Why am I ineligible for Creative Cloud Complete when I have serial numbers for CS3 products??

I am trying to purchase Creative Cloud Complete for $29.99, as I have previously purchased Illustrator, Photoshop, and InDesign CS3, and have the serial numbers. However, when I entered the serial numbers on the form to order Creative Cloud, it said I was not eligible, but had no explanation why.

Rave wrote:
Hi mccalel,
CS3 is a very very old software and is not a qualifying version for upgrade.
Not sure I follow.
The discounted promotional deal (for the first 12 months) for existing owners of CS3-CS6 suites is what the OP is trying to take advantage of.
https://creative.adobe.com/plans

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