When i try to buy a song on the itunes store it says something about verifying my security questions. How do i get new ones if you forget your password?
Any help?
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
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apple id was originally disabled. I reset my password and can sign into my apple id account. But when i want to buy an app in the app store it says my apple id is disabled again.
It's real easy to create a new one and, in fact, it's too easy. I say that because multiple IDs are a PIA. The problem is that anything obtained from the iTunes Store is PERMANENTLY associated with the ID that was used to obtain the item(s). iTunes items can not be transferred from one ID to another and IDs can not be merged.
The problem arises when you want to update an app. If you're doing it from iTunes on your computer, you must log out and back in to get to the correct ID. Then you update and log out/in again to get back to where you started. It's slightly easier if you update from the iPad/iPod device as there is no need to log out/in BUT you still need the correct password for the appropriate ID. Of course, with a disabled ID, the problem is much worse!
A replacement Apple ID makes sense ONLY if you wish to start out absolutely brand new with zero iTunes Store purchases.
If you're really butting your head aginst a wall and you're reasonably close to an Apple Store, my suggestion is that you make an appointment with the resident "Genius" and get his/her help.
One last thought... If your brother actually got a human on the phone to dispute the charges, go there and explain the problem. Of course, if Apple did not accept his explanation of what occurred, that could be the whole issue. Apple believes that money is owed on the account! -
I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!
Hello seth53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario -
when I try to download Mavericks OS from the App store, it says "waiting". The download process doesnt actually start. How can i fix this?
- Temporarily disable anti virus software if installed.
- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select Mountain Lion. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
When i try to download a game from the app store it says unknown error occurred... what do i do
when i try to download a game from the app store it says unknown error occurred... what do i do
Payment problem
1. Check credit card number
2. Check security code
3. Billing Address must be the same as credit card
4. Check expiry date
5. Make sure you have sufficient fund -
I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?
You do exactly that. Contact iTunes Support. it could be as easy as the wrong address on the billing account. But call them/
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When I try and download an app from the app store it says your apple Id has been disabled How do I fix that
See:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Apple ID Disabled: Mystery FINALLY...: Apple Support Communities -
I purchased music on my iPad (and it works fine). It populated my purchased list on my home computer but will not download (purchase is no longer a given option) ?? when I access it in the iTunes store I can click on play but nothing happens…how do I get it to download on my computer ?
If you connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases then it should copy over to your iTunes library. Depending upon what country that you are in you might also be able to redownload it on your computer's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.
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HT201209 when i try to buy a song with a itunes card hooked up....
when i try to buy a song off my account it says "because this is your first time making a purchase on this device, you must verify your identity by answering questions" but i forgot the answers
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
When trying to listen or buy music from the itunes stores my system keeps rebuffering so this enables me to even download music because it keeps shutting off and coming back off this is a problem and would like to know how to fix it?
The only things I've done differently are I started using VoiceOver Utility and Pocket Cloud.
You answered your own question. -
HT4913 when i try to look at music at the itunes store i just get a blank white screen
i log in then press itunes store it processes then i just get a blank white screen. no music to look at or download
If you're seeing a blank iTunes Store, see this support article:
http://support.apple.com/kb/TS4123
If that does't help, try resetting Winsock. This has solved the problem for some people, at least.
1) Click on your start menu.
2) Go to accessories
3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator".
4) Once it opens, type in the following command...
netsh winsock reset
5) hit Enter and it should say something like Winsock reset successful.
6) Reboot your computer and try the iTunes Store again.
Regards. -
I want to buy something on my app store but ive forgotten my security questions how can i retrieve them?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92535) -
When I try to update my apps it says sign in required and will not let me update them
I suspect you have apps that need updating that were purchased from more than one account
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
The APP Store shows I have 2 updates. When I enter my ID it says that it has been disabled. Yet, I can log into my apple acct. with no problem.
http://support.apple.com/kb/TS2446
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Help me out! I just created my apple id today and can't download anything without it telling me "Your Apple ID has been disabled"
Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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