White spot in new HP Envy touchsmart

I have a half inch white spot in the left bottom side. HP says that its not covered under ADP. What should I do now.. spent ₹65000 for a defective display

Hello again gautam221988,
It is good to hear from you again!
The reason I directed you to phone support is that I do not know the specifics of your product's warranty. By contacting support over the phone, you can inquire further.
For further documentation on pixel failure, please see the following documents for troubleshooting and diagnosing display panel issues on your notebook:
Pre-reading - About LCD Panel Defects and Terminology for HP Pavilion or Compaq Presario Notebook PCs
Diagnosing - Diagnosing a Liquid Crystal Display (LCD) for Damage
Troubleshooting - Resolving Problems with Notebook Displays (Windows 7)
Pre-Service reading - HP Pixel Policy
If you wish, you can acquire a new display assembly to replace the defective screen. To direct you to the appropriate steps, and provide you with the accurate part number, I will need to know the Product and Model Number of your notebook computer.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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Similar Messages

Keyboard issue in HP Envy Touchsmart

I just bought a new HP Envy Touchsmart with i74700MQ and windows 8.
I found that some keys are not working at all like key 6 in both (main keyboard and the numerical keyboard) however, key "5", key "\"and key "-" are not working in main keyboard only. I uninstalled ps/2 driver and reboot the laptop but I still have the same issue.
Can you help please?

Hi IMBABI, welcome to the HP Forums. If some keys are not functioning, you should start up in Safe Mode to see if the issue persists. Windows Startup Settings (including safe mode)
If it does, perform a hard reset and try to recreate the issue. Performing a Hard Reset or Forced Reset
If it still doesn't work, you will have to contact support for repair options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
TwoPointOh
I work on behalf of HP
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White spot in display. (The new iPad)

Hi, I have one little white spot in my display on my the new iPad.
I see it only light tone in dark tone it invisible.
This is a problem or not?
http://s1.ipicture.ru/Gallery/Viewfull/10001981.html
Thanks

It's not easy because , I'm from Russia =(
I see that this problem have many people.
I had the same problem in my Macbook pro.

Hi ,i buy a new lcd screen for my laptop, and when technician turn it on 2 white spots, appears, he say that the base that support the lcd screen its the responsable of white spot its true ?

Hi ,i buy a new lcd screen for my laptop, and when technician turn it on 2 white spots, appears, he say that the base that support the lcd screen its the responsable of white spot its true ?

If you've had it for less than a year, then it's still under warranty. Take it to an Apple store or an authorized service facility. See http://support.apple.com/kb/HT1434

HP Envy Touchsmart 15 finger print reader not working

Hello, I've had my HP Envy touchsmart 15 for little under a month now and it's been going great until yesterday and today, the finger print reader hardware has started acting up.I log into my account fine and then when I leave my laptop for a little bit, I then return to log in and it won't let me use the finger print reader, it doesn't flash red or white, it just stops working. So I then try to log in using my password but I can't because it's saying my finger print is not recognised and keeps flicking bad and forth to that message. So basically it seems to think I'm rubbing my finger over it when i'm not even when the lights aren't flashing or anything and to solve this I have to power it off with the power button, which is not ideal at all. This is a problem, any help?

I've had this issue on and off with my laptop, as well. It has persisted through Windows 8, 8.1, and even started up again after upgrading to Windows 10 this week. I've also done the Simple Pass uninstall/reinstall thing, as well as used updated versions of such with the problem recurring. I reloaded a fresh install of Windows 8.1 earlier this year, only to have the problem persist. This week, I decided to forgo the HP software entirely and start using the Windows Hello feature that allows Windows to natively access the fingerprint reader without any other software required. Here's what I have figured out:The issue seems to be caused by the activation of a power saving profile at shuts down the fingerprint reader out of perceived conservation. Disabling this feature seems to have wholly rectified the issue.Windows 10 has installed the most recent Validity Sensors driver for the device, and it seems to work well.Here's how I fixed it, which should work for you:At the risk of shilling for Microsoft, run all the Windows Updates needed to get your PC to prompt an update to Windows 10. (The HP software seems to be at least partly to blame, and I hated the latest iteration of Simple Pass.) The Windows Hello feature should work well, as this device is supported. All instructions below assume you have installed Windows 10.Before continuing, uninstall HP Simple Pass from the control panel or through the new Windows 10 applications window (in Settings).If you have the "My Computer" icon on your desktop, right-click it and select Properties to open the System window. Then, select "Device Manager" from the upper left column of the System window. (If you don't have the icon on your desktop, type "device manager into the search/Cortana dialog on the Windows taskbar, and select the top/highlighted result.)In the Device Manager window, click on the small right-carat next to the "Biometric Devices" entry.Right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.First, select the Power Management tab at the top of the dialog. DESELECT the checkbox marked, "Allow the computer to turn off this device to save power."Next, select the Driver tab. Click on the Disable button near the bottom of the dialog.Press OK.Again, right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.Again, navigate to the Driver tab.This time, select the Enable button (where the disable button was previously). Press OK to close the dialog. (Your fingerprint sensor should flash a couple of times, but don't worry if it doesn't.)Close all of the windows you have opened.Open the Start Menu and select Settings.Click on Accounts at the far right side of the window.Click on Sign-in options in the left-side list.Under the Windows Hello heading, follow the step it gives to set up your fingerprint reader.Since doing so, I have had no further problems with the fingerprint reader. It seems to work reliably, but I'll update this post if I run into any issues. Good luck!

HP ENVY TouchSmart 4 Ultrabook - Sound and Video Lags and Distortions

This issue has been previously reported and noted as solved, but it is not solved. See the link to the other post below.
Ways in which I attempted to address this myself...
I first re-installed all drivers and updates, including BIOS updates. After that didn't fix the problem, I did a full wipe/re-install of windows 8, and again, updated all drivers from the HP website. This issue happens on both Windows 8 and Windows 8.1. I then did an exchange, and even the new exchange ultrabook is experiencing this issue. HP technicians, there is something faulty with this device. Please acknowledge and address ASAP.
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Distorted-sound-on-my-Envy-TouchSmart-4-Ult...

Its crazy
Check the System
HP Software Framework must for IDT Sound Driver
Intel Chipset Installation Utility and Driver must the new for Windows 8.1
Intel Management Engine Interface (MEI) must the new for Windows 8.1
UEFI for your Notebook
Adds the Audio Test.
Provides improved support for tablet systems
or test October 10, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63852.exe
Please test the same with HP System Event Utility
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63805.exe
Newest IDT November 11, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63940.exe
deactivate or remove antivirus application for installation, Download Select the correct manufacturer and remove the software
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HP Envy Touchsmart 15-J104sa Memory Card Reader not working

I took delivery of an HP Envy Touchsmart 15-J104sa running Windows 8.1 this week and the internal memory card reader isn't working. It doesn't recognise any SD cards (I've tried more than one) and continues as if nothing has been inserted; showing no error messages. All of the cards work on my previous HP laptop. The only way to get the laptop to show an inserted SD card is to run the driver update software (http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe) every time an SD card is inserted; this must be done with the card in the reader. If the software is run and then the card is inserted nothing happens. If the card is ejected and then re-inserted (or a new card inserted) it isn't recognised and the process has to be restarted and the driver reinstalled even though nothing has changed.
Can somebody please help me with this issue or I will have to return the laptop to HP. I do a lot of photography so being able to read an SD card quickly and reliably is extremely important for me; it's not a problem I expected from a brand new laptop straight out of the box.
Thank you all.
This question was solved.
View Solution.

Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

Brightness not working on HP ENVY TouchSmart 15-j178ca

Hi,
Brightness was working fine on my HP ENVY TouchSmart 15-j178ca with Windows 8.1 64 bits (F2 key, F3 key and Windows brightness slider). NVIDIA GeForce Experience showed there was an update available. After doing the update I have lost all brightness control. Tried reverting to old drivers, tried hp latest drivers and even tried Intel and NVIDIA latest drivers without any success. Here's the details :
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp63553 package)
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp65232 package)
Intel(R) HD Graphics 4600 10.18.10.3907 (from Intel)
NVIDIA GeForce GT 740M 9.18.13.3233 (from HP sp65231 package)
NVIDIA GeForce GT 740M 9.18.13.4411 (from NVIDIA)
I have always uninstalled drivers before reinstalling new ones and my BIOS is up to date... Any ideas?
Thanks,
fcorbeil

Hi
Please find the link given below might help you in case you have already tried these steps let me know.
Link
Let us know how it goes!
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Regards
Manjunath

Want to get my new HP-ENVY-k073 Back to Clean PC State

I don't like Windows, except for Win2kPro, and the more they change it, the less I like it. When I first got this laptop, which is last week, it drove me crazy with the rapid shifts from one view to another, and it is a hard drive hog, so I decided to replace it with Ubuntu 14.04, which being a variation on Linux, is completely free. I use it sucessfully on my older but less capable laptop and desktop. So I booted from an external usb DVD/CD drive to a LiveCD (actually a LiveDVD) image I had downloaded and burned to a DVD, and got Ubuntu installed in place of Windows 8.1. I was able to boot up and run Ubuntu fine. But then I needed to copy a usb HDD drive's contents to the new laptop's HDD so as to free up the usb HDD to allow me to reformat it as an ext4 drive, and replace the corrupted NTFS file system on it. The only tool that would tackle the NTFS drive was chkdsk.exe, and I had to run that off my wife's laptop with Win7 on it. Win8.1 proved too difficult to work with, which is why I gave up on trying to run chkdsk.exe from it when I first got the new laptop. Chkdsk.exe "fixed" some file and folder issues, but finally failed when it ran out of clusters to remap the drive's contents to. At least it appeared to give me back access to the dtored folders and files there, but appearances can be misleading. There was a lot of cross-threading there that spoiled things going forward. So, using a terminal in Ubuntu on the new laptop, I made some command line entries: mkdir ~/tmpdrive: sudo cp -rfp /media/oldefoxx/My\ Passport/* ~/tmpdrive/ The My\ Passport drive had already been mounted by clicking on it under Places in the GUI. So it started copying all the folders and files from the "My Passport" (usb HDD ) to the new /home/oldefoxx/tmpdrive folder, a process that would take hours. So I set it aside and went on to other things with my older laptop. And then I slept. The sudo statement? Gave me super-user powers for that one command. Dealt with any folders and files that I, oldefoxx, might not have access to otherwise. The cp command? Unix shorthand for the word "copy". I could have used mv ("move") in its place, but I allow for human error and leave the original in its place for later efforts in case something goes wrong. The -rfp flags on the cp command? r means reiterate (repeat) for each subfolder and file found within. f means force the replacement of any filder or file that has the same name on the destination end. p means preserve the owner/group/user flagged bits associated with the different folders and files being dealt with. Otherwise, everything gets reflagged as being "root" (what my temporary super-user status marks me as). On reviving the darkened screen (happens after a certain timeout period), I was unpleasently surprized to see I had completely run out of hard drive space on my new laptop, so the copy over was incomplete. Run out of hard drive space? No way!. I had a bit over 620GB of contents on that usb HDD, and way more than that on my new laptop! What went wrong? Two things: (1) Unfortunately, instead of just manually deleting and recreating my new ext4 and swap partitions, I had left it to the installer to do it for me, and with Ubuntu 14.04, it now recommends using a LV approach, which is suppose to simplify future partitions moves and relocations. So I allowed this, and that made the new format more bulky than I had allowed for. I won't make that mistake again. (2) The real space eater though turned out to be that chkdsk.exe had cross-threaded files and folders among each other, so that both folders and files were showing up all over the map of the usb HDD drive. The total apparent drive space required to hold all these as separate entities must have been not only gigantic (multi-Gs) but possibly tremendous (into the T's). No wonder I had not only run out of destination drive space, but had reaced zero bytes left. I had access to Ubuntu's GUI still, but with no drive space left, there was nothing I could do. To see if it would help, I decided to first do a reboot. Ubuntu came up, but gave me no login screen. So I decided to reboot to a LiveCD. But that didn't work, because the LiveCD has to build some temporary map structures somewhere, and apparently instead of using a temporary RAM (Random Access Memory) structure in memory, it must go to the internal hard drive, which at this point is so full that it won't permit this. So the LiveCD approach failed. I decided to just try and recover part of what I had had already copied over later, and just go ahead and wipe the My Passport drive of its contents and use my older laptop to run LiveCD and install Ubuntu to it, along with a complete reformat of the drive as ext4. I did that, but this effort was flawed in two respects: (1) I got the install done okay, but the install made the usb HDD the primary boot drive for GRUB2, while GRUB2 did not allow for the fact that a usb HDD is non-permanent. My old laptop lost the ability to boot when the usb HDD drive was not connected, and the usb HDD drive did not have GROB2 on it to serve as a stand-alone bootable device. I had to use two new sets of terminal commands to take carfe of this. With the usb HDD drive attached, I booted up on my old laptop,and did this in the terminal window: sudo grub-install /dev/sda sudo update-grub sudo grub-install /dev/sdb sudo update-grub That took care of it. With or without my usb HDD being attached to my old laptop, it is now bootable. the /dev/sda is how my first internal hard drive is identified. Since I only have one internal drive, my usb HDD drive becomes the next lettered drive, or /dev/sdb. Haf I two internal drives, it would be /dev/sdc, and so on. In Unix and Linux, drives are treated as folders under the /dev folder (dev being shorthand for devices). When a user mounts a device, it is added to the mounted devices list kept under /media/[username] folder. When a user is created, they get a new folder under /home and a new one under /media (in earlier times, they used /mnt instead of /media, and mnt stands for mount). There is a file named /etc/fstab that identifies what devices are mounted sutomatically whenever the system boots up.As super-user, you can make changes to this table file, but screw up, and you can make your system unbootable. All this seems aside from the point of this post. At some point, my new HP ENVY 17-k073 became unbootable. I can't get to it any more, though I;ve tried F9 (select boot device), F10 *BIOS Setup), ESC, and every other function key to try and make progress. EXC brings up a mini-grub, but I don;t know how to use it. I can type in help but the list seems endless, and I can't see most od it before it goes off screen. Working with the part I can see, I can see what a few commands say, but in most cases I don;t have enough insight to know what parameter(s) to supply. It does tell me that hd0 (hdo,msdos) has errors, but so apparently do the internal and usb CD drives. If I want to do a boot, I have to load the kernel first, but it doesn't tell me how to load the kernel. There is a lot I am missing here, and this might be the one tool at my disposal to deal with it, and I don't know how. Under F9, of devices I can pick from, is listed my old My Passport designation, but that's no longer available. I see no way to add usb-ext4 as a choice to this brief list. None of the choices shown are bringing my new laptop to life again. The one I really haven't explored at length involves the internal CD-ROM drive, for two reasons: (1) It is extremely difficult to get the drive tray to extend. Probably the flimiest thing on this Laptop, aside from getting the battery pack to properly latch in and not drop out. (2) When I could get the tray to extend and put a LiveCD in it, the PC refused to boot from it. I' can use this LiveCD elsewhere and it does it's thing, but on this laptop, it won't. I've tried other LiveCDs with no better success. But it did finally read from the usb DVD/CD RW frive for my initial install of Ubuntu. I wonder id I have a bad DVD/CD RW drive in this thing? What can I do about that? I've only had this HP EMVY 17-K073 drive three days now, taking delivery on this last Thursday, and it is now only Sunday. Anyway, I'm in a tight spot here, and want to get back to one of a few possible states here. The first one is my first choice: (1) Be able to boot from my usb-connected usb-ext4 HDD so that I can recover my transferred folders and files from the crammed-full 17-K073 drive first. (2) Be able to reboot from my externally-connected DVD/CD RW drive so that I can reattempt a complete reinstall of Ubuntu, even though this means losing my hord of stored folders and files in the process. (3)

I appreciate the thought. But as you say, that means getting into the guts of the laptop, and that should not be necessary. No, the real trick is to get the PC back into boot form somehow. I spent quite a bit of time on a support chat session last night, and though reluctant to help me at first (I had wiped out Windows 8.1, and they were disinclined to deal with a 3rd party OS), I convenced them it was now a hardware issue. That is, how to get the PD to recognize one of three boot sources if it was not going to boot up to the internal hard drive. It had to be something related to using F9 and/or F10 function keys. So we went through some of the functions of the function keys during the black screen phase of the boot process. I found out that F1 gives you information about this particular laptop, including the derial number, that F2 allows me to test memory, check the hard drive, or pick a different language. F9 lets you select a specific device to use during bootup. The oriblem was, F9 was showing the usb hdd selection as being specific to my wd (Western Digital) My Passport 0748 drive, and it now had a different name and assigned UUID due to having been reformatted from NTFS to ext4. I had to get rid of that specific drive reference, and F9 gave me no way to do it. It had to be somewhere in the Systems Settings, which are accessed via the F10 key. But I had already looked at the boot device order in the Systems Settings, and it was okay, and tried both with and without the legacy boot option. Still no go. Support gave me a few more ideas to try, but it was real late, I was tired, so I elected just to use F3 and text the built-in SSHD during my rest period (SSHD stands for Solid State Hard Drive, which is an excellent feature of this laptop, as mechanical hard drives wear out and develop problems over time). So when I woke up today, I hoped the changes made earlier would help. They didn't. I turned Legacy support back on, and tried to get the LiveCD to load properly from thr internal DVD/CD drive. This time it worked. I'm up running on the LiveCD, and tried an install, but somehow that got hung, so I just rebooted back to the LiveCD and went into Try mode, which is much like the real thing, but mostly isolated from the existing hard drives. I had to figure out how to look for any existing files on my internal HDD so that I could copy them back to the reformatted My Passport drive, now renamed usb-ext4. The search for existing hard drives under Ubuntu begins under /dev, but the LiveCD treats the devices there somewhat differently than normal. It adds a subfolder /mapper in which it keeps files that somehow manage the process, and I don;t have a clue as to how to use those files myself. But I know Ubuntu well enough to know that there is a folder named /media under which a logged in user appears by name, and when I checked with a "dir /media/" command, the LiveCd had me down as being "ubuntu". That was my username when using the LiveCD. When I did a "dir /media/ubuntu/", I saw four listings. Two were HDDs that were being identified via their UUIDs, so had about 16 mixed characters that uniquely identify each. And I had cdrom and usr-ext4. I did a change directory to the first long UUID name by typing in "cd /media/ubuntu/" then doing a screen copy-and-paste to put one of the UUIDs after the last slash ("/"). In terminal mode, copy-and-paste are slightly different than found in similar operations else where. First, what gets copued has to be highlighted with the mouse and left button held down. When you have the exact area you want to go to the clipboard highlighted, you hold down the Ctrl+Shft keys together and press the "C" key. Now it is in the clipboard. Then you use Ctrl+Shft again and press the "V" key. The copied text in the clipboard is then copied to the place on the command line where the cursor sits. Press Enter, and you have changed directories to that point. A '"dir" commanf now shows you the contents of the root folder on that drive. The contents of the first drive were not what I needed, so I repeated this process to get to the root of the 2nd HDD. This had the recognizable folders for Ubuntu in it, so this was the drive I had installed Ubuntu to, and I then used a repeat of the "dir" and "cd" commands ro walk up the home > username > foldersought > folderfilestore, where rhe username, foldersought, filderfilestore are simply representing the actual names used. When I got to folderfilestore, I was refused oermisson to enter. This happened in the GUI as well. Well, where the users may be balked, root or super-user have no problem. LiveCD does not permit you to log in as root, but in Terminal mode, you can become super-user by typing in :sudo -s" or "sudo su" and pressing Enter. From the LiveCD, you don;t even have to enter a password. I mean you are just there. To avoid further folder and file disputes over priveleges, I used the following command: "chown -R nobody:nogroup " and stuck the name of the folderfile store on the end. In a few moments, that folder and everything it contained had all priveleges revoked. Now I could selectively go through this folder from the GUI and eliminate needless or unwanted folders and files, while merging the remaining on the separate storage partition I had previously formatted on the externally connected HDD that had been My Passport. Why am I going into such detail? Because this is what you can do with a LiveCD of any distro of Linux, and you can do it all with free software that you download off the internet. I just prefer Ubuntu, because it is widely supported and most like Windows in terms of its Gnome or KDE GUIs. That means less relearning. Anf the magic that Linux is, is (1) Better, faster, smaller than Windows, (2) Completely free, (3) able to work with Microsoft volume and file formats so you don't lose everything you already have, and (4) Even run some MSDOS and Windows programs via an add-in named Wine, which is also free. You can get recovery disks for Windows, but I find having a LiveCD another effective way to deal with lots of problems. Like now, I am using it to work around a crammed hard drive problem so that I can reformat the internal drive, reinstall Ubuntu from the same LiveCD, and keep on going. I can reinstall from a Live CD without disturbing my existing account or the files already there. Or I can take over the whole drive and erase everything on it. Or I can install Ubuntu along side the existing operating system (no me though. I have no use or regard for any Windows version pass XP). Or you can install Ubuntu to run as a client of Windows (some like it this way). Or you can install a VM in your existing OS and install Ubuntu in a Virtual Machine client, which isolates it pretty well from the external world. To a lot of people, Windows is it. You need go no further, except to buy the next major release coming out of Microsoft. The biggest part of MS' profits is not enhancing existing Windows, but coming up with something a bit newer, better, or offering more features than is already on the streeets in the form of an earlier version of windows. That is profiting off ofr having created a large worldwide dependency on Windows, and just catering to people's desire to do more and more things, like fingerprint recognition, touchscreen, webcam, and playing DVDs on your PC instead of via a player attached to your TV. You can even attach your PC to the TV via a an HDML port to turn your PC into a media center. I mean this is all do-able, but why would you want to? What you are really buying into is the idea that the PC can do anything, but it takes Windows to make it happen. So you have to buy newer, faster, bigger PCs as Windows gets bigger, more bloated, and more demanding on storage space and required memory. If I buy a PC, (and this new laptop qualifies), I don't pay attention to whether it comes with Eindows 7 Pro, Windows 8, 8,2, or 8.3. I'm going to trash all that anyway. And MS' enticement, that I can have a free upgrade to Windows 10 is not something I need to hear. The ubuntu (and other Linux distros) community is worldwide and people help each other through forums. Support for Windows is not so lavished, and while some of it is free to visit and download from, you find that technical support is of the pay-extra kind or of the as covered by the warrantee nature. I won't close this thread yet. I'm at the start of a lengthy copy-reformat-reinstall-recopy effort, and just because I can boot up from a LiveCD and do some of it does not mean that I will find the PC able to boot from the internal drive when the reinstall is complete. Until then, it is a play it by ear effort still.

HP ENVY TouchSmart m7t-j000 Notebook PC - Adding a second hard drive

Product Number: E4S80AV
I'm having a hard time finding a SATA III cable and caddy for a second hard drive for my laptop. Any ideas? Right now, I just have an extra 1.8 inch drive I can't use.
Robert

Please see HP ENVY Notebook HP ENVY TouchSmart Notebook HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook P... for a complete list of parts used in these models. Additionally the MSG states;
Hard drives
Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
● 1-TB 5400-rpm, 9.5-mm
● 750-GB 5400-rpm 9.5-mm
● 500-GB 5400-rpm 9.5-mm and 7.0-mm
Dual hard-drive configurations:
● 2TB: (1-TB 5400-rpm x 2)
● 1500GB: (750-GB 5400-rpm x 2)
Please click the white KUDOS star to show your appreciation
Frank
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Envy Touchsmart 15 not rendering IE graphics correctly

I have an HP Envy Touchsmart 15 (15-j151nr) that has both the Intel 4600 and the Nvidia GT 740M display adapters. The desktop graphics is done by the Intel chip.
In IE 11, I display THIS LINK . It should be a yellow rectangle with rounded corners and a drop shadow. It SHOULD look like this:
However, on MY computer, it looks like this:
If I go to the IE settings, in the advanced section and check that I want to use software rendering instead of GPU rendering, then IE displays correctly.
According to HP, I have the latest Intel driver. The Intel site has a newer version, but it wont install on my system (sys to get my drivers from the manufcturer).
Here is the Intel Driver's System Report:
tel(R) HD Graphics 4600
Report Date: 4/23/2014
Report Time[hh:mm:ss]: 18:23:28
Driver Version: 10.18.10.3304
Operating System: Microsoft Windows 8.1 Pro(6.3.9600)
Default Language: English (United States)
Installed DirectX* Version: 11.2
Supported DirectX* Version: 11.0
Shader Version: 5.0
OpenGL* Version: 4.2
OpenCL* Version: 1.1
Physical Memory: 16316 MB
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
Processor Speed: 2394 MHz
Vendor ID: 8086
Device ID: 0416
Device Revision: 06
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 4600
GOP Version: 5.0.1032
Current Graphics Mode: 1920 by 1080
* Devices Connected to the Graphics Accelerator *
Active Notebook Displays: 1
* Built-in Display *
Monitor Name: Generic PnP Monitor
Display Type: Digital
Connector Type: Embedded DisplayPort
Serial Number: CMN15BB
Gamma: 2.2
DDC2 Protocol: Supported
Device Type: Built-in Display
Maximum Image Size:
Horizontal: 13.39 inches
Vertical: 07.48 inches
Monitor Supported Modes:
1920 by 1080 (40 Hz)
1920 by 1080 (60 Hz)
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported
Raw EDID:
00 FF FF FF FF FF FF 00 0D AE BB 15 00 00 00 00
22 16 01 04 90 22 13 78 02 46 35 9E 57 57 94 27
14 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 14 37 80 B8 70 38 24 40 26 3C
46 00 58 C2 10 00 00 1A B8 24 80 B8 70 38 24 40
26 3C 46 00 58 C2 10 00 00 1A 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02
00 0C 33 FF 0F 3C 96 1D 17 3A 96 00 00 00 00 09
* Other names and brands are the property of their respective owners. *
Any suggestions?

I noticed that the report says that the curent DirectX version is 11.2, but the driver only supports up to 11.0.
I don't know if this has anything to do with my peoblem or not...

Why won't the Clone/Heal Tool remove a white spot?

After being embarrassed by failing to check the Clone/heal tool to make sure the opacity was set correctly, I am encouraged to ask another question that was not affected by the appropriate correction that made the tool work fine under most circumstances. However, using LR4 (and previously LR 3) )iMac 27 quad) at odd intervals, certain images show up with a single white spot, usually on a blue background, that cannot be removed or cloned with the LR Clone/heal tool. It can be removed with the clone tool in PS but not in LR. I don't know where the spots come from. They sometimes show up in a sequence of 3-4 or just singly. A copy of one is attached here. I don't know if this spot is an aberation in LR or from my cameras. Since it's happened with different cameras, I presume this is some problem with LR. Any comments?

OK. Now I'm doubly embarrassed! You were right again! It was a random adjustment brush stroke that I easily deleted. Now all I have to do is figure out how it got there and avoid doing it again. The same exact spot has been showing up on various images over the last few years in approximately the same place. There are no other adjustment brush strokes on the image. I guess it could have gotten there when I used the brush on other images nearby and forgot to close it before going to the Basic Development section on the new image. I'll probably never figure it out but thanks to your help I can certainly fix it now in LR. FYI, a moment ago I intentionally put a white spot in the blue with the Adjustment Brush and then tried to remove it with the Spot/Heal Tool. I discovered that without a lot of playing around I couldn't even circle the spot with the tool. I only got the hand symbol. There must be some relationship between the two that I haven't seen documented.

Solid State Hard Drive Replacement For HP ENVY TouchSmart 15-j053cl?

Hello there,
I want to swap out my current 1TB harddrive from my year-and-a-half old HP ENVY with a 500 GB solid state harddrive that I just purchased from Amazon.
Two questions:
1) Is this solid state harddrive compatiable with my computer (specs below)?
2) I want to reinstall windows onto the solid state harddrive after I install it (assuming its compatable). How can I go about putting Windows 8 on a bootable usb drive to do this? The computer does not have an optical drive and I don't have an external optical drive, so installing Windows via bootable usb is my only option.
I'm aware I can "clone" my PC onto the external harddrive if I wish, but I'd rather do a clean install if I can.
Computer Specs:
HP ENVY TouchSmart 15-j053cl
Product: E0K05UA#ABA
Solid State Hard Drive Specs:
Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD (MZ-75E500B/AM)
http://www.amazon.com/gp/product/B00OBRE5UE/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
Please let me know any advice you may have. Also, please feel free to ask any questions - hopefully I provided enough details.

Windows 8.1 has a built-in tool to make a recovery usb drive:
http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive
The HP Backup and Recovery app can also do it. This is a factory clean install image and any data and programs you have added will be lost. If you have an external hard drive you can also do a backup with Windows File History. Then, add the backed up files to the factory install. You can also use File History to make a system image type backup and restore it to the new drive using a repair disk but this is virtually the same as a clone, which you said you do not want.
Manual
Your service manual linked above. See page 47.
The Evo 850 is the best SSD on the market in my humble opinion and will work just fine for you.
If this is "the Answer" please click "Accept as Solution" to help others find it.

G400s a white spot on lcd screen

dear lenovo,
please help me...
I recently bought a laptop in one day, and then I found a white spot on lcd screen.
Given these conditions if I could get a replacement with a new laptop?
Or do I just get a replacement just in the troubled lcd and how long the problem can be solved?
Please help to related parties to help the handling of the issues mentioned above.
Thank you for your attention.
model : G400s
serial : CBxxxxxxxx
machine waranty status: 2014-06-05
problem description : a white spot on lcd screen
buy date : sept18'2013
trouble date : sept19'2013
region: surabaya, east java-indonesia.
Moderator Note; s/n edited for member's own protection

Ardha,
Welcome to the forum. White spots on the LCD, typically a bright white spot most clearly seen against a white background like the forum, or google home page, is caused by pressure damage - pressure applied to back of the LCD panel.
Since you indicated that you have only had the system 1 day, unless you are aware of something that happened while in your care, I can only guess that the damage was done during transport or manufacturing. I would recommend you contact your point of purchase and ask to exchange the unit. I would also try to power up and inspect the new system immediately to make sure all is well.
Please also see my PM - I would like you to take a pic of the spot and email to me if possible. While random things happen, I'd like us to take a look at this.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

White spot on Retina Display

Ordered directly from Apple Store and discovered white spot. Sent email to apple support and had a return call within minutes. Talked to software support first and after a brief description transferred me to sales who after explaining the issue said they would send out a new one which was shipped two days later. Phone support was incredible. Was on the phone for less than 15 min and very happy with the solution. For those wondering I did not see the spot until making the background white. Does not show with other background pictures.

I think we have the same issue. I bought my Macbook rpo retina last sept 2012. I jsut discovered it recently as I often watch Tv shows on my ipad3. I happened to watch a tv show in my mbpr lately and saw this tiny white flickering dot on the top left corner of my display. I see it only intermittently meaning in some instances you see it sometimes not. It only happens when in full screen using QT player. If I minimize it and back to ful scrn, the dot disappears. After few mins it may or may not show up.
I brought it to apple customer service and they cant duplicate the issue. I told them its random and they should wait for it. They said theyve been watching tv shows in full scrn for 2 days already and it didnt happen. I even showed them video clips - I record the tiny dot flickering using my iPhone - but still they cant reproduce the issue. After I brought it back home, I immediately watch a TV show and see it once again. It dosappears once you minimize it and returning to full scrn mode the flickering disappears.
So I thought Why would it disappear once I minimize it? If its hardware then it should be there all the time! and so I use VLC player instead to check if it would happen as well. for sevral days, I used vlc player to watch all movies/videos and IT DID NOT HAPPEN AT ALL! There is no tiny white dot flickering with VLC! and so I thought maybe this is firmware or driver...and so when the macbook pro has an update recently about 2.0 something...I thought it would resolve the issue but it didnt.
I have inserted a copy of the flickering tiny white dot...

White spot in new HP Envy touchsmart

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