WHY DID I EVER CHANGE TO INFINITY

SINCE WE SWAPPED OUR BT HOMEHUB FOR THE ALL SINGING AND DANCING INFINITY IT HAS BEEN A DISASTER.
UNABLE TO CONNECT AND RANDOM DISCONNECTION, ARE A CONSTANT FRUSTRATION. THE CALL CENTRE ARE EXTREMELY POLITE. BUT SADLY NOT EQUIPPPED TO SOLVE THE ISSUE.
I NEED TO KNOW HOW EASY IS IT TO GO BACK TO THE HOMEHUB

ironman123 wrote:
Ahh, that would have been replaced by Kelly Communications as they are contracted to OR/BT to change the modem due to overheating problems with the old modems.
http://community.bt.com/t5/BT-Infinity/Infinity-Modem-Swap-amp-Kelly-Communications/td-p/332045
Your statement is not correct well not 100% correct, There is 2 different types of hardware that is installed into the local cabinets the key here is 2 different types so in the home if say TYPE BLUE is in the cabinet then TYPE BLUE VDSL modem gets installed if TYPE RED is installed in Cabinet then TYPE RED VDSL modem gets installed ...
The overheating issue was mainly caused before as the vdsl modem was not wall mounted and the heat was trapped internally causing the problem thus why all installs should be wall mounted from now on allowing max ventillation around the VDSL Modems.
Thanks for Reading
Icey
Your favorite BT Infinity Helper - As liked by DeanM

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Message was edited by:
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Possibly I don't understand the SOAP implementation. I'm using the same set of SOAP jars (saaj, commons, logging, etc) as I always did. If these jars did not change could / should the message format change? Is the implementation looking outside of my JVM for this implementation?
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Why did I ever bother coming back to BT ??? Thinki...

I decided to come back to BT from TalkTalk after experiencing poor service, no service, no support and overbilling from them. After much research and advice from relatives decided to return to BT as they at least appeared to be making an effort to improve since we were last with them......What a mistake I appear to have made! I will try to explain this giving the best timeline possible.
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I await the outcome of this with bated breath, but in the meantime will investigate the alternatives to BT and TalkTalk............
Solved!
Go to Solution.

Hi SJB,
I checked our queue but I can't see an email from you, did you send him a PM?
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Thanks,
Stephanie
Stephanie
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