When is Blackberry going to care about the Playbook???
I got my Playbook last week and I am already frustrated by the limitations. First, the apps available are few and the quality of those that are available is less than stellar - and they are all paid! I could almost over look the lackluster apps if the Playbook worked with websites. Since there aren't apps, I have tried unsuccessfully to access the content on the Comcast/Xfinity, Showtime, Kindle Cloud Reader and countless others only to see that hundreds of other devices are supported but not Blackberry Playbook.
Now, I get that not everything is work and be perfect but as I searched for solutions to basic problems (ie. simple Kindle app for Playbook), I kept seeing the same answer from Blackberry/RIM: it's coming "very soon" - but here's the thing, those "answers" were from late 2011 and throughout 2012. It is now 2013 and the promised "very soon" solutions are still not here! What does "very soon" mean to Blackberry because other technology is passing you by at lightning speed while you make excuses?
Blackberry doesn't seem interested in keeping their promises or their customers and they definitely don't seem interested in moving the Playbook forward since it feels like they have given up on it.
We own a fair number of PlayBooks (PB). They are great for business and for having high security on then net. There are games, media, and entertainment software for it, but this is not its strong point.
We use our PB devices for some scientific, business, and financial management. A lot of what we do is browser based. It is great for high secure email. It's built in email client by default checks for the user's email provider server's security cirtificate. It will warn the user if the cirtificate is not valid or expired.
The PB can bridge to the BB phone so, it works as if it was part of the phone. With the HDMI adabter we can connect it to a large screen display to give presentations. We found it has excellent quality for its media output.
When buying a PB, it is important to realize that you are getting a very strong business type reliable tablet that can provide a high level of security.
Jerry G.
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http://forums.crackberry.com/blackberry-passport-f434/random-reboots-unrecognized-sim-urgent-help-ne...
I have contacted BB Help at Twitter over and over and over again but only a bot answers the messages. Look at that. A bot is answering the complaints at the company who calls themselves "elite" and "enterprise" company. Please help me I am going insane. Should I consult a lawyer? I want to use my one year manufacturers warranty but I can't because BB does not offer any help.I called customer support once. I was more help to myself than they were to me. Lol
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Tethering via USB between the Z10 and a laptop or PC & and few Comments About the Playbook Tethering
Tethering via USB between the Z10 and a laptop or PC can be a bit tricky.
On the Z10 do the following:
On the Z10 go to the Settings.
Go to Network Connections.
Go to Internet Tethering.
Select USB.
Turn on Tethering.
On the computer run the Blackberry Link software for the Z10:
Once the software starts, connect the Z10 via the USB cable to the PC.
Open the browser.
You should now be able to cruise the net, and do emails.
With the Playbook, the Bluetooth tethering does not yet work. This may be an OS or communications issue.
The best way to tether the Playbook for full speed and functions is using the WiFi option. Simply turn on the WiFi hot spot option and follow the instructions. The Playbook WiFi must also be properly set up. The Z10 USB and Bluetooth tethering mode must be turned off when using the WiFi mode. You can leave the base Bluetooth active on the Z10. There is a lot of available information about using the WiFi hot spot from the Z10. The process is very similar to the past models of Blackberry phones.
If you use the Bridge mode to tether, the Playbook email client software does not work very well. The browser will work fairly well, but slower with the Bridge mode. With WiFi the Playbook can brows at very high speed. With Bluetooth it is restricted to about 1.5 to 2.5 mb/sec. Take care that the WiFi mode burns through battery time very fast on both the Playbook and the Z10. Using the Bridge mode uses less power consumption than WiFi.
To use the Bridge mode, make sure the Playbook and the Z10 are first Bluetooth mated. Also the Bridge mode has to be set up between the devices. You will have to first install the Bridge software in to the phone for this to work.
I did extensive testing between the Z10 and the Playbook. They function well together as far as Internet and email are concerned, in consideration of using either tether or Bridge, depending on what you want to do.
From what I understand the Bridge mode uses some compression. It will not be as fast as using WiFi or Bluetooth tethering. The data cost using the Bridge mode is probably a bit lower because of the compression.
As far as the Bridge phone options are concerned, these features are not yet available. From what I read in a number of articles there are going to soon be some updates coming out to fix this. The Bridge options are a big part of the tablet application with the Blackberry phone. This was the big original application point of this tablet, otherwise any generic tablet would do the job.
Jerry G.From the look of this thread it appears that no one outside of Canada uses an OS 10 BB yet. 247 views and no comments or help ? I'm sure I'm not the only BB user that uses Tether. If BB doesn't care to help then this will just be another nail in the corporate coffin that has been projected.
Maybe we need different forums for US users as the Canadians don't seem to have the same issues or cares.
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Utter Disappointment in BlackBerry (RIM) quality standards producing the Playbook
I owned a Blackberry Playbook for a little less a week, well really/technically I owned 6 different Playbooks in just under a week.
I had pixel problems with each and every Playbook, and had great service from the retail outlet, PC WORLD/CURRYS where they would exchange even for one faulty pixel.
I would be keen to know of others experiences, are there any people who know 100% they have a completely pixel defect free screen? I doubt it. I found a near perfect screen would always be spoilt by a dead or stuck pixel, even on one where it was not very noticeable it was there and ruined the product.
I spoke to Blackberry support on 3 different occasions, ease representative told me the screen "should" be perfect and if I exchanged the product I would be extremely unlucky to receive a PB with a faulty screen. Yes 6 out of 6 devices were faulty.
Its a shame as I really liked the interface, the size and usability of the device, but although I know I'm a hard task-master, I demand 100% defect free devices when they are brand new out of the box, if they have any defect, I expect a discount. 1/2 pixels being stuck/dead may not be considered a defect by RIM, but for me it is unacceptable and would really ruin my enjoyment of the product. Also I believe companies should have to display such policies clearly on the outside packaging as from my point of view, it is not a reasonable policy.
I am considering purchasing a PB direct form the BB store, but I fear that I will meet the same disappointment, and find myself in a return cycle through the post system which will become very tiresome.
Please post your experiences of buying your playbooks, gripes or commendations, unfortunately I currently don't have one as 6 faulty devices was too much, but I would be keen to see if it would be worth trying again.
Thanks
AndyOk, So I bought a Playbook from the BlackBerry Store, it arrived today, 1 dead pixel, 3 white specs, I think they are dust due to that they can be seem even when the screen is completely off. That's device number 7 that is faulty!
So I need to return it, who do I contact? I try the technical support line, the lady was pleasant but it took 15 minutes (total call length 30 mins) for her to go away to talk to her manager to see what they can do for me, to confirm they could do an advanced exchange.
I was emailed some terms and conditions that I am supposed to accept for this advanced exchange, but it references repair in these terms and conditions (which a second support person said is just their standard terms even for a new exchange), but my real problem lies with if I agree to the exchange, does this reset my cooling off period (distance selling regulations UK) which enables me to return a device with even 1 pixel defect or does it count as a Warranty exchange and therefore remove my standard Consumer Rights from being reset upon receiving the new item?
I sent a long email to the [email protected] which stated I had contacted the technical support, and I got a reply email (yes very timely) within a couple of hours which basically just says
To whom it may concern,
Thank you for contacting order support. Have you already contacted technical support about this problem?
Thank you,
xxx.
Order Support
Shopblackberry.com
I have xxx for the representatives name, but it doesn't even reference my name given in my email, this is not good customer service.
I fear I will have to just get a refund as otherwise I can see myself being stuck with a device with defects I'm not happy with.
I also think that it is probably a rare few lucky people who receive defect free screens on their playbooks, as I have had 7 in a row it can hardly be just bad luck on my part can it...
Disgruntled and dejected
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