Who is 855 214-1930  Are they Adobe support?

Who is 855 214 1930?  I went to the Adobe site to try to speak to a technician that can help me register my upgrade from Lightroom 3 to 4.  They wanted $229 for 1 year and would help me set up.  they wanted to go into my computer and check why I could not register.  they wanted to look at my console on my MAC.  I got suspicious and pulled the plug.  Are these people legit?  When you Google the phone number it does say Adobe support?  Can anyone tell me if these folks are for real or hackers?

I am unsure what country/region you are located in but our support number for North America is 800-833-6687.  If you are in a different country/region then please go to Adobe.com and select Help and Contact Us.  You can then select your product and what you are inquiring about and provided the appropriate channels of support available for your country/region/language.

Similar Messages

  • Windows platform, cannot use several of Suite programs now as they are coming up as trial versions since I started using Cloud..sure this is not a new topic, but not much Adobe support. Appreciative of help.

    CS 6 Design and Web premium individual programs (not in use for some time) are now launching as trial versions since the advent of Adobe Cloud. Windows platform. I am sure I am one of about a million people with this issue, but having trouble getting specific suppport, no telephone numbers and installing this suite of programs was a nightmare....appreciative of any help today!

    Thank you for your time and patience today. Your link for support takes me to Adobe Support Help "Hell" which is nothing more than a circular loop of links that do not address this situation. It is not a CS6 issue; it is not a specific software issue, none of the links address this situation which is an ADOBE issue...created by the Adobe Cloud process, not by me.
    The "serial number is not valid" link I have already explored and their wonderful solutions do not apply and their suggestion to reinstall my software is the ABSOLUTELY LAST THING THE WORLD I will ever do after my initial experience with the original post-antipiracy measures installation. I understand antipiracy actions, but Adobe's response is out of control and not working for those of us who have honestly purchased the software. I did not create this issue, Adobe did. They should provide a telephone number with a live body to fix this issue for those of us affected. BTW I have been trying to resolve this on my own for one week before I even posted in this forum. Again I appreciate your responses, but they are not resolving my issue.

  • In adobe reader app on iPad, I have a PDF document that added notes and comments to.  Once I left the document and returned to it, the notes and comments were gone.  Where are they?  I clicked "save" and "done" buttons after I entered text.

    In adobe reader app on iPad, I have a PDF document that added notes and comments to.  Once I left the document and returned to it, the notes and comments were gone.  Where are they?  I clicked "save" and "done" buttons after I entered text.

    The application auto-saves your input when you close the document.  If you left the document, as you state, the notes/comments should have been saved and should have been visible the next time you opened the document with the Mobile Reader (note that if you are opening the document with another app such as Apple's built in PDF Viewer, things like notes/comments may not be visible).  Also note that if you are doing an Open In... from another app (like Dropbox), the version of the document in Dropbox does not update; only the version of the document in the Mobile Reader is updated.
    Would it be possible to send a video of the problem you are encountering to [email protected] so that we can try to help?

  • Can adobe patch files be deleted what are they whay do they take up so much space

    Can adobe patch files be deleted? What are they and why does it take up so much space?

    sweetboo5
    If you are using Premiere Elements 9 Mac, then the next thing to do is to get details on what you mean by "patch files".
    There are no "patch files" as you describe. There is a Premiere Elements 9.0.1 Update that needs to be used with the program. That you install and do not uninstall for best performance of the product.
    What I am wondering is this. Do you mean by patch files and the description that you give Scratch Files?
    If so, then you are looking at preview files and conformed audio and video files.
    I am strictly an Elements Windows person so you will have to help me translate my Premiere Elements 9.0/9.0.1 Windows instructions into meaningful ones for you as it relates to file location.
    Under Edit Menu/Preferences/Scratch Disk, where do you have Video Previews and Audio Previews directed. At that location, you should be able to delete these files. They are automatically generated when you render Timeline content. The consequence of deletion is that you will need to render again content in the project from which they came (if that project still exists). Go to the location shown and delete.
    Then look to see where the Media Cache is directed. Those are conformed audio and video files (cfa and pek). They can be deleted and will be regenerated by the program if and when needed. Go to the location shown and delete.
    Then look to Edit Menu/Preferences/Media and the Media Cache Database. That is targeting conformed video files (.mcdb file extension). They can be deleted and will be regenerated by the program if and when needed. You can click on the Clean button there to get rid of them instead of following the path to them as shown in the Media Cache Database area.
    Do not delete any source media that went into projects after they were saved closed.
    Please review the above and do not hesitate to ask if you need clarification on anything that I have written.
    If none of the above applies to your question, then please more details.
    Thanks.
    ATR

  • Is Adobe Dreamweaver and Muse the same as Web Suite?  Are they compatible?

    I currently have Adobe Creative Cloud.  My friend is building me a website using Adode Web Suite.  Is Adobe Dreamweaver and Muse the same as Web Suite?  Are they compatible?

    Dreamweaver is NOT the same as Muse.   These are two very different products aimed at different users.
    Muse is consumer level software for hobbyists and non-coders with little web experience.   Dreamweaver is pro-level software for experienced web developers. Coding skills are essential.  More than likely, your web designer is using Dreamweaver.
    Muse is only available by subscription to the Creative Cloud.  Dreamweaver can be obtained on a single license, in a product suite or by subscription to the Creative Cloud.  See Product Comparison Guide below for details:
    http://www.adobe.com/products/creativesuite/buying-guide.html
    Nancy O.

  • Lost Adobe texture pro when I downloaded cc2014 where are they?

    Where are my Adobe texture pro when I updated to cc 2014 I lost them

    Not really. spent hours with chat and live phone conversation with rep and
    was unable to correct. Deleted 2014 and went back to my old cc.
    On Fri, Sep 5, 2014 at 3:51 PM, John Waller <[email protected]>

  • Why won't Lenovo refund my money? Why are they ignoring me?

    I ordered recovery media on the 30th of July and I never received them. I am pretty sure they wrote the address wrong. They took long amounts of time to reply to my messages about not recieving the media and I ended up installing Windows 7 myself and then all the necessary software and drivers. I made it clear to them in 2 messages that they were far too late and that I didn't want the recovery media anymore and I wanted a refund instead, but they ignored both messages completely and sent me a message saying that they were going to ship it free of charge. I don't want it. I made this very clear.
    Also, I can't believe the nerve of them saying 'free'. No, I paid €37, and I didn't get what I want and will not get what I want, because I paid for it to be shipped in 3-5 days like the website says, not nearly a month later. Getting it nearly a month later is a completely different service that I never paid for. I have therefore not gotten and cannot get what I paid for so I want a refund. Why are they ignoring my messages? I sent yet another message yesterday and got no reply. That is 3 messages they have ignored now.

    The download is huge, 1.6GB, so it will take a while to download and if it fails, clear your browser’s cache and try again, or try a different browser.
    There is nothing on the page that will prevent you from downloading it multiple times.  If you are getting an error it is likely your internet connection or some internet security software or something else blocking.  Did you watch the download and did it completely successfully or did it just stop?
    On the page with the Try link there is a link for when you’re having problems downloading, which it seems like you are:
    http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html
    There are phone numbers for Adobe but usually it is an exercise in frustration talking to someone in India who has a script they will lead you through, not unlike what it says on the help page, just slower.
    If you want to attach a screenshot you need to use the web version of the forums and copy/paste into the message, or use the camera icon at the top left.

  • CS4, what are the most pressing issues and are they solved ???!!!

    I'll be visiting the Adobe booth at the IBC on the 15-th to have a sneak preview of CS4.
    To properly report back what I have seen, I need a short list of the most pressing issues and what interests you most to see solved or added. Just to name a few of the topics:
    1. 64 bit or 32 bit?
    2. Support for 64 bit OS and which ones?
    3. Matte problems solved? (BTW, what were the exact issues with mattes in CS3?)
    4. Titler improvements?
    5. What (new) video formats are supported natively?
    6. What significant improvements are made in integration in the Suite?
    I'm not looking for a repeat of the wishlist, just the most important issues to have a look at.
    Looking forward to your suggestions.

    Here is the news as I got it from one of the technicians and beta testers at the IBC, who showed some interesting things on the current beta version.
    1. The RTM version is not ready yet. It will definitely be this year, but it will not be out in September. Most likely is around November and not all promised features will be available in the 4.0 version, but will be supplied by downloadable patches.
    2. Interlacing/de-interlacing has not been solved. It is still the archaic approach from the '70-s era.
    3. Vista 64 is officially supported, XP 64 is not officially supported, but runs without problems. Several beta testers have not seen any problems with XP-64. All applications are still 32 bit applications, apart from PS Extended, which is 64 bit. Parts of the memory model are ported to 64 bit. The first steps to porting all applications to 64 bit have been taken, but do not expect full support before CS5.
    4. The major improvement has been in the project structure. Every project now has its own information about drive, directory and file structure as part of the project. Files in the project can have different properties in terms of resolution, i or p, so effectively this makes for Edius like capabilities, allowing for different sources in a single project, XDCAM-EX, HDV, AVCHD, P2 sources can be mixed and edited on the same timeline. You can move i material to a p timeline and edit from there.
    5. Adobe Media Encoder is now a separate application.
    6. Dynamic Linking has been improved significantly and encompasses AE, PP, EN in all directions.
    7. Batch processing has been added. You can now add timelines to a render cue and continue editing on the same timeline and there seems to be some intelligence behind it as well.
    8. OMF has been vastly improved.
    9. The garbage matte problems have been solved.
    10. Ultra is still a stand-alone application.
    11. Improvements have been made to Encore, whether that includes closing the DVD was not really known.
    12. Edit in Audition has been restored.
    13. AVCHD is supported, RED support will be added (possibly even for CS3). Note that even on a 4-core MAC the editing experience with AVCHD is tiresome and horrendously slow. You may succeed in editing that kind of material, but only with 8-cores. Otherwise it is like editing HDV on a P4 @ 2.8 GHz with a single disk. It can be done, but it is not a pleasure. The CPU requirements are enormous and IMO most will be heavily disappointed that they need to upgrade their PC before any serious editing can be done, despite all the warnings given.
    14. The titler has not been improved, but the strange windows problems (resizing) have been solved.
    15. Dependency on Red, MainConcept and others make the delivery dates unsure, but it will take some time and new patches are already being worked on.
    16. Adobe at IBC has only beta versions.
    17. One member here (I will not mention names) is probably the best beta tester Adobe has ever had and this person beats all other beta testers by a wide margin in finding bugs. Thanks for all your continued trouble, NN. You will know who I mean if you are the person in question. One of your colleague beta testers was in awe of you.
    The stability and integration of the suite has been vastly improved and tons of bugs have been resolved, so from that point of view, upgrading to CS4 looks very worthwhile. Initially however, third parties have to resolve some issues with their software, like Sony with their Clip Browser, which contains a serious bug, causing PP to crash completely. These bugs need to be resolved shortly and hopefully will be addressed before the RTM version comes out.

  • Is there a Mac guru who makes house calls in Concord, California? I'm getting the runaround between the Genius Bar and Adobe Support.

    Is there a Mac guru who makes house calls in Concord, California.? I'm getting finger pointing between the Genius Bar and Adobe Support. It;s been a week and I'm at my wit's end.

    I upgraded from OS X 10.4.1 to Snow Leopard 10.6.8. After lots of application problems I took the computer to the Genius Bar. The computer upgrade was given the "thumbs up". They said the problems are with licensing issues with Adobe Creative Suite 4. The other application problems could be resolved by just uninstalling Microsoft Office and reinstalling it. The Microsoft Office reinstall seems to have gone well, however it is still slow to open and the color wheel spun extra-long on this morning's first opening.
    We are operating two accounts on our one Mac Pro computer. Since the upgrade, we can not both have an Adobe application open at the same time. They work fine when only opened on one desktop, but we get an "ATM Subsystem Failure" notice when the program attempts to open on the other desktop. I've spent many hours on the phone with Adobe, they helped me remotely to reinstall CS4, but the problem remains. Finally, last night, the tech guy said that it has to be an Operating System failure and to take the computer back to Apple.
    Frustration prompted my writing. I have a call in to someone local who may be able to help, who knows!

  • PowerPoint parsing into Captivate 8 issues - where are the Adobe personnel to get this right?

    In Captivate 5.5 I can import PowerPoint slides without any problems, BUT in Captivate 8 the parsing is TERRIBLE (even in high fidelity) leaving me with this result:
    I have checked the size of the PP page vs the size of the Captivate software simulation video. I have imported it into an existing capture, I have started a new PowerPoint project and I have imported it into a new Blank project. Nothing works! The parsing is still terrible.
    I have now read a number of Forum posts about problems with importing PP into Captivate 8 - NONE of which had answers.
    So my real question here is: where are the actual Adobe staff members to answer this question and FIX THE PROBLEM! I have a contract to make videos for a company and I will lose my contract if I cannot produce good quality work.
    This is NOT GOOD ENOUGH!!!!

    Lilybiri
    You are a star! Thank you so much for the link.... I will certainly write to them.
    And hopefully someone from Adobe management will see this and consider actually paying some of the generous users who contribute so much to this Forum, at least a stipend... Especially as Adobe is being paid good money for the software.
    The response that I had to problems with Articulate Storyline is outstandingly good. Yes, they do have a general forum which is quite helpful but when I need specific help, their support is excellent. Eg. At about 1am on New Year's day I had a query about transferring my program from one computer to another. Thinking I would only get an answer a few days later I was really surprised when five minutes later I received an email telling me exactly what to do and inviting me to online chat if I still had a hassle.
    I also belong to other Forums for various paid-for software that I use and although many of the people who answer in the space are just fellow users, their super-users (who are always around) are actual developers and are paid by the software provider to help the people who have bought their software.
    So why can't the mammoth Adobe do the same?
    Cheers
    Ann

  • Are They Doing Away With The Mini?

    Okay, im not sure if im the first one to notice this but did anyone else see that the iPod store dosent even sell accessories for the Mini anymore? Are they trying to eliminate it all together? They should realise that some of their first customers before this iPod craze started still have them!!! Im really frustrated with the company, if anyone knows some good sites to find iPod Mini accessories EXCEPT ebay.com(ive been there 100 times) let me know. I have no intention of changing to the new and improved iPods because i love how mine is different.. some changes need to be made so that everyone that has an iPod can have some options!
    Who Knows   Windows XP  

    I went to The Apple Store http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore/
    Towards the bottom of the page is a link to allow you to "Shop by iPod Type". Click on that.
    You should see the newer iPod models at the top. Find your mini further down on the page and click on it. The Apple Store appears to have 188 iPod mini accessories for you to choose from.
    Look for iPod accessories at places like j & r .com, amazon.com, macmall or dozens of other online outlets. Most local stores don't carry the older iPod accessories, or at least, not many accessories to choose from. It seems to be the common business model for hardware companies to try and make money from recent purchasers.

  • Adobe reader 6.0 app won't open because PowerPC apps are no longer supported

    I can no longer open .pdf files on my newer imac which is over 3 yrs. old,  This issue seemed to have started sometime after updating to icloud & Lion??  on this imac but for some reason, I do not have the same problem on my other imac that is running the same Lion v. 10.7.2 which is over 4 yrs. old.  I can see that the older imac is running Adobe Reader 9.4.6 and opens .pdf files.   
    Here is the error message I get on my newer imac:
    adobe reader 6.0 app won't open because PowerPC apps are no longer supported
    I don't remember if or when I started having this problem on the newer imac but it use to open .pdf files.  Nor can I find any reference to ANY Adobe Reader version other than 6.0 on this computer,  Even after several tries and downloading off the Adobe web site using Safari. 
    I have made several attempts to download off the adobe web site using safari which shows it is downloading the app. but cannot find it anywhere on my computer's HD or Desktop even when using Spotlight to search for it. 
    In fear of screwing up my new 17" MBP which arrived yesterday I have not attempted to transfer any info/files/data off of my other imacs due to they info dating back to the PowerPC days that transfered during switching to newer mac models.   
    Thanks for any help in this matter
    Bob

    I have tried several times to update the Intel Mac verision of adobe but cannot find where it was downloaded to on my computer.   When I do a search on my computer, the only version that is found is the old 6.0 Power PC which is no longer supported.
    Message was edited by: keyag

  • I just upgraded to OS X Lion and now I can't open the application Adobe ImageReady CS because PowerPC applications are no longer supported. Is there anything I can do to fix this?

    I just upgraded to OS X Lion and now I can't open the application Adobe ImageReady CS because PowerPC applications are no longer supported. Is there anything I can do to fix this?

    There is no fix. It simply means that the software is outdated. Adobe would need to release a newer non-PPC version that supports Lion. They may have done that already, I don't know.

  • Error message: "Adobe Application Manager "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can

    I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
    Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message:  "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
    Any helpful thoughts?

    Hi David,
    Kindly try out the steps in the below mentioned link to install Creative Cloud.
    Error: "Installer failed to initialize" | Windows
    Thanks,
    Atul Saini

  • IOS 7 doesn't work on iPod touch 4g, so does the mean its the end for this device? Or are they going to make updates specially for lower devices an apps that are compatible ??

    iOS 7 doesn't work on iPod touch 4g, so does the mean its the end for this device? Or are they going to make updates specially for lower devices an apps that are compatible ??

    Which apps remain compatible will be up to the individual developers who sell those apps. There will be no further iOS updates, but those aren't really necessary to continue to use and enjoy your device. I still have an iPad 1 running on iOS 5, and it is fully functional.
    The App Store has an app called VintApps 3.1.1 that is specifically geared toward iOS 3.1, however, you would probably be able to run most of those apps on your iPod, and considering that there will be a rather large market for iOS 6 apps users, it is not likely that you will see a significant reduction in choices any time soon.
    It is not the end for the device in any sense except that it is at it's ultimate iOS level. And again, I have an iPad that is at it's ultimate iOS level (iOS 5), and I get new apps all the time that work for both my iPad and my iPhone that runs iOS 6.1.1
    No need to fret....
    Cheers,
    GB

Maybe you are looking for