Who missed deadline?

Business requirement - Send escalation mails to different levels of the manager based on how many days a work item is past due. For example in a parallel processing workflow, agent A, B, C were chosen to do approval. If agent C forwarded work item to agent D, escalation mail should go to D's supervisor instead of C's supervisor when deadline is missed.
Problem - How do I capture the actual agent after a work item was forwarded(although I can see it obviously in workflow log). I found function modules available to use but they all require work item ID as input parameter. The issue I had was I won't be able to get work item ID until work item is executed(through binding). I also tried to use "Method Before work item EXECUTION" but I did not see information I want populated in workflow container.
Could anyone please share your thoughts how this problem can be solved?
Thank you,
Merta

Hi Gareth,
How can I use that FM in this particular decision step? You said to use that FM when deadline was reached - I assumed you meant to use "modeled" deadline. Again I am still stuck at where could I capture _WORKITEM.WorkitemID in the step container before the step is executed to pass it to the new method I created with this FM? I don't think you meant to customize the Decision.Process method with this FM.... Could you please tell me what I missed?
I got an idea from your reply by trying Modeled deadline. I thought I can use dummy method in the outcome branch when deadline is reached to get parent ID(what I am after).   My simple test workflow is like this: workflow start (ID 331288) -> Specify agent ->(ID 331289) -> Approval (ID 331290 ) -> Dummy (ID 331291). Surprising the parent WI ID of 331291 is not 331290 but 331288. I also test it with FM "SWW_WI_FIND_FATHER_WIS" and get the same result. This is so strange .... Do you know why?
Thanks again,
Merta
Message was edited by:
        Merta Her
Message was edited by:
        Merta Her

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Mail notification on missed deadline

Hi' WF'ers
I am having trouble with the missed deadline feature. I wish to send an e-mail to the responsible of a workitem seven days after it has landed in his inbox. The mail must be sent to his Outlook mail box.
I have tried to make a simple deadline monitor on "latest end" and set up automatic forwarding in SO12, but the latest end just gives me a workitem about the deadline has been reached - not a mail. Yet it does not have it's own task number, so i cannot use RSWUWFML2 to send mails, on just this ocation, can I?
Can it be done by simple deadline monitoring, or will I have to use modeled deadline combined with a sendmail step?
Any help will be highly appreciated

Hi Mikkel,
Yes the correct approach for this scenario is to use a modeled deadline outcome, and then just add a sendmail step after that outcome. This is really very simple to do. Modeled deadlines don't have to be complicated.
If you want to send the email to the same recipients the work item was sent to, and you used a rule to find your recipients, use the RULERESULT element in the rule binding to capture who the recipients are.
You can't use RSWUWFML2 for this process - that's not what this program does (its just for notifying recipients the FIRST time the work item has been added to their inbox). Although you could use its replacement application SWNCONFIG in 6.40 to do something similar.
However best approach is to use the modeled deadline outcome + send mail step.
Regards,
Jocelyn

How do I change 'Missed Deadline' heading?

Hi
We have recently introduced Extended Notifications to send workflow tasks to agents via MSOutlook for a new Purchase Order approval workflow. During testing the the customer has decided that they would like to change the text of the 'Latest End' text - replacing 'Missed Deadline' with 'Reminder'. Is this a feasible activity to consider? and can someone point me to where I might find the text/code to change? [I have looked through the SE61 entries for Document Class Dialog Text but cannot find the text there]
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Hello,
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Missed Deadline need to have multiple Escalation Rules- Workflow

Dear Brothers,
Workflow Requirement is:
there are 3 approvers A,B,C. A is the initial Approver and B is the supervisor of A. C is the manager of B.
For the first 2 days if the Approver A does not approve his work item then we need to inform him of the missed deadline.
and if the Approver A has not approved the work item at the end of 4th day, then the Approver A and Supervisor B need to be informed of the missed deadline.
And if the Approver A has not approved the work item at the end of 6th day then the Approver A , Supervisor B and the Manager C need to be informed of the Missed deadline.
so, i hope there need to be 3 different escalation rules
Please help on this..
I have tried working with modeled deadline and using the obsolete branch . i am not able to properly fulfill the requirement.
Thanks,
Altaf

hi,
i have found a easy solution.
the method i tried and got successful is:
1. after the step which contains the latest end entry i have included a background send mail step.
2. i have created another activity step which will send mail and in this step i have used the requested start . its like first mail goes for 2 days so the next mail needs to go for 4 days . so here i have mentioned 2 days in the requested start tab
3. created another activity step which sends mail, here again i mentioned 2 days in the requested start tab so it makes it step get executed after 6 days.
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altaf

Am I the only person who misses the drag and drop method of adding and deleting songs on iTunes devices?

I am constantly getting frustrated with the newer versions of iTunes because my different apple devices have different amounts of storage. I miss the days when I could drag and drop songs to various devices. I don't always want the same songs on all devices, so I don't like to sync because I sometimes lose something I want to keep on that device. I am just curious if I'm the only one who misses this feature or is there a way of doing this that I've just not found? Thanks.

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How to forward the workitem to next level on Missed Deadline?

I have enabled Latest End Deadline on a particular task. The requirement is to forward the workitem to the next level approver once the dead line is missed.
I have tried to use Workflow Wizard Modeled deadline monitoring. It creates few additional steps but it just sets the workflow to obselete. I need to forward the workitem to next level. What needs to be done after the above step so that the work item is sent to the next level.

Hi Workflow learner,
I am also learning workflows and I have been asked to create a workflow deadline which will escalate the workitem to the next level approver once the deadline is missed.
I too created a deadline using the workflow wizard. Next I created a step in the obsolete outcome identical to the main step.
In this step do I user the rule 168? And how does the workflow look for the superior of the manger who has missed the deadline and not the workflow initiator.
Thanks
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For All Those Who Miss The Old Layout After Upgrad...

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↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Stop Missed Deadline Notification

Dear Experts,
The requirement is as follows:
When an opportunity doucment is created the workflow has to be triggered to the user( if a particular field is not filled ). That particular field has to be filled with in 2 hours of time. If the field is not filled then the deadline message has to be sent to the Manager.
Now the following scenarios are working correctly.
1. Field is filled before save.
No workflow sent to user and no deadline message for manager
2. Field is not filled before save.
workflow triggered to user and if field is not filled for 2 hours deadline message for manager
But the below scenario is not working.
Field is not filled before save . workflow triggered to user. But after 1 hour I opened the opportunity document manually ( Not from workflow Inbox ) and the field is filled. But still the Deadline message is sent for the manager.
Please help how to stop the latest end deadline message if the field is filled with in the time frame manually.
Thanks a lot,
Dhananjay

Hi,
Everytime you model a workflow you have to think about how the process can be influenced and will this effect the workflow.
So in your case. you can change a field through a workitem or without.
And you want to set deadline monitoring on the workitem, the whole workitem will be invalid when someone has changed it in SAP.
So you should use a fork 1:2 in one branch the workitem with its monitoring and in the other a wait for event, which monitors the change of that field, you might have to create your own event and control it though field restrictions in change documents.
Kind regards, Rob Dielemans

Missed deadline batch job giving dump.

Hi All,
In my PO release workflow scenario, deadline is not working . On searching in this forum I come to know that a batch job u201CSWWDHEXu201D with step u201CRSWWDHEXu201D needs to be scheduled with frequency 3 mins, so i did this. Now the issue is no workitem is getting created and the above batch job is also getting cancelled due to error. The error description is as follows :
Runtime Errors         MOVE_NOT_SUPPORTED.
Short text
    Conversion from type "D" to "T" not supported.
Error analysis
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Is there any SAP note to be implemented to resolve this issue ?
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regards,
Trimurty

Hi Akshay,
II have copied the Std workflow WS20000075 into a custom one and in the latest end tab, i have selected "Workitem creaton" for Refer Date/Time field and given 5 mins. I have deactivated the workflow in which i have created the containers for date and time and used "Expresion" for latest end and also commented the zmethod in delegated object. Even now also the job is getting cancelled with the same error.
Any idea why is it happening ?
regards,
Trimurty

Notify Recipients Via Email for missed deadline:WF

Hi all,
My requirement is triggering of email if tasks is not acted upon within two days.
Can anyody explain how emails can be triggered to user if user hasnt acted upon task withinn 2 days?
Thanks
Edited by: sanj_dell on Mar 7, 2012 5:01 AM

Hi,
I suppose you are getting notifications to your inbox. If yes, then you could change the setting in transaction SO16 that the system will send the notifications as emails. Anyhow, be careful with this, since this is a global setting and then all notifications will be sent as emails in the system.
Another option: in the deadline tab, you should be able to change the it as "modeled deadline". This will mean that a new branch will appear into the workflow. And you can add an email sending step into this branch. Probably this is a better approach since you can formulate the email text by yourself and you don't need to worry about changing the global setting.
Regards,
Karri

Doubts in workflow steps

Hai,
I want to use a local workflow in exsisting scenario with minor modification.
My doubt is In one step(change basic material data field in basic data2 in material master material) i send it one user(user1) with previous step results and he should change the data in specified field and it has deadline monitor.
if the work item has reached deadline i again send it to new user(user2), at the same time i should get who missed deadline detail and should deativate the unexecuted workitem(user1's inbox)
and send mail to the new user(user2) with details of previous step results.
workflow like this:
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                step and execution continue
how to do this.
please suggest me.
thanks,
Elamaran.

Hi,
For your scenario the workflow design should look something like this,
Note:
In the workflow container create a variable with length 1.
Make sure that you pass this variable to all the activities in the workflow. That is from Workflow -->Task.
Step 1: send mail to responsible agent
Step 2: send change material work item
Step 3: The change is not finished again and if changes are successfully done set the variable created in the workflow container as "X" otherwise "SPACE".
Step 4: Here create a loop until operation step, this activity should check the value of variable created in the container. If it is X come out or send the mail again.
Design:
======
ACTIVITY LOOP OPERATION
   Step/Activity 1
   Step/Activity 2
   Step/Activity 3
CHECK the variabl value set in step 3.
Depending up on the variable teh control is transferred to Step/Activity 1.
Mail me if you are not clear. Because some parts of Workflow cannot be explained without the screen shots.
You give your mail ID will send a document on Workflow.
Regs,
Venkat Ramanan N

Missing ColdFusion Support in Dreamweaver

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Error in Schedule Background Job for Deadline Monitoring of swu3

While Auto Customization swu3 i am getting error message 'Output device "" not known' in 'Schedule Background Job for Deadline Monitoring'
Please advice what could be cause of it

the earlier problem of background job was solved by changing the output device assigned to user wf-batch .
regarding the transport request :
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Alert notification configuration for Deadline

We are in SRM7.0. For Sc and PO,I have to send alert when the workitem is not processed for 48 hours. I did the configuration in SPRO. The system is trying to send the alert. Whne I check the log in SLG1, it is giving the error message as 'No alert category found'.
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Thanks,
Sivagami

Hi
Did you Verify your configuration in IMG > Application Server>Basis Services-->Generic Business Tools --> Alert Management
These configurations are required for you to set up Deadline monitoring
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For more information, see the Help Portal under
http://help.sap.com/ -> SAP R/3 Enterprise, Release 4.70 -> SAP-NetWeaver Components -> SAP Web Application Server -> Basis-Services / Communication Interface -> Business Workplace and Services -> Alert Management -> Alert Category
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See also
Note 1051787 - SRM notifications not displayed in UWL
Regards
Virender Singh

Deadline path not reachable...

Hi All,
I have created a PR workflow in which i am sending a workitem for overall release. I have set the modeled deadline for the same to 2 minutes. But it is not flowing into deadline branch even after 30 minutes. What can be the reason for the same?
Please advice.
Regards,
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Hi
please check in the transaction SWU3
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Who missed deadline?

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