What do i do if i dropped my iphone 5 and it wont turn on, charge, or sync with itunes!

iphone 5 wont turn on and charge and sync to itunes. HELP

Please make a Genius Appointment and take it in for service.

Similar Messages

  • I dropped my iphone and it wont turn on what should i do?

    I dropped my ipone 4s and it turned off. it happened before and i eventually got it working after charging it. I put the charger in and it started to turn on but the screen was green instead of black and there was a wierd dar k bit in the middle and a white line at the edge. It keeps doing that and turning off again What should I do?

    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • I dropped my iphone and it wont turn on. I tried connecting it to my laptop to restore it but it wont connect. what do i do?

    help please!

    If you have Apple Care, I would take it to an Apple Store. If you do not, then I would reccomend taking it to the place you bought it (Best Buy, Carrier Store, etc.)

  • Dropped ipad 2 and it wont turn on

    Dropped ipad 2 and it wont turn on

    Try this and see if it starts up.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • What do i do if my ipod wont turn on, charge, or connect to itunes

    what do i do if my ipod wont turn on, charge, or connect to itunes

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Have iPhone 4 and now have an iPad which is synced with iTunes but how do I match what is on the phone to the pad? I have transferred to iCloud but it won't seem to show up?

    Struggling to get content from iCloud that has iPhone content to show up on my new iPad, any help would be great. Thanks

    Call Apple Customer Relations - 1800-767-2775
    WARNING:  DUE TO SECURITY REASONS, PLEASE DO NOT POST YOUR COMPUTER'S SERIAL NUMBER AND/OR CASE NUMBER ON THESE MESSAGE BOARDS.

  • IPhone 5 will not be recognized by iTunes or charge while on but when turned off the iPhone will charge just fine but still won't sync with iTunes what should I do?

    Was charging my iphone 5 for about an hour or so after charging unplugged and went to playing games phone was at 5% so I grabbed my cable and plugged it into the wall nothing happened tried three different chords and blocks and sockets afterwards I plugged my phone into the computer and it wouldn't charge or sync with iTunes it acted as if it wasn't even plugged in so I shut the phone off and though I'd give It a break and try again later. As I got ready to go to bed I though I'd try to plug it back in and see if anything happened nothing did so I just left it I went to mess with it this morning and come to find out it was at 100% I continued to mess with it and i came to the conclusion that it only charges when turned off. I can't get the phone to reset and would love to restore with iTunes if it would sync with iTunes I don't know what I need to do but really need my problem resolved since its a hassle to have to turn off my iphone in order to get it to charge

    Is that a new iPhone? Bring it in to Apple for a replacement.
    But do this first:
    hold the Home Button and the Power Button at the same time, keep holding, ignore everything on the screen, keep holding until you see the white Apple logo appear, then let go and let it start up.
    It should charge both when on and off, unless you connect throug a hub and there are current eaters also on the hub: connect directly to the usb port.

  • I dropped my iphone and the screen has blue lines on it. Siri still works but the screen doesn't but the screen isn't cracked or shattered. What should I do?

    I dropped my iphone and the screen has blue lines on it. Siri still works but the screen doesn't but the screen isn't cracked or shattered. What should I do?

    Bring your phone and $199 to the Apple store for an out of warranty exchange of your phone.  You clearly broke it when you dropped it.

  • I inadvertantly dropped my iphone 3 and now have a white screen with green vertical lines to the right.  It won't sync with itunes due to an error. What can I do?

    I inadvertantly dropped my iphone 3 and now have a white screen with green vertical lines to the right of the screen.  It won't sync with itunes due to an error. What can I do?

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.
    If it does not resolve the issue, the device is permanently damaged and will require replacement.

  • My niece dropped my iphone and now i cant get past my password screen because its unresponsive in a certain area, what do i do?

    My niece dropped my iphone and now i cant get past my password screen because its unresponsive in a certain area, what do i do?

    hand it in for repair?

  • HT201210 Hi All,  Just had my iphone repaired after dropping it in a puddle but it won't now connect with iTunes. It says the iphone "iphone" could not be restored. An unknown error occurred (23).   Any thoughts on what is wrong with it?

    Hi All,  Just had my iphone repaired after dropping it in a puddle but it won't now connect with iTunes. It says the iphone "iphone" could not be restored. An unknown error occurred (23).   Any thoughts on what is wrong with it?

    https://discussions.apple.com/message/22965383#22965383
    https://discussions.apple.com/thread/4012266?tstart=0

  • Dropped my iphone and now home button doesnt work and will not charge.lower third of it seems not to work.i assume it's had it.what will i lose off it?

    dropped my iphone and now home button doesnt work and will not charge.lower third of it seems not to work.i assume it's had it.what will i lose off it?

    rbrook0113 wrote:
    I know any device could malfucntion but if it costs $40,000 to buy you could at least warn someone of the possible malfuctions. It makes the company look bad when a large amount of your devices act up and you "cant help them" if they dont pay extra. Im just saying.
    Sorry but that makes no sense at all.  How can they possible know what things will possible malfunction on your device?  Anything that they think is highly likely to malfunction they would have addressed in desiging and manufacturing the device in the first place, during development.  They've made and sold many millions of iPhones, and many of them have lasted years without any problems (I know, I've owned such iPhones personally).  So how could they possible know if yours was any more likely to develop any issues than any of those other trouble free ones?
    It's hardware - stuff sometimes breaks randomly.  No amout of money ever guarantees or even reduces the likelyhood of random product failures.
    Take it in to Apple and see about getting it fixed.

  • What do i do if i dropped my iphone into water?, What do i do if i dropped my iphone into water?

    I dropped my iphone into water yesterday and i left it sitting in rice all night and it wont turn on. Any other ideas or should i just leave it for a little while longer?

    Leave it there for at least 3 or 4 more days. You may have to spring for an out of warranty replacement, though, in the long run.
    $149.

  • Please can you help....  I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.  I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.  I was asked in the shop if I wanted a black or

    Please can you help....
    I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.
    I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.
    I was asked in the shop if I wanted a black or white one, I asked for a Black one, as all my iPhones have all been Black as I DON'T LIKE White ones. (sorry)
    I was told my phone would arrive in a week so I waited with broken phone for new one. The following week I was told it would be the following week, the following week i was told the same but the assistant in the shop told me they would ring me when it arrived. Three days later i recieved a text from the shop to say the phone would be in tomorrow, when I went in they said it had not arrived and they would call me when it was in the shop.
    They called me on Thursday the 17th of October to say the phone was in the shop.
    I arrived at the shop at 6:00pm after my work, the shop closes at 7:00pm. I recieved the phone, signed for it and extra unwanted insurance with I was told I could only canceled in a month. I was then told they didn't have any sim cards in the shop, i said no problem the Phone i assume will need charging so i will take it home and charge it and return for the sim tomorrow.
    So the Phone remained boxed.
    When I returned home and opened the box I realised it was a white one, I replaced the lid put it back in the bag, and returned it to the shop first thing Friday 18th October, to point out the error, only to be told "to bad" ?? I was told I could have changed it the night before but not this morning? They said I had ordered a Black one but as I had signed for a White one nothing can be done. I was angry and left the shop. I returned later the same day with a French friend to try and resolve this problem, as I wasn't sure if something was being lost in translation. I didn't think I was being unreasonable, it is a very expensive piece of equipment and this wasn't what i wanted. They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold, and that mine was a silver one.
    I then thought it was my mistake as it was a new phone. She put a sim in the phone put it in the box and I left for a business meeting only to arrive and see a Black iPhone 5s sitting on the table??
    So I then returned back to the shop with the Black one and mine still all boxed and untouched to prove they had blatantly lied to me an hour ago, only to be told that there was nothing they were prepared to do.
    Is this fair practice ? I am at a loss with this and am looking for help ?

    Welcome to the Support Communities. This Apple doc may be of interest:
    Channel Member Code of Conduct
    Kings74 wrote:
    They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
    A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
    "iPhone 5s — Available in silver, gold, and space gray" (Source)

  • I dropped my iphone and not the scrren but the upper black part cracked????

    I dropped my iphone and not the screen but the upper black part of the phone cracked.... how do i get that fixed???? anyone please just let me know

    Yes, I'm sure I know what I'm talking about. Please note the next line in the iPhone Service FAQ:
    "Service may not be available if your iPhone has been damaged due to accident or abuse. "
    and later down the page:
    "Apple reserves the right to refuse service on iPhones that are outside their warranty period if damage has occurred due to accident, abuse, or misuse. In such event, Apple will return your original iPhone to you without performing service, and may hold you responsible for diagnostic fees. "
    So again, the OP may not be able to get a dropped iPhone repaired, though calling Apple is the only way he/she will know for sure.
    Message was edited by: Dave Sawyer

Maybe you are looking for