WHERE DO I STA

Question

Ok, i plug in my mp3 player and computer picks up that something is detected. Come up with three options to open folder to veiw files so i can do that but noithing on player so pointless, second option is to sync stuff to it click on that but media player doesn't detect a thing and third option is to do nothing which is what it does anyway!?I turn on my zen micro and it goes to creative screen then lets me know i have a firmware problem and goes striaght to recovery mode, i go to reload firmware and it goes to the docked recovery screen mode. Oh and also when i go to start firmware on my computer and does not detect my player. I have tried all usb ports but nothing. I have done EVERYTHING suggested in knowledge database and yes in the harware section it is picking up that i have it connected but nothing else is picking it up. I am getting really **bleep** fustrated as all i have to do is reinstall firmware and my problem will be fixed only problem is how do i do it when computer won't pick it up, i am sick of seeing your player is not connected, connect player now!

Answer 1

Zen MicroPhoto always starting in recovery mode, fixed Options
serick60
Newbie
Posts:
Registered: 2-6-2007
Reply
My year old Zen MicroPhoto suddenly would only start up in the recovery mode. I tried updating the firmware, but my PC would not recognize the player. After much searching I found the following information that worked for me. Thought I would share it.
1. Uninstall all creative software & drivers
2. Uninstall Media Player and Media Player runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp0).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don't click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative's site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select "reload OS" (on ZMP I believe it is Erase or Reload Firmware, something like that, don't have it in front of me).
7. As soon as it flashes up "reload new firmware now via USB" click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP and it will work fine.