When I access the internet, there is about a two-inch strip across my screen, below the toolbar that is not responding to my mouse. The nonresponsive section is located where I log on to Facebook, but, the problem is on every webpage.

For example, on the Firefox Help page, my mouse can't select the options in the blue section at the top of the page.

The Yahoo! Toolbar extension has been reported to cause this issue.
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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I purchased new iPhone 5s. After 24 hours screen frozen. not responding numbers input. I press home button with power button. .it's restarted but same problem again. I don't know what to do? Please help me. ..

I purchased new iPhone 5s after 24 hours screen got frozen and number not responding to enter. ..please help me.

Take it to an Apple store genius bar

When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed

When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed. The rest of Itunes is working fine... Any help?

There could be any number of items causing this. First off is do you have an active internet connection? If so have you tried rebooting you computer?

I can't get the Siri dictation tool to work when I access the Internet via Wi-Fi at work. It will work if I access the Internet with a cellular connection. What can I do to get it to work on the Wi-Fi?

I can't get the Siri dictation tool to work when I access the Internet via Wi-Fi at work. It will work if I access the Internet with a cellular connection. What can I do to get it to work on the Wi-Fi?

Thanks for your note. My tech dept could not come up with any explanation for the dictation tool not working. We have about 1,000 employees in our office - I think I will send an all employee message to see if anyone else has the issue.

When im accessing the internet using my iphone i cant use it because i am having a grey screen and the phone disables itself. how can i fix it. thanks.

when im accessing the internet using my iphone i cant use it because i am having a grey screen and the phone disables itself. how can i fix it. thanks.

You must have a valid form of payment for the app store in the country you are using. Most app stores are separate legal entities to comply with local laws. It is possible to have an account without a credit card, however; see: http://support.apple.com/kb/HT2534

Every time since the latest update when I access the Internet I am asked for my apple password, what's up?

Every time since the latest update when I access the Internet I am asked for my apple password, what's up?

Hi Gizzymoeaiden,
If you are having an issue with your iPhone asking for your iCloud password each time you try to send mail, it may be necessary to reset the password of the Apple ID you are using for iCloud. See this article for how -
Apple ID: Changing your password - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

For some reason , when i access the cloud , it has duplicated a playlist over and over , with no songs in it and i cannot remove it , can you help ?

for some reason , when i access the cloud , it has duplicated a playlist over and over , with no songs in it and i cannot remove it , can you help ?

This post will sort out your missing playlist problem: Hudgie - iPod cannot sync because one or more playlists are missing

HT201209 Trying to redeem a free download for a song from KLove. When I get into my acct & try to redeem it, it just keeps bringing up the "sign-in" box. When I click the button on KLove's webpage to redeem it takes me to that page but does the same thing

Trying to redeem a free download for a song from KLove. When I get into my acct & try to redeem it, it just keeps bringing up the "sign-in" box. When I click the button on KLove's webpage to redeem it takes me to that page but does the same thing

Get the redeem code from the KLove page:
http://www.klove.com/music/store.aspx
...and enter it into the Redeem Code box in the iTunes Store.
You will have to sign in to your iTunes account.
It worked fine here. If that doesn't work for you, let us know what went wrong.

My iMessage screen is locked horizontally and will not rotate. When I access the camera through iMessage it will not rotate either. Any help with this will be very much appreciated.

My iMessage screen is locked horizontally and will not rotate. When I access the camera through iMessage it will not rotate either. Any help with this will be very much appreciated.

Hi MikeyGway,
If you are having rotation issues on your iPad, you may find the following articles helpful:
iOS: Screen does not rotate
http://support.apple.com/kb/ts3805
iPad: Understanding the side switch
http://support.apple.com/kb/HT4085
Regards,
- Brenden

When I access the CC desk, the message "You've been signed out" ... WHY ???

When I access the CC desk, the message "You've been signed out" ... WHY ???

Andreaunidea please make sure your Creative Cloud Desktop application is up to date. I would recommend reviewing You are no longer signed into your Creative Cloud applications.

When i access to internet it says ur internet appear offline ?

When I access my internet on i-phone 4 it appears as offline.
why I see that even my wifi or package data are enable.
please help me in this regards,
Thanks
Ahmed

Which app are you trying to use when you get that message?
If it is Safari, first try to close the app and open it again. If that does not work, power your iPhone off and after a few minutes, power it back on, then try again.

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.

Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem!

Is there a way of transferring information from word processing apps to a laptop that is not connected to the Internet?

Is there a way of transferring information from word processing apps to a laptop that is not connected to the Internet?

Yes - but - you need an app that supports file sharing and you still need iTunes on a computer, or you need an app like Folder Plus that lets you mount the iPad like a USB drive. You need the helper app on the computer as well.
iOS: About File Sharing
File Manager - Folder Plus for iPhone, iPod touch, and iPad

When I try to activate my prepaid CC card I get: "This card was purchased in a country that does not match your Adobe ID." I bought it in the USA for use here in the UK...how can I activate it? It is a student edition. Thanks

When I try to activate my prepaid CC card I get: "This card was purchased in a country that does not match your Adobe ID." I bought it in the USA for use here in the UK...how can I activate it? It is a student edition. Thanks

I don't know that you can purchase in one country and use it in another. Try contactoing Adobe support thru chat:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Apple iPAD 2. Needs password to unlock iPAD; however there is a permanent keyboard displayed on the screen that does not respond to touch. iPAD switches on with button but does not turn off using it at moment. Can you help please?

Apple iPAD 2. Needs password to unlock iPAD; however there is a permanent keyboard displayed on the screen that does not respond to touch. iPAD switches on with button but does not turn off using it at moment. Can you help please?

Try a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears. See if that clears the glitch.

When I access the internet, there is about a two-inch strip across my screen, below the toolbar that is not responding to my mouse. The nonresponsive section is located where I log on to Facebook, but, the problem is on every webpage.

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