does anyone have any ideas as to whats causing this to happen, and how can it be resolved? Just to save the question from being asked, no the phone is not jailbroken, I did it with my 3g a year or so ago and saw no real gain out of it, so why do it to my 3GS. Thanks in advance for any and all help with the issue.
Semper Fi
Franco

I HAVE A SIMILAR PROBLEM TO THAT I JUST BOUGHT MY 30GB IPOD VIDEO ABOUT 4 HOURS AGO, SINCE THEN I HAVE BEEN REALLY STRUGGLING TO INSTALL IT. A SOON AS I GOT IT, I DID EXACTLY WHAT IT SAID, I WENT TO WWW.APPLE.COM/IPOD/START AND DOWNLOADED THE NEWEST ITUNES VERSION. THEN I PLUGGED IN MY IPOD TO MY COMPUTER, AND ALL THAT HAPPENS IS A LITTLE BUBBLE OPENS UP AND SAYS "FOUND NEW HARDWARE" WHEN I CLICK THAT, IT OPENS UP, AND I CLICK "INSTALL THE SOFTWARE AUTOMATICALLY" WHERE IT SAYS IT, THEN I CLICK NEXT AND WAIT. AFTER, IT SAYS "THE HARDWARE WAS NOT INSTALLED BECAUSE THE WIZARD CANNOT FIND THE NECESARRY SOFTWARE".AFTER I WENT TO WWW.APPLE.COM TO FIND OUT WHAT THE PROBLEM WAS, I'VE LOOKED THROUGH AND READ EVERY ARTICLE THAT CAN PERTAIN TO MY SITUTAION, BUT NONE HAVE HELPED ME I AM DISPLEASED TO SAY, THE LAST ARTICLE I READ WAS THIS ONE:
http://docs.info.apple.com/article.html?artnum=305136
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[t431s] Code 28 in Device Manager for all external storage.

I'm using Windows 8.1 on a t431s. I'm having this problem where none of my external storage is being recognized. Under "Device Manager" any sort of external storage I plug in ends up under "Other devices". When I click on the device, I get Code 28 "The drivers for this device are not installed." Trying to update the driver brings me nowhere. The devices don't appear under disk management.
What's weird is that other USB peripherals such as mice and USB headphones don't have any problem.
Here's what I've tried so far:
Updated the BIOS.
Used Lenovo's SCCM package for Windows 8.1
Tried installing the individual drivers for each hard drive.
Nothing works! What's going on here?
Thank you in advance for any suggestions.
Solved!
Go to Solution.

Hi, Buggy
After doing a bit of research. It seems your not the only one with this issue. WD has had this issue with even Windows 7 since 2012 with other Passport models.
I honestly recommend seeking support with WD about this issue if you have not done so already as the ones who where able to fix this issue did so with updated drivers from WD.
IT Specialist and Consultant
Lenovo Tablet Evangelist
Current Machines: IdeaCentre A300, ThinkPad Tablet, IdeaPad U410, and Yoga 3 Pro Touch
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Lenovo - the latest in DOtabs, DOpads, DOcentre's, DOstations and DOservers!

Device Manager reported driver missing for Officejet 7310 printer

I used the full-feature install software downloaded from HP site to setup an Officejet 7310 printer on a Lenovo T540p laptop with Windows 8.1 64-bit OS. The install and the printer appear to work correctly as I can print and I can also scan from the HP Solution Center utility. However, the Device Manager reports two errors/anomolies as follows.
Under the "Multifunction adapters" entry the Officejet 7300 series Properties shows the Device Status as:
This device is disabled. (Code 22)
Click Enable Device to enable this device.
Under the "Other devices" entry theOfficejet 7300 series Properties shows the Device Status as:
The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver.
I find this a bit baffling as I believe the install software is supposed to include the driver(s), plus the printer seems to function (which could be due to default Microsoft drivers).
Any thoughts on how things got in this state and how to recover would be deeply appreciated as I prefer to not "ignore" the error messages.
Thanks,
Glenn
This question was solved.
View Solution.

Yes I was able to remove the USB instance and rename the network-connected printer instance as the sole printer. I thought that should work, but I was a bit paranoid given the other weird things that happened with the package install.
I'm good to go; thanks again.
Glenn

Satellite Pro L300: WLAN is not in device manager and is missing

Hi,
I have a Toshiba L300 which I downgraded from Vista to WXP months ago. So I decided to stick with Vista and when I installed Vista the WLAN was missing in device manger and it didn't work. I tried downloading drivers adapters from Toshiba drivers download and still didn't work. Only my Ethernet is showing in device manager....btw I have a Realtek WLAN
Also,my VGA graphics card doesn't seem to update driver and when it does it says that the system is below minimum specs.
It's soo weird in WXP it was working fine..... Any solutions?

>I tried downloading drivers adapters from Toshiba drivers download and still didn't work.
What does it mean exactly? Have you installed WLAN driver or not? Is WLAN card installed properly and listed in device manager as Realtek WLAN card?
How to understand you?
Have you problems to install WLAN card or to configure WLAN connection?
If the WLAN card is installed properly enable the card with WLAN switch and then use FN+F8 key combination and be sure card is set to ON.
Which display driver you want to install? Which version?

My computer wont recognize my iphone 4. when i plug it into any computer it doesnt charge. i followed the procedure on the website but the device manager still says unknown device. any ideas how to fix this???

My computer wont recognize my iphone 4. when i plug it into any computer it doesnt charge. i followed the procedure on the website but the device manager still says unknown device. any ideas how to fix this??? the weird thing is it use to work until yesterday. thanks

Will it charge when connected to a wall outlet? The USB port on your computer must be 2.0
Powering Apple and third party peripherals through USB

ISE integration with Mobile Device Management ( MDM ) help required

Dear Techies,
     Am here bring to your notice an different issue and no much resources to support even in PEC or Cisco Document.
     We are conduction a Proof Of Concept (PoC) on Secure Bring Your Own Device ( BYOD ) using Cisco ISE and gonna test all the scenarios like Wired, Wireless and VPN user access.
Setup Brief :
=========
      Our Setup has ISE VM acting as Admin, Monitor and Profiling Device, we have NAC 3315 physical Appliance as Inline posture Device, Wireless LAN controller, Access point and the Identity source as Microsof Active Directory
     Having Plans to Integrate Mobile Device Management ( MDM ) and Citrix VDI setup also.
Activity Brief:
=========
     As of now we have tested the Wired Scenario Authentication and authorization for guest users and gonna carry out the profiling and posture.
Clarifications Required
================
Wired Scenario - Require some configuration / steps on how to carryout posture for the guest wired users i.e. LAPTOP.
Wireless Scenario
MDM can be integrated to ISE ?
How the MDM can be integrated to Cisco ISE configuration or Guide to show the same?
What is the demarcation between MDM and ISE ( i.e. What is the role of ISE and MDM on Mobile Devices ) ?
If MDM is available so then when the control of ISE ends, does MDM do management or ISE will do management of the devices ?
Is MDM will do client provisioning or ISE should do ?
Is MDM send or update patches of Mobile Devices ?
As of now these are the scenarios, kindly revert if any good documents to show this or share your expertise on the Integration Part.
Thanks for Reading...
Arun

I would like to avail your valuable inputs to understand on the Client provisioning part for the Mobile Devices/ Laptop. I understand from your reply that MDM integration is not available in the current release ISE 1.1 - That is correct.
Kindly let me know your views or any documents on the following scenarios with the current release in mind
1. User with Mobile devices connecting to Wireless ( both Employee and Guest ) , How the Flow differs for the Employee and Guest. How the client provisioning is done ( i.e. Like Posturing or Compliance Check ).
The posturing and compliance check is done based on the user authentication information (i.e. AD memberOf vs Guest user) combined with the users endpoint (windows, mac osx, or a mobile device), ISE then has a few decisions to make based on the authorization policies. For example, if a Domain User coming from a Windows 7 machine joins the network, then can either use the nac agent, or the web agent. Then you can scan for registry settings, file settings, program requirements, hotfix compliance...and the list goes on. If the user fails a check then you can either assign an acl for the user so they only have guest access, or you can place them into a remediation vlan the options are entirely up to the requirements and however the solution is implemented.
2. User with Laptop connecting to Wireless ( both Employee and Guest ). How the client provisioning is done ( i.e. Like Posturing   or Compliance Check ).
Guests are usually redirected to the guest portal which they authenticate and their user group falls within the Guest container that is on the ISE internal database, that is usually coupled with an authorization profile that grants them internet access. For the client provisioning, that is usually done based on the operating system, via profiling (dhcp, and user agent string., netmap...etc) and can be fine tuned for all laptops or to a specific set of users based on their group membership.
3. What are advantages of having ISE also in place for Mobile devices, since most of the Mobile related tasks ( like Authentication, Authorization, Profiling and Posture ) are carried out by MDM. I am checking for the significant advantage of having ISE for Client network having only Mobile devices. Kindly clarify.
Currently the advantage of Cisco ISE is that it supports profiling within wireless and really fits well within a network that has mostly Cisco products since they are all part of of the Borderless security initiative being driven on the backend. The product teams for wireless, wired, security (vpn..etc) and ISE are pretty close in building their solutions so that you can get connected with any device any where (sorry for the sales pitch). The latests wireless code is improving and is going to have support similar to the ios sensor for wired devices where dhcp, cdp, and other attributes can be sent in the radius packet for better profiling decisions. With integration for an MDM platform coming soon, and also support for TACACS rumored (have to verify with your account rep) you have options that really stand out from a unit that only supports MDM. Cisco ISE also comes with a wireless product ID so that makes the budget work when it comes to deploying ISE if you arent looking for enforcement on your wired devices.
4. Do you recommend 802.1X Authentication to use for the Employee and Contractor? The Guest user authentication as Open ?
For internal users and vendors the best option by far is dot1x, almost all operating systems are capable of performing dot1x and the 1.1.1 MR has a piece now that can provision the supplicant for the users, by using scep to enroll certificates or configure peap settings.
There is a feature within the guest portal that allows you to statically assign guests into endpoint group, that feature is called device registration web authentication. It seems like an open network but uses mac filtering to assign these devices to an endpoint without requiring users to enter any credentials. They are presented with an AUP page, once they accept their mac address is mapped to the endpoint group
5. How can we ensure the Encryption of traffic from the Guest user to the NAD ( Network Access devices ) ?
This may be a wireless question but I am sure the encryption is done using AES and using dot1x as the key management here is a brief background for this - http://www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a00807f42e9.shtml#L2
You can also use the anyconnect client which can provide macsec which is layer 2 encryption for wired - http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6032/ps6094/ps6120/qa_c67-622477_ns1049_Networking_Solutions_Q_and_A.html
6. We are also looking for VDI ( Citrix, VMware ) solution for the client ( both Employee and Guest ) , how ISE can play a role in securing the VDI environment.
For most thin clients you can perform dot1x authentication on the device itself, however that is something the manufacturer will have to support. This is a little gray for me.
7. Is that any integration required with Citrix or VMware. How the VDI can be offered based on the User role ( i.e. Employee, Contractor or Guest ), since Guest database is available only with ISE, how the checks are made from the VDI environment.
IN ISE there is an identity sequence which can authenticate users in AD first, if the user is not found then it can look in the internal database.
Our solution demands MDM in the integrated solution, As on today ISE cant be integrated with MDM. so what kind of solution we can propose to have MDM and Cisco ISE .Do the clients now enter the network should have already installed the MDM agent (or) any other way of pushing the same to the Client.
Today there is no integration between the devices, the last release time I heard was December for this feature. However it would be best to confirm with your Cisco Account rep on this issue.
Thanks,
Tarik Admani
*Please rate helpful posts*

Drive appears in device manager but not in My Computer

I just wanted to post a solution that took me about 2 hrs to solve. Issue was, my firewire WD TB drive would be seen, by XP (SP3) on boot camp, in xp's device manager but not in My Computer. My goal was to format this as an NTFS drive for my boot camp files. I was unable to format this in Leopard as ntfs either. I tried installing HD drivers and formatting from leopard as FAT32 (just so Windows would see it) but all failed.
The solution I used was as below. (this would not work if you want to retain data on the drive, I didn't care as I was setting up an old drive and reformatting from scratch). Solution:
- Download free 10-day trial of Paragon's NFTS for Mac.
- Install on Leopard (note app seems sparse after download as if it didn't work) but... then...
- Open Disk Utility, you'll notice more options under Erase>Format Options drop down. Paragon acts like a plugin it seems and gives Disk Utility NTFS format options. Don't erase yet...
- Go to Partition tab, Select 1 partition and the options and select Master Boot Record and partition. (Win XP didn't see my 2nd partition when I did this so maybe it can only see the one). Anyhow create 1 big MBR partition.
- Then, go back to erase if you want and zero out.
Drive should then appear when you restart in XP.
I reformatted here from xp too just to be sure that the drive would be fully xp compatible though not sure this would be necessary.
BTW - I also had a 120GB usb drive with the same issue. For some reason with this one I was able to simply erase as FAT32 from leopard without the Paragon plugin and it showed up in XP. Go figure.

Hi Simnap,
Unfortunately Windows XP can only read hard drives that are 2 TB's or less due to barriers set in place by the age of the operating system and the hardware of that time period, even if its still used now. So you may have to partition the drive into (2) 2 TB's or (4) 1 TB's in order for XP to see it. Mac OS X supports 4 TB and above, just not XP.
Kind Regards,
Sidney S. Ramirez

New ATA channel with an exclamation point appear in the device manager at each start (when no new device has been installed)

Good morning,
My desktop, (Win7 64, AMD cpu/ Gigabyte mother board) , started to generate strange problems such as my laser usb printer not reachable even after disinstal/reinstall.
I took a look in the device manager, and found 2 ATA channel with an exclamation point, "drivers not found'. I also found a USB universal controller with the same exclamation point and the same error.
I changed nothing in terms of Bios since the machine was built (AHCI, Raid not active). The main drive is a SSD on primary SATA port, classic drive on the second port.
I deleted the 3 items, the printer started to work again. They reappeared after the next reboot.
Weird thing: it looks like the problems appeared after connecting/disconnecting a Nikon camera to one of the usb port (identified as a mass storage device).
I ran multiple scans (root) in case a virus would have generated the problem, negative.
Last point (can't tell if it's related or not), my browsers started crashing randomly.
Thank you

Hi,
I'd ask your question in the Windows forums here:
http://answers.microsoft.com/en-us/windows
Or perhaps over in the Win7 IT Pro forum here, since you seem fairly comfortable:
http://social.technet.microsoft.com/Forums/en-us/home?category=w7itpro&filter=alltypes&sort=lastpostdesc
This forum is meant for reporting issues with the forums themselves, not product support.
Good luck.
Don't retire TechNet! -
(Don't give up yet - 12,950+ strong and growing)

Can't setup Device Management

I've just installed Server 2.2.1 on a Mac Mini that also runs a few other services for me. For that reason, I don't want to format and start clean.
I'm trying to get the Server up and running, but I'm having trouble getting Profile Managerment in place-- in particular it seems to have trouble with enabling device management.
I'd swear there used to be an obvious place to create self signed certificates, but that seems to have moved. The certificates pane lets me create trusted cert requests. I suspect I'd get what I want by showing all certs, and then selecting "add identity certificate". I chose instead to let Profile Manager create it's own certificate.
When I enable Profile Manager it takes me through the intial steps to start up Open Directory. It appears to create a self signed certificate during this part of the initialization.
Later when it asks me to choose a certificate for device management, it lets me choose the self signed domain.private cert and click next, next goes gray, I get a spinny thing in the bottom left corner of the sheet, and then next goes blue again and it acts as though nothing happened. I can't dismiss the sheet, and there is no way to proceed past this point. When I click back, and then cancel, I see that Open Directory was enabled, and the certificate was created.
From this point, it seems to allow me to enable Profile Manager with the Big Switch, but I can't do anything to enable Device Management. I click configure, choose the self signed cert, see the warning that devices are going to have to trust this cert, but the Next button refuses to dismiss the sheet.
In the process of getting to this point, I'd enabled and disabled a few services, created and destroyed a few OD masters, and some users. I don't know if there's something stuck in a bad state-- that seems to happen pretty often with Server.
Any idea what I'm doing wrong here? Is there any way to wipe just Server clean and start again without wiping the entire machine?

Same here. Any resolution? Device manager used to work fine.

T440p (Windows 7) - Realtek wireless not working, repeatedly being disabled in Device Manager

Hi all,
I have a brand new T440p (type 20AN I believe) with a clean Win7 Pro SP1 install and all Windows Updates. Very soon after starting to use it, the wireless started acting strange, it would disable itself out of nowhere. In Device Manager, it shows with a yellow exclamation (it is called 2x2 11b/g/n Wireless LAN M.2 Adapter), and if I go into details, under General -> Device Status, it says "Windows has stopped this device because it has reported problems. (Code 43)"
If I right click and Disable, then re-enable, it pauses for a second, looks ok, then the Yellow ! comes back. In the Windows Event Log, it repeatedly logs Warning, Source=WLAN-AutoConfig, Event ID = 10002. The error is WLAN Extensibility Module has stopped. Module Path: C:\Windows\system32\Rtlihvs.dll
I've tried looking for a different driver, and I've uninstalled the driver from the PC completely and reinstalled, but same thing happens. The driver I have is version 2010.6.807.2013, Driver Provider is Realtek Semiconductor Corp, dated 8/7/2013. This is the same driver I found right on the Lenovo support site.
I've also tried switching the adapters on and off using F8.
I have run all necessary/relevant Lenovo updates also, from ThinkVantage Tools -> Update and Drivers. Can't recall if there was a BIOS update. I also ran sfc /scannow and it did not find any issues.
I do not have Access Connections installed. I had tried installing it to see if it made a difference, but it did not.
I found this article which seemed pretty relevant, but no help there, issues are not applicable.
Any help or advice is appreciated. Thanks in advance

Furmann,
what is the type of wireless card in your laptop? I opened a ticket with Lenovo and asked for a brand new wifi card, and they ended up sending an Intel Centrino card (forget the number, maybe 6235?) and I swapped that out, and it has been working fine ever since.

Device Manager Can not recognise the Camera

From the first day I installed my iPhone the camera would not connect to my PC. In the device manager my camera comes up in Imaging devices as "iPhone" with an ! inside a yellow circle (Not Triangle)I have deleted the driver and reinstalled it several times, and it is as if it can not find the driver or it does not exist. I also deleted the USB "Apple Mobile Device USB Driver" and reinstalled it and rebooted several times. In the device manager I believe the device should come up under Imaging devices as "Apple iPhone" instead of just "iPhone".
iTunes syncs fine and I can even send photos to the iPhone to the photos app as an album, but I can not get the iPhone photos off the phone except via email
Does anybody know the solution to this problem?

Oh my gosh! I was having this problem, too! I found the solution, tho. It really worked!
I was having a pretty serious problem that started when I upgraded to iPhone 3.1. While iTunes recognized my iPhone, iPhoto didn't.
And if I opened iPhoto, I couldn't see the camera. Same with Image Capture - it said no device detected. I know there was no problem in 3.0.
Luckily, there are other ways to get the photos off the iPhone, and luckily iTunes recognizes the phone, but that of course is not the point.
Good news is that I believe I found the fix. Click through and I'll see if I can explain it.
For some reason, it has to do with photos saved to the camera roll that were not shot with the iPhone. In other words, photos saved from email or screenshots. I have no idea why that would be, but once I deleted the non-shot photos, iPhoto launched normally and all was right with the world.
The problem is mentioned several times in the Apple support forums and everyone with it is running iPhone 3.1 and Snow Leopard 10.6.1. Restoring the iPhone, rebooting and repairing permissions from the Snow Leopard disc has no effect. The only fix I've found is my weird one.
Anyone else seeing this problem? Anyone find a different fix? Please let me know in the comments or interact with me on Twitter or Facebook.
Thanks and thanks for calling.
http://www.chicagonow.com/blogs/iphone-therefore-iblog/2009/09/iphoto-doesnt-rec ognize-iphone.html

P4 listed twice in device manager

why is the P4 processor listed twice in the device manager?

HT = HyperThreading.
Well, a 100% you've got a C-Stepping processor running and you've enable MPS mode in BIOS, so even with one physical processor onboard, you'll still see two in Device Manager because, HT function enables you to make a HT enabled processor (mainly the C-Stepping, i.e. 2.4GHz C) to be acted as two processor by "splitting" it virtually to function like a dual processor system.
All the Best... :D!!!

Playbook is faling to communicate using Desktop SW but BB Device Manager Shows PB as connected

I'm running the Playbook OS 2.0.1.358 and Desktop SW 7.1.0.32 on Windows 7. I've uninstalled and reinstalled DTSW. I've tried 3 different USB cables. The Blackberry Device Manager sees the playbook and shows it as connected.
It's the DTSW that says it canot "communicate" with the device. I've tried to run the Update that it offers to install, but that fails too.
This was working a month ago. Any ideas? Thanks!

Already had done that. The weird thing here is that the BB Device Manager in the system tray has no problem seeing the PB.
Also, am I missing something or is USB the only support for PB? In the DTSW Bluetooth Configuration, it says that "this version of BB Desktop SW doesn't Support Bluetooth connections with BlackBerry Playbook tablets."
Bluetooth Bridge with my Torch is working great.

Equium A200-26D - Error code 19 in device manager on USB ports

I have decided to try Windows 7 but the usb ports don't work in device manager all the usb root hubs have a yellow triangle and the device status says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".
I've tried uninstalling them through device manager and restarting the computer and downloading and reinstalling the vista drivers, as I can't seem to find Windows 7 drivers, but none of that fixed anything. I was wondering if there was anything else I could try or if I could get a link to the right drivers.

Firstly I'll state I know first hand that sarcasm and being generally rude via a forum will not get issue's resolved any faster , but I feel raped by Toshiba and 3rd parties and obliged to post
Lets start at the beginning , that's usually the best place .
On 2008 I bought a Toshiba , being a 3D artist I thought this would be a great investment .
But sadly I was wrong .
Purchased at PC WORLD GLASGOW - for 450 GBP "just for geographical reference "
Once I had opened the shinny new box and carefully unwrapped the dangerous contents , I switched on my laptop with bated breath........................
Guess what ?
3 dead pixels not at the side nor the top but right in the middle .
Now you can understand my concerns being a graphics artist , but this issue was quickly resolved "After a Huge fight with PC world because there generative manager policy for today was
" You cant return Unless it had 5 or more dead pixels "
" WRONG ANSWER MY FRIEND "
Ok ,so excellent they swapped it ,after I had to fork out another 50 GBP for an upgraded version because they had none in stock ! .
So effectively I got another machine that I didn't want for extra money .....superb
Ok so, I get this machine home , TOSHIBA EQUIUM A210
everythings fine and dandy for about 1 week
A) DVD DRIVE
-At first I notice the DVD drive acting funny , reading discs then not reading them it lost all function except the ability to read ,ok not a problem I have a home PC that can burn discs ,I'll let that one slip .
B) PAINT FLAKING OFF
the paint on front panel "where the lights are " starts to flake and fall off .
-Ok I'll put that down to wear and tear but its still only a month old
C) OVER HEATING (MEGA) Burnt my daughters arm .
- As I mentioned above I do graphics , this machine main purpose was to browse the internet ,maybe a few world docs , not render out 9 million polyz , I fully understand this concept .
but it started to overheat , I'm not talking about a little bit warm , I'm talking full on ,that much you could cook an egg on . not only did the machine but also the power pack . remembering this machine is still less than 2 months old .
The heat was that intense that it burnt a perfect rectangle onto my 3 year old daughters arm .
-arguing with my wife not to sue for faulty/dangerous electrical goods I phoned customer services up , and spoke to a very nice gentlemen that was happy to help .
Excellent Laptop getting picked up and taken away to get fixed ----SEE CUSTOMER SERVICES NOTES .
I was that considerate that I re-formatted the machine ,dragged all the essential tools onto the desktop ,you know control panel , system setting ect . and even made a nice jpeg schematic where the faults are "because I know how much off a pain in the teeth it can be working on the tech side and anything I can do to help "
1 or 2 weeks later I get my newly refurbished laptop back .
Superb , or so I thought ...................
Jump forward 6 months later , just before the manufactures warranty runs out IRONICALLY
Inbetween random faults and the paint starting to fall of AGAIN ,
The machine starts to switch its self randomly off ! without prior warning .
"Ok , maybe it was just a system fault , I'll restore .
Nope still doing it , Maybe its the battery not holding charge and it's struggling to detect it ?????
Nope its still cutting out ................
May I also add after the return off the machine ,which in my professional opp " YOU JUST REPLACED THE SHELL AND BLEW THE DUST OFF " . --------- PLEASE POST CUSTOMER SERVICES NOTES ...."maybe I'm wrong ?"
Now due to the machine randomly switching it's self off it caused massive corrupt sectors and chkdisk errors and loss of data ."some of which was costly , but functionally I'm an intelligent spices I managed to back MOST data up .
Ok so not a problem It's getting old (1year and 3weeks to be exact ) , its generally used for Internet ,theres some work and some personal photos ,nothing thats going to rock your world .
I'll use it for that .
OVERHEATING AGAIN :
Now this can be caused by dust ,also quoted by one of your ignorant members of staff .--
!!!!but this was caused by another mass produced product ,quickly shipped out and grossly missing product user safety testing .....................
HOW DO I KNOW THIS ::::::::::::::::::::::;
Mainly because when you Google Toshiba A210 it hits over 3 million user faults / problems
"Excuse me for sounding like one of your tech guys , but I used google search string to legitimize the search "
and the evidence is there .
Ok so its overheating ,thats maybe why it keeps cutting out ?
not a problem ,not UNTILL TODAY .
"sorry it took so long to get here "
So today My daughter "now 4 " is playing on nickjnr home page "Carefully avoiding the hot lava that pours from the heat vent at the side , and it cuts out again ....
Goto Switch back on
" A method we now call " PULL THE PLUG OUT AND SWITCH ON AND OFF 5 TIMES ,STAND ON 1 LEG & PRAY .............
and up pops this
some here may have seen this before ...................
THIS IS CAUSED by poor programming and bad development
BIOS :
Its called BIOS lock "and yes i did try , TOSHIBA , ADMIN , 12345678 blah blah blah " effectivily the machines decides to encrypt or maybe not encrypt a password , just depends how it feels that day .
Toshiba know about this fault and offer a fix ##maybe at a price ,just depends on what sales rep you get ##
This is the whole point of the conversation so If I lost you with bad grammer / spelling at any point in the post please PAY ATTENTION this is the IMPORTANT PART
================================================== ==========================
I searched ways to brute force , fix , remove battery and so on when I decided enough was enough this machine is faulty -------I'm going to give legal jargon here just so you know where on the same page .
The Sale of Goods Act 1979 as amended
Goods must be:
???????????????¢?????¢??? ??????¢???¬?????¢???????? ???¢fit for the purpose they are made for
???????????????¢?????¢??? ??????¢???¬?????¢???????? ???¢safe
???????????????¢?????¢??? ??????¢???¬?????¢???????? ???¢durable - last for a reasonable time
???????????????¢?????¢??? ??????¢???¬?????¢???????? ???¢have no minor defects
???????????????¢?????¢??? ??????¢???¬?????¢???????? ???¢acceptable in look and finish
There's others if you would like me to continue ,even better ones but I'll just use this one right now , just to be polite .
Your PRODUCT was faulty since it left the covaor belt , your people should have picked up on this when it got returned but I'm sure they may have been busy ! .
Now we can argue these points and justifications but ontop all that .................
this hurts the most .
Today I phoned - TOSHIBA CUSTOMER SERVICES :
"Sorry Mr Scott for the problem you can either wait and we'll send someone out to fix it , OR I QUOTE you can take it to PC WORLD and because there TECHGUYS they will be obliged to fix FOR FREE due to it being purchased there .
I PHONE SEVERAL PCWORLD NUMBERS UP and bounced there calls try to get an answer before someone on the end says # " Maybe you should take into your local store 15 miles away " ----
great thinking sherlock
OK
I GOTO PC WORLD : Yet another human with the capacity of a moth , 300 million sp3rm and that's the one that got threw .
TELLS ME " We don't do that because we are are not obliged to fix it " ,"But i have a piece of paper with a customer reference that a trusted toshiba services man gave me
Ok hold my breath walk out and go and phone TOSHIBA up again not a problem ................
This is where it gets good , I phone you after speaking to another 4 or 5 people on your side .
When I get to speak to someone that's happy to help but at a price ,who decides to become law and Order roled into one, the conversation gets silly and YOU throw potential threats and jargon around #congrates your grease monkey can read off a pdf document ,well so can mine ,but fortunate she has practiced Law for the last 10 years and is pretty accurate ...
but again I said Polite so here it is :
YOUR QUOTE TO FIX YOUR PRODUCT ::: 100 + GBP give or take just depends on how constructive your people decide to be that day ...
So here is my QUOTE
PHONE CALLS
TOSHIBA 8 : average length 20 minutes 8 GBP
PC WORLD 4 @ 1.50 min 15 GBP
GAS / FUEL : 15 GBP
Loss of Earnings : 90 GBP @ 5 DAYS 410 GBP
Damages " DO YOU GET MY POINT YET ? "
As I mentioned I'm a reserved man ,but getting shafted by TOSHIBA from all angles does has Limits
Now what I would like to see arriving on my front door is a new brand spanking Laptop with " WE ARE SORRY " note attached .
but for some reason I don't get that impression ?????
I'm hoping we can remedy this issue in a sensible fashion ,
If we can't , I do have a great idea of posting a YOUTUBE video of me destroying your product with several sharp objects , counter productive maybe ,but when it hits a million hits I'm sure I will get another company to give me a laptop out the kindness of there heart ................
Now for forum posters I apologize for raining on your day , to TOSHIBA please try to understand why I'm a little bit upset .
Have a nice day
PEACE .
onlinerender
PM ME .......................................

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