When trying to scan using Windows8.1 cannot see printer

Just bought new computer with Windows 8.1. Cannot scan - when I try it says it can't see the printer. I've downloaded all the suggested updates etc from HP as instructed - still no good. Printing from word etc is fine.

Hi,
Have you installed new software and drivers on Windows 8.1 machine yet ? If yes, please initiate scan from computer first. Scan from computer will give you more options than scan from the printer itself.
Regards.
BH
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Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
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USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
If the scan issue persists, try the steps in the following document and let me know the outcome of your efforts; An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio...
Looking forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

When trying to scan using Windows8.1 cannot see printer

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