Why can't Verizon Wireless provide accurate minute allowance information ?

I traveled for several weeks overseas in April and requested to suspend the service. When I arrived I resumed service. I am very cautios when it comes to minute usage, and frequently check verizon for minutes used/left. When I arrived on the 3rd of May and resumed my service, I noted how minutes I have left on Verizon's website and before the cycle ended on May 18, Verizon website was showing that I was well bellow my plan's minute allowance.
Then on May 21st I was shocked to see a $54.90 charge on my bill for exceeding my minute allowance! I called in and the rep, Ashley told me that Verizon website was showing inccorect information, and in fact my minutes had to be prorated, that's why I was charged. And despite the fact that I was mislead by Verizon own website, and wasn't notified by any other means about my actual minute limits (like SMS which Verizon is sending to customers that are about to exceed their limit as a matter of policy and soon an FCC requirement). Despite all that, I will not be reimbursed.
I try to think of a good reason why a tech savvy company like Verizon is not capable to show actual minute limits on its website, other than to bait and switch its customers ! Unilke, roaming charges which may come from external sources, there is absolutely no excuse for Verizon not to show actual minute allowance on its website when bill is prorated, since this information is internal and customers rely on it!

sc98007 wrote:
I traveled for several weeks overseas in April and requested to suspend the service. When I arrived I resumed service. I am very cautios when it comes to minute usage, and frequently check verizon for minutes used/left. When I arrived on the 3rd of May and resumed my service, I noted how minutes I have left on Verizon's website and before the cycle ended on May 18, Verizon website was showing that I was well bellow my plan's minute allowance.
Then on May 21st I was shocked to see a $54.90 charge on my bill for exceeding my minute allowance! I called in and the rep, Ashley told me that Verizon website was showing inccorect information, and in fact my minutes had to be prorated, that's why I was charged. And despite the fact that I was mislead by Verizon own website, and wasn't notified by any other means about my actual minute limits (like SMS which Verizon is sending to customers that are about to exceed their limit as a matter of policy and soon an FCC requirement). Despite all that, I will not be reimbursed.
I try to think of a good reason why a tech savvy company like Verizon is not capable to show actual minute limits on its website, other than to bait and switch its customers ! Unilke, roaming charges which may come from external sources, there is absolutely no excuse for Verizon not to show actual minute allowance on its website when bill is prorated, since this information is internal and customers rely on it!
With your scenario, it is perfectly understandable why you could have been well below your minute allowance and still have gotten an additional minute charge on your bill for exceeding your allowance.
Your billing date is on the 18th, but you say that you suspended service, I assume so that you would not have to pay for service while you were away. For the sake of this example, let's say that your monthly allowance is 900 minutes per month and you had service suspended on May 1 so that you would not have to pay for your service from May 1 through May 18. That means that you used 12 days of service. If you looked online and it said you had used 500 minutes(this is well below your monthly allowance of 900), you would still have incurred an overage charge. Since you wanted to only pay for 12 days of service(by having your service suspended), your allowance for those 12 days would have been prorated to 12/30 of 900 which is 360 minutes for those 12 days of service. By using 500 minutes, this means you would have had an overage of 140 minutes and an overage charge of $56. Hope this explains how this could have happened.

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(removed) ALL I WANT IS TO UPGRADE OUR 2 PHONES ... WHY IS THIS SO HARD???!!!
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Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

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evemary wrote:
LG enV 3 as indicated on my account. I tried the online advice. There is no help there either.
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Verizon Wireless Customer Support wrote:
Having unexpected charges on your bill is never a good thing hd4ever. If you have access to My Verizon online, you may view account charges for the past 12 months. I understand you have been billed for a VZ Navigator subscription. Which make and model phone are you using? With certain model devices, it is required that you uninstall the application from the phone itself. To view a detailed bill of charges online via My Verizon click http://bit.ly/xB4iTc
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Why can't Verizon Wireless provide accurate minute allowance information ?

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