What do you do when BT are ignoring you?

Hi. I don't know what else I can do to get an explanation/apology from BT. I phoned the 150 number because I was unable to call out on my phone and was later told no-one could call in either. Assuming a fault I used mobile to call it in. One hour 30 mins later I was passed over to the first person I spoke too! The second day wasn't much better and I e-mailed the customer complaints. I am still waiting to hear from them. Eventually someone with some inteligence understood what I was saying - initially I had tried to get my lodger's name removed as bill holder (he has left country) and have my name on instead leaving everything else exactly the same. This was a 2 part action the account would be 'closed' and I would 'open' it again on same day 28.6.11. No. apparently I was told by someone they couldn't open account for me and order was cancelled. I was told to ring back in 7 days and go through the procedure again. On the 2nd the phoneline was 'closed' but of course, I didn't take it over. This was the problem which was caused by BT taking action on an aborted order! I want someone to acknowledge their administrative action caused and is causing problems. I now have set up a new account but of course have now got a new number one of the things I wanted to avoid happening as I am actually disabled and need my telephone to keep in touch with my supporters/hospital/etc. I now need to contact them all and advise of new number and I have to wait until the 6th to have the line connected again!! Surely BT have enough experience to pull these things together? Instead of trying to sell us broadband/Tv and the like it would be good to concentrate on getting the basics right I would think. Anyone got an idea on who to contact or how to get someone aty BT to acknowledge that we the customer keep these people in employment.

Hi notmyproblemmate
I'll be happy to help you out with this and get your line back on asap. I cant guarantee your old number but will try and get this back for you too.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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https://www.google.com/#q=raid+backup+mac
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My ideas would not be all that interesting to follow as a backup
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