Where is the loyalty to their customers?
I have been a loyal Verizon Wireless customer for 10 (ish) years. I have always been impressed with their strong customer service and the reliable signal they provided. My one gripe has always been that their phones do not last, but I had learned to deal with that. I recommended them to everyone I know; family members and co-workers especially. Until now.
There has been a obvious change in their customer service. I have called and emailed them a few times in the past 2 weeks and received several different answers regarding a billing issue and the new share everything plan. The service reps are rude and inaccurate with their information. With the new share everything plan, I would be paying more, getting less and dealing with rude customer service reps. I don't think so! I am interested to hear what others have to say about their recent interactions with Verizon Wireless. Also, I encourage you all to shop around before committing to another contract with Verizon Wireless and LET THEM KNOW if they are not meeting and/or exceeding your expectations. That is the only way things will change!
I totally agree because I have been a customer for many years. I have recently been fighting over a upgraded phone that I purchased and I called customer service twice and to verify that my plan would 'nt change or my bill. Long behold next bill there is was 40 bucks higher. I called them back after the 14 day grace period I was unaware of and told them of this issue. Long story short I have been a month later trying to get my bill back the way it was. I have even documented proof in my file that each Rep would see when they would look at my account.
They put in requests for change and I have been denied even though they told me and lied to me they still cant make right what they screwed up. I would have never got this phone if they would have told me this ahead of time. One thing is for sure Verizon has showed me there true colors on this deal. I just wrote one of the Executives a letter and we will see if that gets a response. It sure was easy to take my money and sign me up with just a Key Stroke yet It is an Act of God to correct there on screw up.
This will be my last Round of Buisness with Verizon if this is the way they treat there customers especially after they made a mistake and aren't willing to fix it.
Similar Messages
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Where is the loyalty from verizon
If you upgrade your phone there is a fee if you get a new line there is a fee the only diff is $5.00
I have been with verizon for 16 plus when it was airtouch .
I have a unlimited date plan and want to upgrade my phone it says at a discount but there is not one $5.00 is not a discount
They use to care with every two yr upgrade why not nowWhat kind of loyalty programs are out there for anything? Ever try to get that great new cable deal? Good luck
Ever try to get a discount from the grocery store because you shopped the for years, and heck you'll just go to the one of the 7 other stores within 4 miles...
There is no loyalty, you pay for service you get service..this standard of loyalty isn't in Americans big business vocb -
I have used Sony for the past 5 or 6 years. They recently stopped selling books and migrated their customers to Kobo. In uploading the Kobo site it looks like I added a new Adobe ID. Then my reader and computers were out of sync. When I try to download books I get that they were already downloaded by another user, but also that they are in my library. However, I can't find them, and if I do download, it gives me an error message that the book is DRM protected. How do I get to the point where I can download books again?
Please authorize ADE 3 with same credentials that you used with older version of ADE
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Software Vendors screw their customers and the country w/ licensing schemes
So AppForge and XtendConnect got bought out and the customers are again left customers holding the bag. Now we have IT solutions that would work in a technical sense but will soon fail because of licensing difficulties. The real problem here is, our business got sucked into actually depending upon technology. We continue to allow vendors to write the rules in their favor and at our expense. Licensing does nothing for me, the customer, but thanks for offering. No such choice, however!
Yet another risk of using COTS over internal development. These various licensing schemes only serve the vendors and leave their customers to clean up the mess once the vendor sells out. Imagine a world once the crack-pot vision of SOA is implemented. Any complex system will depend on a host of services owned by a variety of vendors spread across geography, each going belly-up or merging with another vendor, or constantly changing its licensing arrangements in a constant chase for the next buck. Nothing will ever work again for anyone two days in a row. It is already a monumental task keeping up with all the various licensing arrangements and renewals even on a good day.
Imagine the day your car won't even start because the license expired for the electronic ignition. Will you have to junk your car? This is not far fetched! I have a true story about an HVAC company down the road that had to scrap its entire manufacturing facility because the software used to run it expired and the software company went belly up. Too expensive to write their own software. Not very "green" either. Thank goodness our mechanical and electronic engineers (true engineers) did not do this to the country. It took short-sighted software vendors to bring us down.
Where have all the CIO's gone in all this? This is an important subject to address that effects all major corporations and Gov't. Likely, to their next higher paycheck. Actually doing something about a problem is so "last century". They much prefer the next shiny new widget and a quick path to their next paycheck. We in the trenches who actually have to do work always have to clean up their mess.
Perhaps customers need to unite and fight back against this trend and force vendors to no longer put their entire IT infrastructure investment and mission critical applications at peril. We need to twist the arms of our CIOs and management to actually do something for a change. No one should be able to have their cake and eat it too. Vendors should be allowed to protect their product but the customers should be allowed to protect their businesses and our government functions that their products were aquired to support.
JeffHi Jeff
I hope you feel better having got all that off your chest. Strictly speaking, this sort of diatribe is better suited to a blog. Why not sign up for a virtual soapbox with Blogger or Wordpress?
Cheers, APC
Blog : http://radiofreetooting.blogspot.com/ -
Verizon is using the Elipsis tablets to steal data from their customers. The only way to stop data from registering as cellular data is to pull the SIM card. This occurs with wifi enabled and cellular,dara disabled. If,you take your tablet to a Verizonstore they will upgrade your data plan to cover the overage and credit the upgrade. You will then have to remember to downgrade your plan or continue to pay for more data. Verizon, how would you feel if I walked into one of your stores and started filling my pockets with merchandise? If cought can I just give the product back and say "oops, sorry"
Today, my FCC complaint hit the same person working on the BBB complaint. Jimmie has been very nice and seems willing to work with this problem. We have been able to come to an agreement. I paid the purchase price for the phone and he returned my upgrade and unlimited data plan. This is what would have occurred if Verizon had given me correct information to begin with. I am happy with this result. He also brought quite a few instances concerning the handling of my transfer and upgrade that did not follow proper procedure. I am also confident that I would not have resolved this without complaining to BBB and or FCC. Verizon had no interest in solving the problem nor did they show any propensity to keeping a 20 year client. Even though this last CSR was very polite and helpful, his sole job is to respond to formal Federal and State complaints. He is required by law to address every complaint and report the reporting agency the agreed upon results - good or bad. Again, I suggest - If you are not getting the proper customer service, complain to someone outside of Verizon. Jimmie had not received any complaints registered with Verizon directly and I still have not had any contact with any other management representative that I was told would call.
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I have created a folder and album where I've renamed the images, yet when I export them, the default to their original numbering. How can I block that so I can keep the newly renamed images as I've renamed them?
As TD pointed out:
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My iphone was stolen, I was told by an apple employee in canada that sometimes their customers get discounts on the next purchase is this true?
Not from Apple, but if your carrier subsidizes the cost of the iPhone and you are eligible for an upgrade price with a new phone.
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I have a "Contact" organization issue I need help with. I organize multiple customers under their account affiliation. I place the people with their contact info under each account name by their dept/role in the notes section of their account. I am looking to be able to directly dial / email from this info in yet notes section located within a contact. On Blackberry, the notes area entered in a contact can connect directly but on the iPhone those numbers/emails are inactive. I am trying to avoid having to create each of these individuals as a separate contact and keep them under their account affiliation. It is easier to find them. This does not seem like that complicated of a request and hoping someone can tell me how or share an app that will enable the "notes" within a contact be "active". Hope this makes sense.
I seem to recall that this question has been asked before and I'm pretty sure that the answer is that you can't do what you want to do with the native contact app. However, there are lots of contact apps out there that pull from the built app's data but have other features. Perhaps one of them would meet your needs.
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Where are the notes from my iphone backup and how can I sync them with my new macbook and ipad. And my galaxy 3g if someone is feeling especially generous with their time and attention. Many thanks.
- The iTunes backup that iTunes makes included photos in the camera roll. If yo go to iTunes>Preferences>Devices what is the date of the backup? Is it when the photos were on the iPod? You have to restore from that backup.
- What may have happened is that you backup the iPod after you restored the iPod but before restoring from backup. iTunes only keeps one backup and overwrites the previous backup with the changes. -
What/Where is the Value Lifecycle Manager (VLM)
What/Where is the Value Lifecycle Manager (VLM)
I was just reviewing an ASUG presentation from Soledad Alvarado Ganzhorn of SAP NetWeaver Product Management at SAP Labs. It describes a value lifecycle manager tool that includes:
��Value Discovery content includes: Interview Questions, Pain Points, Best Practices, Solution Enablers, Value Drivers & KPI's, and Data Requests
�� A Knowledge Management Platform Retrieve and Enter content
�� A Highly Flexible and Customizable Business Case Building and Reporting Platform
�� Used by Value Engineers, Solution Engineers, ISG, Partners and others
Is anyone aware if SAP is using this tool already? Will customers get access to it? This sounds like a replacement for the business case builder which I haven't seen either. It would be nice if customers had access to these sorts of discovery tools. Since we don't utilize SAP consulting, we are often not able to access this content as we initiate new initiatives. It would be nice to have access as it seems like we are internally selling their software for them.The tool is available. It is at the following URL:
https://sapvalueengineering.com/VLM2/client.page
SAP has nominated select Partners that have access to the tool. You can probably check with the SAP partner relationship manager in your organization to see if you have access to this tool. -
HP Officejet Pro 8600 Wireless - Where are the printing shortcuts?????
HP Officejet Pro 8600 Wireless Printer
Windows 7
Where are the printing shortcuts?????
I just replaced a canon printer that died that had the concept of PROFILES, so that I could setup a PROFILE for each type of printing, i.e. 4X6 photos/documents/5X7 photos. So it was easy for our family to print, they would pick each setting.
Now with latest driver for 8600 there are NO way to save a set of settings for a printer. I have seen some old discussions on this but I just can't believe HP doesn't have this type of functionality in their drivers. I don't need the ePrint and all the other bogus stuff installed with the 8600 driver, but I DO NEED the ability to save different sets of printing options so I don't have to remember, borderless or not, landscape or not, etc and keep wasting photo paper/ink/regular paper with incorrect options.
Here is another posting with similar points -> Customers are NOT getting full print functionality. We don't care about the extra software, it is minimal. Full functionality includes the ability to create profiles for different printing situations so that the user can easily choose that profile (and therefore all the myriad settings for that profile). What HP has done is give us ONE profile, essentially, and every time you want to do something different, you have to change that ONE profile. How is that helping?
As I said, if I want to switch from a normal printing job (e-mail, web page, etc.) which uses my ONE setting, and then want to print a 4x6 photo, I have to remember to change at least 6 different settings. With the shortcut, I would select my "borderless photo" shortcut, and it would automatically switch paper trays, size, color, quality, you name it. Now you force me to change that each and every time.
If someone can explain why this is considered full functionality I would be extremely grateful.Hello,
I am sorry you are having trouble with your print experience.
I am going to make some assumptions here, which could be wrong in your case, but might help others. Since you mention printing from Windows7 and ePrint in the same thread, can I assume you are trying to print using the HP ePrint driver for windows (www.hp.com/go/eprintsoftware) ? The ePrint driver also comes preinstalled on all HP laptops and pcs now, so maybe you made a recent pc purchase and therefore have the ePrint driver installed?
The goal of the ePrint windows driver currently has a lot less to do with providing the hundreds of print features and settings that the full featured, product specific print drivers provide. The goal is to enable customers to be able to print to any recent or new HP printer through a number of different connection paths from a single installed print driver / print queue. Once the ePrint driver is installed, printing with that driver will dynamically find direct network printers, cloud enabled printers, public print locations, direct wireless printers, etc., and create the correct print format depending on the print path taken. If the printer is ePrint cloud enabled and has a good internet connection, the printer and the pc do not have to be in the same location. For example, you can print from home to your printer at work. You can send photos of the kids to your mom's printer in another state, etc. The ePrint solution is also good for the traveling worker who just wants to send the occasional print job to the nearest network or wireless direct printer without having to find and install another print driver for each new printer. One driver, one queue and you can print to any recent or new HP printer.
The ePrint driver has a few important print settings that customers may want to use (copies, duplex, grayscale, etc). More may be added over time depending on demand.
BTW, because the ePrint driver does not have a ton of print settings to handle, the rendering of print jobs is as simple and efficient as possible and should not bog down your pc.
If you want all the bells and whistles in the print driver experience and just want to print to a single printer you can download and install the product specific print driver from hp.com
I hope that helps out a few people who may be wondering what the purpose of ePrint is!!
Good luck.
I am an HP employee, but these are my own thoughts and suggestions -
I have been with Verizon Wireless for 7 years and I have went through more problems in customer service in the last year then I have in my whole 7 years. Usually if I have a problem they fix it immediately, I tend to call instead of going into a Verizon store because Verizon stores just do not care about their customers. I am beginning to think the same thing about Verizon Wireless customer service.
Problem number 1: Verizon Wireless making changes to my account, aka payment arrangements, without my knowledge or consent. Making my phone shut off because I was 3 days late. Yes THREE DAYS... not months. Then after they turned my phone on because of their error I paid my bill. About a couple weeks later I decide that I want to purchase a new phone and want it billed to my account. They then tell me that no I could not have it billed to my account because my phone was shut off for non-payment. I then explained that it was an error, they then told me that they could not over-ride the system and I would have to wait 6 months to bill to my account. I asked if that meant I could bill to my account even if Iam late a couple days or what. They told me as long as my phone had not shut off because of non-payment I would be able to bill to my account, also that they would write a formal complaint on the person who made a payment arrangement on my account without my consent and they would get back to me. That was in Mar of 2013. I am still waiting for a reply from my complaint.
Problem number 2: In March of 2013 Verizon had an email option on their website where you could email corporate and they will email you back. Since then they have taken it off and will not give their customers email, number, or address where they can reach corporate at.
Problem number 3: Sept of 2013, it has been 6 months. I I then call Verizon to bill to my account a new phone, because I wanted to start a new contract. Well they tell me that because I do not pay on the same day of every month I will not be able to bill to my account and they can not over ride the system. I then tell them that this was not what was told to me in March of this year. The rep tells me that she cant do anything for me except investigate it and get back to me within 4 hours. I say okay and leave my number I wanted to be reached at, I asked if she was sure that she was going to call me back because I have been told in the past by verizon wireless reps that I would receive calls from them and they never bothered to return my call, because basically I was un-important. She stated that she would and she appreciated the business I gave Verizon for the past 7 years. (she was a supervisor by the name of Jeniffer in customer service on the east coast). 5 hours later I still had not received a call so I call back and ask to speak to a supervisor they then tell me that my claim was denied for "unknown" reasons about the call 6 months ago and they were not going to let me bill to my account and they couldnt help me further. I asked for a a corporate number, email, or address and they told me repeatedly that they did not know them and could not give them out if they did know them. That if I had a complaint he could notate it and make sure it was handled. Psssh just like it was handled 6 months ago. I daid thank you but no thanks and ended my call soon thereafter.
It just galls me that Verizon treats their customers who make them money by using their services and phones every year. They do not have any care for the complaints and actions of their workers as well as their customers.
I just want to know it anyone knows they corporate number, email or address??
Or maybe a verizon rep out there (which I pretty much doubt will respond to my question)
If I dont receive an answer soon I believe... no i KNOW I will be taking my $127.33 else where and maybe just maybe I can get better customer service, even if its just a tiny inch better than Verizons.
AT&T here I come.yesterday i went to verizon with a 8 day old broken phone after 40 mins in line to be helped the sales staff at glenway av in cincinnati turned me around and sent me out the door without solving my problem or returning my less than 14 day old phone. i called corporate at >>removed<< they called the store and made an appointment with the manager to resolve my issue. when i returned to the store i was told i had to wait in line again so i decided to get loud enough for every customer in the store to hear what kind of customer service i was recieving. so then the employee at the door not the manager called the police on me and threw me out of the store so today i am returning my phones and am seeking other service providers but anyhow the corporate number i provided is a good one and the people you reach will solve your problem corporate level is does do a grat job but the customer service level and store level employees i have found to be very unproffessional and extreemly mismanaged.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator -
BT is sending all* of their customers through a sp...
Hello,
BT is sending all* of their customers through a specific proxy for specific domain(s).
When they go to a specific website of mine, they are proxied to it via the IP 194.72.9.24, which is located in London, regardless of where they are located in the UK (even if they are up North). The issue is specific to only one of my domains; if they connect to another website of mine, their genuine IP shows like normal, and their are no issues. It honestly is quite baffling.
This is specifically problematic for me because I run a ranking website for websites who want promotion, and they are ranked based on how many votes they receive. I rely on IP addresses to validate if a user has voted or not. These websites send their users to my website to vote if it appears that their IP has not voted that day, and then they are sent back to their website after they have voted and their IP is logged.
Generally this works all fine and dandy, and there are no issues because people can generally be associated with their (genuine) IP for a day, and there are no worries. But when the website asking if a user has voted is sending their genuine IP to check if they voted, and it comes up as no and they are sent to my website and I check their IP has voted it shows up as a different IP, you can see why this is extremely problematic.
I'm not really sure what to do, as this is a major issue, and I can't imagine how this could ever be considered a good idea in the first place. You're literally giving every single user connecting via BT the same identity, which could be extremely problematic even if a specific user were to do something bad, as there's no way to truly know who did it, and everyone with that address would be deemed as harmful subsequently.
In case you are inquiring as to what domain of mine is being affected, it is "retroslist.com"; it shows the same IP (194.72.9.24) for any BT customer connected, as mentioned above. All of other websites that I run do not have this issue.
* While I can't confirm that it's every single BT customer, every one that I have spoken to is proxied through this IP in London when connecting to my specific website.Your actual IP address will be whatever POP site you are connected to, it can be anywhere in the UK, and has been known to even come from the USA, as BT are global.
That is assuming your website runs on the BT network?
I would not rely on BT updating the Ripe database as to the IP usage. If you want to check if you are on CG-NAT, the bit at the start of this page will give you a clue.Port forwarding problems - just as an indication.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Where is the link to extend Skype Number subscript...
Have you guys figured out where Skype hides the link to extend our subscriptions for fixed phone numbers?
I've been searching the message boards for about an hour now and all I can find are hundreds of other angry people trying to find the same answer.
What's the point in emailing me to renew my annual phone number subscription if Skype won't even provide a working link or instructions to do it? The only thing the email managed to do was remind me that it's time to deal with this --- again and put me in a bad mood again.
Does MagicJack hate their customers as much as Skype does? If not I'm outta here!
Post transferred to Skype Number message board.
Subject/title edited accordingly.
Edited to conform with the Community Guidelineshttp://www.apple.com/support/downloads/imovieHD6.html
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So where is the forum category for bt web hosting ...
Where is the forum category for bt web hosting questions?
Thanks Mazert
The reason I ask this is because BT Retail Businesshave their own help and support channels which are aimed for their business customers.
This forum here is for BT Retail residential customers, and therefore the support and knowledge about the BT business webhosting service and domain services are not on this forum.
To go to the BT Retail Buisness Website hosting & domains forum go to: https://business.forums.bt.com/t5/Website-hosting-domains/bd-p/Webhosting
for user guides and help on BT Retail Buisness Website hosting & domains go to http://btbusiness.custhelp.com/app/hub/c/1995/session/L2F2LzEvdGltZS8xMzk1NDMzMjUwL3NpZC9mZXk5d1BQbA...
jac_95 | BT.com Help Site | BT Service Status
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