When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. I am at my wits end here. Have

When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading from www.adobe.com/go/adobecreativecloudapp. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. The posted link also appears to be bogus I am at my wits end here. Have other users experiences this issue? Is this a clever intrusion?

Please ensure you have the latest version of the Creative Cloud app installed
http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html
We also have this solution for the having to sign in on every product launch
http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
You can also try uninstalling & re-installing the CC.
Regards
Rajshree

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Help! After this morning's update installed, an error message appeared that read: "XUL Runner. Platform version '6.0.2 is not compatible with miniVersion =6.0.1 maxVersion =6.0.1" Now Firefox won't open or respond at all. What's the fix?

Error dialogue box appeared:
XUL Runner. Platform version '6.0.2 is not compatible with miniVersion>=6.0.1
maxVersion<=6.0.1
This happened a few minutes ago when I clicked on the Mozilla icon.

If you use ZoneAlarm Extreme Security then try to disable Virtualization and do a clean reinstall.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See also:
*[[/questions/869812]]
*[[/questions/869951]]

HT1212 I just updated my Ipad 2 to IOS7, now it is asking me for a passcode. I never set a passcode on my Ipad, so how can I enter a passcode. I tried using the OIS7 passcode I use on my Iphone and it did not work and now my Ipad is disabled

I just updated my Ipad 2 to IOS 7, now it is asking me for a passcode. I never set a passcode on my Ipad, so how can I enter a passcode. Earlier today I upgraded my Iphone 5 to IOS 7 and it asked me to set a passcode, which now works fine on my Phone. I tried using the OIS7 passcode I use on my Iphone 5 and it did not work and now my Ipad is disabled. Both devices are on icloud and share the same apple id. The Ipad screen says slide to set up but then there is a prompt for passcode, not for setting up passcode

I called Apple Support and a supervisor helped resolve this for me on my iPad. I suggest calling them for help as this is obviously an issue with the iOS 7 update - she helped me without charge. I could be missing something in my upcoming description, so do not take this as complete - call them.
I had to update iTunes on my Mac Air to the latest version, and I had an iCloud backup from the day I updated to iOS7. Have iTunes open but do NOT connect your iPad yet. Shut down the iPad. Then press/hold the Home key on the iPad while you connect the USB from the iPad to the computer (an image of the USB cable appeared on the iPad). Follow the prompts in iTunes to restore and then backup using iCloud. When the iPad rebooted again to do the backup install, I got the same pass code issue and iTunes would not recognize the iPad without entering a pass code. I disconnected the iPad, turned it off, pressed the Home key while connecting the USB cable. When I did the restore and backup from iCloud the second time, it worked without the pass code issue occurring.

Can't install itunes on windows 7 machine. I keep getting A message stating that I don't meet min. requirements, but the machine has more than enough. What do I need to do to correct this?

Can't install itunes on windows 7 machine. I keep getting A message stating that I don't meet min. requirements, but the machine has more than enough. What do I need to do to correct this?

Are you trying to install the 32-bit version on a 64-bit machine, or vice versa?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase the CC at discount price.

Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.

I just imported 70 photos successfully, edited them, and then attempted to upload them to a Facebook album. It did not work and got hung up, so I force quit IPhoto and was going to try again. The 70 photos have DISAPPEARED!! Help !!!!

I just imported 70 photos successfully, edited them, and then attempted to upload them to a Facebook album. It did not work and got hung up, so I force quit IPhoto and was going to try again. The 70 photos have DISAPPEARED!! Help !!!!

What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

I attempted to perform the itunes update on two different PCs and itunes will no longer open and I received a message to reinstall itunes. The reinstall did not work and I now receive a Runtime error message (R6034) re: library loading incorrectly. Help?

I attempted to perform the itunes update on two different PCs. Itunes will no longer open and prompted me to reinstall itunes. The reinstall did not work after several attempts and I received an error: "Runtime error R6034. An application has made an attempt to load the C Runtime library incorrectly. Please contact the application's support team for more information." Has anyone else had this issue? How can I resolve it?

I've been having the same exact problem this morning, and from the looks of it a lot of other people are posting about this issue, so I don't know if it's maybe something wrong with the download but I'm just relieved that it seems to be that instead of a corruption issue with my windows installation. I'm just wondering how long this will take to be resolved.

My iPhone's screen black, it does not work and I tied to hold press power and home press but it did not work? By the way for seconds I saw iTunes cabal simple, but unfortunately, I do not have backup for my iPhone in my mac, so how can I restore my iphon

My iPhone's screen black, it does not work and I tied to hold press power and home press but it did not work? By the way for seconds I saw iTunes cabal simple, but unfortunately, I do not have backup for my iPhone in my mac, so how can I restore my iphone without loss my date?
Thanks

lbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken!

When I try to open firefox it comes up with an error message stating that Microsoft Visual C++ Runtime Library error abnormal termination

When I try to open firefox it comes up with an error message stating that Microsoft Visual C++ Runtime Library Runtime Error! Program...al Settings\Application Data\Mozilla Firefox\firefox.exe
abnormal termination

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

HT1923 It did not work and I am still getting the error message

It did not work and I am still getting the error message" iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes.

I want to sync my iPad Mini with Outlook 2007. I installed iTunes and got the error message below:
iTunes was not properly installed. If you wish to import or burn CDs you will need to reinstall i Tunes.
So I tried to fix the problem and followed the instructions on the article below.
iTunes for Windows: "Registry settings" warning when opening iTunes at http://support.apple.com/kb/ts3299
That did not work and now my CD Drive is missing so I followed the instructions on the article below.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install at http://support.apple.com/kb/TS2308
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I want to reset my privacy questions for my apple i.d. But when i request to do so it sends it to a email address that isnt on my file can anyone tell me why its not working?

I want to reset my privacy questions for my apple i.d. But when i request to do so it sends it to a email address that isnt on my file can anyone tell me why its not working?

1) Apple ID: All about Apple ID security questions
Torrifromny wrote:
I want to reset my privacy questions for my apple i.d. But when i request to do so it sends it to a email address that isnt on my file ?
2) See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from the we sites, which did not work and now I can not get the computer to reboot the gray screen comes on and if a shift c I get a load bar and it goes half way and help

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from web sites, which did not work and now I can not get the computer to reboot the gray screen comes on with the apple and if a shift+c, I get a load bar and it goes half way and stops, I can get into the black screen area with the hard drive info
I did the following:   mount -uw /    rm/var/db/.AppleSetupDone    shutdown/uses/us reboot Ok I know I should not have, but now I need help to reboot and hopefully not lose everything on the desk top, Linda Markle

You did the wrong things. In the future it's a good idea to remember not to do something when you don't know what you are doing and what happens when you do it.
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
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Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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     Enter resetpassword at the prompt and press RETURN. Follow
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       Reset a Mac OS X 10.7 Lion Password
       OS X Mountain Lion- Reset a login password,
       OS X Mavericks- Solve password problems,
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I just fix my macbook air because it was kernel panic. They changed the hard drive. I could not back up with Time Machine, because it did not work and I had over Adobe creative suite 5 design premium student. But I finished my studies last year and I'd li

I just fix my macbook air because it was kernel panic. They changed the hard drive. I could not back up with Time Machine, because it did not work and I had over Adobe creative suite 5 design premium student. But I finished my studies last year and I'd like to know how to get the serial number for me to reinstall Adobe creative suite 5 design premium when I am no longer study because I would still like the used? It is not fair if I do anymore because I really need.

You can download Creative Suite 5 here:
Other downloads
To deal with the issue of the serial number and using it again, you'll have to use Web Chat. Here's a link:
Adobe ID, sign in, and account help
See the bottom of the page for a link

HT201272 I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I

I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi - I created a form in Adobe Livecycle and have a button on it to send the form via email. the button did not work and i looked online and saw where you could change it to a regular button and enter the email for it to go. it worked, but only for thos

Hi - I created a form in Adobe Livecycle and have a button on it to send the form via email. the button did not work and i looked online and saw where you could change it to a regular button and enter the email for it to go. it worked, but only for those with adobe pro. i could not get it to work with reader. is there a way i can make it work for reader?

Noted.
The LiveCycle user to user forum is across town at:
Adobe LiveCycle
Be well...

When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. I am at my wits end here. Have

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