When I try to download a PDF file to my laptop

WHen I try to download a PDF file to my laptop my laptop looses file name and will not download the PDF file to my laptop

Hello Pat,When I double click on pdf file attachment I get the following What do you want to do with getattachment_aspx?file=57c7368a.7312-4 etc And it does nothing. In the past when I double clicked on the PDF attachmentit brought up the file name and asked if I wanted to save or cancel. I am at a loss to know what is wrong on my laptop, the same emailon my wife's laptop works ok. Can you help.Stan.
[private data removed]

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