When I click on Firefox it opens with a box that says "Foxfire is installing your updates and will start in a few moments-. " then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle) The update could not be install

When I click on Firefox the first time it says "Foxfire is installing your updates and will start in a few moments…. (with a green bar)" then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle)
The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." When I click the ok, Firefox opens up. If I open another Firefox window with the previous one still running, it doesn't give me any of these messages, it just opens normally.
== This happened ==
Every time Firefox opened

If you can't install on top of the current installation then you need to delete or rename the current Firefox program folder to do a clean install.
It is possible that your security software is using or locking files, so you can try to temporarily disable that software during the installation.

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When I click on iPhoto icon I get a box that reads "The photo library needs to be upgraded to work with this version of iPhoto." Whether I hit Quit or Upgrade the problem is not fixed. Any suggestions? Yes, I have tried Command Option iPhoto..no luck.

When I click on iPhoto icon I get a box that reads "The photo library needs to be upgraded to work with this version of iPhoto." Whether I hit Quit or Upgrade the problem is not fixed. Any suggestions? Yes, I have tried Command Option iPhoto..no luck. I think I may have hit Upgrade the first time. I really need this to be fixed ASAP. Thanks for your help.

Assuming iPhoto 09 or later:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

HT4623 Please help! i have just update my iphone 4s with 7.4 update and my phone is now asking for a password which i dont have. I have tried my keypad lock i used before the update and also my itunes password and neither work, how do i rectify this ??

Please help! i have just update my iphone 4s with 7.4 update and my phone is now asking for a password which i dont have. I have tried my keypad lock i used before the update and also my itunes password and neither work, how do i rectify this ???

Did you buy this iPhone new from an authorized seller?

The application could not be installed because an application with that name already exists at the s

The application could not be installed because an application with that name already exists at the selected installation location. Try installing to a different location.

1. I am trying to install: Adobe - Download free trial version
AdobeAcrobat
XI Pro <http://www.adobe.com/go/tryacrobatpro/>
Operating system: Windows 7
Current software: see attachment
<Removed by Moderator>

When i try downloading adobe pro i am getting an error message that is saying: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

when i try downloading adobe pro i am getting an error message that is saying: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

Hi Kashmore,
Seems like the downloaded file was corrupt that could be because of either network restriction or the anti virus might have blocked it. My suggestion would be to try and download the product either by turning off the Antivirus or try a different network.
Cheers,
Kartikay Sharma

How do I install lightning1.0b1, I keep getting the message-could not be installed because it is not compatible with Firefox 3.6.10

I am trying to install lightning 1.0b1, I keep getting the message - lightning 1.0b1 could not be installed because it is not compatible with Firefox 3.6.10

The Lightning add-on is for Thunderbird and will not work on Firefox.
If you are trying to install it in Thunderbird see http://kb.mozillazine.org/Extensions_-_Thunderbird

When I click on firefox to open in my Mac, an error shows up: plug-in object Type error: id is undefined. When I click on the OK button, firefox opens. This never happened in FF 3. What is this?

Also when I am in a site, such as an account, and click on a highlighted link, I get another error, {Javascript Application] can't create mcafee plug-in object: Type Error: components. classes [cid] is undefined. The only mcafee I had on my computer was the secure search and I uninstalled it, but I still get this message. When I click on the OK button with the error message, then the link opens up.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

When I click on Firefox it opens the browser, and I get a white page with the message "user terminated". Why would this be happening?

after removing the virus "privacy protection" we haven't been able to open firefox without the "user terminated" message.

If you can't install on top of the current installation then you need to delete or rename the current Firefox program folder to do a clean install.
It is possible that your security software is using or locking files, so you can try to temporarily disable that software during the installation.

When I click on Firefox, it opens to a blank, white screen and the tab says "New Tab". When ever I click on a link nothing happens, it just stays blank.

I have tried to reset Firefox and that didn't work. Chrome is having the same problem, only it says "Unable to connect to the Internet". I tried to open some links from my favorites folder and all it does is load for a fraction of a second and nothing changes.

Is the Windows 8.1 system you posted from the one with the problem, or is the problem on a different system? In that case, I assume it's also Windows.
Does Internet Explorer work normally or are all browsers affected?
Did this problem start shortly after any software changes, such as:
* Windows update
* installation of new software
* updates to add-ons
In case the problem is your firewall configuration (for firewall software that blocks programs from accessing the internet), please see: [[Configure firewalls so that Firefox can access the Internet]].
In case the problem is unwanted software or malware, please see: [[Troubleshoot Firefox issues caused by malware]].

When I clicked on Firefox IE opens instead. How do I get Firefox to load? I tried a system restore but it didn't work and I have scanned for spyware and viruses. I unistalled firefox and reinstalled and asked it to launch firefox when done and IE start

When clicking to start Firefox IE starts instead. I have unistalled Firefox and reinstalled and thought I removed IE also but it still opens. I don't know of anything I would have changed or done that would have started the problem.
== This happened ==
Every time Firefox opened
== 2 days ago and ever since. ==
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

In case you use "Clear history when Firefox closes" or otherwise clear history:
*do not clear the Browsing History
*Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
*https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history
Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

When I click on firefox icon there's no window that opens but the tool bar and the url are at the top of the page???

I cannot get a window, check my email, go to any of my bookmarks, etc. I am forced to use Safari, but I need firefox for certain classes and websites.

Why are you using an old Firefox 4.0 beta 4 version (latest is [http://www.mozilla.com/en-US/firefox/all-beta.html 4.0b6]) ?
Such version are meant for testing purposes by experienced users who know how to deal with issues and not for daily use.
You should stick with the official release (currently 3.6.10).<br />
See http://www.mozilla.com/firefox/all.html

An update tries to run, but an error message stating "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I can't open Firefox

I click on Firefox and it says that Firefox is installing your updates and will start in a few minutes. Then I get "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." this cycle never ends. Do I need to deinstall Firefox and re-install? If I do that, do i lose all of my bookmarks, etc?

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:
*C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
*(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
*C:\Program Files\Mozilla Firefox\updates
*Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
*Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. Do not remove personal data when uninstalling.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

All of a sudden...the tabs won't open a new tab...when firefox is open I can SEE the new tab block with a plus in it but when I click, it doesn't open

I learned to LOVE firefox because of the multiple tab feature. I have the color tab add on and LOVE it!! But all of a sudden, the tabs won't open!!! FI: I have one tab open to HuffPo and then I click the square next to it with the + in the middle. This used to open a new tab but now when I click it doesn't open....I have tried upgrading to the beta...no use....uninstalled the beta and reinstalled 3.6...nothing....It is making me CRAZY!!!!
Please help.
Stephanie

That can a problem with the Ask<i></i>.com toolbar (Tools > Add-ons > Extensions)
See:
* [[Troubleshooting extensions and themes]]

Since the Nov update about a third of my songs have a circle with an exclamation mark inside it. These song will not play on my computer. I reload with my own cd collection, it works for a while then the same thing happens. Message says "Song could not be

Since Nov update about a third of my songs have a circle with an exclamation mark inside the circle. These songs will not play on my computer. Message says "The song .... could not be used because the original file could not be found. Would you like to locate it?" I have reloaded these back onto itunes with my own CD collection. They work for a short while, then the same thing happens. I don't know what is causing this or how to fix it.

I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!!

I've developed the problem that when I click on something I get a dialog box with a mess of stuff such as: Back,re;oad page ,Open in dashboard ,print page, etc. It's quite annoying!

I have a problem that when I click on something I get a dialog box with Back,Reload page, Open in Dashboard,View Source Save page as ETC. I don't get the normal or expected respose to a simple "click". Another problem. For some reason the back and forth arrows it the tool bar of Safari have shifted from the upper left hand cornor to the uuuer rihht hand cornor.

Something is seriously wrong then. Did you move it? There are several Library folders. One of them should be inside your HOME folder.
If WZZZ suggestion does not work, re-install your OS by using Mac OS X 10.6.8 Update Combo. When done, repair permissions and restart your computer.

When I click on Firefox it opens with a box that says "Foxfire is installing your updates and will start in a few moments-. " then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle) The update could not be install

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