When I go thruFirefox to get to Ebay it works great but then if I place a bid on Ebay the Firefox crashes. This is the only time this happens.

I sign onto Ebay though the Mozilla Firefox and all goes well until I actually place a bid and confirm the bid. Then Firefox crashes and I have to start all over again. This is very annoying when I'm bidding on something.

Final Cut Express was discontinued about 18 months ago, before the release of Lion (10.7). It is no longer a supported product and was never supported on Lion, nor on Mountain Lion.
While some FCE users have had success running FCE on Lion, many have reported problems including problems with chroma keying. I do not recall any solution to the chroma keying problem, but you might try searching this Forum to see what others have discovered or tried.
Final Cut Pro X is the app supported on Lion & Mountain Lion, and the future direction Apple has taken. Since your computer lab has already moved to Lion (10.7.5) and presumably will move to Mountain Lion in the future, you should begin the process of moving to Final Cut Pro X. I appreciate there are implications for cost, training, inconvenience and re-doing lesson plans. But technology moves on and at some point we need to move with it too.

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Got new iphone, and backed up my 4 and when i went to resore from backup it said enter password, but iv never put a password in and its the 1st time it has ever been connected to this laptop, How can i get on to my backups :S

I have just got the new 4s today, and plugged my old iphone 4 into my friends comp, for the first time, backed up my iphone,
then when i went to restore my new iphone 4s from the backup of my old phone, it said enter password, and when i looked the encrypt with password was ticked and it said to enter my password, but i have never put a password in, and never backed up my phone before,
how can i change the password if i never put one in, in the first place.
kimmy,. x

If you can't get the password correct, you CANNOT restore from that backup.
However, if you've been using your phone as recommended by Apple, there should be minimal data loss.
Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
Pictures taken from your old phone and not synched to your computer are lost, but you would have been synching those photos to your computer frequently as recommended. Other photos that you synch TO your iPhone are still on your computer.
You won't be able to get text messages back.

Sometimes I get a message that says that safari is not connected to the web when I trie to get to a particular website. However, it will let me go other places on th web. The only time shutting it off and on again works is when I am at the apple store.

Sometimes I get a message that safari is not connected to Internet while trying to reach a certain web page for work. The onl time shutting it off and on works is when I am at the apple store. Then I will usually get it to work for another day. Is there some other trick

Hello Theresa818,
Thank you for using Apple Support Communities!
It sounds like the cellular data will not activate for some reason on the iPad.
I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249
Check for a carrier settings update.
Update your iPad.
Toggle the Cellular Data setting off and on under Settings > Cellular Data.
Restart your iPad.
Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
I know you may have done one or two of the steps here, so you can skip those.
Take care,
Sterling

I'm trying to set up my iPad2. I am entering my Apple ID and get a message that says "try another apple id, this ID is already being used. The only time I've used this Apple ID (my email), is when I bought a mac for my college student.

I'm trying to set up my iPad2. I am entering my Apple ID and get a message that says "try another apple id, this ID is already being used. The only time I've used this Apple ID (my emal) was when I purchased a mac for my college aged child.

Thank you...I had selected the incorrect option to create an Apple ID....so backing up a few pages and doing as you stated worked!

Running a mid 2009 iMac on 10.7.5, 3 gb memory, 320 gb hd. Suddenly the computer stoped reading DVDs and the only time I can read a CD is if I restart. Quite often when I insert a CD it gets stuck and I cannot get it out until I restart and it shows u

Running a mid 2009 iMac on 10.7.5, 3 gb memory, 320 gb hd.
Suddenly the computer stoped reading DVDs and the only time I can read a CD is if I restart. Quite often when I insert a CD it gets stuck and I cannot get it out until I restart and it shows up on the desktop where I can then eject it.
I have checked and double checked the finder prefs and all looks normal showing a check mark on CDs,DVDs etc. (the ones I want to show up on the desktop)
I have reset the PEAM, repaired permissions with both the disk utility on the computer and the disk utility when I start up in the Recovery Disk. I did notice that sometimes the permission repeat the same correction several times before it moves on, and sometimes it doesn’t. I have Windows installed on a partition but I keep it unmounted until it is needed for my wife’s work. The dock seems to be just fine and all the apps seems to run just fine. When I insert a photo CD iPhoto does not open but when I insert a music CD iTunes does open.
Also, most every time I open iPhoto it takes a long time(sometimes as long as 2 minutes) for it to load.
Sometimes my Mail (Mail 5.3) does not post new mail but most of the time it does.
Once and a while it seems like the computer slows way down but then it seems ok ten minutes later.
All of these ‘things’ seemed to have happen suddenly and I have not downloaded anything from the internet in some time.
Of course the warranty and extended warranty are both no longer in effect having had this computer for more than three years.
I am running Java and Adobe Player because some of the sites I go to a lot require both.

I believe that insufficient RAM may be the source of some of your problems. If you have a RAM of somewhere 4 to 8GB, you will experience smoother computing. 3GB doesn't seem right, so you might want to learn more by going to this site:
http://www.crucial.com/store/drammemory.aspx
I don't know what know what's happening with your optical drive, but it seems you use your drive quite a bit. In that case, look into a lens cleaner for your machine. It's inexpensive, works quite well.
I hope you'll post here with your results!

HT201272 I have tried several ways to transfer my itunes library and Playlists to a new computer. I get the music library but not the playlists. Can you advise? 2nd I purchased 21 new tunes yesterday on the new computer worked great but when I made a disc

I have tried several ways to transfer my itunes library and Playlists to a new computer. I get the music library but not the playlists. Can you advise?
2nd > I purchased 21 new tunes yesterday on the new computer> worked great> but when I made a disc to transfer the playlist. I get the music but no album info just 1,2,3,etc. So I have signup both computers to share thinking that would work. But no to that also.
Please advise.
Thanks,
Bob

Copy the entire /Music/iTunes/ folder from old computer to new computer.
See this -> http://support.apple.com/kb/HT4527

I have a 4th gen nano that is loaded with my music library via a prior addition of Windows. I now have Windows 7 and when I access I-Tunes and plug in my ipod I get a list of my music but cannot play it. Open to suggests on how to solve this problem.

I have a 4th gen nano that is loaded with my music library via a prior addition of Windows. I now have Windows 7 and when I access I-tunes and plug in my Ipod I get a list of my music but cannot play it. Open to suggestions on how to solve this this problem.

You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them.

In iTunes I click on a song and when I click on the "get info" tab, it opens up but everything is gray - locked, therefore, I cannot edit the year or genre of the songs. Not every song is locked, only certain ones for some reason. Any help?

In iTunes I click on a song and when I click on the "get info" tab, it opens up but everything is gray - locked, therefore, I cannot edit the year or genre of the songs. Not every song is locked, only certain ones for some reason. Any help?

I ran into the same problem, I think that, If you tab on a song that is on your IPOD, and the song data is grayed-out, I think it means that the song is probably twice on your IPOD and that the iTunes directory can not edit THAT song data for two (or more) files @once. Check if this is the case, sinceI have the same problem,am looking for a way to have One and the same song in more playlists but only keep the song once on the IPOD.

HT4623 I have an iPad 4th generation and when I updated to iOS 7 I can't use FaceTime. Every time I tried to sign in I get a message asking me to check my Network connection. FaceTime and iMessage are the only application that give me this message.

I have an iPad 4th generation and when I updated to iOS 7 I can't use FaceTime. Every time I tried to sign in I get a message asking me to check my Network connection. FaceTime and iMessage are the only application that give me this message.

Try Reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings will be reset.

My volume buttons won't work. Music plays when I get a phone call. That is the only time my speaker makes noise. My settings are how they should be, the top button is not on silent, I've shut my phone off many times, I've totally restored my phone. Help

My volume buttons won't work. Music plays when I get a phone call. That is the only time my speaker makes noise. My settings are how they should be, the top button is not on silent, I've shut my phone off many times, I've totally restored my phone. Help

Genius reservation http://www.apple.com/retail/geniusbar/

When starting the computer I get the dong but then it stops with three loud beeps as the light in the front flashes in line with the beeps. The beeps repeat till switching off

When starting the computer I get the dong but then it stops with three loud beeps as the light in the front flashes in line with the beeps. The beeps repeat till switching off

Check out this Apple support article https://support.apple.com/kb/HT1547

Having trouble getting Skype to work. It did when I first got the computer about a yr ago but then quit. I've trashed and reinstalled the program and set the preferences to allow Skype but nothing is working. Any suggestions?

Having trouble getting Skype to work. It did when I first got the computer about a yr ago but then quit. I've trashed and reinstalled the program and set the preferences to allow Skype but nothing is working. Any suggestions?

all I can suggest is completley unistall as here
https://support.skype.com/en/faq/FA12073/how-can-i-completely-uninstall-and-then -reinstall-skype-for-mac-os-x
Then reinstall
http://www.skype.com/en/download-skype/skype-for-mac/

The touch on my iphone 3gs does not work. the only time it works is when i slide it to turn it off. I've tried resetting it multiple times and it will still not work. I need help!

Hello, I've got a question about my Iphone 3gs. Well one day i woke up and i tried to slide to unlock my phone but the touch was unresponsive. So, i turned off my phone and back on, the unlock screen came back one and same problem happened. The only time the touch works is when I slide to turn off my phone. When people call me, i can't answer. When people text me, I can't answer. I do have the latest update for the phone. I've looked everywhere on the internet and have got no answers. I have dropped my phone a couple of times and it does have some cracks on the screen. Please help!

Your only chance besides getting it serviced would be setting it up as new device:
http://support.apple.com/kb/HT4137

The only time the sound/speaker and mic don't work is when I answer or make a call

The only time the sound/speaker and mic don't work is when I answer or make a call. They both work fine for everything else. This has been going on for over a month. AT&T said it's Apple and Apple said it's AT&T. I've been around that cycle twice.
When I dial a call, I can see the status words on the screen but can't hear the ringing. If the person I'm calling answers, my screen will show the call was connected and the call timer will begin but I can't hear anything and they can't hear me. If one of us doesn't end the call, the timer keeps going and I'm being 'charged' for dead air. (Of course, one of us disconnects so mins/cost isn't an issue, I'm just adding the info in case it helps solve the problem.) If they don't answer, the call will go to their greeting but I can't hear it and wouldn't be able to leave a message anyway because my voice isn't going through. However, they will get a voice mail alert and see that I called but no message was recorded.
If some one tries to call me they will hear ringing but when I answer, they can't hear me and I can't hear them. If I don't answer, they will hear my greeting and can leave a message. I can retrieve and hear my voice mail. Trying speaker phone and headsets didn't change anything for calls out nor for calls in.
I have 4.3.3 and have synched, reset, rebooted, turned things on and off and off and on and took the SIM card out of the phone and out of it's tray and put it back in. I've done all that several times in just about every combination and order possible.
Hopefully the following will provide good clues: On only about three of the many attempts I've made to get it to work correctly that included taking out the SIM card, I could make and/or get one or two calls with no trouble but then the problem comes back. Also, when I swapped the SIM card with another iPhone4 on my plan, the other phone would work with my SIM card but my phone still would not work with the other SIM card. The last fact makes me think it is an Apple issue. I'll go to an Apple store (genius) this weekend. Will I be wasting my time and gas? Anybody have any experience with this problem?

Let me try and address some of your questions. I'm only on a pc, so a few of these answers might be slightly different on a Mac, but not too different (such as control click rather than right click).
First, when you buy something on your phone, be it apps or music, it's transferred from your phone to your Mac when you sync your phone. So those apps should now be in you iTunes library. ( IF for some reason you can't find them there, you should be able to download them again, either onto your phone or through iTunes. On your phone, go to the App Store > Updates and you'll see a "Purchased" link at the top of the page, you can view all purchased apps here and redownload them. In iTunes, you can go to Store > Check for available downloads. )
Whenever you plug your phone in, it should create a backup of everything you have on the phone. This is how, provided restoring your phone as a new device doesn't fix the issue (more on this later), you can put all of your music and apps onto the new phone. You can always plug your phone into your Mac and the first thing it should do when it syncs is create a backup. If you want to be sure, you can right click on your device in iTunes (on a pc) or I assume control click on a Mac and select "backup".
The genius will take care of the sim card and setting up your phone, however you will have to put all of your music and apps on it, unless you ask the genius, I've never bothered since I know how to do this.
You should have no problems restoring from a backup if they give you a new phone. However, it's probably safest to try and create a backup of your last phone backup before you restore it as a new device. I suggest you refer to http://support.apple.com/kb/ht1414 for more information about that.
I've had no problems with my new phone so far.
I'll try to keep checking this thread if you have any other questions or need more clarification.
Edit: I should say we never did figure out what exactly was wrong with my phone. The only thing I can think of was that it got a lot hotter than the phone it replaced, and also the phone I just got yesterday to replace the malfunctioning one. But otherwise they saw no problems with the hardware, but acknowledged it must have been the hardware since we tried everything else. Also I would go with a list of all the things you tried with this phone, for your own reference and the genius's, especially if you're not confident in your tech skills Showing the genius that you've tried: different sim cards, updating the software, restoring it from a backup, and now restoring it as a new device, should convince them that you've done everything you could, and the only other answer is hardware problem.
Also if you don't already have one, make a genius appointment ASAP. Most stores are very busy and their appointments fill up fast. I always suggest making an appointment as early as possible, hopefully before the retail store hours when they've only got techs there because they usually are less stressed and have a bit more time to spend with you. The easiest way to make an appointment is to download the Apple Store app. It detects the closest Apple store from you and makes it quite easy to schedule a genius.
Message was edited by: deddinty

Phone works great but when on a call proximity sensor kicks in turns off the screen. When I pull the phone away from my head screen is still blank. The force hangup/lock is the only way to bring the screen back on

hi,
phone works great but when on a call proximity sensor kicks in turns off the screen. When I pull the phone away from my head screen is still blank. The force hangup/lock is the only way to bring the screen back on.
I purchaged it before one month onl. So i wont understand how it comes. Please help me. I am waiting for you reply.

"Your face is so ugly, it broke your phone!" Ha ha. Get it? How I was joking there? About your iPhone not working correctly after... <sigh>
But seriously, you said the situation only happens when you have been on a long call, so maybe the iPhone is just autolockng?

When I go thruFirefox to get to Ebay it works great but then if I place a bid on Ebay the Firefox crashes. This is the only time this happens.

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