What they DONT tell you before you buy.

Question

It is virtually impossible to transfer contacts from your previous phone. There is NO VIABLE INTERNET VIDEO PHONE FACILITY. DO NOT BUY THIS ITEM AT ANY PRICE. WE BOUGHT 2 AND FEEL WE HAVE BEEN CONNED.

Answer 1

Far from the truth.
If your previous phone supports storing contacts on the SIM card, you can import the contacts stored on the SIM card with another GSM Phone. If stored on a full size SIM card, there are easy ways to cut the SIM card down to a micro size SIM card to be inserted in the iPhone 4.
Or the carrier for the previous phone should have an option for exporting the contacts from the phone in a format that can be imported by an address book application on your computer that is supported for syncing with the iPhone.
No contacts on your computer? You depend on your cell phone alone for your contacts with can be lost or stolen? If so, the manufacturer for your previous cell phone doesn't include software or an option for syncing contacts with an address book application on your computer? If not, why not? And if not, that isn't Apple's problem. You should voice your complaint to the manufacturer for your previous cell phone for not including an option for syncing contacts with an address book app on your computer or for importing contacts or transferring contacts from the phone to your computer.
There are PLENTY OF VIABLE INTERNET VIDEO FACILITIES.
You should be able to return the iPhones for payment credit within a designated period of time from the purchase date. In the U.S., an iPhone can be returned for payment credit within 30 days of the purchase date. Assuming you are not a low-life troll, run - don't walk, run back to the store where the iPhones were purchased to return the iPhones for payment credit.