Welcome to Crossgrade Program h*ll

Hi All,
So I am one of those who is going through the Final Cut and Logic Express Crossgrade programs. I love Apple products, but sometimes the process to get said products are convoluted. The Logic Express 7.2 Crossgrade Program is an example. Those who are familiar with it know that you snail mail your original disks to an address in Indiana, and then wait. If you don't get anything in the mail, there's a status check online that you can do. I just did, and that's where the pain begins.
My status shows Rejected. No reason. No contact numbers. Just Rejected. So I called the Apple Store yesterday, and the nice lady there said she couldn't help me, but told me to call the number on the order form that originally went with the disk.
Thankfully I had kept copies of the original form. I looked at both my Final Cut and Logic upgrade forms. Same credit card numbers used, same expiration dates, but the Final Cut order went through no problem. Hmm, warning flag #1.
Anyway, I called the number on the form. Another nice lady told me that the Final Cut order shipped (hooray) and the Logic order was rejected because the expiration date for the credit card was wrong (this was warning flag #2). I told her that since I had sent in for both the Final Cut and Logic upgrades, using the same credit card, I found that strange. I asked if I could give her the information again. The response was "no, you have to fax it in, here's the fax number." Warning flag #3.
So I redid my information, faxed it to the number. I was all done by noon. This morning I rechecked my status online, and sure enough it still shows as rejected. I called the customer service number again, and this time I was told the same thing as yesterday. I said that I faxed all that information in, and was told fax it again. I asked if there was anyone else I could talk with about this, and was told "no".
Here's the problem: Apple, you have my original disks. I'm faxing credit card information to god knows where. I can't seem to get a straight answer, and all I want is my $29 crossgrade. I can't find any email links to the crossgrade program customer service, nor is there any apparent escalation path. Calling isn't doing any good, because even though the rep can tell me the status, they can't help me resolve any issues.
If anyone has any recommendations, I would greatly appreciate it because I feel like I'm operating in a black hole right now.
Thanks.
17 Powerbook and 2.7 Dual G5   Mac OS X (10.4.5)  

I couldn't believe they wanted me to mail my original disk in and wait for a lousy 29 bucks..I spoke to 10 people at apple before they finally said there was no other way.
So I havent upgraded..
Why not have it as a download for gods sake!@#$%^&

Similar Messages

  • Crossgrade Program Procedure Is Bad Idea

    It requires everyone to send all their original programs disc to Indiana, and hope the fulfillment team gets right.
    If they don't you are out of luck.
    If the discs are lost, you are out of luck.
    If you have to reinstall following a crash, you are out of luck.
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  • I'm in a java programming class and i'm stuck.. so please help me guys...

    Please help me, i really need help.
    Thanks a lot guys...
    this is my error:
    C:\Temp>java Lab2
    Welcome!
    This program computes the average, the
    exams
    The lowest acceptable score is 0 and th
    Please enter the minimum allowable scor
    Please enter the maximum allowable scor
    Was Exam1taken?
    Please Enter Y N or Q
    y
    Enter the Score for Exam1:
    65
    Was Exam2taken?
    Please Enter Y N or Q
    y
    Enter the Score for Exam2:
    32
    Was Exam3taken?
    Please Enter Y N or Q
    y
    Enter the Score for Exam3:
    65
    Was Exam4taken?
    Please Enter Y N or Q
    y
    Enter the Score for Exam4:
    32
    Was Exam5taken?
    Please Enter Y N or Q
    y
    Enter the Score for Exam5:
    32
    Score for Exam1 is:65
    Score for Exam2 is:32
    Score for Exam3 is:32
    Score for Exam4 is:32
    Score for Exam5 is:32
    the Minimum is:0
    the Maximum is:0
    Can't compute the Average
    Can't compute the Variance
    Can't compute the Standard Deviation
    this is my code:
    // Lab2.java
    // ICS 21 Fall 2002
    // Read in scores for a student's exams, compute statistics on them, and print out
    // the scores and statistics.
    public class Lab2
         // Create a manager for this task and put it to work
         public static void main(String[] args)
              ExamsManager taskManager = new ExamsManager();
              taskManager.createResults();
    // ExamsManager.java for Lab 2
    // ICS 21 Fall 2002
    // make these classes in the Java library available to this program.
    import java.io.BufferedReader;
    import java.io.InputStreamReader;
    import java.io.IOException;
    import java.text.NumberFormat;
    // ExamsManager creates managers and contains the tools (methods) they need to do their
    // job: obtaining exam information, computing statistics and printing out that information
    class ExamsManager
         // INVALID_INT: special integer value to indicate that a non-integer
         // was entered when an integer was requested. It's chosen so as not to
         // conflict with other flags and valid integer values
         public static final int INVALID_INT = -9999;
         // valid user response constants:
         public static final String YES = "Y";               // user responded "yes"
         public static final String NO = "N";               // user responded "no"
         public static final String EXIT_PROGRAM = "Q";     // user responded "leave the program NOW"
         // INVALID_RESPONSE: special String value to indicate that something other than
         // "Y", "N" or "X" was entered when said was required
         public static final String INVALID_RESPONSE = "!";
         // ABSOLUTE_MIN_SCORE and ABSOLUTE_MAX_SCORE represent the smallest
         // minimum score and the largest maximum score allowed by the
         // program. (The allowable minimum and maximum for one
         // execution of the program may be different than these, but
         // they must both lie within this range.)
         public static final int ABSOLUTE_MIN_SCORE = 0;
         public static final int ABSOLUTE_MAX_SCORE = 1000;
         // The manager needs a place to store this student's exams
         private OneStudentsWork thisWork;
         // ...places to store the min and max scores allowed for these exams
         private int minAllowedScore;
         private int maxAllowedScore;
         // ...and a place to hold input coming from the keyboard
         BufferedReader console;
         //                    -------------------- Constructor --------------------
         // ExamsManager() make managers that delegate the major tasks of the program
         public ExamsManager()
         //                    -------------------- Processing methods --------------------
         // createResults() is the "manager at work": it calls assistants to welcome the user,
         // initializes things so we can read info from the keyboard,
         // obtain the minimum and maximum allowed scores,
         // obtain a student's work and comute the statistics on it and
         // print out the scores and the statistics
         public void createResults()
              // *** YOUR CODE GOES HERE ***
              printWelcomeMessage();
              readyKeyboard();
              obtainMinAndMaxAllowedScores();
              obtainOneStudentsWork();
              printResults();
         //                    -------------------- User input methods --------------------
         // readyKeyboard() sets up an input stream object 'console' connected to the keyboard
         // so that what's typed can be read into the program and processed.
         // Do not modify this code!
         private void readyKeyboard()
                   console = new BufferedReader(new InputStreamReader(System.in));
         // obtainMinAndMaxAllowedScores() asks the user to enter the minimum
         // and maximum allowable scores for this execution of the program.
         // Both the minimum and maximum allowable scores must be between
         // ABSOLUTE_MIN_SCORE and ABSOLUTE_MAX_SCORE (inclusive). This
         // method should continue to ask the user for a minimum until a
         // valid one is entered (or EXIT_PROGRAM is entered), then continue
         // to ask the user for a maximum until a valid one is entered. If
         // the minimum entered is greater than the maximum entered, the
         // whole thing should be done again.
         public void obtainMinAndMaxAllowedScores()
              // *** YOUR CODE GOES HERE ***
              int response = INVALID_INT;
              if (response >= minAllowedScore && response <= maxAllowedScore)
                   System.out.print("Please enter the minimum allowable score:");
                   response = getIntOrExit();
              while (response > maxAllowedScore || response < minAllowedScore)
                   System.out.print("Please enter the minimum allowable score:");
                   response = getIntOrExit();
              if (response <= ABSOLUTE_MAX_SCORE && response >= ABSOLUTE_MIN_SCORE)
                   System.out.print("Please enter the maximum allowable score:");
                   response = getIntOrExit();
              while (response > ABSOLUTE_MAX_SCORE || response < ABSOLUTE_MIN_SCORE)
                   System.out.print("Please enter the maximum allowable score:");
                   response = getIntOrExit();
              /*int response;
              String allowedMin;
              boolean done = true;
              do
                   done = true;
                   System.out.print("Please enter the minimum allowable score:");
                   response = getIntOrExit();
                   allowedMin = getYNOrExit();
                   if(allowedMin == EXIT_PROGRAM)
                        System.exit(0);
                   else if (response >= ABSOLUTE_MIN_SCORE)
                        done = true;
                   else if (response >= ABSOLUTE_MAX_SCORE)
                        done = false;
                        System.out.println("INVALID: " + INVALID_INT);
                        System.out.print("Please enter the minimum allowable score:");
                        response = getIntOrExit();
              }while (!done);
    /*          System.out.print("Please enter the maximum allowable score:");
              response = getIntOrExit();
              if (response <= ABSOLUTE_MAX_SCORE)
              return response;
              else if (response <= ABSOLUTE_MIN_SCORE)
                   response = INVALID_INT;
              while (response == INVALID_INT)
                   System.out.print("Please enter the maximum allowable score:");
                   response = getIntOrExit();
              do
                   done = true;
                   System.out.print("Please enter the minimum allowable score:");
                   response = getIntOrExit();
                   String allowedMax;
                   if(allowedMin == EXIT_PROGRAM)
                        System.exit(0);
                   if (response <= ABSOLUTE_MAX_SCORE)
                        done = true;
                   else if (response <= ABSOLUTE_MIN_SCORE)
                        done = false;
                        System.out.println("INVALID: " + INVALID_INT);
                        System.out.print("Please enter the maximum allowable score:");
                        response = getIntOrExit();
              }while (!done);
         // The overall strategy to building up a student work object is
         // to have the student-bulding method call on the exam-building
         // method, which calls upon user input methods to get exam info.
         // Thus, user entered info is successively grouped together
         // into bigger units to build the entire student information set.
         // obtainOneStudentsWork() builds the five exams
         // and constructs the student work object from them
         private void obtainOneStudentsWork()
              // *** YOUR CODE GOES HERE ***
              int index = 1;
              Exam exam1 = buildOneExam(index);
              index = 2;
              Exam exam2 = buildOneExam(index);
              index = 3;
              Exam exam3 = buildOneExam(index);
              index = 4;
              Exam exam4 = buildOneExam(index);
              index = 5;
              Exam exam5 = buildOneExam(index);
              thisWork = new OneStudentsWork(exam1, exam2, exam3, exam4, exam5);
         // buildOneExam(thisTest) reads the exam information for one exam and returns an
         // Exam object constructed from this information. Uses obtainWasExamTaken() to
         // determine if the exam was taken and obtainOneScore() to get the exam score, if needed.
         private Exam buildOneExam(int thisTest)
              // *** YOUR CODE GOES HERE ***
              int score = 0;
              if(obtainWasExamTaken(thisTest))
                   score = obtainOneScore(thisTest);
              return new Exam(score);
              else
              return new Exam();
              System.out.println("Enter score for exam1:");
              Exam exam1 = new Exam(getIntOrExit());
              System.out.println("Enter score for exam2:");
              Exam exam2 = new Exam(getIntOrExit());
              System.out.println("Enter score for exam3:");
              Exam exam3 = new Exam(getIntOrExit());
              System.out.println("Enter score for exam4:");
              Exam exam4 = new Exam(getIntOrExit());
              System.out.println("Enter score for exam5:");
              Exam exam5 = new Exam(getIntOrExit());
         // obtainWasExamTaken(thisTest) keeps asking the user whether 'thisTest' was taken
         // (e.g., "Was exam 1 taken? Enter Y, N or Q", if thisTest equals 1)
         // until s/he provides a valid response. If Q is entered, we leave the
         // program immediately; if Y or N (yes or no), return true if yes, false if no
         private boolean obtainWasExamTaken(int thisTest)
              // *** YOUR CODE GOES HERE ***
              String response = INVALID_RESPONSE;
              System.out.println("Was Exam" + thisTest + "taken?");
              while (response.equals(INVALID_RESPONSE))
                   System.out.println("Please Enter" + " " + YES + " " + NO + " " + "or" + " " + EXIT_PROGRAM);
                   response = getYNOrExit();
              if (response.equals(YES))
              return true;
              else
              return false;
         // obtainOneScore(thisTest) keeps asking the user to enter a score for
         // 'thisTest' (e.g., "Enter the score for exam 1", is thisTest equals 1)
         // until s/he provides one within range or s/he tells us to exit the program.
         private int obtainOneScore(int thisTest)
              // *** YOUR CODE GOES HERE ***
              int response = INVALID_INT;
              if (response >= minAllowedScore && response <= maxAllowedScore);
                   System.out.println("Enter the Score for Exam" + thisTest + ":");
                   response = getIntOrExit();
              while (response > ABSOLUTE_MAX_SCORE || response < ABSOLUTE_MIN_SCORE)
                   System.out.println("INVALID: " + INVALID_INT);
                   System.out.println("Please Enter again:");
                   response = getIntOrExit();
              return response;
         // scoreIsWithinRange() returns true if the given score is inside of
         // the allowable range and false if it is out of range
         private boolean scoreIsWithinRange(int score)
              // *** YOUR CODE GOES HERE ***
              if (score >= minAllowedScore && score <= maxAllowedScore)
                   return true;
              else
                   return false;
         // getYNQ() reads a String from the console and returns it
         // if it is "Y" or "N" or exits the program if "Q" is entered;
         // the method returns INVALID_RESPONSE if the response is other
         // than"Y", "N" or "Q".
         // Do not modify this code!
         private String getYNOrExit()
              String usersInput = INVALID_RESPONSE;
              try
                   usersInput = console.readLine();
              catch (IOException e)
                   // never happens with the keyboard...
              usersInput = usersInput.toUpperCase();
              if (usersInput.equals(EXIT_PROGRAM))
                   System.out.println("Leaving...");
                   System.exit(0);
              if (usersInput.equals(YES) || usersInput.equals(NO))
                   return usersInput;
              else
                   return INVALID_RESPONSE;
         // getIntOrExit() reads an integer from the console and returns it.
         // If the user types in "Q", the program exits. If an integer is entered,
         // it is returned. If something that is not an integer (e.g. "Alex"), the
         // program returns INVALID_INT
         // Do not modify this code!
         private int getIntOrExit()
              String usersInput = "";
              int theInteger = 0;
              try
                   usersInput = console.readLine();
              catch (IOException e)
                   // never happens with the keyboard...
              // if the user wants to quit, bail out now!
              if(usersInput.toUpperCase().equals(EXIT_PROGRAM))
                   System.out.println("Program halting at your request.");
                   System.exit(0);
              // see if we have an integer
              try
                   theInteger = Integer.parseInt(usersInput);
              catch (NumberFormatException e)
                   // user's input was not an integer
                   return INVALID_INT;
              return theInteger;
         //                    -------------------- User output methods --------------------
         // printWelcomeMessage() prints a welcome message to the user explaining
         // what the program does and what it expects the user to do. In
         // particular, it needs to tell the user the absolute lowest and
         // highest acceptable exam scores
         private void printWelcomeMessage()
              // *** YOUR CODE GOES HERE ***
              System.out.println("Welcome!");
              System.out.println("This program computes the average, the variance, and the standard deviation of 5 exams");
              System.out.println("The lowest acceptable score is 0 and the highest is 1000");
         // printResults() prints all of the scores present, then prints the
         // statistics about them. The statistics that can have factional parts
         // -- average, variance and standard deviation -- should be printed with
         // exactly three digits after the decimal point. If a statistic could not be
         // computed, a message to that effect should print (NOT the "phony" value stored
         // in the statistic to tell the program that the statistic could not be computed).
         public void printResults()
              // These statements create a NumberFormat object, which is part
              // of the Java library. NumberFormat objects know how to take
              // doubles and turn them into Strings, formatted in a particular
              // way. First, you tell the NumberFormat object (nf) how you'd like
              // the doubles to be formatted (in this case, with exactly 3
              // digits after the decimal point). When printing a double you call
              // format to format it -- e.g. nf.format(the-number-to-format)
              NumberFormat nf = NumberFormat.getInstance();
              nf.setMinimumFractionDigits(3);
              nf.setMaximumFractionDigits(3);
              // *** YOUR CODE GOES HERE ***
              System.out.println("Score for Exam1 is:" + thisWork.getExam1().getScore());
              System.out.println("Score for Exam2 is:" + thisWork.getExam2().getScore());
              System.out.println("Score for Exam3 is:" + thisWork.getExam3().getScore());
              System.out.println("Score for Exam4 is:" + thisWork.getExam4().getScore());
              System.out.println("Score for Exam5 is:" + thisWork.getExam5().getScore());
              if (thisWork.getStatistics().getMinimum() == Statistics.CANT_COMPUTE_STATISTIC)
                   System.out.println("Can't compute the Minimum");
              else
                   System.out.println("the Minimum is:" + thisWork.getStatistics().getMinimum());
              if (thisWork.getStatistics().getMaximum() == Statistics.CANT_COMPUTE_STATISTIC)
                   System.out.println("Can't compute the Minimum");
              else
                   System.out.println("the Maximum is:" + thisWork.getStatistics().getMaximum());
              if (thisWork.getStatistics().getAverage() == Statistics.CANT_COMPUTE_STATISTIC)
                   System.out.println("Can't compute the Average");
              else
                   System.out.println("the Average is:" + thisWork.getStatistics().getAverage());
              if (thisWork.getStatistics().getVariance() == Statistics.CANT_COMPUTE_STATISTIC)
                   System.out.println("Can't compute the Variance");
              else
                   System.out.println("the Variance is:" + thisWork.getStatistics().getVariance());
              if (thisWork.getStatistics().getStandardDeviation() == Statistics.CANT_COMPUTE_STATISTIC)
                   System.out.println("Can't compute the Standard Deviation");
              else
                   System.out.println("the Standard Deviation is:" + thisWork.getStatistics().getStandardDeviation());
    // OneStudentsExams.java for Lab 2
    // ICS 21 Fall 2002
    // OneStudentsWork is the exams and the statistics computed from
    // them that comprise one student's work
    class OneStudentsWork
         public static final int NUMBER_OF_EXAMS = 5;
         // The student is offered five exams...
         private Exam exam1;
         private Exam exam2;
         private Exam exam3;
         private Exam exam4;
         private Exam exam5;
         // The statistics on those exams
         Statistics studentStats;
         //                    -------------------- Constructor --------------------
         // Takes five constructed exam objects and store them for this student.
         // Constructs a statistics object that holds the stats for these exams and
         // store it in studentStats.
         public OneStudentsWork(Exam test1, Exam test2, Exam test3, Exam test4, Exam test5)
              // *** YOUR CODE GOES HERE ***
              exam1 = test1;
              exam2 = test2;
              exam3 = test2;
              exam4 = test4;
              exam5 = test5;
              studentStats = new Statistics(test1, test2, test3, test4, test5);
         //                    -------------------- Accessor methods --------------------
         // getExamX() methods make available ExamX
         public Exam getExam1()
              return exam1;
         public Exam getExam2()
              return exam2;
         public Exam getExam3()
              return exam3;
         public Exam getExam4()
              return exam4;
         public Exam getExam5()
              return exam5;
         // getStatistics() makes available the Statistics object that is part of this student's work
         public Statistics getStatistics()
              return studentStats;
    // Statistics.java for Lab 2
    // ICS 21 Fall 2002
    // A Statistics object stores the statistics for a group of Exams.
    class Statistics
         // This constant denotes a statistic that cannot be
         // computed, such as an average of zero scores or a variance
         // of one score.
         public static final int CANT_COMPUTE_STATISTIC = -9999;
         // The stats
         private int minimum;
         private int maximum;
         private int numberOfExamsTaken;
         private double average;
         private double variance;
         private double standardDeviation;
         //                    -------------------- Constructor --------------------
         // Calculates (initializes) the statistics, using passed-in exams.
         // Note that the order of computing thst stats matters, as some
         // stats use others; for instance, variance must be computed before
         // standard deviation.
         public Statistics(Exam exam1, Exam exam2, Exam exam3, Exam exam4, Exam exam5)
              // *** YOUR CODE GOES HERE ***
              calculateAverage(exam1,exam2,exam3,exam4,exam5);
              calculateVariance(exam1,exam2,exam3,exam4,exam5);
              calculateStandardDeviation(exam1,exam2,exam3,exam4,exam5);
         //                    -------------------- Accessor methods --------------------
         // getNumberOfExamsTaken() makes available the number of exams this student undertook
         public int getNumberOfExamsTaken()
              return numberOfExamsTaken;
         // getMinimum() makes the minimum available
         public int getMinimum()
              return minimum;
         // getMaximum() makes the maximum available
         public int getMaximum()
              return maximum;
         // getAverage() makes the average available
         public double getAverage()
              return average;
         // getVariance() make the variance available
         public double getVariance()
              return variance;
         // getStandardDeviation() make the standard deviation available
         public double getStandardDeviation()
              return standardDeviation;
         //                    -------------------- Statistics methods --------------------
         //     ---> Note: all statistics are to be computed using the number of exams taken
         // calculateNumberOfExamsTaken() computes the number of tests the student took
         // and stores the result in 'numberOfExamsTaken'
         // (Note this statistic can always be computed.)
         private void calculateNumberOfExamsTaken(Exam exam1, Exam exam2, Exam exam3, Exam exam4, Exam exam5)
              // *** YOUR CODE GOES HERE ***
              numberOfExamsTaken = OneStudentsWork.NUMBER_OF_EXAMS;
         // calculateMinimum() sets 'minimum' to the minimum score of exams taken, or
         // to CANT_COMPUTE_STATISTIC if a minimum can't be computed.
         private void calculateMinimum(Exam exam1, Exam exam2, Exam exam3, Exam exam4, Exam exam5)
              // *** YOUR CODE GOES HERE ***
              /*min = exam1.getScore();
              if (min > exam2.getScore())
                   min = exam2.getScore();
              if (min > exam3.getScore())
                   min = exam3.getScore();
              if (min > exam4.getScore())
                   min = exam4.getScore();
              if (min > exam5.getScore())
                   min = exam5.getScore();
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    Your code is absolutely unreadable - even if someone was willing to
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