Whenever I try to sync either my iPhone or iPad to iTunes, I keep getting the message, "the iPhone (or iPad) cannot be synched.  The required file cannot be found."  My music will sync but none of my videos or photos will.  Help me, please!

Whenever I try to sync either my iPhone4 or iPad I get the following message.  "The iPhone (or iPad) cannot be synched.  The required file cannot be found."  My music will sync but none of my videos or photos will.  Please help me somebody.  Thanks.

I'd read a few of these other threads and make sure you really want that update

Similar Messages

  • HT1386 trying to sync my ipad with itunes and keep getting a message that itunes on my ipad needs to be v10.7 but ipad is brand new

    I am trying to sync my brand new ipad with my imac (itunes) and i keep getting a message to update itunes on my ipad.  how do i update software on my ipad? my ipad device is not displaying in itunes on my imac to be able to sync.  Can anyone advise?

    That message refers to iTunes on the computer and not anything on the iPad. If you're using a Mac, it needs to be running Mac OS X 10.6.8 or newer, which requires an Intel Mac with at least 1GB of RAM.
    (84478)

  • TS1814 I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.

    I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.

    USER-kswest wrote:
    BTW I have gone to the "Contact iTunes Support" and do NOT get anywhere. That is why I am here!
    You need to contact iTunes support and send an email by following the link I posted.
    Simply going there does nothing.

  • HT204088 Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I correct this?

    Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I fix this problem?

    Same thing happens to me as well. Might be a community wide problem, I tried entering my information on multiple devices and it doesn't wanna work, it gives me the same error when trying to purchase it's a good day to die hard

  • Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

    Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

    downloaded new version but I keep getting error message with download.
    What does the error message say, andrea? (Precise text, please.)

  • HT201210 i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • I can't no longer access Itunes.  Keep getting error message 127.  I tried uninstalling Itunes, but can't.  So frustrated.  Please help.

    I can't no longer access Itunes.  Keep getting error message 127.  I tried uninstalling Itunes, but can't.  So frustrated.  Please help.

    First, if you've moved the iPhoto library to an external drive, make sure that drive is mounted by opening it in the Finder.
    The issue can be caused by sharing the photo library on a network (against Apple's advice) or by opening it in more than one local user account at the same time. You may be able to clear the error by logging out or restarting the computer. If not, do as follows.
    Quit iPhoto if it's running, locally or on any file-sharing client. Select the iPhoto Library in the Finder. Usually it's in the Pictures folder, but you may have moved it somewhere else. Right-click or control-click the library icon and select
              Show Package Contents
    from the popup menu. In the folder that opens, navigate to
    Database/apdb/lockfile.pid
    and move that file, if it exists, to the Trash. Close the Finder window.
    Credit for this observation to ASC member Elijahg.

  • I'm trying to restore my iPhone 5 to the original settings because it did not sync my contacts from my last phone (it synced from my husband's phone instead).  I keep getting a message saying that files were corrupt so it couldn't restore settings. Ideas?

    I'm trying to restore my iPhone 5 to the original settings because it did not sync my contacts from my last phone (it synced from my husband's phone instead).  I am trying to delete everything so I can back it up from my previous phone and not my husband's.  I keep getting a message saying that files were corrupt so it couldn't restore settings. Ideas?

    I tried following the instructions listed in the following thread:
    https://discussions.apple.com/message/19512128#19512128
    but have still been unable to backup data using the third party software.
    TouchCopy tells me I have no photos or Video ad won't alllow me to copy any of the critical files e.g. Notes, Calendar, Contacts, Messages, etc.
    Anyone have any other suggestions for backing up my iPhone? Or help using TouchCopy?
    If I am ever able to get TouchCopy to work, should I be using Copy to iTunes or Copy to PC option?
    Thanks!

  • I am unable to sync my iPad with iTunes. I get a message telling me I do not have enough privileges for this operation

    i am unable to sync my ipad 4th generation with iTunes. I get a message saying I do not have enough privileges for this operation

    To be honest I'd be very tempted to ring Applecare and explain that prior to downloading iOS5 your iPod Touch worked perfectly however since downloading Apple's new iOS5 it's "bricked" therefore can they as a matter of decency try to help put things right warranty situation notwithstanding.  Afterall it does appear to be one of Apple's products that has broken your previously working iPod Touch.

  • TS3297 I keep getting this message that has some words & meaningless letters and then it has a mobile something or other.. But only when I try to buy give me everything by pitbull ... Please help!!

    I keep getting this message that has some words & meaningless letters and then it has a mobile something or other.. But only when I try to buy give me everything by pitbull ... Please help!!

    I keep getting this message that has some words & meaningless letters and then it has a mobile something or other.. But only when I try to buy give me everything by pitbull ... Please help!!

  • TS1389 I keep getting a message telling me my ipad cannot be synced because my computer is not authorised for items purchased on this i pad. I tunes tells me it is authorised and o have follewed the sugestions for windows 7 and it stil wont sync.

    My ipad wont sync when i try to put old apps back on, it tells me my computer is not authorised for purchased items for this ipad. I have followed the steps for windows 7 but it stil wont sync. I tunes tells me the computer is authorised. What can i do?
    Cheers pete.

    I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
    Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
    No answers here, but you are definitely not alone with this issue.

  • HT201210 iphone won't charge or restore, keep getting error message

    Last night I plugged my iPhone 4 into the APPLE wall charger and it would not recognize it to charge it, I unplugged it and plugged my iPad into the same charger and it worked so it was clearly my phone.  I called my service provider because I was going out of town today and it was already late at night. I was going to re-activate my old iPhone 3 until I could take it in and get it looked at....that was a nightmare....it's always a sad day when a consumer knows more about a product then the person selling them......she told me to take my sim card out of my iPhone 4 and just put it into my iPhone 3 and it would work, there was no need to call in....seriously??? They are TWO DIFFERENT cards that don't work in one another....if it was that simple would I have really called in the first place.....UGH! ANYWAYS..................so after she hooked up my old iPhone 3 to my husbands account and disconnected his iPhone 4S.....she is real swift.....I put my sim card in my husband's phone to get through the day! WIth my iPhone 4 only have 9% battery left I turned it off and left it over night.  Then this morning while it was turned off I plugged it back into the same charger and the apple sign appeared.....so that would tell me that it's not the charging port that is the problem....except it still won't recognize the charger? I have done a reset...hold the home and power button at the same time with no luck, called apple and followed their instructions of holding the home button and plugging it into the USB port that is hooked to the computer to do a restore, it makes it through like it's going to restore and then I get the following message: The iPhone could not be restored. An unknown error occured (1604)
    If anyone has any ideas please let me know.
    Thanks!

    Hello tsugi1002,
    It sounds like your iPhone 4S is not charging when plugged into your computer.  I found an article with some steps that might help with this.  I recommend reviewing the steps in the sections titled "Battery does not charge from the USB power adapter" and "Will not turn on, will not turn on unless connected to power, or unexpected power off" in the following article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Thank you for posting in the Apple Support Communities. 
    Best,
    Sheila M.

  • HT201269 I have already setup my new iPhone 5s without using restore iphone 3. Now, how can I get my messages on iPhone 3 to my I phone 5.

    I just setup my iphone5s, but I didn't use restore backup from the menu option, I rather chose setup my iPhone. Now I need all the messages on my iPhone 3. What do I do?

    you can choose to restore from the older phone when you connect your iphone5 by cable and start itunes on the computer and navigate to the iphone and click the restore buttom then you can choose the iphone3's backup
    or you can google
    iphone backup restore sms
    there are many third party programs which let you backup and restore sms's from iphones 

  • I've already downloaded the latest version to my notebook but every time I try updating my ipad2 in iTunes I keep getting error message that it can't be completed.

    Please anyone help me with my problem? Thx

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I bought my Ipad in the UK.  I live in Spain.  I have installed and updated my apps frequently.  However, the last 8 updates will not install.  I keep getting a message that my account is not valid in the Spanish store and to open a UK one.  Help

    Question.  I live in Spain but am English and have used the English store to buy apps in £, and also updated apps with no problem.  Suddenly I seem to have been switched to a Spanish store and it will not update anything, there is no list under my 'purchases' (eg. Music) and the apps are priced in euros.  Why has this happened and how can I get my apps back??.

    You need to switch back to your own store.
    Settings>iTunes and App Stores>Apple ID
    Tap your ID
    Tap View Apple ID
    Enter your password
    Go to country/region in the popup window to change the store

Maybe you are looking for