Where is phone or chat support?

Anyone know a phone # for CC support? Chat is apparently not available, the chat symbols are everywhere but are not clickable.

Telephone support for technical issues exists, but not as a separate number. 
Call the 1-800-585-0774 number ( Sales number ) and listen to the options.  While it will tell you the sales force will be unable to help you with technical or support issues,  it does give you the option to connect to them.  Just follow the prompts and select the options relating to your issue. 

Similar Messages

  • Where is the online CHAT support area?

    Historically, the couple times I had problems I would simply do online chat support.
    Is that area located somewhere special? I cannot find it anymore. Is it only available for the first 90 days or something, and then even the icon dissappears?

    Yes, chat support is available only during the first 90 days of your Apple warranty, or for the duration of your AppleCare warranty, if you have one. You still can access the chat support area, however, even if you are outside your warrant. I don't know why it doesn't appear on the main support web page. To find it, navigate to the Support tab and enter "chat" in the search box, and this should locate the main chat support page where you will be prompted to sign in with your Apple ID.
    Joe

  • CS5 won't accept Pagemaker 6.0 Serial Number...Now, no Phone or Chat Support.  Help?

    I'm sure it's a familiar question.  Installing CS5 on my new computer and went through the basic steps as before, but the serial number isn't being accepted for my Pagemaker 6.0.  My recollection is that I had to go through tech support when I originally installed CS5, and they dealt with it.  However, Adobe no longer has chat or phone support for my aged version, so what am I to do?

    They should absolutely support this for installation. Try it again and if they refuse to help, get a case number and come on back. We’ll see if we can’t push it up the ladder for you.

  • Where is the iTunes CHAT support?

    Hello folks,
    I am experiencing a problem with purchasing on my registered $50 credit. iTunes only gives me the option to pay by credit card!
    Anyhow, I want to chat with support... apparently such a feature is available:
    "Please select a topic under your category for solutions and customer service options. Don't see what you're looking for? Help is also available by phone, email or chat."
    But all I can find is email support.
    Is there a CHAT URL someone can share with me?
    Thank you.

    I just received a reply from tech 'support'.
    This is the third time I contacted Apple support in two years and, again... lame answers is all that I get back. Fortunately, as with this time, I solved the problem myself.
    My original question:
    ========================================
    Dear support,
    I have a redeemed $50.00 credit on iTunes (as shown under the menu bar, to the left of my account name) but I cannot seem to use it.
    When I attempt to make an iTunes purchase, my only option seems to be paying by credit card.
    Please advise.
    BTW, another person is also experiencing this same issues, as referenced here:
    http://discussions.apple.com/thread.jspa?threadID=2559241&tstart=0
    Thank you,
    =================================
    And the Apple support reply (notice, as usual, the support person fails to understand the question and doesn't offer the correct answer (which you can find in the above link):
    Thank you for contacting iTunes Store Customer Support. My name is F........ [removed] and I will be more than happy to assist you today.
    Due to high volume we were unable to process your request within the committed time frame. I sincerely apologize for the delay in assisting you.
    I understand that you have purchased iTunes Gift Card and if you tried to purchase, you're being charged on your Credit Card and not on iTunes Gift Card. I know that your purchases are valuable to you, and I can certainly imagine how this may be a little upsetting. I am sure this can be slightly annoying. Rest assured, I will do my best to resolve this issue for you as soon as possible.
    Thank you for your recent purchase of iTunes Gift Card. I understand that the purchase was charged to your credit card, and that you would prefer to pay with your iTunes Gift Card instead of the credit card.
    When you make a purchase on the iTunes Store, the purchase amount is automatically deducted from any store credit you may have. If there is no store credit, the purchase is charged to the credit card associated with the account. If there is insufficient store credit, that credit is used and the rest of the purchase amount is charged to your credit card.
    Since your iTunes Gift Card was not redeemed before you made the purchase, your credit card was charged. I'm sorry for any inconvenience, but it is not possible to issue a refund to your credit card and deduct that amount from your store credit instead.
    I hope you find this information helpful. Thank you for being a valued member of the iTunes family. Your experience with the iTunes Store is of utmost importance to us.
    Have a good day!
    Sincerely,
    F.......... [removed]
    iTunes Store Customer Support

  • Gmail stopped working out of the blue. Years with no issues. Hoursthrough all support forums, including Google's, to no avail. No phone,email,chat for either.

    iMac 10.8.5
    Thunderbird 24.6.0
    Everything been working fine for years, then one day last week.....Gmail iMap died. Deleted account and added it agagin. Tried different setting under manual set-up to no avail. Changed password, did captcha unlock, got many 2-step verification texts, .....I've done it all. No email, phone or chat support for either side. fed up. I give 20k+ to Google over the years for advertising business and still with no escalation to help with upper tech management etc., and no support on Thunderbird side. Had better luck using Windows Outlook!!!!!!! Ugh. HELP!!!!!!!

    ''Gmail stopped working out of the blue.''
    It would certainly help if you could be a little more specific about your problem.
    https://support.mozilla.org/en-US/kb/ask-tb#w_how-to-ask-your-question
    ''... no support on Thunderbird side.''
    This forum is the official Thunderbird support venue.

  • Terrible Customer support, I upgraded my account they took the money and nothing works.  I have done chat support and was told they were levating to the next level of support and have heard nothing.  I have been on hold on the phone for over an hour.

    I upgraded my account yesterday. They charged my card and nothing works,  I was on with online chat support for a hour last night. I was told they were levating my support to the next level.  Never heard back from anyone  I have been on hold for over an hour on phone support. 
    This is really awefull way to treat your customers.

    Unless an employee stops by this forum and reads your message, you need to know...
    This is an open forum, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Where is the chat support I was using to talk with Felix last night about a download error?

    I was using a chat support thingy last night to talk with someone named Felix.  But, now I can't find the link to re-establish chat communications with support.  Where is it?

    Hi Nazim
    This is a user to user group.  There is no-one from Apple here.
    Use this link to contact Apple directly.

  • Where can I make a complaint? Chat support was rud...

    Hi, I have an issue with the credit I purchased for my skype manager. My main account and business is registered in the UK, skype manager for some reason decided to set the default currency for my account in Euro, when it should have been GBP. When I purchased the credit I noticed that it was converted to Euro. So I went back to change my skype manager settings, and the credit amount was again converted using the exchange rate. Therefore without even making one phone call, my skype credit went from £10, to £8.111 I think this is absolutely disgraceful and when I contacted chat support the representative didn't even bother to try and find a resolution. After 10 mins of waiting for a response, gave me a cheeky response and exited. i would like to complain directly to Skype, but I have been unable to find a complaint process nor email to send it to. Any help would be appreciated. Tim

    uk_source wrote:
    i would like to complain directly to Skype, but I have been unable to find a complaint process nor email to send it to. Any help would be appreciated. Tim
    Hello Tim and I'm sorry that you have had this experience.
    I have forwarded your complaint to a colleague at Customer Support who will investigate and you will be contacted.
    I'm also moving your post.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Where is live chat support?

    "Industrial Psychology" = PhDs in Psych that design ads and colors and even seats & tables @ Mc'Ds...it sucks, but it works.  
    I was "led" to believe LIVE CHAT SUPPORT would be available to me (so I could close my old account after I failed.  I opened this PREMIUM account thinking that should do it.  Now I'm led in circles back to my own questions (MUCH like Medicare parts B and D providers...or ebay)!
    HOW CAN i FIND LIVE CHAT SUPPORT?
    tHANKS!
    Solved!
    Go to Solution.

    Dear Readers,
    These types of enquiries must be resolved with the assistance of Skype Customer Service.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Below is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. 
    Regards,
    Elaine
    How can I contact Skype Customer Service?
    Skype offers help and support through:
    The Skype Support website
    The Skype Community
    The Heartbeat blog
    Skype blogs
    Email and Live chat (for eligible customers)
    To get help with the issue you’re experiencing:
    Go to the Support request page.  You will be asked to sign on to the Skype website at this step.
    Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry.  Some information that might help with your problem is displayed.  These are the FAQ articles pulled from the library for your review.
    If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen.  Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
    Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
    If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
    We don’t currently provide telephone support.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Is there any other way that I can contact Adobe photoshop through their live chat Support?Where I can get an immediate answer?

    Is there any other way that I can contact Adobe photoshop through their live chat Support?Where I can get an immediate answer?

    Hello Harvey,
    you can try this there: "Telephone numbers of customer service and technical support Adobe worldwide"
    >>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
    Hans-Günter

  • How can someone get support from Adobe? I tried phone, then chat, finally ended up here. Thx Adobe, fantastic

    I am trying to purchase Creative Cloud Photography. After entering credit card info, a message popped up stressing that I should call customer care @ 90 212 371 0571. Dialled the number, voice mail said I should visit adobe.com/getsupport which lead me to the chat. After writing down my problem in full, received a message saying that chat support is unavailable (which claims support is 24/7) and I should try the forums, which brought me here.
    Well done Adobe!
    Adobe id: [email protected]

    Hello Daniel,
    Don't know whether this link will help. It contain all the tables in SBO
    https://websmp203.sap-ag.de/~sapidb/011000358700003984512006E.pdf
    XL Reporter 2005 SP01 - Meta Data Description (valid for for SAP Business One A SP01)
    Chris au st.

  • Hi, i am having an issue with a basic motion scroll effect.  I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me-, probably he didn't unde

    Hi, i am having an issue with a basic motion scroll effect.
    I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me…, probably he didn't understand what i wanted from him because english is not my native language, so a will try to be very, very clear about this one..
    please note, that i am new to muse, this is my first project ever.
    my idea is as following:
    when the customer comes to our companies site, he just sees our logo on a white Background. the logo consists of, say, four elements. when the customer scrolls down, the logo starts to disassamble: first the first part of the logo flies out the left side of the site, then the second part of the logo vanishes down, then the third part of the logo flies to the right, then the fourth part of the logo flies to the top and out of the customers view. given what i have seen, it is possible to do that….
    so…..
    now i have the four parts of my logo imported as png files into muse and assembled them in design view to build our companies logo. I select every one of the four parts and go into the scroll effects tab left beside the layers tab. first i enter the same values for every one of the four parts: initial motion: 0x and 0x again for the left and right motion; key position ( t-handle) : 0px; final motion: 0x and 0x again for the left and right value.
    now i hit "preview".: the logo is "pinned" at the correct position, i can scroll but the logo stays where it is. so far so good….
    now i select all the four elements again and go to the scroll effecs tab. at "final motion", i click the down arrows and enter 1x. I hit Preview…
    when i am scrolling down the WHOLE logo goes down…. so far so good.
    NOW i want the first part of the logo to go down, THEN the second part to go left, THEN the third part to go up, THEN the fourth part to go right.
    so i select ONLY the first part, go to the scroll motion tab, at "final motion" i click the left arrows, then i enter 1x.( the up-down value, i set to 0 again).. i hit Preview…
    the first part of the logo goes left as soon as i start scrolling, the other three parts still go down at the same time…
    NOW i want the second part of the logo to start moving, when the first part has left the scene, not at the same time as the first part.
    SO I SELECT THE SECOND PART AND DRAG ITS T-HANDLE (KEY POSITION) DOWN TO, LETS SAY, 200PX. SO IT STARTS MOVING ONLY AFTER THE CUSTOMER HAS REACHED THAT POINT, RIGHT?
    BUT WHEN I PREVIEW THAT ****, THE LOGO IS NOT TOGETHER ANYMORE, THE SECOND PART IS FLOATING ANYWHERE ELSE BUT WHERE IT SHOULD BE…..WTFF????
    short: when i move the t handle, the initial position of the object changes. thats what i said to the adobe employee, but he said, that thats the expected behavior….
    but if thats so, how can i have my four parts correctly together, so they form my logo, but with different t handles, so that they all start to move at different times??
    Pleeease help me, i am dying of frustration here…..:( that behavior cant be right, right?
    Thanks so much to everyone who actually reads this post and tries to help…….
    All the best,
    Niki Lapan

    Thank you so much for helping,
    But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
    Anyway thank you very much for your time and effort!!!!

  • How do I connect with chat support for CS5 downloading?

    I have tried a no. of times to get support chat for my photoshop cs5.  I have a new computer and it doesn't have a dvd for downloading my disc.  I did talk with support chat and they recommended that I follow a link to download.  https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
    Here I found what I was looking for but it comes in 2 parts.  After downloading, I am unable to open anything, and I get the following message:  "the file archive part of Flash Pro CS5 is missing.  You need all parts in the same folder in order to extract Flash Pro CS5.  Please download all parts"  I also got 'We've encountered the following issues:  installer failed to initialize. File not found, Please download Adobe Support Advisor to date the problem"
    I had downloaded part one and two. However, they are separate downloads, and i don't understand why it is telling me to download all parts.
    Also, it is very hard finding the chat area which is 24/7.  There is a place where you can see the support options, but the Chat option is not active. [The forum option is an active link].
    Your help/advice is appreciated.

    you need to dl both the exe and the 7z files, put them in the same folder and then double click the exe.

  • Tips to Chat Support

    Please don't tell a user that you're using the message board to resolve their issue.
    Please ask for the entire error code.
    Just because the word flash appears in the error code does not mean it's related to software. In fact, don't tell the user it's usually caused by an app attempting to use flash. It's more likely related to flash or solid state media. In this case, it would appear it's related to the camera/front sensor. I was having some slight issues with the sensor not sensing the brightness correctly but I attributed that to the case.
    Also, the iTunes error code that I was receiving? Apparently it's more likely related to communication issues. Which apepars to be hardware related when the flash error code appears during the restore and hangs the restore so then iTunes returns with that particular error code.
    Basically, I expect the tech support to be able to have some basic knowledge of error codes. Apparently it is a big secret though otherwise more people may fix their iphones themselves instead of paying Apple to do it. Such a huge secret their own online chat support cannot tell what could be causing an error code. In all honesty, I was planning on staying with an iPhone when I upgrade next and continuing to purchase the care plan. However, if their staff in the store is like their tech support, I'll jump ship and go with an android. Why spend the extra money when I'll probably end up having to be the one to physically fix my phone? I'm already not pleased with the idea of switching out my phone (it's been well protected in an otterbox and looks brand new) but if that's what the geniuses want to do, then I guess I am stuck with the solution.
    Heck, I had no issues fixing my Blackberry when it was ran over by an ambulance.

    This is a user-to-user technical support forum. You're not addressing Apple here. If you're having an issue with Apple Technical support, I'd suggest calling them back and asking for a supervisor.
    You can also use the feedback link:
    http://www.apple.com/feedback
    You're also welcome to ask your technical support question here. Perhaps someone can help.

  • Skype accredited Skype phone supplier "Chat & Visi...

     Chat & Vision is OK when everything goes right but when there is a problem beware as you can see from various other reviews.
    We ordered a Skype phone and it was eventually delivered within an agreeable amount of time. not rapid, but fair enough. As we live way out in the countryside here in Spain we have problems with DHL as well as other companies delivering to us.To alleviate this problem we had an arrangement with a Spanish friend in a local village to accept deliveries for us. We ordered this phone with the belief as stated in their website "Worry free ordering all dues taxes and delivery charges included". 2 weeks after delivery our friend receives a demand from the Spanish Customs Authority that she appear before her local Tax authority due to unpaid duty on the goods that she received for us.Which involved a round trip of around 45kms. She was informed that the declared value by Chat & Vision was $12 and they insisted that they see the invoice from Chat and Vision which of course read €75. After another round trip of 45kms with the invoice she was then told she would be informed as to how much duty was to pay and also that there could possibly be a fine. We were of course keeping Chat & Vision informed of all of this ongoing problem.
    Assurance from customer support that we would not suffer as a result of this as they would recompense when it was finally sorted. Well the Duty turned out to be € 15 and no fine, but as we were so embarrassed about the time and cost our friend had incurred we recompensed her for her time and fuel costs € 50 only to be told afterwards that she no longer wished to receive any more goods for us. So a €75 phone from Chat and vision has cost us €140 which we could have purchased from Amazon for €79 and know that we would have had much better service as we are still waiting for any recompense from Chat and Vision that was in May we are now in September and still waiting, for something that is obviously not going to happen.
    Solved!
    Go to Solution.

    Hi rodymoyra,
    Please accept my sincere apologies for the inconvenience caused. I am very disappointed in our handling of the case. I have taken the matter up internally with the relevant agents and departments involved to get the bigger picture on our process flaws and will rectify it if not already done. That includes a thorough review of the email correspondence with our support team which I believe was not up to our usual high standard. Whilst this ongoing, my support team will process a 50EUR refund to your paypal account within the next 24-72 hours. I will be in touch if I need any further info. I appreciate this does not make up the inconvenience experienced but hope it helps reassure you that we genuinely care.
    If I can be of further assistance, please let me know.
    Kind regards,
    ChatandVision Ltd.

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