When I boot up my system and Firefox is not running, Firefox tells me I must update, but when it begins to do so, it tells me that the program is currently running and that I must turn it off before the update can proceed.

Question

Basically, I don't know any better way to turn it off than to try closing the program or rebooting the computer. Rebooting usually works, as in the following instance which happens occasionally: I close Firefox, move on to another task, and then try to open Firefox again and am told that Firefox is still running and that I must try to close it again or reboot. Trying to close it again is impossible because for all I can see, it is closed. So, I reboot and can then successfully start Firefox. That is a nuisance that I would like to remedy. I was hoping that the update of the program might resolve the problem, but I can't get the update to work, as explained above.

Answer 1

Hello,
I would like to strongly recommend that you update your version of Flash Player to our currently released version (17.0.0.169) and enable auto updates.  The version you are using is insecure and opening your computer (and all of your data) to being easily exploited by bad guys.
As for the error you are receiving, this is most likely a restriction from the website.  Each developer is able to specify what the required minimum version of Flash and require their users to have at least that version installed.  The detection that is occuring and the message that you are seeing on the website isn't part of Flash Player, but instead part of the website's code.
If you go to this page and click the "Check Now" button, what is displayed (OS, browser and version number)?  Do you see the "tree" animation playing below?
Flash Player Help
Thanks,
Chris