Why did I have to pay twice and how do I get refunded?

Several months ago, I purcahsed the professional version of reader so that I could easily convert PDFs to word.  Then a couple of months ago, my login stopped working to access that functionality.  With an emergency for a client pending, I had to purcahse a subscription to the same exact program to get my functionality back.  Now I am being charged a monthly fee for software I'd already paid for.  This seems absurd, and before i just uninstall the software and start telling clients and counterparties that I cant work with PDfs because Adobe is gouging me, I'd like ot know if this was an error or just a scheme Adobe cooked up to take more of my money.  Any guidance appreciated.

Ah, ok. I think you confused us by calling it the "Professional version", because there is an entirely separate product called Acrobat Pro.
Now, there is a special forum for ExportPDF on http://forums.adobe.com/community/exportpdf but that won't reach Adobe staff quickly (or at all), you need to go to the support link on http://exportpdf.adobe.com/ and choose Chat which connects to Adobe staff.
It may help if you have both receipts ready & printed out, so they can understand why one stopped working and how it let you buy two.

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