Why Can't I redeem my iTunes Voucher?

I have sent itunes voucher to my partner via email but when trying to redeem by clicking on the link it takes me to screen to install itunes on pc which is already installed.......any ideas??

Hello richy757,
Thank you for contacting Apple Support Communities. Have you tried to redeem the voucher following the steps in this article?
iTunes 11 for Mac: Redeem an iTunes allowance, gift certificate, or Gift Card
http://support.apple.com/kb/PH12294
Regards,
Jeff D.

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