When I try to login it doesn't recognise my birthdate - I forget passwords, but not my birthday! And it used to work just fine.  Have I been hijacked??

When I try to access my password (which I'm sure is correct - I wrote it down naughty gran!) it doesnt recognise my birthday!  So I tried via 'send me an email' twice and I don't get one (I tried twice).  Have I been hijacked??  (BTW I accessed the forum via another account, but I'm annoyed cos I cant access photostream and anxious cos the other one is linked to my credit card)

Start with the most basic thing that you can try. Unplug the router from power for about 30 seconds, and restart the printer and the iPad and plug the router back into power.

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