What is Knowledge management

in lay man terms what is the use of knowledge management... and if it relates to BI & BW.
Edited by: darshak on Aug 21, 2008 1:33 AM

Hi darshak ,
The knowledge management capabilities of mySAP Enterprise Portal convert unorganized, unstructured information into accessible knowledge. Advanced classification techniques improve search and notification so that critical information always gets to the users who need it. Integrated document authoring and publishing features seamlessly support the entire document life cycle. Enterprise portals (EPs) are seen as the antidote to these problems by becoming more and more the ultimate knowledge management (KM) tool. The current hype about EPs is focused on their application as KM tools. Very little attention is given to other aspects of KM, namely the organisational, human and cultural aspects.What is needed for successful KM in an organisation is not technology alone, but also a knowledge-sharing culture, knowledge-sharing policies, organisational processes, performance measurement and business strategies.
mySAPu2122 ENTERPRISE PORTAL u2013 KNOWLEDGE MANAGEMENT
http://www7.sap.com/belux/platform/netweaver/enterpriseportal/pdf/50058417_Knowledge_Management.pdf
Knowledge Management is a part of SAP Enterprise Portal
http://help.sap.com/saphelp_nw04/helpdata/en/4c/9d953fc405330ee10000000a114084/frameset.htm
SAP Knowledge Management eLearning Catalog
https://www.sdn.sap.com/irj/sdn/km-elearning
Enterprise Knowledge Management
http://help.sap.com/saphelp_nw2004s/helpdata/en/20/b46d42ea0b3654e10000000a155106/frameset.htm
Knowledge Management
/docs/DOC-8600#section2
KM Navigation iView
http://help.sap.com/saphelp_nw04/helpdata/en/b6/29892e91601940bb7a2cd673a1dff5/content.htm
Content Management in Enterprise Portals
http://www.data.state.mn.us/warehouse/010913_mackey/presentation.pdf
cheers!
gyanaraj

Similar Messages

What are the prerequsite for installing and Configure Knowledge management

Hi All,
what are the prerequsite for installing and Configure Knowledge management in CE 7.1 eph1.
Thanks
AB

Hi Michael,
Thanks for yor quick response.......Can you please tell me whats the alternative for KMC in CE 7.1 in portal
thanks
AB

KPro vs Knowledge Management What is the difference ?

Hi All, I have read up on the ECM on this website, yet i don't really understand what is the difference between Knowledge Management and Knowledge Provider. Is it 2 different ways of implementing the same thing ?
If anyone can help with an example would be greatly appreciated. Thanks.

Hi,
Please find required difference
SAP Knowledge Provider(KPro)
=============================
The SAP Knowledge Provider (KPro) is a cross-application and media-neutral information
technology infrastructure within the R/3 Basis System. The modular structure and openness on
which KPro is based is reflected in its modular services and clearly defined interfaces. Its
extensive flexibility means that KPro can be used to process the widest variety of information
types within and relating to documents and document-like objects. For example, administration
and index data, as well as pure content.
Applications that use the SAP Knowledge Provider involve various end users, who in turn have
different requirements. There is therefore no universal interface for accessing KPro services
regarding the following points:
Specific knowledge management functions for end users
Specific terminology for describing the document-like objects within the context of the
individual application
Specific design of work process flows
Specific design of user interfaces
SAP Knowledge Management
=========================
With its Knowledge Management capabilities, SAP NetWeaveru2122 provides a central, role-specific point of entry to unstructured information from various data sources in the portal. This unstructured information can exist in different formats such as text documents, presentations, or HTML files. Workers in an organization can access information from different source such as file servers, their intranet, or the World Wide Web. A generic framework integrates these data sources and provides access to the information contained in them through the portal.
Knowledge Management functions support you in structuring information and making it available to the correct target audience. These functions include search, classification, and subscriptions (see below): You can use these functions on all content of integrated data sources, as long as the technical conditions are met.
Knowledge Management is a part of SAP Enterprise Portal. The entire functional scope and configuration of Knowledge Management are available in portal iViews.
Functions such as discussions, feedback, and sending items from KM folders by e-mail are integrated into Knowledge Management and enable you to work across role and department borders. In addition, Knowledge Management functions are used in Collaboration, for example, to store documents in virtual rooms.
Knowledge Management supports the SAP NetWeaveru2122 scenario Information Broadcasting. You can use the BEx Broadcaster and Knowledge Management to make business information from SAP NetWeaver Business Intelligence available to a wide spectrum of users in the portal. You can store the following BI objects in KM folders:
· Documents with precalculated reports.
· Links to BEx Web applications and queries with live data.
Various Knowledge Management functions, such as subscriptions for documents, are available for these items. There is a specially modified user interface for displaying BI items in KM folders. You can also change or extend this interface to meet your requirements.
Hope this helps.
Regards,
Deepak Kori

How to transfer an xml file to NW Portal Knowledge Management from XI?

Hi all,
Anybody knows how to transfer an xml file to NW Portal Knowledge Management from XI?
What kind of adapter type I have to choose? And which procedures I have to do in KM Portal? Create a folder, what kind of folder and permissions?
Suggestions and ideas are appreciated.
Thanks in advance,
Ricardo.

Hi
Can anyone tell me how XI sends messages to applications like J2EE. In REceiver comm channel, I think we specify about the target system like J2EE appl.
Aadapter Type: HTTP
               Receiver
Transport Protocol: HTTP1.0
Message Protocol:    XI payload in HTTP body
Adapter Engine:      Integration Server
Addressing Type:     URL address
Target host:         localhost
Service Number:      7001(Port number of Weblogic appl server--where my J2EE appl is deployed).
Path     : /Invoke/DisplayRes/
Authentication Type:Use Logon Data for SAP System
Content Type: text/xml
Username:   xiappluser
password:   xx
XML code:   UTF-8
I suppose XI sends msgs to http://localhost:7001/Invoke/DisplayRes/........
in this example if am correct?
Then I have given all tyhe necessary setting but my servlet is not able to display XML msg in browser?
This is my servlet code:
public void doPost(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException
     PrintWriter out = response.getWriter();
     BufferedReader brin =new BufferedReader(new InputStreamReader(request.getInputStream()));
     String inputLine;
     StringBuffer sBuf = new StringBuffer();
        response.setContentType("text/xml");
     while ((inputLine = brin.readLine()) != null)
         sBuf.append(inputLine);
         out.println("hi");
            out.println(sBuf.toString());
         brin.close();
         out.flush();
What went wrong?
Help me, all helpful answers are highly rewarded.
Thanks

BI related Knowledge management question

Hi Gurus,
i am a BI consultat, new to knowledge management, I need some documents trlated to below mentioned
topics
*Content Management*
Using KM as repository for Queries,(web and Excel), Workbooks, Web Templates.
Publishing background report output to KM
KM ability to be the repository of unstructured data linked to BW (documents linked to transactions)
TREX
Google like search capabilities for Documentation including BW Metadata and Collaboration output published in Portal.
Collaboration
Rooms
Groupware
Instant Messaging
BOBJ interaction
Roles and responsibilities in doing the above
BI team, BW Administrators, BW Expert users
KM landscape
please help me ,
thanks in advance
DAB

Hi check these links
KM Bible - What is KM
http://help.sap.com/saphelp_ep60sp2patch5/helpdata/en/4c/9d953fc405330ee10000000a114084/frameset.htm
Content Admin Objects in Content Administrattion
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/9801b8f9-0701-0010-3f98-bceb17f62a4f
Collaboration Bible
https://www.sdn.sap.com/irj/sdn/nw-collaboration#section6
Standard Collaboration Functions
http://help.sap.com/saphelp_nw2004s/helpdata/en/da/2bfa40fd14f323e10000000a155106/frameset.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/media/uuid/6f23799d-0701-0010-eab5-877fa8771d5e
TREX stands for Text Retrival And Classification it provides software application with a wide
spectrum of intelligent search, retrieval, and classification functions for documentation development.
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/81c1ca90-0201-0010-a2a1-b0412ec9cd1a
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ec4ee290-0201-0010-6c8d-98db9abff2cc
You may have to configure TREX for using external web search engines. Check these links.
https://www.sdn.sap.com/irj/sdn/thread?threadID=16210
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ec4ee290-0201-0010-6c8d-98db9abff2cc (Check last 2 pages)
https://www.sdn.sap.com/irj/sdn/thread?threadID=51640
Using the Instant Messenger
http://help.sap.com/saphelp_nw2004s/helpdata/en/d3/9621af15024274afacfe874d5798b8/frameset.htm
Groupware IntegrationBLOG-
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/5461
) hummm tooo many questions at one time, )
Cheers!!
SJ

How to create a custom folder under Knowledge Management in Home Page

Hi,
We have a SAP provided standard Home Page and it has a Workset/page called Knowledge Management.
Under that we have the folders called Favorites, Public Documents, Personal Documents etc.,
How can i create a new custom folder , say HR in that so that i can upload the HR related documents and that will be visible under Knowledge Management for all users.
What ever the folder we are creating under the Content Management is not visible in the Knowledge Management workset provided by the SAP.
Please let me know the step by step procedure of adding a folder under Knowledge Mangement Workset.
Thanks and Regards,
Sekar

Hi Sekhar,
You can store all your HR related documents in KM content.
Path is Content Administrator -> KM content
You find so many folders like documents etc... All these are KM repositories.
If you want to create a folder in the repository, you need to create a KM repository and it needs to be activated.
For creating custom KM repository check the below thread.
You can create your own repository with your desired name.
Go to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Repository Managers -> CM Repository
Otherwise you can create a folder in root->documents. Say
HR.
In that HR you can store all the documents.
To display these documents in portal iview, you have to created a KM Navigation iview and set the property 'path to document' as /documents/HR
It will display all the documents in that iview.
There are so many templates related to displaying KM content.
Search in SDN for more information.
Hope that helps.
Raghu

What is ALERT Management.how to use it?

what is ALERT Management. what is it's use.how to do ALERT Management?

HI
Alerts within XI give us a simple way to monitor only those errors that we want to and send alert messages to different people depending on the alert category.
Alert configuration is used to have the system inform you of errors during message processing.
By using the Alert Framework, central monitoring can be provided with all errors reported during message processing in ABAP and Java. This enables an improved reaction to such errors in both the ABAP runtime and the Java-based Adapter Engine. For this purpose, the Alert Framework is provided with rules based on certain events and on information from the header of the message protocol. These rules determine whether alerts are send or not.
Alert Configuration:
1) An Alert is a notification informing its recipients that a critical or very important situation has arisen. The
situation is as severe that an action must be taken immediately in order to resolve the situation. The
system recognizes the situation and sends the Alert.
2) We use the Alert Configuration to have the system inform you of errors during message processing. we
can receive the Alert by e-mail, fax, or SMS.
3) To configure your Alerts, proceed as follows:
a) Create the Alert Categories that we want to use in our Alert Rules.
b) Create the Alert Rules in which we want to use our Alert Categories
4) An Alert is an instance of an Alert Category
5) Alert Categories can be defined by applications or customers using the Alert Category definition
environment, which is accessed in Transaction Code ALRTCATDEF
6) The Structure of Alert Category is defiened by the following
a) Technical key (language-independent) for identification purposes
b) Description (language-dependent)
c) Classification
d) Priority
e) Maximum number of deliveries. (This applies to delivery to a destination other than the alert
inbox.)
f) Expiry time (in minutes) after which the alert is deleted
g) Escalation recipient to whom the alert is sent if it is not confirmed by any of its recipients
h) Tolerance time before escalation
i) Short text, long text, and title
The title is used as mail title, fax subject, and alert title in the inbox. The long text is used as
mail/fax body and the long text view in the inbox. The short text is used for pager and SMS.
j) Container for variable definition if variables are to be used in the texts, or for other application-
specific attributes
k) Subsequent activities in the form of URLs
pleae refer the following links for furtehr infromation
http://help.sap.com/saphelp_nw04/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm -
Alert
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
/people/michal.krawczyk2/blog/2007/04/26/xipi-throwing-generic-exceptions-from-any-type-of-mapping
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Alert Configuration
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide - Trouble shoot alert config
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1 -- ccms alerts u2013 1
/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2 -- ccms alerts u2013 2
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3 -- ccms alerts --- 3
Alerts with variables from the messages payload (XI) - UPDATED -
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
http://help.sap.com/saphelp_nw04/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Alert Configuration by Micheal
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
/people/michal.krawczyk2/blog/2007/04/26/xipi-throwing-generic-exceptions-from-any-type-of-mapping
I hope at the end of this you may get some knowledge on Alerts.
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step XI:Alerts step-by-step. (fundamental Basic)
/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i CCMS Monitoring for XI. (CCMS monitoring for XI is enough later
we configure to Adapter Engine).
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1 Configuring scenario specific E-mail alerts in XI-CCMS: Part-1
(This is Important)
/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2 Configuring scenario specific E-mail alerts in XI-CCMS: Part-2
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3 Configuring scenario specific E-mail alerts in XI-CCMS: Part 3
/people/federico.babelis2/blog/2006/05/03/solution-manager-cen-and-alerting-configuration-guide-for-dummies Solution Manager CEN and Alerting configuration (Advanced)
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide - Trouble shoot alert config
Alerts with variables from the messages payload (XI) - UPDATED -
Alert configuration
http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/frameset.htm
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide
Calling alerts from UDF
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
Email Alerts
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1
Alert Delivery
/people/matt.kangas/blog/2006/06/27/personalized-alert-delivery
Transport the alerts
http://help.sap.com/saphelp_nw04/helpdata/en/a6/5a94413aaad960e10000000a1550b0/frameset.htm
XI: Alerts - Step by step
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
http://help.sap.com/saphelp_nw04s/helpdata/en/d0/d4b54020c6792ae10000000a155106/frameset.htm
Triggering by Calling a Function Module Directly.
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
Alerts with variables from the messages payload (XI) u2013 UPDATED
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
Simple Steps to Get Descriptive Alerts from BPM in XI
/people/community.user/blog/2006/10/16/simple-steps-to-get-descriptive-alerts-from-bpm-in-xi
Triggering XI Alerts from a User Defined Function
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
Throwing Smart Exceptions in XI Graphical Mapping
/people/alessandro.guarneri/blog/2006/01/26/throwing-smart-exceptions-in-xi-graphical-mapping
cheers
reward poins if found useful

Knowledge Management

Dear All,
We are using SAP ECC 5.0. We want to go for Employee Self Service implementaion. Following are my queries:
Can we implement Knowledge Management, Content Management & Document Management in SAP with EP?
Have any of you impelemented in your organization? How your organization is benefited by this?
What is the roadmap?
If you can provide me the complete details like implementation plan, cost incurred, objectives and time frame and hardware configurations etc it will be of great help to us.
Thanks N Regards
Anandasiva

Hi dude...yes you can very well implement CM / KM /DM on the portal itself.
You would need to see how the end users of the organisation are going to use the facilities offered by the IT team. If you end users are going to access it to the fullest possible extent then the ROI is pretty high. One of the key benefits of KM is a central repository for obtains business related information also linking of email will give you access to hay wired data in a stream lined fashion. Road map depends on the type of orgainsationj ur implementing the solution, as for me i did it with a logistics company and it was a good sucess...plan your roll outs and training in a mannar where the end users get time to famiarlise them self with the solution.
For costs you might make use of the planner which SAP has...and sizing tools....if you have more queries...then [email protected] is my id...ping me
P.S: Kindly assign points if your query is resolved, also close the question to assist other users narrow the search and find solutions

Regarding Knowledge Management

Hi,
I have experience in Enterprise Portal, but I am totally new to Knowledge Management.I want start learning Knowledge Management.
I want to know how do i start of with it.
What softwares do I need to install, I assume it is Netweaver Developer studio.
What plugins do I need for KM ?
Where do I get these plugins from ?
Thanks in advance.
Regards,
Vivek

Hi Vivek,
if you are on NW04, the IDE is NetWeaver Developer Studio, the plugins are plugged in
For EP6 SP2 the situation differs. But when you ask for NWDS, I think you are on NW04?!
As a starting point for developing, take https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/knowledge management and collaboration developers guide.html and https://www.sdn.sap.com/sdn/developerareas/km.sdn?page=KM_codesamples.htm
Hope it helps
Detlev

Knowledge management applications....

Hi Friends,
I am new to Knowledge management applications, can any one please provide the links.

Hi Udhaya,
Found a PPT and some Blogs for you. I did not include any help.sap links as you should be able to find them when you do a search in help.sap with Knowledge management or KM (you can also do a search in here and you will get tons of hits about KM).
1) SAP NetWeaver Training Overview - SAP Knowledge Management (PPT)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/06fac090-0201-0010-af9c-b67d14558014
Blogs:
1) KM - from a KM manager's perspective
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/7088
2) TechEd u201906 UPE108 Knowledge Management and Collaboration Capabilities of SAP NetWeaver: Roadmap
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/4172
3) SAP @ KM Europe: The daily blog
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/989
4) SAP @ KM Europe - the daily blog part 2
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1001
5) What is the difference between Knowledge Management and Knowledge Warehouse?
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/430
6) KM properties - A resources collection
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/4147
Hope that helps and award points for helpful suggestions.
Ray

Confused between knowledge management and knowledge warehouse

Dear all,
I'm confused on knowledge management in EP and knowledge warehouse.
What is the difference between them?
After reading several documents, I still don't understand...
Could anybody help me about the concept, please?
Thanks
Regards

Hi,
See this link
/thread/175875 [original link is broken]
What is the difference between Knowledge Management and Knowledge Warehouse?
Senthil K.

New to knowledge management

Hi
Iam new to this knowledge mangement in portal...Iam not able to see the knowledge management tab in the portal,,,Please help which role i need to add to this user.Please provide the step by step documents . What are the features , advantages of Knowledge management.what are all cases we will use this KM.
Thanks in advance
Regards
Sushma

Hi Sushma,
Knowledge management & TREx are installed comes along with portal. We cannot install KM on its own.
The main advantage of KM is to store the files and documents in a structured manner as per your requirement. TREX is a search engine which helps in searching the doucmetns in KM content.
Collaboration is a feature where all portal users can connect each other and share their views based on the collaboration rooms, sending mails from portal, messenger service. etc.....
For KM Configuration with TREX Integration
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/706d054d-da24-2b10-f18a-fc82faf6468e
Knowledge Management, TREX, and Collaboration How-to Guides for SAP NetWeaver 2004
Once KM & TREX is installed, you can see the KM content tab under content Administrator role. In Km content you can see various standard repositories which comes along with KM installation. You can create your own KM repositories in portal. For that search in SDN, you will get lot of documents.
You can also work with collaboration like room is created based on room templates. The content in the room will be stored in the KM content dynamically.
Hope that helps you.
Raghu

What is change management?

Hi,
What is change management?
Regards
Raje

Hi,
Change management is a structured and strategic approach to initiate and manage the change process in the organization structure and culture as well as the individuals/teams behaviour and atitude towards the change transition in the field of the business processes, technology implementation or any other policies of an enterprise.
The change management process involves the task of managing change using a ethical and professional approach with an appropriate knowledge and common sense with a control mechanism and layout of a well planned organizational communication system. On the Management part , It is imperative to estimate what impact a change will likely have on the employee behaviour patterns/motivation, work processes, technological requirements and finances. Management strategizes the change process by assessing the reactions of the human resource to seek their co-operation and accesses the financial as well as technology resources so as to make appropriate arrangements such that the change process is implemented as per the vision of the enterprise and can be appropriately monitored for effectiveness and adjusted, if and where necessary.
There are several change management models that the enterprises follow while undertaking the Change Management process depending upon the ground realities and the organizational culture of the enterprise seeking the change process. One of such models popularly known as ADKAR Model describes five factors for the change to be realized successfully on an individual level that are as follows :
Creating Awareness why the change is needed
Inculcating Desire to co-operate and participate in the change process
Providing and collating Knowledge to guide the change process
Developing Ability and appropriate skills to drive the change process
Formulating Reinforcement strategy and plans to sustain the change process
The ADKAR model for the Individual Change management was developed by ProSci with the co-operation from many world wide organizations.
Change Management refers to the process of continuous improvement,where Organizational Development is totally based on Individual development. Being aware of the present situations and continuosly reviewing them for the betterment of people(which includes Employees, employers, clients, customer and also their families)
However to start this process and to make it a part of our lives is the challenge. This is what takes most time, since people involved in this have busy schedules - be it home or office and to take time off for 'CHANGING" is not considered worthwhile.
Some people would like to believe that they are already in that state and hence would want to review it at all. For them to understand that "Always reviewing the present and analysing its effects on the future" is what continuous improvement is all about.
To initiate the process of CHANGE , one needs to be structured and patient. Expecting miracles overnite is a myth. Its a gradual process. The point most important is that "Business Goals" and "individual Goals" need to kept in focus all the time. No way can performance be discounted.
[SAP Change Management|http://www.sap.com/services/education/consultingservices/changemanagement.epx]

Use of knowledge management with BI

Hi
Ple let em know knowledge management relation with BI?
what is BI role we need to do

Hello,
Pls go thru this links,
http://help.sap.com/saphelp_smehp1/helpdata/en/9b/54fa40dd14f16fe10000000a1550b0/content.htm
http://www.sap.com/platform/netweaver/pdf/BWP_SB_Knowledge_Management.pdf
Hope it helps u,
Best Regards,
Santosh

What is order management?

what is order management?
is it a general term used for OTC cycle in SD or something else??
<REMOVED>

Hi
Below are details of Sales Order Management
Internet Sales
SAP Internet Sales (R/3 Edition) provides an e-commerce platform that enables SAP users to rapidly turn the Internet into a profitable sales and interaction channel. Internet Sales (R/3 Edition) offers everything customers need to sell products over the Internet: catalog browsing, product search, shopping basket, check-out, saving and retrieving shopping baskets, order status, and order history.
Field Sales
Mobile Sales for Handheld comprises a broad range of business applications to be processed offline on a mobile device, e.g., review customer information, take sales order via barcode scanning, create and/or modify sales orders, search for sales orders, and view a list of all materials.
Quotation and Order Management
Allows you to create and process orders, including pricing and scheduling order for fulfillment. SAP ERP supports many process variants, for example:
     Cash sales
     Ship-to-order
     Make-to-order
     Engineer-to-order
     Empties
     Batch processing
     Serial number processing
     Payment card processing
     Third-party delivery processing
     Complaint handling
     Returns
Inquiries
Allows you to create and process customer requests.
Quotations
Allows you to create and process quotations.
Follow-Up Order
Creates an order as follow-up document to the quotation. Copies the data from the quotation into the order and creates two transaction documents, quotation and order.
Automatic Partner Determination
Allows you to automatically determine the partners involved in the sales transaction, for example:
     Ship-to-party
     Bill-to-party
     Payer
     Contact person
     Employee responsible
Automatic Text Handling
Allows you to determine and maintain texts on header and item level.
Pricing & Tax
Allows you to automatically determine the different kinds of conditions, such as product-, customer- and contract- specific prices, free goods, surcharges, discharges, freights, taxes, etc.
Flexible Price Calculation:
Highly flexible engine to determine prices based on whatever criteria one might think of. (This needs to be part of the database.)
Price List:
Customer-specific price lists can be generated.
Tax calculation within SAP ERP allows you to calculate transaction taxes, such as VAT in Europe. For complex requirements regarding tax determination in the United States, third-party software can be integrated.
Payment Card Processing
Works with payment cards, such as credit cards. Copies payment card information from customer master data in orders and other sales documents.
Credit Management and Credit Check
Limits financial risks by carrying out credit checks that can influence transaction processing and setting up a workflow connection to notify responsible.
Credit check evaluates a transaction based on the credit standing of the payer in financial accounting.
Product Listing & Exclusion
Displays a list of products a specific customer is allowed or not allowed to buy.
Product Substitution
Enables the automatic substitution of products in sales documents during sales order processing according to flexible, predefined rules.
Free Goods
Offers free items on the sale of certain other items or takes money off a particular sale to a customer.
Minimum Order Quantity Check
Checks the product level automatically to determine whether a minimum order quantity has been reached.
Document Flow
Provides interlinkages of preceding and subsequent documents for a selected transaction (for example, production orders, deliveries, invoices, and complaints).
Regards
Ramesh

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