Why can't you book a Genius Bar appointment online anymore?

They have removed the option to make a Genius Bar appointment. Why on earth would they do that?

The method has changed - see my post here if you only have a Mac; if you have an iDevice, follow Frank's instructions in the same thread:
how do you make a genius bar appointment?

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Why can't i arrange a genius bar appointment?

i want to get a new battery and maybe upgrade my HD in my Macbook Pro 17"
so i naturally thought that all i had to do was to arrange a Genius Bar appointment
but having tried i keep getting directed to a £25 phone call with a specialist which i don't want
or worse get told there are no vacancies for Genius Bar appointments\
what EVER?????????????
when did it become impossible to just book a time to see someone to assess the situation and get Apple to update my Mac?

Thank you. I did stumble upon this idea after I wrote my question and it works! Not sure what's up with the website -- seems like Apple should be more on top of user interface than they are. Thanks for responding.

Why can't I make a genius bar reservation online?

I have spent nearly 30 minutes trying to make a Genius bar reservation. Website site says "it's easy and quick." Well, no, it isn't. It used to be, but it isn't any longer. I keep getting to the point where I am asked to pay $29 for a phone call, or to submit a service ticket. All I want to do is to go the store and talk to someone without having to wait in line for an hour. It is NOT an option to make a genius bar reservation online. I even called, and was sent the link to make the online appointment . . . which resulted in exactly the same dead end.
What am I supposed to do in order to make a reservation? Screen shots or bullet-point steps would be helpful, because the system is not performing the way it says it should.

Thank you. I did stumble upon this idea after I wrote my question and it works! Not sure what's up with the website -- seems like Apple should be more on top of user interface than they are. Thanks for responding.

Why can't i ever book a genius bar appointment?

Everytime I try to book a genius bar appointment it says there are no reservations available. WHY! It's so annoying!! I don't want to lug my laptop all the way to the apple store only to be told I can't be seen by anyone. What's the point in having the option to book a genius bar appointment when I can't! I tried in Naples Florida when I was visiting there and now in Leeds, this is ridiculous.

alice
I'm sorry to hear that your local Genius Bar in Leeds (UK? not Alabama,US) is so busy - must be very busy as the Web System I used to test was kind of 'abrupt' with its Alert, informing me "There are no reservations available at this time." {paraphrased?}
I am not one to be defeated so easily, however.
If I were to take my portable Mac to the nearest Apple Store here in Dallas, TX-US, I could drive there in about 22 minutes. I realize that folks in the UK may not even own a car, relying on the UK's robust Public Transportation System. If I were to take transit system to the same location, it would take me between 1.5 & 2 hours! Ours is not as evolved as yours, alas.
So, if you were to try the next nearest location to Leeds - Sheffield - you could drive there in <35 minutes. If you were to take the train, ±40 minutes -1 hour == BETTER than my trip, so I'll post my results...
Sheffield Apple Store Genius Bar available reservations
Sample Train Schedule for Friday, April 17, 2015 (earliest Wed, the 15th but better hurry)
⬆ click/tap EITHER for full size ⬆
best luck
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How do you schedule an genius bar appointment?

They changed the system! How do you schedule a genius bar appointment? must do it before warrantee is gone!

Start at http://getsupport.apple.com.
If you need a walkthrough, see https://sites.google.com/site/appleclubfhs/news/11-09-14-apple-changes-the-proce dure-to-schedule-a-genius-bar-appointment.
(Note that I am affiliated with that site, and some pages contain ads).

I cant seem to book a genius bar appointment.

I Choose store, write my details, then it says error processing your request, press ok to start again. I tried many different stores.

im having this problem aswell. were you eventually able to book an appointment ?

Why can not you thought of improving the design of power adapters for mac book pro from damage so easily?

why can not you thought of improving the design of power adapters for mac book pro from damage so easily?

I congratulate you. you are very lucky because I hurt my less than two years taking all possible care. and have found that this has happened to many people more

WHY CAN'T I MAKE A GENIUS APP'T

I AM UNABLE TO CHANGE MY DEVICES, AND CAN'T MAKE A GENIUS APP'T

BHR
You seem to have asserted yourself. I have found that - although a little obscure - Apple has laid out a Path they wish folks to take to determine all kinds of support; phone calls (call now or call back appt.), Live Chat, Genius Bar Appointment...
In addition, recently, they have added an AppleID challenge layer at a specific point to their WorkFlow liking. I have tested on several occasions - as recently as yesterday - and have reached the "Appointment Time" picker level before bailing (as I do not need to actually make one)
Follow the appropriate prompts here > Apple - Support - Product Selection - with a little cleverness, one can get to the appointment making page.
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Why can't you enlarge or reduce prints on officejet 4500 ??

why can't you enlarge or reduce prints on officejet 4500 ?? is there a download to solve this issue ??

Hi,
I'm very sorry you're disliking Firefox 29 and I want to thank you for letting us know how you feel here. Please note that feedback about development decisions and UI implementation and any other feedback will need to be routed to input.mozilla.org/feedback where the developers get that information. Don't expect a reply back though<br>
Here, we are all volunteers which is why we tell users to go to Input.
Here are a few suggestions for restoring the old design. I hope you’ll find one that works for you:
*Use the [https://addons.mozilla.org/en-US/firefox/addon/classicthemerestorer/ Classic Theme Restorer] to bring back the old design. Learn more here: [[How to make the new Firefox look like the old Firefox]]
*Use the [https://addons.mozilla.org/en-US/firefox/addon/the-addon-bar/ Add-on Bar Restored] to bring back the add-on bar. Learn more here: [[What happened to the Add-on Bar?]]

Can't make a Genius Bar appointment

I went in to my local Apple store today because my Mac crashed and the message was due to no memory. When they checked it, they said it had to be seen by a Genius Bar tech and to go home and make an online appt. I have done this many times so imagine my surprise at the new website navigation and the absolute impossibility of getting to the Genius Bar page. Apple is doing everything in its power not to provide this service- from blocking out days previously to not allowing customers to make an appt. They want to force me on to the Paid Service option.
How do I make this appointment. Part of the reason I always loved Apple was its superior customer service. Seems that reality is gone.....

originalewrote:
when was the last time you tried? They have changed things, You CANNOT schedule a genius bar appt directly anymore. You have to call and they want to charge you for the cal
The last time I made an on-line genius bar appt was November 20, 2014.
So yes you can, unless they changed something in the last 7 days?
I was out of warranty as well, it was not an issue and I was not charged anything for doing so.
Granted it is more difficult then before, I tried to walk you through it above. Good luck. You can always call your store.

HT3952 Why can't Address Book allow me to add "spouse" to the print job?

I can add "spouse" to a card, so why can't Address Book allow me to print the name on the card plus the spouse name? So if I try to print "Ravi" I have the option in the print dialogue to add "Mei"? Seems simple, even Word can do it.

Hi,
It doesn't look like the "Country" field on the cards need to match. I changed one of the spouses to a different country and the label (as shown in the print dialogue panel as you suggested) still shows "John Smith and Jane Doe." Most of my country fields are blank.
It does matter that the Country Code be the same for both. After selecting the card and clicking on edit, the Country Code can be checked or changed by clicking on the address label (home, work, etc.) and moving the mouse down to "Change Address Format..." You'll see a long list of countries. If the cards for Jane and John don't have the same country code, the label won't show both names.
The lines of code like:
     <key>us</key>
     <true/>
in the ABRelatedNamesConfig.plist file determine which countries the related names functionality will work in. Using the plist shown in an earlier post, they need to live in ca (Canada), uk (United Kingdom), us (United States), or fr (France) and both need be be in the same one. Adding other country codes to the plist file should enable that country to work as well (I haven't tried it).
The related names functionality was removed with the release of Snow Leopard (10.6) so I've editied the plist file in 10.6, 10.7 and 10.8. All have worked.
The only other thing I noticed is that the following two lines shown in the earlier post are really one line in the plist file.
As shown in the earlier post, the code:
      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
is really all on one line. Here is a screen shot of my plist file as viewed in TextWrangler:
The good news is we have 358 days to figure this out before Christmas.
Jay

HT203909 Why can't you provide specific instructions here about how to make the USB drive bootable? The article referenced is not dedicated to Bootcamp--too long, too many options. How do you make it bootable?

Why can't you provide specific instructions here in HT203909 (Boot Camp: Creating an ISO image from a Windows installation DVD) about how to make the USB drive bootable? The article referenced for partitioning the drive is not dedicated to Bootcamp--too long, too many options. How do you make it bootable?

If your BC Assistant shows the option to create a USB Installer, it automatically is marked as bootable. There is no need to have manual intervention to make a bootable USB. Once the process is manually modified, it is supported by the person modifying it.
You have two or three options (depending on your Mac Model).
1. Create USB... - Use a USB2 flash drive, which is erased and formatted. If your Mac supports ISOs then BCA will prompt for the Media. Any Mac which does not have a built-in Optical drive will support an ISO. There are specific Mac models which support both, DVD and USB based installation.
2. Download Software from Apple servers...
3. Install Windows...
Are any additional instructions really necessary?

Why can't you answer any of my question's? I'm done wasting my time

Firefox has been a problem ever since it was installed!! It won't allow downloads,plugins,printer stopped working, getting error message I sent you. AGAIN WHY CAN'T YOU HELP ME BY AT LEAST TELLING ME HOW TO MINIMIZE ALL THE LETTERS. THIS JUST STARTED 2 DAYS AGO AND I DON'T KNOW HOW TO FIX IT. I'VE TRIED. WHY WON'T YOU ANSWER ANY OF MY QUESTIONS-DO YOU NOT GET IT EITHER?I'M SO UPSET W/ YOU! I CAN'T DO TROUBLESHOOTING-I'M IN THE RADIOLOGY FIELD FOR 38 YRS. I'M FAR FROM BEING A COMPUTER EXPERT!!YOU DON'T MAKE IT EASY!

I don't see that you've ever asked a question here before, nor can I see a complete question in your all caps jumble which is very hard to read.
However a couple of days ago the servers were messed up and undoubtedly questions as well as a great many answers may have been lost. So why don't you tell us in normal letter case what your questions are? Look at the bottom of the following report http://health.support.com/ and at the top of the report it looks like things are working now. We are volunteers (Firefox users like you).

Why can't you trim or merge (pathfinder) a gradient?

Whenever I try to trim or merge a gradient it only divides it, but when it's solid it works. Why? I'm trying to trim/merge some artwork with a lot of gradients and it's making it impossible. If anyone knows of a way to do this with gradients please let me know. Here is an image of what I'm talking about showing it working with solids, but not gradients.
<a href='http://postimg.org/image/6oew6ezdr/' target='_blank'><img src='http://s11.postimg.org/6oew6ezdr/trim.jpg' border='0' alt="trim" /></a>

Yes I mean why can't you trim or merge a gradient object (not mesh gradient) like a solid object? Both are objects and both get split in some way without effecting the gradient itself (besides splitting the object of course). So why is it that it only allows gradient objects to basically be divided only, but not merged or trimmed. It seems like it should work, but for some reason is treats solid objects as solid objects and gradients objects as solid objects with overprint fill applied. I really wish Adobe would address this as it doesn't make sense to clip out the gradient area if the gradient isn't required to change. What's the point of having the trim or merge if it only divides it? What's the point of leaving objects underneath the gradient? It just seems to defeat the purpose of both operations.
For anyone else following this thread the way to workaround this is by copying each gradient, pasting behind (ctrl+b) and then changing it to a solid color that is not in the design. Once you trim or merge you can select same fill color to delete the solid color from underneath and then you are just left with the gradient properly trim/merged. The bad news is this is super time intensive if you have 100s of gradients on multiple different levels as paste behind pastes only directly behind the object you had selected, so if your order is not perfect some objects will actually paste in front which you don't want.
Alternatively you could trim or merge everything and then select same fill color and then reunite each gradient, but that changes the gradient position itself so you'll have to reapply the correct angle, etc to each gradient which again is time consuming.
For all those wondering why do I need to be able to do this. I work with spot colors which have to be trapped correctly with gradients. This requires overlapping gradients and doing overprint fills to make sure they blend properly. If I trim/merge the gradient objects if puts lines through the gradient that shows up in print and makes it more difficult to apply the underlaying color correctly.

Why can't you keep addons compatible with your very frequent new version releases?

While I understand that you don't write the addons, it is very frustrating to me, that you keep releasing major version releases every few months, and the result is large numbers of incompatabilities. Why can't you make your builds more forgiving for addons? For instance I cannot use Norton Internet Security's toolbar right now - that's a pretty major addon, and I think it's on Mozilla to ensure some form of compatibility, or at the very least, have common REQUIREMENTS published, so vendors aren't left guessing every time.

This is a fake page, do update only from official page:
*[http://www.mozilla.org/firefox/new/]
This page comes up when you click on a link? Open Firefox?
Try Start in Safe Mode, sometimes this problem is caused by addons:
*[http://mzl.la/MwuO4X Firefox in safe mode]
Case the problem doesnt occur in Safe Mode:
*[http://mzl.la/MAyOQc Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]
Sometimes the problem can be Malwares:
*[http://mzl.la/MPPnpl Problems with malwares]
Also, you can use addons to block popups/ads:
*[https://addons.mozilla.org/firefox/addon/adblock-plus Adblock Plus]
*[https://addons.mozilla.org/firefox/addon/simple-adblock Simple Adblock]
*[https://addons.mozilla.org/firefox/addon/adblock-plus-pop-up-addon Adblock Plus Pop-up Addon]

Why can't you book a Genius Bar appointment online anymore?

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