When sent reviews, repeatedly getting "unable to connect to review server" msg

My company is now using Acrobat's review tools for document signoff. However, 80% of the time I get the "unable to connect to review server" message, even when I'm opening the document from the server itself. As a result, I am unable to participate in the dynamic review process.
Can anyone suggest any solutions that will allow me to avoid this issue? Our IT department is stumped because I do have access to the server, always make sure that I'm logged in before opening the document from any attachment, and even open the review documents directly from the server. I'm using Acrobat 9 Pro.
Help!

Hi Steve,
Thanks for the suggestion but we're not using the Acrobat.com server. We have instead elected to host review documents on our own internal server (we deal with government contracts and our internal compliance rules don't permit hosting such documents on outside servers). Because of that, I thought this was an Acrobat application issue, not an Acrobat.com server issue.
Chris

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