When trying to install downloaded software I am prompted to connect to the internet but I already am connected and the software will not install.
When trying to install downloaded software I am prompted to connect to the internet but I am already connected. This also occurs when trying to install an Adobe update.
A cable modem always needs a complete reset whenever you change the device that it is connected to.
To get your Internet signal restored, it will require at least one major step including the reset of your modem and complete network power cycle.
If that is not successful, the second major step is to reset the AirPort Extrreme back to factory defaults and then combine the steps above again.
Try this first:
Push the reset button on the cable modem (if present) and pull the internal batter (if easily accessible) then power off the modem
Power off everything else on your network....all devices....order is not important
Wait at least 20 minutes...longer will not hurt
Make sure that the Ethernet cable from the modem is connected to the WAN port (circle of dots or world icon) on the AirPort Extreme
Re-install the modem battery if it was pulled in the step above
Power up the modem and let it run for 4-5 minutes by itself
Power up the AirPort Extreme and let it run for 4-5 minutes
Power up each other network device one at a time about a minute apart until everything is powered back up
Check the network for proper operation
Similar Messages
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I am in the usa on vacation. I am Canadian and there is an apple tv in teh condo i am renting. However when I want to download a movie it tells me that I can not do so because my account is a Canadian account. Can anyone help.
That is because the unit is set up under the US and your account is only authorized for the Canadian store. You would have to change the location via settings.
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I have problem with my ipad , when i want to update ios 6 to 6.0.1 this message appear " unable to verify update , ios 6.0.1 faild verification because you are no longer connected to the internet" but my ipad is connected . Plz help me .
Not very helpful but I have the same issue. Plugging in and doing the update via. iTunes will probably work but I find that whole experience annoying (downloading apps not on the Mac, etc..)
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Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error and the phone switches off. Please help.
Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.
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When using my iMac the screen turned blue and so I turned the compute off. When I turn on again power does get to the computer but there are no chimes and the screen remains black. Any advise please. David
Hello DJJOC,
Thanks for using Apple Support Communities.
To start troubleshooting this issue where your iMac's screen will not illuminate, please reset your SMC by following the information outlined below.
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Note: For Intel-based Xserve computers that are not responding, you can shut down locally, or by using remote commands, or by pressing and holding the power button for five seconds.
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Take care,
Alex H. -
S.M.A.R.T. error and Mountain Lion will not install
I downloaded Mountain Lion so I could use the iCloud with my iTunes for other devices and it says that there is a S.M.A.R.T. error on my hard drive and it cannot be installed. What can I do to fix this?
Hi, I too had the exact same thing happen. I called support on the phone and they suggested I bring my computer into the store. I took it in and the employee determined that the hard drive was failing and I was the third person that day with the same issue. Luckily, it is under warranty but they had to replace the hard drive. I still haven't gotten my computer back because they didn't have the parts. My advice - BACK UP NOW!
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I have tried to download FireFox 4 and earlier versions from several different website, thinking the files might have gotten corrupted, and each time I download the file the exact same thing happens, the file downloads and the file gets extracted but when the extraction completes the small window dissappears and nothing else happens.
My machine is a Windows Vista 64 bit system and I've tried downloading the file with my 32 and 64 bit Internet Explorer but nothing seems to work. Can someone help me please because I would love to be able to completely delete I.E.Hi, thanks for your Flash file info. Well you must have been doing it right, since all of your Flash files for IE and FF are correct.
The SWF plugin for FF and the SWO for IE are also correct.
You shouldn't be having any problems with Flash Player.
What you can try is to turn off the hardware acceleration feature. Go to any video, like youtube and right click on the video and click on Settings. Display Settings is where you will UN check hardware acceleration.
See if that helps. Let me know.
Thanks,
eidnolb -
Software update in mountain lion offers updates for iPhoto and iMovie that will not install
Updated my iMac 2011 to Mountain Lion. Software Update now operates through the App Store. Third Party apps are OK but Apple's native Mac apps eg iPhoto, iMovie offer updates for installation that do not install.
Get this error eg for iMovie but similar for iPhoto and maybe others:
"We could not complete your update. iMovie is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."
If you do as suggested, it reloads App Store software update and goes round again...
If I go to "Check for updates" in the iMovie menu it tells me it's the current version.
"This version of iMovie (9.0.8) is the current version."
The badge showing the count of apps requrining an update is also wrong.Hi, just wondering, were any of Apple's Apps moved from there default location?
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Bootcamp update 3.1 and 3.2 will not install please help
I am running windows 7 32 bit on a silver mac book pro. it wants me to update my boot camp version from 3.0 to 3.1 but when i go to download it, it comes up with a progress box but then after a while it gives me an error basically stating that if this problem persists try just downloading it and installing it manually well i have done both ways even downloaded it form the apple website to which no avail. when i go to run the standalone updater it give me the error " the application was unable to start correctly (0xc0000005) click OK to close the application" i have tried running it as an administrator, and using the compatibility mode tried it with xpsp2,3 and vista sp2,3.. please help me as i am not the only one having this problem in my department
I donno if this is much help, but here goes.
This was my problem: When I upgrade boot camp from 3.1 to 3.2 using the apple update software (online, and on my windows 7 64bit) It didn't upgrade. I did the restart and everything went smoothly, but it just didn't upgrade.
Then I went on to apple boot camp software site to download the software to upgrade manually, then It says I need to locate bootcamp64.msi or something close to that.. I couldn't locate it on my hard-drive... so failure there
Turns out that file is on the MacBook Pro Mac OS X install DVD, under boot camp - apple
direct the location there and click on the bootcamp64 thing, and it should work (If you have the same problem as me) -
Acrobat products (Acrobat Pro, PS CS6 and LR 5) will not install
I have a new Macbook Pro Retina 15 system. I used the Mac Sync to copy files to the system.
Adobe products (Acrobat Pro XI, PS CS6 would not run. Note, I am NOT a coud user, I OWN these products.
I remvoed the products. I tried running the installer and it fails. Non-decript error says to contact support at Adobe. I tried running the support advisor. It sees no issues and says to contact Adobe.
When I download new installers for the products from Adobe licensing the install fails. Does not matter if I use the key or install as a trial.
What can I do to get the apps working again?
-MikeHello,
Please refer to following article:
http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
Regards,
Anoop -
Satellite C660 - Keyboard lag and BIOS update will not install
Hi All
Have Satellite C660 with keyboard lag issue tried to update Bios but after downloading Bios from Toshiba web site and running the intaller a message says the Bios already installed is a newer version and the install with now cancel.
Can anyone help?
PilotHi,
I have exactly the same problem. I bought Satellite C660 8 months ago and the keyboard started to play up about 2 months after. I tried Fn - F11 and it worked. However, the problem reappeared and was worse. Tried the same trick with Fn - F11 but it made the problem worse.
I've tried BIOS update as most suggested. But it kept giving me error message that it was unable to update. My computer was automatically restarted though. The BIOS version that currently installed is 1.80. I also have Windows 7 reinstalled, but didn't solve the problem either.
Any help would be great.......
Thanks
kjc -
Palm Desktop 6.2 with drivers and hot sync will not install
My new computer has dual quad core processors (8 processors), 8 GB RAM, Vista Ultimate 64 bit.
The Palm Desktop and Hot Sync manager will not load because the New Hardware Wizard cannot find the drivers for the Palm Centro even when I point the wizard to C:/Program Files (X86)/Palm/USB-drivers.
Is the Palm Desktop software compatible with Vista Ultimate 64 bit?
The software loads just fine and operates well on my quad core,2GB RAM, Vista Home Premium 32 bit.
Post relates to: Centro (Sprint)rsmilski wrote:
I have a Core 2 Duo CPU - I have a dual core, no? I keep running into failed installs of HotSync.
Is there a way of installing Hotsync using Bluetooth?
Thanks
Post relates to 700p (Bell)
Post relates to: Palm m125
Please see Palm's instructions for syncing via Bluetooth. This article is for a Centro, but should be similar to your 700p.
http://kb.palm.com/SRVS/nua/launchKB.asp?c=49229
WyreNut
Post relates to: Centro (AT&T)
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Mac Dreamweaver CS3 (and only DW) will not install - Web Premium Suite
[Previously posted here - suggested to post here instead]
cannot install Dreamweaver CS3. The error is shown here:
http://flickr.com/photos/ianlloyd/1140427313/
Note: I previously took part in the DW9 (aka CS3?) beta
program but consistently had problems trying to install, so I
probably have some cruft left over.
Note also: I have used Spotlight to find anything with
Dreamweaver in the title that does not relate to DreamWeaver 8
(which is the version that I currently have running on my Mac with
no problems).
Please advise:
# What file on my system is leading CS3 installer to believe
I have CS3 installed so that I can zap it
# Any other clean-up operation I can try to resolve this.
Many thanksHi, Ian-
Definitely try using the CS3 Cleanup Script to remove
conflicting libraries/files/extensions/etc before another clean
install from the DVD. You can download the right version for your
platform (Mac?) here:
CS3
Cleanup Scripts
Don't forget to restart after running the scripts- often
components can remain referenced in memory after removal. Hope this
helps out!
best- Scott -
3.6.16 will not start, it will not uninstall and 4.0 will not install, how do I fix this?
I tried to revert to 3.6.16 after uninstalling 4.0 (because it deactivated too many of my add-ons). Now Firefox will not start at all. I followed the instructions that applied to me in "Firefox will not start" but it had no effect. I tried system restore but that also did not fix it. I'm having to use IE8. I do not have any Norton products. Please help.
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
What details do you want...it seems simple. I can't download or view PDF on web pages for some reason...never had this prob before.
That's a comment in the file. It has no effect at all.
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My iPod keeps behaving erratically. Sometimes it is detected and works fine with iTunes, other times is is not detected at all on my PC. I an unable to restore the software as iTunes throws up a "Unknown Error (-48)". Any help would be appreciated on
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